Uniting People

Head of Information Technology (IT)/Change Management Birmingham (on site 5 days) Salary £90,000 + Job Purpose The Head of IT will strategically design, develop, and manage our entire IT infrastructure, applications, and security framework. This role requires a hands-on leader who can seamlessly translate business ambitions into scalable technical solutions, ensure absolute system uptime, and foster a security-first data culture. You will manage the IT budget, oversee key vendor relationships, and lead a high-performing technical support and infrastructure team. Core Responsibilities IT Strategy & Business Alignment Formulate and execute a comprehensive IT roadmap that supports the company's scaling and operational efficiency goals. Translate complex business objectives into clear, actionable technical specifications and projects. Manage the annual IT budget , optimizing expenditure across software licenses, hardware procurement, and third-party services. Infrastructure & Operations Maintain complete ownership of company network architecture, cloud services (AWS/Azure), server infrastructure, and enterprise applications. Guarantee high availability and performance of all core business platforms, minimizing downtime through proactive monitoring. Standardise and scale deployment workflows for hardware, software updates, and asset management across local and remote offices. Cybersecurity & Compliance Design, enforce, and audit robust information security policies, access controls, and data governance frameworks. Develop, test, and maintain comprehensive disaster recovery (DR) and business continuity plans. Ensure data practices strictly comply with relevant regulatory standards (eg, GDPR, Cyber Essentials, ISO 27001). Team Leadership & Vendor Management Lead, mentor, and upskill the internal IT team, setting clear KPIs and fostering a collaborative, service-oriented culture. Manage external service providers , MSPs, and software vendors, holding them accountable via strict Service Level Agreements (SLAs). Lead vendor evaluation and negotiations for new software implementations and hardware upgrades. Required Experience & Qualifications Minimum of 7-10 years of progressive IT experience , with at least 3 years in an IT Manager, Lead Engineer, or Head of IT capacity. Proven track record of scaling IT infrastructure within a growing business environment. Deep technical proficiency across modern cloud ecosystems Strong knowledge of cybersecurity principles , threat mitigation techniques, and vulnerability frameworks. Outstanding communication skills , with a proven ability to explain complex technical issues to non-technical business stakeholders. Relevant certifications (eg, ITIL, CISSP, CISM, CCNA, or Microsoft Certified Solutions Expert) are highly advantageous.

Senior Technical Consultant - ServiceNow (ITSM/CSM/ATF) Location: EU - Fully Remote Rate: £340 per day Contract: Contract Start: Urgent requirement Role Overview We are urgently seeking an experienced Senior Technical Consultant with strong ServiceNow expertise to support a project across IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate will have extensive hands-on experience with ServiceNow, particularly the Automated Test Framework (ATF), alongside strong technical implementation and configuration capabilities. This is a fully remote opportunity for candidates based within Europe. Key Responsibilities Deliver and support ServiceNow ITSM and CSM solutions. Configure and implement ServiceNow functionality in line with business requirements. Develop, maintain and execute automated test cases using ServiceNow ATF. Support testing activities, including functional and regression testing. Identify opportunities to improve testing processes and platform performance. Apply ServiceNow best practices across technical implementations. Work closely with technical and business stakeholders to deliver effective solutions. Essential Skills & Experience Strong hands-on experience with ServiceNow ITSM . Strong hands-on experience with ServiceNow CSM . Excellent practical experience with Automated Test Framework (ATF) . Experience developing and executing automated test suites. Strong ServiceNow configuration and implementation experience. Good understanding of ServiceNow platform capabilities and best practices. Mandatory Certifications Candidates must hold both of the following: CIS - ITSM (Certified Implementation Specialist) CIS - CSM (Certified Implementation Specialist)