Service Desk Champion: First-Line IT Support Pro

BT Group in Devon is seeking a Service Desk Analyst to handle incoming contacts and service requests via telephone, My IT and LiveChat, ensuring incidents are logged, triaged, diagnosed and resolved within SLAs.

You will provide first line support for diverse towers including Voice, Data Networks, Hosting, End User Workplace, and WAN for multiple police forces, with a target of resolving >55% at first contact.