Job Title: Service Desk Analyst Location: Devon Cornwall Police HQ, GBR Salary: £31,529 Job Function: Business Services & Operations Division: UK Business About the role The primary function of the Customer Service Analyst is the handling of incoming contacts and Service Requests via telephone, My IT and LiveChat, ensuring that all incidents and requests are logged, triaged, diagnosed and/or processed so that they are dealt with in accordance with contractual SLAs. A high level of detail and accuracy is required. To appropriately fulfil or field all requests that come through to the CSD with an aim to resolve at least 55% of contacts within the first contact. Providing first line support for the DCD Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace, along with the first line support support for Dorset Police and WAN support for Avon & Somerset, Dorset and Wiltshire Police Forces. Key responsibilities To provide technical First Line Support and resolve incoming contacts upon the first contact - in excess of 55%. Maintain the necessary skills to support customer to provide first line support for the DCP Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace. Provide first line support. Ensure that reported faults and Service Requests are responded to in line with SLAs. Effective management of 3rd party suppliers/resolvers to ensure optimal performance in line with associated SLAs. Provide an effective, professional response and solution(s) to reported Incidents/Requests. Maintain relationships with contractual service providers and internal IT resolver groups. Restore normal service to the user as quickly as possible. Offer general guidance and advice to users, signposting to other services as required. Assist the team in achieving set targets such as first contact fix and incident response and resolution. Take ownership for personal development and strive to continually improve on existing skills in order to enhance performance within the job role. Be an advocate of world class customer service. Contribute to knowledge documentation activity. Accurately implement and work in line with Company Policies and Procedures. Maintain professional standards of quality of work, personal presentation and personal conduct. Carry out additional responsibilities as requested by the Operational Co-ordinator/Service Desk Manager/Operations Manager. Ensure that all Company matters are kept confidential at all times. Take good care of all Company and Customer supplied tools and equipment. Essential Skills/Experience Understanding of the workings of a Service Desk and ITIL aligned processes. Ability to work to deadlines and work as part of a team. Work well under pressure, good time manager, good team worker, ability to multi-task. Excellent customer facing skills, strong senior stakeholder management (within customer & BT organisations). Desirable Skills/Experience Understanding of Microsoft Office applications and Operating Systems in respect of dealing with 1st line user queries, requests and faults. Able to use own initiative and self-motivated. Strong operational background. Self-management skills. Proven analytical skills and process orientated. Strong continuous improvement mind-set and experience. Our Package / Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. Company profile BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
06/08/2026
Full time
Job Title: Service Desk Analyst Location: Devon Cornwall Police HQ, GBR Salary: £31,529 Job Function: Business Services & Operations Division: UK Business About the role The primary function of the Customer Service Analyst is the handling of incoming contacts and Service Requests via telephone, My IT and LiveChat, ensuring that all incidents and requests are logged, triaged, diagnosed and/or processed so that they are dealt with in accordance with contractual SLAs. A high level of detail and accuracy is required. To appropriately fulfil or field all requests that come through to the CSD with an aim to resolve at least 55% of contacts within the first contact. Providing first line support for the DCD Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace, along with the first line support support for Dorset Police and WAN support for Avon & Somerset, Dorset and Wiltshire Police Forces. Key responsibilities To provide technical First Line Support and resolve incoming contacts upon the first contact - in excess of 55%. Maintain the necessary skills to support customer to provide first line support for the DCP Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace. Provide first line support. Ensure that reported faults and Service Requests are responded to in line with SLAs. Effective management of 3rd party suppliers/resolvers to ensure optimal performance in line with associated SLAs. Provide an effective, professional response and solution(s) to reported Incidents/Requests. Maintain relationships with contractual service providers and internal IT resolver groups. Restore normal service to the user as quickly as possible. Offer general guidance and advice to users, signposting to other services as required. Assist the team in achieving set targets such as first contact fix and incident response and resolution. Take ownership for personal development and strive to continually improve on existing skills in order to enhance performance within the job role. Be an advocate of world class customer service. Contribute to knowledge documentation activity. Accurately implement and work in line with Company Policies and Procedures. Maintain professional standards of quality of work, personal presentation and personal conduct. Carry out additional responsibilities as requested by the Operational Co-ordinator/Service Desk Manager/Operations Manager. Ensure that all Company matters are kept confidential at all times. Take good care of all Company and Customer supplied tools and equipment. Essential Skills/Experience Understanding of the workings of a Service Desk and ITIL aligned processes. Ability to work to deadlines and work as part of a team. Work well under pressure, good time manager, good team worker, ability to multi-task. Excellent customer facing skills, strong senior stakeholder management (within customer & BT organisations). Desirable Skills/Experience Understanding of Microsoft Office applications and Operating Systems in respect of dealing with 1st line user queries, requests and faults. Able to use own initiative and self-motivated. Strong operational background. Self-management skills. Proven analytical skills and process orientated. Strong continuous improvement mind-set and experience. Our Package / Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. Company profile BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
BT Group in Exeter is recruiting a Service Management Analyst to support the Devon and Cornwall Police Managed ICT Contract. The role covers call management, change, asset and configuration management, service transition, reporting, knowledge management and process documentation. You will collaborate with BT and customer stakeholders, ensuring on-time delivery, KPI/SLA reporting, and continuous process improvements within a security-conscious environment.
06/08/2026
Full time
BT Group in Exeter is recruiting a Service Management Analyst to support the Devon and Cornwall Police Managed ICT Contract. The role covers call management, change, asset and configuration management, service transition, reporting, knowledge management and process documentation. You will collaborate with BT and customer stakeholders, ensuring on-time delivery, KPI/SLA reporting, and continuous process improvements within a security-conscious environment.
Job Description Job Title: Service Management Analyst Req ID: 60280 Job Function: Service Posting Start Date: 24/07/2026 Posting End Date: Division: UK Business Job Location: GBR Devon Cornwall Police HQ Advertised Salary: £31,529.00 Job Req ID: 60280 Posting Date: 24/07/26 Function: Service Location: Exeter Salary: £31,529.00 About the role The role of the Service Management Analyst sits within the Service Management team on the Devon and Cornwall Police Managed ICT Contract. The purpose of the Service Management Analyst role is to provide support to other processes that sit within the team. In addition the role holder may support other Service Management functions including Change and Configuration, Service Transition, Reporting, Supplier & Call Management and Knowledge. Call Management Responsible for the coordination and scheduling of Incidents and Service Requests as carried out by the Field Team. Managing 3rd Party incidents, escalating as and when required and manages the Customer Satisfaction surveys and responses. Collaborate with IT teams, project managers, and stakeholders to align schedules with business priorities. Track progress of scheduled tasks and adjust timelines as needed. Change Management Controls the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The Service Management Analyst will be required to review and validate Minor Change Requests and monitor the Change Management mailbox. Service Asset and Configuration Management Identifies, controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle. Verifying the configuration records against the infrastructure and to correct any exceptions. The Service Management Analyst will be required to update assets following changes within the End User Workplace tower and perform remote site audits. Service Transition Ensuring all qualifying changes relating to new or changed services have completed Service Acceptance activities to achieve Service Acceptance sign off, into the operational environment. The role engages with Project Managers, Technical resources, and other appropriate stakeholders (both customer and BT) to ensure the correct input documentation is received, quality information is added to the request and passed through the process to the various teams who undertake the onboarding activities. Reporting Monthly production of Service Level Report (KPI and SLA performance results) and complies for customer and BT consumption. The Reporting Analyst issues Customer Satisfaction Surveys for the End User Workplace Tower, following the resolution of incidents and/or workstation equipment moves during the previous month. Poor or dissatisfied results are escalated to the appropriate BT Team Leader or Manager. The Reporting Analyst responds to ad-hoc report requests made by either the customer or BT. The Reporting Analyst with liaise with the requestor to agree format, frequency (if not a one-off request) and approved distribution list. Knowledge Management Responsible for maintaining the Service Operation Manual (SOM) and all associated document libraries (containing non-technical, technical, and service support related documentation). Ensure the SOM and associated working practice conform to ISO9001 The Knowledge Analyst provides support and guidance for the lifecycle management of Knowledge articles created within the IT Service Management delivery tool (Remedy). Process Documentation To help ensure that all process underpinning documentation is fit for purpose and ISO 20: compliant. What you will be doing Support the all functional areas of Service Management to Devon and Cornwall & Dorset Managed ICT Contract Ensuring that all the support functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer's service. Recommending and working with all Service aspects to help implement improvements to the process. Participation with any new business coming into the team. Be cleared to the required security level to ensure compliance to contractual and governance requirements. Support all processes in ensuring continued ISO 20: Standard accreditation is achieved for their process. To ensure that KPIs and SLAs for the process are accurately reported against and are exceeded or met. What you'll need to succeed Essential Thorough understanding of customer/contract or programme and knowledge of BT products Good methodical and organisational skills Proven track record of working collaboratively to develop better ways to work together. Desirable Knowledge and experience of ISO20: Standards, working in an ITIL conformant organisation. The ability to interact successfully at all levels of the internal and customer organisations. Excellent communication and negotiation skills Strong ability to persuade and influence client and stakeholder relationships. Self-starter capable of working off own initiative. Highly customer focused with excellent interpersonal, influencing and communication skills. Ability to work to tight deadlines across multiple tasks. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.
06/08/2026
Full time
Job Description Job Title: Service Management Analyst Req ID: 60280 Job Function: Service Posting Start Date: 24/07/2026 Posting End Date: Division: UK Business Job Location: GBR Devon Cornwall Police HQ Advertised Salary: £31,529.00 Job Req ID: 60280 Posting Date: 24/07/26 Function: Service Location: Exeter Salary: £31,529.00 About the role The role of the Service Management Analyst sits within the Service Management team on the Devon and Cornwall Police Managed ICT Contract. The purpose of the Service Management Analyst role is to provide support to other processes that sit within the team. In addition the role holder may support other Service Management functions including Change and Configuration, Service Transition, Reporting, Supplier & Call Management and Knowledge. Call Management Responsible for the coordination and scheduling of Incidents and Service Requests as carried out by the Field Team. Managing 3rd Party incidents, escalating as and when required and manages the Customer Satisfaction surveys and responses. Collaborate with IT teams, project managers, and stakeholders to align schedules with business priorities. Track progress of scheduled tasks and adjust timelines as needed. Change Management Controls the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The Service Management Analyst will be required to review and validate Minor Change Requests and monitor the Change Management mailbox. Service Asset and Configuration Management Identifies, controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle. Verifying the configuration records against the infrastructure and to correct any exceptions. The Service Management Analyst will be required to update assets following changes within the End User Workplace tower and perform remote site audits. Service Transition Ensuring all qualifying changes relating to new or changed services have completed Service Acceptance activities to achieve Service Acceptance sign off, into the operational environment. The role engages with Project Managers, Technical resources, and other appropriate stakeholders (both customer and BT) to ensure the correct input documentation is received, quality information is added to the request and passed through the process to the various teams who undertake the onboarding activities. Reporting Monthly production of Service Level Report (KPI and SLA performance results) and complies for customer and BT consumption. The Reporting Analyst issues Customer Satisfaction Surveys for the End User Workplace Tower, following the resolution of incidents and/or workstation equipment moves during the previous month. Poor or dissatisfied results are escalated to the appropriate BT Team Leader or Manager. The Reporting Analyst responds to ad-hoc report requests made by either the customer or BT. The Reporting Analyst with liaise with the requestor to agree format, frequency (if not a one-off request) and approved distribution list. Knowledge Management Responsible for maintaining the Service Operation Manual (SOM) and all associated document libraries (containing non-technical, technical, and service support related documentation). Ensure the SOM and associated working practice conform to ISO9001 The Knowledge Analyst provides support and guidance for the lifecycle management of Knowledge articles created within the IT Service Management delivery tool (Remedy). Process Documentation To help ensure that all process underpinning documentation is fit for purpose and ISO 20: compliant. What you will be doing Support the all functional areas of Service Management to Devon and Cornwall & Dorset Managed ICT Contract Ensuring that all the support functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer's service. Recommending and working with all Service aspects to help implement improvements to the process. Participation with any new business coming into the team. Be cleared to the required security level to ensure compliance to contractual and governance requirements. Support all processes in ensuring continued ISO 20: Standard accreditation is achieved for their process. To ensure that KPIs and SLAs for the process are accurately reported against and are exceeded or met. What you'll need to succeed Essential Thorough understanding of customer/contract or programme and knowledge of BT products Good methodical and organisational skills Proven track record of working collaboratively to develop better ways to work together. Desirable Knowledge and experience of ISO20: Standards, working in an ITIL conformant organisation. The ability to interact successfully at all levels of the internal and customer organisations. Excellent communication and negotiation skills Strong ability to persuade and influence client and stakeholder relationships. Self-starter capable of working off own initiative. Highly customer focused with excellent interpersonal, influencing and communication skills. Ability to work to tight deadlines across multiple tasks. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.
BT Group in Devon is seeking a Service Desk Analyst to handle incoming contacts and service requests via telephone, My IT and LiveChat, ensuring incidents are logged, triaged, diagnosed and resolved within SLAs. You will provide first line support for diverse towers including Voice, Data Networks, Hosting, End User Workplace, and WAN for multiple police forces, with a target of resolving >55% at first contact.
06/08/2026
Full time
BT Group in Devon is seeking a Service Desk Analyst to handle incoming contacts and service requests via telephone, My IT and LiveChat, ensuring incidents are logged, triaged, diagnosed and resolved within SLAs. You will provide first line support for diverse towers including Voice, Data Networks, Hosting, End User Workplace, and WAN for multiple police forces, with a target of resolving >55% at first contact.
Job Title: Network Engineers - TM 2 Job Function: Engineering Posting Start Date: 23/07/2026 Posting End Date: 09/08/2026 Division: Networks Job Location: GBR Fort William TE Advertised Salary: 32,637.00 Job Req ID: 58702 Posting Date: 23/07/26 Function: Engineering Location: Fort William Salary: £32,637.00 About the role The Technician Trainee role is an entry level development opportunity designed for individuals with little or no previous experience, including those looking to begin a new career in engineering. The role provides hands on training and practical experience in supporting BT's critical network infrastructure across either electronics engineering, radio engineering, or a combination of both disciplines. Trainees will develop the skills and knowledge required to install, maintain and repair network equipment that underpins broadband, mobile and business communication services. Activities may include working within exchanges, data centres and network sites, installing fibre infrastructure, maintaining communication equipment, troubleshooting faults, and supporting service restoration activities. Those specialising in radio engineering will contribute to the maintenance and repair of 2G, 3G, 4G and 5G radio networks, working across a diverse range of environments, including urban, rural and remote locations. The role may involve working at height and travelling to sites across the UK. The specific scope of work, training pathway and technical skills developed will vary depending on business requirements and geographic location. Full details will be discussed during the recruitment process. Must be able to fulfil the physical requirements of the role i.e. able to bend, stretch, kneel and crouch. Also must be able to climb, work at floor and ceiling level inside buildings, tower structures and road side infrastructure, lift heavy drums/cables and recognise coloured wiring. Individuals will be required to hold a Full UK Driving Licence. What you will be doing As part of the role your variation of your attendance is at your first/second line manager's discretion to support service and could include any five days from six excluding Sunday and may require the need to work 12 Saturdays across a 12-month period. Prioritises health and safety at all times, working in line with job licence, agreed competencies and the BT Health & Safety Handbook. Undertakes on site risk assessments, continuously identifying and managing hazards as work progresses. Reports and records incidents and near misses promptly, and challenges unsafe behaviour where appropriate, including requesting ID on BT premises. Creates an inclusive working environment, where people from all backgrounds can succeed. Supports and works with Networks teams to deliver, making our unit an amazing workplace for everyone. Execute all required work (allocated and self identified) in line with the priorities of the team. Complete work, entering accurate codes and quality notes on appropriate systems. Complete all Technician Development Portfolio learning and assessments in line with agreed milestones and development plans. Take ownership of personal learning and development, actively building technical knowledge and practical engineering skills. Follow established processes, procedures and guidance to complete work safely, efficiently and to the required quality standards. Support the delivery of engineering programmes, projects, maintenance activities and testing activities under the direction of senior team members. Develop competence in the installation, maintenance, repair and testing of network infrastructure and equipment. Work collaboratively with colleagues, customers and stakeholders to support successful operational outcomes. Drives own performance ensuring they are effectively contributing to wider team measures taking ownership for given area. Actively coaches/buddies other team members, including new joiners, to support best practice, quality standards and support delivery of new skills/technologies. Works with line manager to drive personal upskilling and development. All work on equipment is in accordance with documented procedures and practices as provided by BT and its suppliers. Maintains tools, equipment and PPE ensuring quality and calibration. Actively promotes a continuous improvement mindset, contributing ideas, supporting ownership of improvements, and identifying and progressing issues through to completion. Supervises third party contractors on site, acting as landlord representative where required Ownership of critical and urgent network repair/provision/maintenance activity. Raising of Issues/risk to more senior individuals to facilitate change Responsible for being compliant with waste removal policies. What you'll need to succeed Essential Self-Starting: Using own initiative to drive the actions required from both themselves and wider team. Communication: Able to communicate clearly and precisely through a variety of methods in any given circumstance or location. Teamwork:Works well with and effectively supports wider team to understand patch and wider regional requirements and supports these effectively to meet wider CFU objectives Desirable Ownership: Support in owning and delivering tasks, activities and resources. Works with the wider team to understand priorities across the unit. Problem Solving: Ability to deal with a variety of issues and effectively implement solutions as required. ICT Literacy: Confident user of MS Office suite, especially MS Word, Excel and Outlook (e mail). Growth Mindset: a belief that talent, ability and skills can be developed overtime through a commitment to continuous learning and reflection. Coaching:Proactivelyshares knowledge with others to improve understanding. Supervising less skilled engineers on the job. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market leading paid carers leave with up to 2 weeks off Equalizedmaternity, paternity, and adoption leave - 18weeks'full pay and 8weeks'half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme Any additional EUSR qualification paid for Tools, uniform, clothing, and all PPE provided Attendance pattern flexibility (through local agreements) You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
06/08/2026
Full time
Job Title: Network Engineers - TM 2 Job Function: Engineering Posting Start Date: 23/07/2026 Posting End Date: 09/08/2026 Division: Networks Job Location: GBR Fort William TE Advertised Salary: 32,637.00 Job Req ID: 58702 Posting Date: 23/07/26 Function: Engineering Location: Fort William Salary: £32,637.00 About the role The Technician Trainee role is an entry level development opportunity designed for individuals with little or no previous experience, including those looking to begin a new career in engineering. The role provides hands on training and practical experience in supporting BT's critical network infrastructure across either electronics engineering, radio engineering, or a combination of both disciplines. Trainees will develop the skills and knowledge required to install, maintain and repair network equipment that underpins broadband, mobile and business communication services. Activities may include working within exchanges, data centres and network sites, installing fibre infrastructure, maintaining communication equipment, troubleshooting faults, and supporting service restoration activities. Those specialising in radio engineering will contribute to the maintenance and repair of 2G, 3G, 4G and 5G radio networks, working across a diverse range of environments, including urban, rural and remote locations. The role may involve working at height and travelling to sites across the UK. The specific scope of work, training pathway and technical skills developed will vary depending on business requirements and geographic location. Full details will be discussed during the recruitment process. Must be able to fulfil the physical requirements of the role i.e. able to bend, stretch, kneel and crouch. Also must be able to climb, work at floor and ceiling level inside buildings, tower structures and road side infrastructure, lift heavy drums/cables and recognise coloured wiring. Individuals will be required to hold a Full UK Driving Licence. What you will be doing As part of the role your variation of your attendance is at your first/second line manager's discretion to support service and could include any five days from six excluding Sunday and may require the need to work 12 Saturdays across a 12-month period. Prioritises health and safety at all times, working in line with job licence, agreed competencies and the BT Health & Safety Handbook. Undertakes on site risk assessments, continuously identifying and managing hazards as work progresses. Reports and records incidents and near misses promptly, and challenges unsafe behaviour where appropriate, including requesting ID on BT premises. Creates an inclusive working environment, where people from all backgrounds can succeed. Supports and works with Networks teams to deliver, making our unit an amazing workplace for everyone. Execute all required work (allocated and self identified) in line with the priorities of the team. Complete work, entering accurate codes and quality notes on appropriate systems. Complete all Technician Development Portfolio learning and assessments in line with agreed milestones and development plans. Take ownership of personal learning and development, actively building technical knowledge and practical engineering skills. Follow established processes, procedures and guidance to complete work safely, efficiently and to the required quality standards. Support the delivery of engineering programmes, projects, maintenance activities and testing activities under the direction of senior team members. Develop competence in the installation, maintenance, repair and testing of network infrastructure and equipment. Work collaboratively with colleagues, customers and stakeholders to support successful operational outcomes. Drives own performance ensuring they are effectively contributing to wider team measures taking ownership for given area. Actively coaches/buddies other team members, including new joiners, to support best practice, quality standards and support delivery of new skills/technologies. Works with line manager to drive personal upskilling and development. All work on equipment is in accordance with documented procedures and practices as provided by BT and its suppliers. Maintains tools, equipment and PPE ensuring quality and calibration. Actively promotes a continuous improvement mindset, contributing ideas, supporting ownership of improvements, and identifying and progressing issues through to completion. Supervises third party contractors on site, acting as landlord representative where required Ownership of critical and urgent network repair/provision/maintenance activity. Raising of Issues/risk to more senior individuals to facilitate change Responsible for being compliant with waste removal policies. What you'll need to succeed Essential Self-Starting: Using own initiative to drive the actions required from both themselves and wider team. Communication: Able to communicate clearly and precisely through a variety of methods in any given circumstance or location. Teamwork:Works well with and effectively supports wider team to understand patch and wider regional requirements and supports these effectively to meet wider CFU objectives Desirable Ownership: Support in owning and delivering tasks, activities and resources. Works with the wider team to understand priorities across the unit. Problem Solving: Ability to deal with a variety of issues and effectively implement solutions as required. ICT Literacy: Confident user of MS Office suite, especially MS Word, Excel and Outlook (e mail). Growth Mindset: a belief that talent, ability and skills can be developed overtime through a commitment to continuous learning and reflection. Coaching:Proactivelyshares knowledge with others to improve understanding. Supervising less skilled engineers on the job. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market leading paid carers leave with up to 2 weeks off Equalizedmaternity, paternity, and adoption leave - 18weeks'full pay and 8weeks'half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme Any additional EUSR qualification paid for Tools, uniform, clothing, and all PPE provided Attendance pattern flexibility (through local agreements) You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
BT Group in Fort William, UK is seeking a Technician Trainee to begin a development path in electronics and radio engineering. You will receive hands-on training to install, maintain and repair network equipment underpinning broadband, mobile and business communications. Tasks include site work in exchanges, data centres or network sites, fibre installation, fault troubleshooting and service restoration, with potential travel across the UK.
06/08/2026
Full time
BT Group in Fort William, UK is seeking a Technician Trainee to begin a development path in electronics and radio engineering. You will receive hands-on training to install, maintain and repair network equipment underpinning broadband, mobile and business communications. Tasks include site work in exchanges, data centres or network sites, fibre installation, fault troubleshooting and service restoration, with potential travel across the UK.
BT Group in Ipswich is hiring an Infrastructure Monitoring Engineer to shape the health and security monitoring across a large platform. Onsite role based in Ipswich with DV security clearance requirements and a 9-5 schedule. You will engage with operations, collaborate with security leads, document deployment steps and champion automation. The role offers strong professional development and a competitive benefits package.
06/08/2026
Full time
BT Group in Ipswich is hiring an Infrastructure Monitoring Engineer to shape the health and security monitoring across a large platform. Onsite role based in Ipswich with DV security clearance requirements and a 9-5 schedule. You will engage with operations, collaborate with security leads, document deployment steps and champion automation. The role offers strong professional development and a competitive benefits package.
Job Description Job Title: Infrastructure Monitoring Engineer Req ID: 52967 Job Function: Security Posting Start Date: 02/04/2026 Division: Business Job Location: GBR Ipswich - A1 Registry Advertised Salary: Competitive Salary + Benefits Career Grade: D Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role. Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. Why this job matters You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. You'll be joining a specialist security team that is a trusted partner to our customers, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities, and your contribution is always valued. As one of our Infrastructure Engineers, you will be taking the lead in a diverse, fast-paced, constantly evolving team where we deliver world class secure platforms that make a real difference to our customers. This job role can be based in London, Cheltenham or Ipswich. Onsite (5 days office based). Monday-Friday 9am-5pm. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance. What you'll be doing Providing the architectural direction for health and security monitoring technologies across a large platform Engaging closely with operational teams to understand their use cases and requirements for monitoring toolsets Collaborating with technical architects and security leads to ensure compliance with design standards and security requirements Documenting processes and procedures required for deployment, maintenance and operational use of monitoring technologies Champion the use of automation and orchestration capabilities to promote efficiency and improve working processes Essential Skills IT Infrastructure Architecture/Design Systems Integration Troubleshooting Automation scripting Performance monitoring What we'd like to see on your CV Mandatory Familiarity with using Linux operating systems Experience with one or more of the following areas Administering or deploying monitoring and observability tools such as CheckMK, Prometheus or Zabbix Administering or deploying SIEM tools such as Elastic Security, Splunk or Trellix ESM Working with dashboarding and visualisation tools such as Kibana or Grafana Preferred Ansible automation experience Knowledge of monitoring networking equipment using SNMP Understanding of data pipeline tools like NiFi Experience working in operational environments Knowledge of data tuning and data quality processes Benefits Competitive salary 10% on target bonus (Depending on country based) BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience. In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors. A FEW POINTS TO NOTE Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
06/08/2026
Full time
Job Description Job Title: Infrastructure Monitoring Engineer Req ID: 52967 Job Function: Security Posting Start Date: 02/04/2026 Division: Business Job Location: GBR Ipswich - A1 Registry Advertised Salary: Competitive Salary + Benefits Career Grade: D Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role. Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. Why this job matters You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. You'll be joining a specialist security team that is a trusted partner to our customers, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities, and your contribution is always valued. As one of our Infrastructure Engineers, you will be taking the lead in a diverse, fast-paced, constantly evolving team where we deliver world class secure platforms that make a real difference to our customers. This job role can be based in London, Cheltenham or Ipswich. Onsite (5 days office based). Monday-Friday 9am-5pm. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance. What you'll be doing Providing the architectural direction for health and security monitoring technologies across a large platform Engaging closely with operational teams to understand their use cases and requirements for monitoring toolsets Collaborating with technical architects and security leads to ensure compliance with design standards and security requirements Documenting processes and procedures required for deployment, maintenance and operational use of monitoring technologies Champion the use of automation and orchestration capabilities to promote efficiency and improve working processes Essential Skills IT Infrastructure Architecture/Design Systems Integration Troubleshooting Automation scripting Performance monitoring What we'd like to see on your CV Mandatory Familiarity with using Linux operating systems Experience with one or more of the following areas Administering or deploying monitoring and observability tools such as CheckMK, Prometheus or Zabbix Administering or deploying SIEM tools such as Elastic Security, Splunk or Trellix ESM Working with dashboarding and visualisation tools such as Kibana or Grafana Preferred Ansible automation experience Knowledge of monitoring networking equipment using SNMP Understanding of data pipeline tools like NiFi Experience working in operational environments Knowledge of data tuning and data quality processes Benefits Competitive salary 10% on target bonus (Depending on country based) BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience. In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors. A FEW POINTS TO NOTE Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Job Title: Conversion Rate Optimization (CRO) Manager Job Req ID: 59821 Job Function: Strategy, Transformation & Business Intelligence Posting Start Date: 31/07/2026 Posting End Date: 11/08/2026 Division: UK Business Job Location: GBR-London-BTHQ One Braham Advertised Salary: competitive Location: London, Birmingham, Manchester & Bristol Salary: Competitive About the role The CRO Manager leads the strategy, delivery, and continuous improvement of the organisation's conversion rate optimisation programme, turning customer insight, behavioural data, and experimentation into measurable commercial growth. This role is responsible for identifying high-impact opportunities across digital journeys, building a structured test-and-learn roadmap, and partnering with product, design, marketing, analytics, engineering, and commercial teams to improve conversion, revenue efficiency, lead quality, and customer experience. The CRO Manager combines analytical rigour with user-centred thinking, ensuring every optimisation decision is grounded in evidence and focused on meaningful business outcomes. What you'll be doing Own and lead the end-to-end CRO and optimisation programme across digital journeys. Identify high-impact optimisation opportunities based on customer behaviour, performance data and commercial value. Shape clear hypotheses and translate them into a structured test-and-learn roadmap. Design, oversee and evaluate A/B, multivariate and other experimentation approaches. Define success metrics and ensure each test has a clear measurement framework. Analyse test performance and translate findings into recommendations for rollout, iteration or further investigation. Establish scalable CRO processes, governance and quality standards for experimentation. Maintain rigour across test design, execution, analysis and decision-making. Prioritise team effort against business value, customer impact and strategic objectives. Partner with product, design, marketing, analytics, engineering and commercial teams to improve conversion, revenue efficiency, lead quality and customer experience. Coach, develop and support CRO specialists/professionals to build capability and confidence. Align senior stakeholders around optimisation priorities, trade-offs and investment decisions. Communicate progress, learnings and commercial impact with clarity, confidence and credibility. Build a culture of curiosity, accountability, evidence-led decision-making and continuous improvement. Essential Skills / Experience CRO and experimentation expertise - designing hypotheses, A/B tests, multivariate tests and optimisation roadmaps. Analytical rigour - defining success metrics, interpreting data and making evidence-led recommendations. Commercial acumen - connecting conversion, revenue efficiency, lead quality and customer experience to business growth. Customer-centred thinking - understanding user behaviour, journey friction and what drives customers to act. Stakeholder leadership - aligning senior stakeholders, managing trade-offs and communicating impact clearly. People leadership and collaboration - coaching CRO specialists and working effectively across product, design, marketing, analytics, engineering and commercial teams. Our Package 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK We're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
06/08/2026
Full time
Job Title: Conversion Rate Optimization (CRO) Manager Job Req ID: 59821 Job Function: Strategy, Transformation & Business Intelligence Posting Start Date: 31/07/2026 Posting End Date: 11/08/2026 Division: UK Business Job Location: GBR-London-BTHQ One Braham Advertised Salary: competitive Location: London, Birmingham, Manchester & Bristol Salary: Competitive About the role The CRO Manager leads the strategy, delivery, and continuous improvement of the organisation's conversion rate optimisation programme, turning customer insight, behavioural data, and experimentation into measurable commercial growth. This role is responsible for identifying high-impact opportunities across digital journeys, building a structured test-and-learn roadmap, and partnering with product, design, marketing, analytics, engineering, and commercial teams to improve conversion, revenue efficiency, lead quality, and customer experience. The CRO Manager combines analytical rigour with user-centred thinking, ensuring every optimisation decision is grounded in evidence and focused on meaningful business outcomes. What you'll be doing Own and lead the end-to-end CRO and optimisation programme across digital journeys. Identify high-impact optimisation opportunities based on customer behaviour, performance data and commercial value. Shape clear hypotheses and translate them into a structured test-and-learn roadmap. Design, oversee and evaluate A/B, multivariate and other experimentation approaches. Define success metrics and ensure each test has a clear measurement framework. Analyse test performance and translate findings into recommendations for rollout, iteration or further investigation. Establish scalable CRO processes, governance and quality standards for experimentation. Maintain rigour across test design, execution, analysis and decision-making. Prioritise team effort against business value, customer impact and strategic objectives. Partner with product, design, marketing, analytics, engineering and commercial teams to improve conversion, revenue efficiency, lead quality and customer experience. Coach, develop and support CRO specialists/professionals to build capability and confidence. Align senior stakeholders around optimisation priorities, trade-offs and investment decisions. Communicate progress, learnings and commercial impact with clarity, confidence and credibility. Build a culture of curiosity, accountability, evidence-led decision-making and continuous improvement. Essential Skills / Experience CRO and experimentation expertise - designing hypotheses, A/B tests, multivariate tests and optimisation roadmaps. Analytical rigour - defining success metrics, interpreting data and making evidence-led recommendations. Commercial acumen - connecting conversion, revenue efficiency, lead quality and customer experience to business growth. Customer-centred thinking - understanding user behaviour, journey friction and what drives customers to act. Stakeholder leadership - aligning senior stakeholders, managing trade-offs and communicating impact clearly. People leadership and collaboration - coaching CRO specialists and working effectively across product, design, marketing, analytics, engineering and commercial teams. Our Package 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK We're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
SIEM Security Engineer Advertised Salary: Competitive with Great Benefits GBR-Birmingham-Three Snowhill The role is hybrid (3 days in office) & based in Birmingham Closing date: 13th Aug 2026 About the role The new Network SIEM is essential to BT's network security, meeting TSA requirements and improving our CAF level. Your role as a SIEM Application Engineer in Security Engineering is to support the development, implementation, operation and support of BTs Strategic SIEM development. We are seeking a skilled SIEM Security Engineer with expertise in SIEM and Security logging and monitoring to join our dynamic team. As a SIEM engineer, you will play a critical role in designing, developing, and maintaining the ingestion of our security information and event management (SIEM) system. Your focus will be on leveraging Elasticsearch and related technologies to enhance threat detection, incident response, and overall security posture. What you'll be doing Data Ingestion and Enrichment Collaborate with Security analysts and application teams to provide clear design for the security scope of data ingestion. Support the configuration of Elasticsearch pipelines for data ingestion from various sources, primarily from Kafka Enhance data enrichment by integrating threat intelligence feeds and contextual information. SIEM Solution Development Collaborate with security analysts and architects to design and implement SIEM solutions using Elasticsearch. Optimize SIEM rules, alerts, and dashboards for efficient threat detection. Query Optimization and Performance Tuning Write efficient Elasticsearch queries to retrieve relevant security events. Monitor and manage the performance of the SIEM infrastructure. Security Engineering Contribute to security engineering projects, transitions, and transformations. Work closely with security operations and associated security incident response systems Stay informed about emerging threats and security best practices. Essential Skills / Experience Proven experience in SIEM Detection Engineering. Experience using cyber security technologies such as NGFW, Proxies, IAM solutions Experience of tuning security detection use cases. Experience with log source onboarding and normalisation Strong analytical and troubleshooting skills with the ability to investigate complex security events. Understanding of MITRE ATT&CK and modern cyber threat techniques. Experience working with Security Operations and engineering stakeholders. Excellent technical documentation and communication skills. Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Desirable Skills / Experience SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience of cloud services (public or private), OpenStack and K8S Cyber security qualifications Knowledge of Telecoms Security Act (TSA) Knowledge of architectural concepts such as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks Our Package 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
06/08/2026
Full time
SIEM Security Engineer Advertised Salary: Competitive with Great Benefits GBR-Birmingham-Three Snowhill The role is hybrid (3 days in office) & based in Birmingham Closing date: 13th Aug 2026 About the role The new Network SIEM is essential to BT's network security, meeting TSA requirements and improving our CAF level. Your role as a SIEM Application Engineer in Security Engineering is to support the development, implementation, operation and support of BTs Strategic SIEM development. We are seeking a skilled SIEM Security Engineer with expertise in SIEM and Security logging and monitoring to join our dynamic team. As a SIEM engineer, you will play a critical role in designing, developing, and maintaining the ingestion of our security information and event management (SIEM) system. Your focus will be on leveraging Elasticsearch and related technologies to enhance threat detection, incident response, and overall security posture. What you'll be doing Data Ingestion and Enrichment Collaborate with Security analysts and application teams to provide clear design for the security scope of data ingestion. Support the configuration of Elasticsearch pipelines for data ingestion from various sources, primarily from Kafka Enhance data enrichment by integrating threat intelligence feeds and contextual information. SIEM Solution Development Collaborate with security analysts and architects to design and implement SIEM solutions using Elasticsearch. Optimize SIEM rules, alerts, and dashboards for efficient threat detection. Query Optimization and Performance Tuning Write efficient Elasticsearch queries to retrieve relevant security events. Monitor and manage the performance of the SIEM infrastructure. Security Engineering Contribute to security engineering projects, transitions, and transformations. Work closely with security operations and associated security incident response systems Stay informed about emerging threats and security best practices. Essential Skills / Experience Proven experience in SIEM Detection Engineering. Experience using cyber security technologies such as NGFW, Proxies, IAM solutions Experience of tuning security detection use cases. Experience with log source onboarding and normalisation Strong analytical and troubleshooting skills with the ability to investigate complex security events. Understanding of MITRE ATT&CK and modern cyber threat techniques. Experience working with Security Operations and engineering stakeholders. Excellent technical documentation and communication skills. Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Desirable Skills / Experience SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience of cloud services (public or private), OpenStack and K8S Cyber security qualifications Knowledge of Telecoms Security Act (TSA) Knowledge of architectural concepts such as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks Our Package 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
BT Group is seeking a Solution Designer to lead enterprise network architectures for defence services, translating complex customer requirements into robust, compliant designs. You will collaborate with sales, technology, security and operations teams to ensure seamless integration with customer digital strategies. Responsibilities include creating design artefacts, cost assessments, and guiding bid proposals while maintaining strict security and policy adherence.
06/08/2026
Full time
BT Group is seeking a Solution Designer to lead enterprise network architectures for defence services, translating complex customer requirements into robust, compliant designs. You will collaborate with sales, technology, security and operations teams to ensure seamless integration with customer digital strategies. Responsibilities include creating design artefacts, cost assessments, and guiding bid proposals while maintaining strict security and policy adherence.
BT Group in Birmingham is seeking a SIEM Security Engineer to design, implement and operate our next generation SIEM. You will own data ingestion, enrichment and threat detection across multiple data sources, primarily using Elasticsearch pipelines and Kafka. You will work closely with Security Operations, engineers and analysts to optimise rules, dashboards and performance, while aligning with MITRE ATT&CK techniques and industry best practices.
06/08/2026
Full time
BT Group in Birmingham is seeking a SIEM Security Engineer to design, implement and operate our next generation SIEM. You will own data ingestion, enrichment and threat detection across multiple data sources, primarily using Elasticsearch pipelines and Kafka. You will work closely with Security Operations, engineers and analysts to optimise rules, dashboards and performance, while aligning with MITRE ATT&CK techniques and industry best practices.
Job Title: Site Reliability Engineer Req ID: 60792 Job Function: Software Engineering Posting Start Date: 29/07/2026 Posting End Date: 12/08/2026 Division: Networks Job Location: GBR Ipswich - Orion Building Advertised Salary: Competitive + great benefits Working Style: 3 days a week in office, 2 days from home About the role Professional Services was formed as a progressive development towards the convergence of multiple domains across BT. We pride ourselves on providing expert third line support to an extensive range of services; ensuring required levels of availability are maintained. The team is widely recognised for getting things done, while making transformational improvements along the way. This is a blended Network Operations and Site Reliability Engineering role within Professional Services, combining hands on network engineering with SRE principles to ensure the reliability of BT's fixed network infrastructure. You will implement flawless network change, resolve network and platform issues, and drive automation to improve reliability and efficiency - developing your skills across network operations and SRE disciplines to deliver brilliant customer experience. You will build effective working relationships internally and externally and contribute as a technically talented network and reliability expert, challenging those around you to perform at their best. What you'll be doing Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, monitoring and ongoing support of all network infrastructure components. Participate and be the technical lead on network incidents and platform issues within immediate domain and be part of PIR write up and solution. Propose and implement innovations for continuous improvement in network reliability and operational efficiency, including automating repetitive operational tasks to reduce toil. Executing the implementation of complex network and infrastructure change in line with change management best practices and the associated governance. Providing 365x24/7 operational support for network faults and platform issues that span a range of network and platform domains i.e. out of hours change and callout. Managing stakeholder and demand expectations through cross area engagement. Developing technical capability through continued learning and use of BT's learning tools. Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution, network operations support, and assurance of Fixed Network platforms managed by Professional Services. Essential Skills / Experience Strong hands on experience in at least one of the following areas: IP networking, switching and routing, or firewall technologies, with the ability to troubleshoot and resolve complex live network issues. Experience with Juniper, Cisco, and Palo Alto solutions is advantageous. Proven experience in incident and change management, driving issues through to resolution while adhering to governance processes and maintaining a strong focus on end to end customer service outcomes. Passion for technology and continuous learning, with experience adopting new technologies, supporting the development of others, and a working knowledge of scripting or programming languages such as Python. Desirable Skills / Experience Network Automation: Demonstrable experience using automation tools (e.g. Ansible, Terraform, Netconf/YANG) to manage network infrastructure at scale and reduce operational toil. Familiarity with CI/CD orchestration. Cloud Computing: Familiarisation with cloud computing and best practices. Experience with Linux /Unix system administration. Experience in completing changes in a live network and system environment. Experience working in a high pressure operational environment. Confident and professional in communicating with all stakeholders, including Senior Leadership Team. Awareness of automation principles and their application to network operations Experience advocating and applying technology or automation where it has not been used previously. Experience learning new technologies and aiding the development of others. Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. Ready to connect for good and help shape the future? BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
06/08/2026
Full time
Job Title: Site Reliability Engineer Req ID: 60792 Job Function: Software Engineering Posting Start Date: 29/07/2026 Posting End Date: 12/08/2026 Division: Networks Job Location: GBR Ipswich - Orion Building Advertised Salary: Competitive + great benefits Working Style: 3 days a week in office, 2 days from home About the role Professional Services was formed as a progressive development towards the convergence of multiple domains across BT. We pride ourselves on providing expert third line support to an extensive range of services; ensuring required levels of availability are maintained. The team is widely recognised for getting things done, while making transformational improvements along the way. This is a blended Network Operations and Site Reliability Engineering role within Professional Services, combining hands on network engineering with SRE principles to ensure the reliability of BT's fixed network infrastructure. You will implement flawless network change, resolve network and platform issues, and drive automation to improve reliability and efficiency - developing your skills across network operations and SRE disciplines to deliver brilliant customer experience. You will build effective working relationships internally and externally and contribute as a technically talented network and reliability expert, challenging those around you to perform at their best. What you'll be doing Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, monitoring and ongoing support of all network infrastructure components. Participate and be the technical lead on network incidents and platform issues within immediate domain and be part of PIR write up and solution. Propose and implement innovations for continuous improvement in network reliability and operational efficiency, including automating repetitive operational tasks to reduce toil. Executing the implementation of complex network and infrastructure change in line with change management best practices and the associated governance. Providing 365x24/7 operational support for network faults and platform issues that span a range of network and platform domains i.e. out of hours change and callout. Managing stakeholder and demand expectations through cross area engagement. Developing technical capability through continued learning and use of BT's learning tools. Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution, network operations support, and assurance of Fixed Network platforms managed by Professional Services. Essential Skills / Experience Strong hands on experience in at least one of the following areas: IP networking, switching and routing, or firewall technologies, with the ability to troubleshoot and resolve complex live network issues. Experience with Juniper, Cisco, and Palo Alto solutions is advantageous. Proven experience in incident and change management, driving issues through to resolution while adhering to governance processes and maintaining a strong focus on end to end customer service outcomes. Passion for technology and continuous learning, with experience adopting new technologies, supporting the development of others, and a working knowledge of scripting or programming languages such as Python. Desirable Skills / Experience Network Automation: Demonstrable experience using automation tools (e.g. Ansible, Terraform, Netconf/YANG) to manage network infrastructure at scale and reduce operational toil. Familiarity with CI/CD orchestration. Cloud Computing: Familiarisation with cloud computing and best practices. Experience with Linux /Unix system administration. Experience in completing changes in a live network and system environment. Experience working in a high pressure operational environment. Confident and professional in communicating with all stakeholders, including Senior Leadership Team. Awareness of automation principles and their application to network operations Experience advocating and applying technology or automation where it has not been used previously. Experience learning new technologies and aiding the development of others. Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready. Ready to connect for good and help shape the future? BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
Job Description Job Title: Solution Designer Req ID: 42054 Job Function: Architecture Solution and Design Posting Start Date: 24/03/2025 Posting End Date: Division: Business Job Location: GBR Bristol CTRL TE Advertised Salary: Competitive Locations Locations Bristol Chippenham Reading Hemel Hempstead Why this job matters Have you ever wanted to play a key role in shaping innovative, enterprise network solutions for the defence sector? As our lead consultant specialist in our Defence Service Provider Networks practice, you'll work with defence customers, internal teams, and third-party technology providers to design and deliver complex, fit-for-purpose solutions. Reporting to the Practice Manager, you'll work across a range of teams from Sales, Business, Technology, Security, and Operations; ensuring seamless integration and alignment with customer digital strategies. With a foundation in robust ICT frameworks, security principles, and industry best practices, you'll provide expert technical design leadership throughout the entire solution design lifecycle. Your role will involve creating innovative network architectures that transform how customers do business while maintaining compliance with strict security and policy requirements. Joining our Technical Design Authority team, you'll work alongside architects, designers, and technology experts, bringing your knowledge and diverse experience to tackle unique and sensitive challenges to deliver impactful solutions and success. What you'll be doing Act as the solution designer for a domain or service platform and provide solution overview and familiarisation to operational support teams Create statement of works for appropriate internal/external design and delivery team's engagement. Translate customer visions and business needs into actionable solution design requirements, including cost assessments (CAPEX/OPEX), dependencies, risks, and mitigation strategies to support business opportunities and service delivery. Offer subject matter expertise to stakeholders, shaping service changes, qualifying resource requirements, and addressing complex customer requests such as RFIs, CCNs, or solution proposals throughout the design lifecycle. Develop enterprise and solution architecture documentation, including 'as-is,' 'to-be,' and transitional states, addressing business and technology needs while meeting stakeholder requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change requests and bid proposals, tailoring solutions to meet customer requirements. Understand CAPEX/OPEX costings and ensures proposed changes align with customer needs and budgets. Skilled at identifying risks, assessing impacts, proposing mitigation strategies, and solving problems effectively. Able to explain ICT solutions to stakeholders with varying levels of technical expertise. Benefits £5000 annual bonus for having DV clearance Competitive salary 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
06/08/2026
Full time
Job Description Job Title: Solution Designer Req ID: 42054 Job Function: Architecture Solution and Design Posting Start Date: 24/03/2025 Posting End Date: Division: Business Job Location: GBR Bristol CTRL TE Advertised Salary: Competitive Locations Locations Bristol Chippenham Reading Hemel Hempstead Why this job matters Have you ever wanted to play a key role in shaping innovative, enterprise network solutions for the defence sector? As our lead consultant specialist in our Defence Service Provider Networks practice, you'll work with defence customers, internal teams, and third-party technology providers to design and deliver complex, fit-for-purpose solutions. Reporting to the Practice Manager, you'll work across a range of teams from Sales, Business, Technology, Security, and Operations; ensuring seamless integration and alignment with customer digital strategies. With a foundation in robust ICT frameworks, security principles, and industry best practices, you'll provide expert technical design leadership throughout the entire solution design lifecycle. Your role will involve creating innovative network architectures that transform how customers do business while maintaining compliance with strict security and policy requirements. Joining our Technical Design Authority team, you'll work alongside architects, designers, and technology experts, bringing your knowledge and diverse experience to tackle unique and sensitive challenges to deliver impactful solutions and success. What you'll be doing Act as the solution designer for a domain or service platform and provide solution overview and familiarisation to operational support teams Create statement of works for appropriate internal/external design and delivery team's engagement. Translate customer visions and business needs into actionable solution design requirements, including cost assessments (CAPEX/OPEX), dependencies, risks, and mitigation strategies to support business opportunities and service delivery. Offer subject matter expertise to stakeholders, shaping service changes, qualifying resource requirements, and addressing complex customer requests such as RFIs, CCNs, or solution proposals throughout the design lifecycle. Develop enterprise and solution architecture documentation, including 'as-is,' 'to-be,' and transitional states, addressing business and technology needs while meeting stakeholder requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change requests and bid proposals, tailoring solutions to meet customer requirements. Understand CAPEX/OPEX costings and ensures proposed changes align with customer needs and budgets. Skilled at identifying risks, assessing impacts, proposing mitigation strategies, and solving problems effectively. Able to explain ICT solutions to stakeholders with varying levels of technical expertise. Benefits £5000 annual bonus for having DV clearance Competitive salary 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
BT Group in London or Bristol is seeking an AWS Principal Systems & Security Architect to lead distributed AWS data pipelines powering real-time telecom analytics and AIOps. The role blends system design with security-by-design, enforcing least privilege and regulatory compliance across the platform. You'll own reference architectures, multi-AZ/region resilience, and DevSecOps practices, while collaborating with data science and security teams.
06/08/2026
Full time
BT Group in London or Bristol is seeking an AWS Principal Systems & Security Architect to lead distributed AWS data pipelines powering real-time telecom analytics and AIOps. The role blends system design with security-by-design, enforcing least privilege and regulatory compliance across the platform. You'll own reference architectures, multi-AZ/region resilience, and DevSecOps practices, while collaborating with data science and security teams.
Job DescriptionJob Title: AWS Principal Systems & Security ArchitectReq ID: 61303Job Function: EngineeringPosting Start Date: 31/07/2026Posting End Date: 16/08/2026Division: NetworksJob Location: GBR Bristol - Assembly, GBR-London-BTHQ One BrahamAdvertised Salary: Competitive with great benefits Recruiter: Luke Byrne Hiring Manager: Girish Mahanjan Career Grade: CLC Internal Closing Date: 16th August 2026 Locations: London or Bristol About the role This role sits at the intersection of AWS system design and security within BT's Mobile Data-Driven Operations (DDOps) division. Half the role is dedicated to architecting scalable, resilient, distributed AWS systems that power real-time telecom network analytics and AIOps automation - anomaly detection, predictive maintenance, and automated incident remediation. The other half is dedicated to embedding security-by-design across those same systems: protecting sensitive network telemetry and customer data, enforcing least-privilege access, and ensuring compliance with telecom and data-protection regulation & telecommunications security act. The successful candidate balances architectural trade-offs between performance, cost, and risk, and acts as the technical authority ensuring that system design nor security is addressed equally. What you'll be doing What you'll be doing - your accountabilities -System Design • Architect Distributed AWS Systems: Design scalable, event-driven architectures (SQS, MSK, Lambda, EKS/ECS/EMR, Step Functions) supporting AIOps telemetry ingestion, correlation, and automated remediation across the mobile network estate. • Define Reference Architectures: Set standards for streaming, lakehouse, and microservices patterns handling high-volume mobile network and customer usage data. • Architect Scalable Data Solutions: Design and implement enterprise-grade data pipelines and architectures using AWS services (e.g. S3, Glue, Lambda, Redshift, EMR, Kinesis,ClickHouse), optimised for analytics and scalability. • Design for Resilience: Own multi-AZ/multi-region strategy, disaster recovery, and chaos-engineering practices for mission-critical AIOps platforms. • Enable AIOps & MLOps: Partner with data science and MLOps teams to embed anomaly detection and predictive-maintenance models into production system design. • Own Non-Functional Requirements: Balance latency, throughput, availability, and cost across the platform and manage the complete data lifecycle-from capturing learning interaction data to delivering consolidated insights-ensuring data is accurate, accessible, and actionable.What you'll be doing - your accountabilities -Security Architect • Own Security Architecture: Design IAM, KMS, network segmentation, and VPC architecture across all AWS workloads. • Champion DevSecOps: Embed security scanning, IaC checks, and secrets management into CI/CD pipelines. • Lead Threat Modelling: Run architecture-level security reviews, threat modelling, and remediation of penetration-test findings. • Ensure Regulatory Compliance: Uphold GDPR, UK Data Protection Act, Ofcom, and internal BT security policy requirements across the platform. • Own Detection & Response Architecture: Design logging, monitoring, and automated remediation using CloudTrail, GuardDuty, and Security Hub. Essential Skills / Experience Systems Design skills you'll need to succeed• Extensive AWS System Design & Security Experience: Demonstrated 4+ years of experience in designing complex data pipelines deployed in AWS, with deep knowledge of all foundational AWS services and major data analytics services. Demonstrated 3+ years of Security experience in AWS handling complex implementations • Distributed Systems Expertise: Proven experience designing distributed, event-driven systems on AWS at scale. • Streaming & Lakehouse Architectures: Hands-on experience with Kinesis/MSK, EKS/ECS/Fargate, Lambda, and Step Functions. • AIOps & Observability Tooling: Familiarity with CloudWatch, OpenSearch, Grafana, and SageMaker for real-time analytics and anomaly detection. • Performance & Cost Trade-offs: Track record of optimising systems for reliability, latency, and cost.Security skills you'll need to succeed • AWS Security Services: Deep expertise in IAM, KMS, GuardDuty, Security Hub, Macie, WAF, and Shield. • Compliance Frameworks: Working knowledge of GDPR, ISO 27001, NIST, and Ofcom telecom regulatory requirements & TSA. • DevSecOps: Experience with IaC security scanning (e.g. Checkov, tfsec) and secrets management (Secrets Manager, Vault). • Certifications (desirable): AWS Security Specialty, CISSP, or CCSP. • Communication: Ability to explain security and architectural trade-offs clearly to both technical and non-technical stakeholders. Our Package • 15% on target bonus • Company car or £5,500 cash alternative • Private healthcare for self and family • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • 25 days annual leave (not including bank holidays), increasing with service • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan • World-class training and development opportunities • Option to join BT Shares Saving schemes. • Discounted broadband, mobile and TV packages • Access to 100's of retail discounts including the BT shop
06/08/2026
Full time
Job DescriptionJob Title: AWS Principal Systems & Security ArchitectReq ID: 61303Job Function: EngineeringPosting Start Date: 31/07/2026Posting End Date: 16/08/2026Division: NetworksJob Location: GBR Bristol - Assembly, GBR-London-BTHQ One BrahamAdvertised Salary: Competitive with great benefits Recruiter: Luke Byrne Hiring Manager: Girish Mahanjan Career Grade: CLC Internal Closing Date: 16th August 2026 Locations: London or Bristol About the role This role sits at the intersection of AWS system design and security within BT's Mobile Data-Driven Operations (DDOps) division. Half the role is dedicated to architecting scalable, resilient, distributed AWS systems that power real-time telecom network analytics and AIOps automation - anomaly detection, predictive maintenance, and automated incident remediation. The other half is dedicated to embedding security-by-design across those same systems: protecting sensitive network telemetry and customer data, enforcing least-privilege access, and ensuring compliance with telecom and data-protection regulation & telecommunications security act. The successful candidate balances architectural trade-offs between performance, cost, and risk, and acts as the technical authority ensuring that system design nor security is addressed equally. What you'll be doing What you'll be doing - your accountabilities -System Design • Architect Distributed AWS Systems: Design scalable, event-driven architectures (SQS, MSK, Lambda, EKS/ECS/EMR, Step Functions) supporting AIOps telemetry ingestion, correlation, and automated remediation across the mobile network estate. • Define Reference Architectures: Set standards for streaming, lakehouse, and microservices patterns handling high-volume mobile network and customer usage data. • Architect Scalable Data Solutions: Design and implement enterprise-grade data pipelines and architectures using AWS services (e.g. S3, Glue, Lambda, Redshift, EMR, Kinesis,ClickHouse), optimised for analytics and scalability. • Design for Resilience: Own multi-AZ/multi-region strategy, disaster recovery, and chaos-engineering practices for mission-critical AIOps platforms. • Enable AIOps & MLOps: Partner with data science and MLOps teams to embed anomaly detection and predictive-maintenance models into production system design. • Own Non-Functional Requirements: Balance latency, throughput, availability, and cost across the platform and manage the complete data lifecycle-from capturing learning interaction data to delivering consolidated insights-ensuring data is accurate, accessible, and actionable.What you'll be doing - your accountabilities -Security Architect • Own Security Architecture: Design IAM, KMS, network segmentation, and VPC architecture across all AWS workloads. • Champion DevSecOps: Embed security scanning, IaC checks, and secrets management into CI/CD pipelines. • Lead Threat Modelling: Run architecture-level security reviews, threat modelling, and remediation of penetration-test findings. • Ensure Regulatory Compliance: Uphold GDPR, UK Data Protection Act, Ofcom, and internal BT security policy requirements across the platform. • Own Detection & Response Architecture: Design logging, monitoring, and automated remediation using CloudTrail, GuardDuty, and Security Hub. Essential Skills / Experience Systems Design skills you'll need to succeed• Extensive AWS System Design & Security Experience: Demonstrated 4+ years of experience in designing complex data pipelines deployed in AWS, with deep knowledge of all foundational AWS services and major data analytics services. Demonstrated 3+ years of Security experience in AWS handling complex implementations • Distributed Systems Expertise: Proven experience designing distributed, event-driven systems on AWS at scale. • Streaming & Lakehouse Architectures: Hands-on experience with Kinesis/MSK, EKS/ECS/Fargate, Lambda, and Step Functions. • AIOps & Observability Tooling: Familiarity with CloudWatch, OpenSearch, Grafana, and SageMaker for real-time analytics and anomaly detection. • Performance & Cost Trade-offs: Track record of optimising systems for reliability, latency, and cost.Security skills you'll need to succeed • AWS Security Services: Deep expertise in IAM, KMS, GuardDuty, Security Hub, Macie, WAF, and Shield. • Compliance Frameworks: Working knowledge of GDPR, ISO 27001, NIST, and Ofcom telecom regulatory requirements & TSA. • DevSecOps: Experience with IaC security scanning (e.g. Checkov, tfsec) and secrets management (Secrets Manager, Vault). • Certifications (desirable): AWS Security Specialty, CISSP, or CCSP. • Communication: Ability to explain security and architectural trade-offs clearly to both technical and non-technical stakeholders. Our Package • 15% on target bonus • Company car or £5,500 cash alternative • Private healthcare for self and family • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • 25 days annual leave (not including bank holidays), increasing with service • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan • World-class training and development opportunities • Option to join BT Shares Saving schemes. • Discounted broadband, mobile and TV packages • Access to 100's of retail discounts including the BT shop
Job DescriptionJob Title: AWS Principal Systems & Security ArchitectReq ID: 61303Job Function: EngineeringPosting Start Date: 31/07/2026Posting End Date: 16/08/2026Division: NetworksJob Location: GBR Bristol - Assembly, GBR-London-BTHQ One BrahamAdvertised Salary: Competitive with great benefits Recruiter: Luke Byrne Hiring Manager: Girish Mahanjan Career Grade: CLC Internal Closing Date: 16th August 2026 Locations: London or Bristol About the role This role sits at the intersection of AWS system design and security within BT's Mobile Data-Driven Operations (DDOps) division. Half the role is dedicated to architecting scalable, resilient, distributed AWS systems that power real-time telecom network analytics and AIOps automation - anomaly detection, predictive maintenance, and automated incident remediation. The other half is dedicated to embedding security-by-design across those same systems: protecting sensitive network telemetry and customer data, enforcing least-privilege access, and ensuring compliance with telecom and data-protection regulation & telecommunications security act. The successful candidate balances architectural trade-offs between performance, cost, and risk, and acts as the technical authority ensuring that system design nor security is addressed equally. What you'll be doing What you'll be doing - your accountabilities -System Design • Architect Distributed AWS Systems: Design scalable, event-driven architectures (SQS, MSK, Lambda, EKS/ECS/EMR, Step Functions) supporting AIOps telemetry ingestion, correlation, and automated remediation across the mobile network estate. • Define Reference Architectures: Set standards for streaming, lakehouse, and microservices patterns handling high-volume mobile network and customer usage data. • Architect Scalable Data Solutions: Design and implement enterprise-grade data pipelines and architectures using AWS services (e.g. S3, Glue, Lambda, Redshift, EMR, Kinesis,ClickHouse), optimised for analytics and scalability. • Design for Resilience: Own multi-AZ/multi-region strategy, disaster recovery, and chaos-engineering practices for mission-critical AIOps platforms. • Enable AIOps & MLOps: Partner with data science and MLOps teams to embed anomaly detection and predictive-maintenance models into production system design. • Own Non-Functional Requirements: Balance latency, throughput, availability, and cost across the platform and manage the complete data lifecycle-from capturing learning interaction data to delivering consolidated insights-ensuring data is accurate, accessible, and actionable.What you'll be doing - your accountabilities -Security Architect • Own Security Architecture: Design IAM, KMS, network segmentation, and VPC architecture across all AWS workloads. • Champion DevSecOps: Embed security scanning, IaC checks, and secrets management into CI/CD pipelines. • Lead Threat Modelling: Run architecture-level security reviews, threat modelling, and remediation of penetration-test findings. • Ensure Regulatory Compliance: Uphold GDPR, UK Data Protection Act, Ofcom, and internal BT security policy requirements across the platform. • Own Detection & Response Architecture: Design logging, monitoring, and automated remediation using CloudTrail, GuardDuty, and Security Hub. Essential Skills / Experience Systems Design skills you'll need to succeed• Extensive AWS System Design & Security Experience: Demonstrated 4+ years of experience in designing complex data pipelines deployed in AWS, with deep knowledge of all foundational AWS services and major data analytics services. Demonstrated 3+ years of Security experience in AWS handling complex implementations • Distributed Systems Expertise: Proven experience designing distributed, event-driven systems on AWS at scale. • Streaming & Lakehouse Architectures: Hands-on experience with Kinesis/MSK, EKS/ECS/Fargate, Lambda, and Step Functions. • AIOps & Observability Tooling: Familiarity with CloudWatch, OpenSearch, Grafana, and SageMaker for real-time analytics and anomaly detection. • Performance & Cost Trade-offs: Track record of optimising systems for reliability, latency, and cost.Security skills you'll need to succeed • AWS Security Services: Deep expertise in IAM, KMS, GuardDuty, Security Hub, Macie, WAF, and Shield. • Compliance Frameworks: Working knowledge of GDPR, ISO 27001, NIST, and Ofcom telecom regulatory requirements & TSA. • DevSecOps: Experience with IaC security scanning (e.g. Checkov, tfsec) and secrets management (Secrets Manager, Vault). • Certifications (desirable): AWS Security Specialty, CISSP, or CCSP. • Communication: Ability to explain security and architectural trade-offs clearly to both technical and non-technical stakeholders. Our Package • 15% on target bonus • Company car or £5,500 cash alternative • Private healthcare for self and family • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • 25 days annual leave (not including bank holidays), increasing with service • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan • World-class training and development opportunities • Option to join BT Shares Saving schemes. • Discounted broadband, mobile and TV packages • Access to 100's of retail discounts including the BT shop
06/08/2026
Full time
Job DescriptionJob Title: AWS Principal Systems & Security ArchitectReq ID: 61303Job Function: EngineeringPosting Start Date: 31/07/2026Posting End Date: 16/08/2026Division: NetworksJob Location: GBR Bristol - Assembly, GBR-London-BTHQ One BrahamAdvertised Salary: Competitive with great benefits Recruiter: Luke Byrne Hiring Manager: Girish Mahanjan Career Grade: CLC Internal Closing Date: 16th August 2026 Locations: London or Bristol About the role This role sits at the intersection of AWS system design and security within BT's Mobile Data-Driven Operations (DDOps) division. Half the role is dedicated to architecting scalable, resilient, distributed AWS systems that power real-time telecom network analytics and AIOps automation - anomaly detection, predictive maintenance, and automated incident remediation. The other half is dedicated to embedding security-by-design across those same systems: protecting sensitive network telemetry and customer data, enforcing least-privilege access, and ensuring compliance with telecom and data-protection regulation & telecommunications security act. The successful candidate balances architectural trade-offs between performance, cost, and risk, and acts as the technical authority ensuring that system design nor security is addressed equally. What you'll be doing What you'll be doing - your accountabilities -System Design • Architect Distributed AWS Systems: Design scalable, event-driven architectures (SQS, MSK, Lambda, EKS/ECS/EMR, Step Functions) supporting AIOps telemetry ingestion, correlation, and automated remediation across the mobile network estate. • Define Reference Architectures: Set standards for streaming, lakehouse, and microservices patterns handling high-volume mobile network and customer usage data. • Architect Scalable Data Solutions: Design and implement enterprise-grade data pipelines and architectures using AWS services (e.g. S3, Glue, Lambda, Redshift, EMR, Kinesis,ClickHouse), optimised for analytics and scalability. • Design for Resilience: Own multi-AZ/multi-region strategy, disaster recovery, and chaos-engineering practices for mission-critical AIOps platforms. • Enable AIOps & MLOps: Partner with data science and MLOps teams to embed anomaly detection and predictive-maintenance models into production system design. • Own Non-Functional Requirements: Balance latency, throughput, availability, and cost across the platform and manage the complete data lifecycle-from capturing learning interaction data to delivering consolidated insights-ensuring data is accurate, accessible, and actionable.What you'll be doing - your accountabilities -Security Architect • Own Security Architecture: Design IAM, KMS, network segmentation, and VPC architecture across all AWS workloads. • Champion DevSecOps: Embed security scanning, IaC checks, and secrets management into CI/CD pipelines. • Lead Threat Modelling: Run architecture-level security reviews, threat modelling, and remediation of penetration-test findings. • Ensure Regulatory Compliance: Uphold GDPR, UK Data Protection Act, Ofcom, and internal BT security policy requirements across the platform. • Own Detection & Response Architecture: Design logging, monitoring, and automated remediation using CloudTrail, GuardDuty, and Security Hub. Essential Skills / Experience Systems Design skills you'll need to succeed• Extensive AWS System Design & Security Experience: Demonstrated 4+ years of experience in designing complex data pipelines deployed in AWS, with deep knowledge of all foundational AWS services and major data analytics services. Demonstrated 3+ years of Security experience in AWS handling complex implementations • Distributed Systems Expertise: Proven experience designing distributed, event-driven systems on AWS at scale. • Streaming & Lakehouse Architectures: Hands-on experience with Kinesis/MSK, EKS/ECS/Fargate, Lambda, and Step Functions. • AIOps & Observability Tooling: Familiarity with CloudWatch, OpenSearch, Grafana, and SageMaker for real-time analytics and anomaly detection. • Performance & Cost Trade-offs: Track record of optimising systems for reliability, latency, and cost.Security skills you'll need to succeed • AWS Security Services: Deep expertise in IAM, KMS, GuardDuty, Security Hub, Macie, WAF, and Shield. • Compliance Frameworks: Working knowledge of GDPR, ISO 27001, NIST, and Ofcom telecom regulatory requirements & TSA. • DevSecOps: Experience with IaC security scanning (e.g. Checkov, tfsec) and secrets management (Secrets Manager, Vault). • Certifications (desirable): AWS Security Specialty, CISSP, or CCSP. • Communication: Ability to explain security and architectural trade-offs clearly to both technical and non-technical stakeholders. Our Package • 15% on target bonus • Company car or £5,500 cash alternative • Private healthcare for self and family • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • 25 days annual leave (not including bank holidays), increasing with service • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan • World-class training and development opportunities • Option to join BT Shares Saving schemes. • Discounted broadband, mobile and TV packages • Access to 100's of retail discounts including the BT shop
BT Group in London or Bristol is seeking an AWS Principal Systems & Security Architect to lead distributed AWS data pipelines powering real-time telecom analytics and AIOps. The role blends system design with security-by-design, enforcing least privilege and regulatory compliance across the platform. You'll own reference architectures, multi-AZ/region resilience, and DevSecOps practices, while collaborating with data science and security teams.
06/08/2026
Full time
BT Group in London or Bristol is seeking an AWS Principal Systems & Security Architect to lead distributed AWS data pipelines powering real-time telecom analytics and AIOps. The role blends system design with security-by-design, enforcing least privilege and regulatory compliance across the platform. You'll own reference architectures, multi-AZ/region resilience, and DevSecOps practices, while collaborating with data science and security teams.
