Head of Information Technology (IT)/Change Management

Head of Information Technology (IT)/Change Management

Birmingham (on site 5 days)

Salary £90,000 +

Job Purpose

The Head of IT will strategically design, develop, and manage our entire IT infrastructure, applications, and security framework. This role requires a hands-on leader who can seamlessly translate business ambitions into scalable technical solutions, ensure absolute system uptime, and foster a security-first data culture. You will manage the IT budget, oversee key vendor relationships, and lead a high-performing technical support and infrastructure team.

Core Responsibilities

IT Strategy & Business Alignment

• Formulate and execute a comprehensive IT roadmap that supports the company's scaling and operational efficiency goals.
• Translate complex business objectives into clear, actionable technical specifications and projects.
• Manage the annual IT budget, optimizing expenditure across software licenses, hardware procurement, and third-party services.

Infrastructure & Operations

• Maintain complete ownership of company network architecture, cloud services (AWS/Azure), server infrastructure, and enterprise applications.
• Guarantee high availability and performance of all core business platforms, minimizing downtime through proactive monitoring.
• Standardise and scale deployment workflows for hardware, software updates, and asset management across local and remote offices.

Cybersecurity & Compliance

• Design, enforce, and audit robust information security policies, access controls, and data governance frameworks.
• Develop, test, and maintain comprehensive disaster recovery (DR) and business continuity plans.
• Ensure data practices strictly comply with relevant regulatory standards (eg, GDPR, Cyber Essentials, ISO 27001).

Team Leadership & Vendor Management

• Lead, mentor, and upskill the internal IT team, setting clear KPIs and fostering a collaborative, service-oriented culture.
• Manage external service providers, MSPs, and software vendors, holding them accountable via strict Service Level Agreements (SLAs).
• Lead vendor evaluation and negotiations for new software implementations and hardware upgrades.

Required Experience & Qualifications

• Minimum of 7-10 years of progressive IT experience, with at least 3 years in an IT Manager, Lead Engineer, or Head of IT capacity.
• Proven track record of scaling IT infrastructure within a growing business environment.
• Deep technical proficiency across modern cloud ecosystems
• Strong knowledge of cybersecurity principles, threat mitigation techniques, and vulnerability frameworks.
• Outstanding communication skills, with a proven ability to explain complex technical issues to non-technical business stakeholders.
• Relevant certifications (eg, ITIL, CISSP, CISM, CCNA, or Microsoft Certified Solutions Expert) are highly advantageous.