Service Management Analyst - ITIL & ISO 20000

BT Group in Exeter is recruiting a Service Management Analyst to support the Devon and Cornwall Police Managed ICT Contract. The role covers call management, change, asset and configuration management, service transition, reporting, knowledge management and process documentation.

You will collaborate with BT and customer stakeholders, ensuring on-time delivery, KPI/SLA reporting, and continuous process improvements within a security-conscious environment.