Think Specialist Recruitment

We are currently recruiting for an IT Support Team Leader to join a well-established and award-winning business based in Luton on a full time and permanent basis. This is a fantastic opportunity for an experienced IT professional to join one of the UK's leading specialists at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst leading a small team in need of mentorship. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function and allowing the IT Manager to focus on longer-term strategic initiatives. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing a small team and helping to ensure the department continues to deliver an excellent service across the business. Our client is one of the UK's leading providers in their industry, the business has won multiple awards in recent years and prides itself on its culture. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm with an hour for lunch, giving a 35-hour working week in total. The salary on offer for this position is £40,000 - £45,000 depending on experience. Duties: Line managing, mentoring and developing staff. Conducting regular one-to-ones, objective setting and performance reviews. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Monitoring the IT helpdesk queue, allocating work appropriately and ensuring tickets are progressed and resolved within agreed service levels. Acting as the senior technical escalation point for complex IT, network and infrastructure issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects and system implementations alongside the IT Manager. Assisting with operational testing, deployments and implementation activities. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience within a busy, hands-on IT support environment. 1-2 years' experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft 365/Azure environments. Experience supporting business-critical ERP systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business and explain technical issues to non-technical users. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales administration/sales support, marketing and IT Helpdesk/IT Support.

Think Specialist Recruitment are delighted to be working with a Global organisation based within the Watford area. This long standing client of ours have an opportunity for a Data Analyst to come and join them on a 12 month maternity cover contract. The successful candidate will have previous experience within data analysis, be comfortable with large amounts of data, as well as the ability to read, crunch and explain data. This candidate will be someone who is able to start a 12 month contract at the end/mid August. Salary - 45,000 - 52,000 depending on experience Monday - Friday - 9am - 5pm with 1 day working from home a week Systems used - Alteryx, Excel and Tableau Some of the duties will include: Drive visibility, transparency and analytical rigour across promotional and pricing decisions Support the development and implementation of consistent promotional decision-making processes Contribute to pricing and promotional strategies, ensuring commercial value and business impact are achieved Collaborate with cross-functional teams to tailor promotional plans and support sales teams with pricing insights Own the collection, integration and management of large quantitative and qualitative datasets, including sales, financial, consumer, economic and competitor data Prepare, validate and manage datasets for analytical tools, working closely with Key Account Managers and other stakeholders Perform data quality and consistency checks, including reconciliation against P&L data Upload and maintain data within reporting tools such as Excel, Tableau and other analytical platforms, ensuring accuracy and integrity Analyse complex datasets to identify trends, opportunities and recommendations that support pricing decisions Support the development and sharing of promotional pricing best practices and guidelines across the business Produce and maintain monthly pricing and promotional reporting, including competitor activity and pricing scorecards Present findings and insights in a clear and meaningful way to both technical and non-technical audiences The suitable candidate: Strong analytical and problem-solving skills with the ability to interpret complex data Advanced Excel skills and experience with Tableau, Alteryx or similar analytical and data preparation tools Ability to quickly learn new software, systems and databases Experience mining and manipulating large datasets to generate meaningful insights Excellent attention to detail with a high level of accuracy Naturally curious with a proactive approach to learning and continuous improvement Strong communication skills with the ability to explain technical findings to a broad business audience Confident working collaboratively across multiple teams and stakeholders Ability to prioritise workload and work effectively in a fast-paced environment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.