IT Engineer

Location:Based in the Grantham Office with some flexibility to work from home on occasion

Contract:Permanent

Hours:39 hours per week

Salary:£32,705.97 per annum

Are you an experienced IT professional who enjoys solving complex problems and making technology work better for people? We are looking for anIT Engineerto join our friendly, collaborative IT team and play a key role in keeping our systems secure, reliable, and future ready.

Thera is a charitable group which support people with a learning disability with a diverse range of needs.Thera Trust is the parent of Thera Group and provides central services from its office in Grantham. This enables the companies to focus on delivering high quality support locally.

About the role

As an IT Engineer, you will providesecond linesupportacross our organisation, acting as an escalation point for more complex incidents and requests raised by the Service Deskand directly from our staff.

Youwill work across hardware, software,networksand cloud services, helping to keep our systems secure,reliableand fit for purpose.

This role sits within a small, collaborative IT team where yourexpertisewill be valued and your ideas encouraged.There will be a wide variety of tasks beyond managing service desk tickets that will require you to use and learn specific skillsets

Whatyou willbe doing

Resolving escalated technical incidents and problems in a structured, methodical way

AdministeringMicrosoft 365and related technologies

Maintaining and improving systems in line with security anddata protectionrequirements

Creating andmaintainingdocumentation,SOPsandknowledge base articles

SupportingIT projectsas delegated by the IT Manager

Why Join Us?

• Work in asmall, supportive teamwhere your expertise is valued
• Varied workload with exposure to projects and new technologies
• A chance to make a real impact on how IT is delivered across the organisation
• Opportunities to grow your skills and influence improvements

If you're proactive, technically curious, and enjoy working in a collaborative environment, we would love to hear from you.

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate