Infrastructure Engineer - Copilot AI
- Department for Work and Pensions
- Blackpool, Lancashire
- 07/11/2026
Full time
Information Technology
Telecommunications
Job Description
Job summary
Please notethis role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
The department is accelerating adoption of Microsoft Copilot, with a strategic shift towards agentic solutions that accelerate workflows and process efficiency.
To support this, we are establishing early-stage engineering capability in agentic development. This role is suited to candidates who already have some hands-on experience designing or building agents, automation workflows or intelligent process solutions and who are looking to deepen their expertise in this emerging space. This represents a natural evolution of skills across Power Platform, Microsoft 365 and automation engineering.
Successful candidates will further develop their capabilities in agentic design and implementation while delivering use cases of controlled complexity. The role will expand experience in integration patterns, orchestration and AI-driven solution design, contributing to the development of a scalable internal capability.
This is not solely a delivery role, but a structured capability-building opportunity, enabling the organisation to grow and mature its expertise in a critical and rapidly evolving area.
Job description
As an Infrastructure Engineer-Co-pilot AI , you will develop into a proficient practitioner and role model in designing and delivering agentic solutions, with a strong focus on Microsoft Co-pilot and AI-driven solutions. You will benefit from structured coaching, peer support and training opportunities to build your expertise. This will enable you to gain hands-on experience in developing, configuring and deploying agents, co-pilots and intelligent automation solutions and to apply this knowledge to promote best practices across the organisation.
You will contribute to shaping the direction for designing and delivering high-quality, scalable agentic solutions that integrate with Microsoft 365, Power Platform and broader enterprise systems. This includes defining reusable solution patterns, promoting consistency and ensuring robust implementation of orchestration, context handling, and AI-driven workflows.
Working closely with multi-disciplined teams, you will contribute to the design of infrastructure required to run agentic solutions at scale
Working closely with multi-disciplined teams, you will contribute to the design of infrastructure required to run agentic solutions at scale. You will ensure solutions are secure, resilient and operationally robust, with a strong focus on reliability, performance and governance.
You will be involved in the design, build and testing of services supporting over 100,000 users, applying engineering discipline to ensure quality and maintainability across the lifecycle.
A working knowledge for the following would be desirable but will not be assessed as part of the recruitment process:
See selection process for further details.
If you would like to learn more about the role, please contact .
Technical skills
We'll assess you against these technical skills during the selection process:
Alongside your salary of 45,225, Department for Work and Pensions contributes 13,101 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We also have a broad benefits package built around your work-life balance which includes:
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
Pay for this role is from 45,225 to 53,347.
The maximum salary for the grade is 47,362, however a Digital Allowance of up to 5,985 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.
Stage 1: Application
Your application will consist of four parts:
1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.
3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below:
Please notethis role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
The department is accelerating adoption of Microsoft Copilot, with a strategic shift towards agentic solutions that accelerate workflows and process efficiency.
To support this, we are establishing early-stage engineering capability in agentic development. This role is suited to candidates who already have some hands-on experience designing or building agents, automation workflows or intelligent process solutions and who are looking to deepen their expertise in this emerging space. This represents a natural evolution of skills across Power Platform, Microsoft 365 and automation engineering.
Successful candidates will further develop their capabilities in agentic design and implementation while delivering use cases of controlled complexity. The role will expand experience in integration patterns, orchestration and AI-driven solution design, contributing to the development of a scalable internal capability.
This is not solely a delivery role, but a structured capability-building opportunity, enabling the organisation to grow and mature its expertise in a critical and rapidly evolving area.
Job description
As an Infrastructure Engineer-Co-pilot AI , you will develop into a proficient practitioner and role model in designing and delivering agentic solutions, with a strong focus on Microsoft Co-pilot and AI-driven solutions. You will benefit from structured coaching, peer support and training opportunities to build your expertise. This will enable you to gain hands-on experience in developing, configuring and deploying agents, co-pilots and intelligent automation solutions and to apply this knowledge to promote best practices across the organisation.
You will contribute to shaping the direction for designing and delivering high-quality, scalable agentic solutions that integrate with Microsoft 365, Power Platform and broader enterprise systems. This includes defining reusable solution patterns, promoting consistency and ensuring robust implementation of orchestration, context handling, and AI-driven workflows.
Working closely with multi-disciplined teams, you will contribute to the design of infrastructure required to run agentic solutions at scale
Working closely with multi-disciplined teams, you will contribute to the design of infrastructure required to run agentic solutions at scale. You will ensure solutions are secure, resilient and operationally robust, with a strong focus on reliability, performance and governance.
You will be involved in the design, build and testing of services supporting over 100,000 users, applying engineering discipline to ensure quality and maintainability across the lifecycle.
A working knowledge for the following would be desirable but will not be assessed as part of the recruitment process:
- Experience integrating with APIs and enterprise systems using Azure or Power Platform services.
- Familiarity with Azure services such as Functions, Logic Apps and Application Insights.
- Understanding of secure solution design, including identity (Entra ID), managed identities and secrets management.
- Experience monitoring and troubleshooting agentic solutions using tools such as Azure Monitor, Log Analytics or Sentinel.
- Experience with scripting and automation (e.g. PowerShell, CLI) and working with configuration formats such as JSON/YAML.
- Experience applying DevOps practices, including CI/CD pipeline design and implementation, to support automated build, test and deployment of solutions.
See selection process for further details.
If you would like to learn more about the role, please contact .
Technical skills
We'll assess you against these technical skills during the selection process:
- Technical Breadth
Alongside your salary of 45,225, Department for Work and Pensions contributes 13,101 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
Pay for this role is from 45,225 to 53,347.
The maximum salary for the grade is 47,362, however a Digital Allowance of up to 5,985 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.
Stage 1: Application
Your application will consist of four parts:
1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.
3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below:
- Proven ability to integrate with Microsoft 365 workloads (such as SharePoint, Teams, OneDrive and the Power Platform), using workflow orchestration tools like Power Automate or Logic Apps.
- Demonstrable experience of using Microsoft Graph, JSON, REST APIs and connectors.
- Proven experience of data security and permissions within Microsoft 365 environments with outcomes.
- Evidence of how AI-driven Co-pilotsfunction, including prompts, responses and grounding in organisational data.
- Proven experience designing and delivering AI-powered solutions using Microsoft Co-pilot technologies or comparable AI development platforms, including the use of agents, co-pilotsor intelligent automation to meet business needs. . click apply for full job details
About Department for Work and Pensions