Technical Support Engineer

Think Specialist Recruitment are delighted to be working with a fantastic organisation who have an exciting opportunity to join their IT team. This opportunity would suit a candidate who has previous experience within a Technical Support role, someone who is passionate about IT and technology, as well as someone who has a flexible approach to work.
This opportunity will predominantly be office based, there will be occasional travel to other sites.

Salary - 35,000 - 40,000 plus great benefits
Monday - Friday with some occasional out of hours which will be repaid with time off in lieu
Hybrid working with 4 days in and 1 day from home

Some of the duties include:

• Providing hands-on and remote IT support across corporate and venue locations
• Troubleshooting hardware, software, network and connectivity issues
• Supporting Microsoft 365, Exchange, SharePoint, OneDrive and Intune
• Supporting wired and wireless networks, servers and IT infrastructure
• Working with POS, AV, VoIP, CCTV and specialist venue technology
• Managing incidents through an IT ticketing system and prioritising business-critical issues
• Building and configuring laptops, desktops and mobile devices
• Supporting new-starter IT onboarding
• Maintaining IT documentation, asset inventories and venue technology standards
• Working with vendors and internal technology teams to resolve issues quickly
• Travelling to venues as required

The suitable candidate:

• Strong Microsoft 365 administration experience
• Good Windows and Apple/iOS knowledge
• Solid networking and Wi-Fi troubleshooting skills
• Experience with IT ticketing/helpdesk systems
• Experience supporting hardware, servers and IT infrastructure
• Excellent problem-solving and communication skills
• The ability to work independently while collaborating with operational teams
• A full UK driving licence
  

Looking for the next step in your career?

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support