BT Group
Job Location:Advertised Salary: Competitive Salary + Market Leading Benefits Any UK Location Considered: We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement As a Service Design Architect, you'll play a crucial role in how BT delivers managed services for our Corporate and Public Sector customers. You'll shape service models for some of the most complex connectivity solutions in the UK-directly influencing customer experience, contract success, and BT Business's growth strategy.You'll guide the service design approach across major bids, ensuring every solution is realistic, deliverable, commercially competitive, and reflects what our customers genuinely need. This role has a real impact on customer satisfaction, revenue generation and the future of BT's 5G and mobile enabled services. What you'll be doing • Designing optimal service models for complex and non standard customer solutions, from requirements definition to pricing and forecasting. • Leading the service design workstream within bid teams, producing high quality proposal documents and aligning third party service components. • Building strong senior level customer relationships, providing trusted service strategy leadership and influencing operational decisions. • Negotiating service components such as SLAs and contractual schedules with customers and partners. • Bringing innovation to service design by applying deep knowledge of BT's products, services, and industry best practice. • Collaborating with multiple internal teams-Managed Service, Finance, Legal, Security, Commercial, Service Delivery, Service Management-to shape and agree service models. • Contributing to continuous improvement by enhancing design methodologies, policies, and processes across the Service Design function. • Representing Service Design within market units, directly influencing BT's ability to win and deliver complex new business. What experience you'll need • Strong background in delivering service solutions to business customers across corporate, commercial, or public sector environments. • Excellent stakeholder management skills with the ability to influence at senior levels, including boards. • Experience shaping service strategies, translating technical detail into clear, compelling narratives, and producing high quality bid materials. • Proven commercial acumen-able to balance cost, value, and risk to support competitive commercial propositions. • Understanding of service strategy, operational processes, and the service ecosystem across Corporate & Public Sector. • Knowledge of leading edge connectivity technologies, particularly mobile and 5G enabled services. • Skilled communicator with strong negotiation, presentation, and customer facing confidence. • Minimum ITIL 4 Foundation (or equivalent), with a desire to progress to ITIL Managing Professional. • Ability to work autonomously, manage ambiguity, and take full ownership of outcomes in complex environments. • Eligibility to obtain and maintain appropriate security clearances (e.g., SC, NPPV). Benefits At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.Benefits of working for BT include: • 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100's of retail discounts including the BT shopFlexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Job Location:Advertised Salary: Competitive Salary + Market Leading Benefits Any UK Location Considered: We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement As a Service Design Architect, you'll play a crucial role in how BT delivers managed services for our Corporate and Public Sector customers. You'll shape service models for some of the most complex connectivity solutions in the UK-directly influencing customer experience, contract success, and BT Business's growth strategy.You'll guide the service design approach across major bids, ensuring every solution is realistic, deliverable, commercially competitive, and reflects what our customers genuinely need. This role has a real impact on customer satisfaction, revenue generation and the future of BT's 5G and mobile enabled services. What you'll be doing • Designing optimal service models for complex and non standard customer solutions, from requirements definition to pricing and forecasting. • Leading the service design workstream within bid teams, producing high quality proposal documents and aligning third party service components. • Building strong senior level customer relationships, providing trusted service strategy leadership and influencing operational decisions. • Negotiating service components such as SLAs and contractual schedules with customers and partners. • Bringing innovation to service design by applying deep knowledge of BT's products, services, and industry best practice. • Collaborating with multiple internal teams-Managed Service, Finance, Legal, Security, Commercial, Service Delivery, Service Management-to shape and agree service models. • Contributing to continuous improvement by enhancing design methodologies, policies, and processes across the Service Design function. • Representing Service Design within market units, directly influencing BT's ability to win and deliver complex new business. What experience you'll need • Strong background in delivering service solutions to business customers across corporate, commercial, or public sector environments. • Excellent stakeholder management skills with the ability to influence at senior levels, including boards. • Experience shaping service strategies, translating technical detail into clear, compelling narratives, and producing high quality bid materials. • Proven commercial acumen-able to balance cost, value, and risk to support competitive commercial propositions. • Understanding of service strategy, operational processes, and the service ecosystem across Corporate & Public Sector. • Knowledge of leading edge connectivity technologies, particularly mobile and 5G enabled services. • Skilled communicator with strong negotiation, presentation, and customer facing confidence. • Minimum ITIL 4 Foundation (or equivalent), with a desire to progress to ITIL Managing Professional. • Ability to work autonomously, manage ambiguity, and take full ownership of outcomes in complex environments. • Eligibility to obtain and maintain appropriate security clearances (e.g., SC, NPPV). Benefits At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.Benefits of working for BT include: • 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100's of retail discounts including the BT shopFlexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
BT Group
Manchester, Lancashire
Job Description Please wait Software ProfessionalReq ID: 55916Posting Start Date: 01/05/2026Job Function: SecurityDivision: UK BusinessJob Location: GBR-Manchester-New BaileyAdvertised Salary: CompetitiveJob Req ID: 55916Posting Date: 1st May 2026Function: SecurityLocation: ManchesterSalary: CompetitiveStart Date - September 2026 About the role These roles are based out of a strategic work location, and you'll be expected to be in the office 5 days a week. Due to the secure nature of the role, there are no options for working from home. You will need to be eligible to obtain DV Security Clearance before starting this role. You will need to have lived in the UK for 10+ years to be eligible. Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.Our Engineering mantra is "Technical Excellence in Engineering" and we deliver some amazing technical capabilities for our customers which can only happen if we recruit, train and support our people.This is an exciting opportunity to join one of our software delivery teams, working alongside our customers and partners to develop key customer services.The team develop and maintain bespoke, highly complex, specialist capabilities that are critical to the success of our customers, who we work very closely with. We work across a wide variety of platforms and technology stacks, and we utilise a range of programming languages.Join us as a graduate and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What you will be doing (Role accountabilities) You will deliver the engineering strategy through delivery of high quality, and well-tested, software solutions, on time and on budget.You will work closely with customers to identify and resolve complex technical issues; and will have authority to deliver discrete areas of work.You will also have the opportunity to perform technical coaching and mentoring on your own areas of expertise, with a focus on continuously developing and improving team knowledge and capability. What you'll need to succeed (Skills & Experience) Learn job-specific skills: Software engineering best practise, typically following an Agile methodology Object-oriented software engineering experience Use of languages and supporting technologies, such as C++, C#, Python, MEAN stack, docker, Jenkins, git Day-to-Day Responsibilities Delivering for the customer: Software Engineering, delivering technical solutions to meet the customer needs, on time, on budget, and right-first-time. Owning outcomes: take personal responsibility for delivery of software engineering tasks. Sharing knowledge, through coaching, documentation & peer reviews What we're looking for A passion for technology and problem-solving. Technical capability from your degree in secure software engineering Curiosity about how computer systems work Strong teamwork and communication skills. Willingness to learn, adapt, and embrace new challenges and learn new technical skills Natural problem-solvers, resolving issues whilst ensuring quality and managing impact and risk Entry Requirements At least a predicted 2:2 in a STEM subjectOr equivalent SCQF (Scottish credit and qualifications framework) Our package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies. Please wait
Job Description Please wait Software ProfessionalReq ID: 55916Posting Start Date: 01/05/2026Job Function: SecurityDivision: UK BusinessJob Location: GBR-Manchester-New BaileyAdvertised Salary: CompetitiveJob Req ID: 55916Posting Date: 1st May 2026Function: SecurityLocation: ManchesterSalary: CompetitiveStart Date - September 2026 About the role These roles are based out of a strategic work location, and you'll be expected to be in the office 5 days a week. Due to the secure nature of the role, there are no options for working from home. You will need to be eligible to obtain DV Security Clearance before starting this role. You will need to have lived in the UK for 10+ years to be eligible. Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.Our Engineering mantra is "Technical Excellence in Engineering" and we deliver some amazing technical capabilities for our customers which can only happen if we recruit, train and support our people.This is an exciting opportunity to join one of our software delivery teams, working alongside our customers and partners to develop key customer services.The team develop and maintain bespoke, highly complex, specialist capabilities that are critical to the success of our customers, who we work very closely with. We work across a wide variety of platforms and technology stacks, and we utilise a range of programming languages.Join us as a graduate and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What you will be doing (Role accountabilities) You will deliver the engineering strategy through delivery of high quality, and well-tested, software solutions, on time and on budget.You will work closely with customers to identify and resolve complex technical issues; and will have authority to deliver discrete areas of work.You will also have the opportunity to perform technical coaching and mentoring on your own areas of expertise, with a focus on continuously developing and improving team knowledge and capability. What you'll need to succeed (Skills & Experience) Learn job-specific skills: Software engineering best practise, typically following an Agile methodology Object-oriented software engineering experience Use of languages and supporting technologies, such as C++, C#, Python, MEAN stack, docker, Jenkins, git Day-to-Day Responsibilities Delivering for the customer: Software Engineering, delivering technical solutions to meet the customer needs, on time, on budget, and right-first-time. Owning outcomes: take personal responsibility for delivery of software engineering tasks. Sharing knowledge, through coaching, documentation & peer reviews What we're looking for A passion for technology and problem-solving. Technical capability from your degree in secure software engineering Curiosity about how computer systems work Strong teamwork and communication skills. Willingness to learn, adapt, and embrace new challenges and learn new technical skills Natural problem-solvers, resolving issues whilst ensuring quality and managing impact and risk Entry Requirements At least a predicted 2:2 in a STEM subjectOr equivalent SCQF (Scottish credit and qualifications framework) Our package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies. Please wait
