ICT Applications Engineer

Site Matrix One, Swansea or Vantage Point House, Cwmbran or Ty Elwy St Asaph Town Swansea or Cwmbran or St Asaph Salary £32,557 - £39,631 per annum Salary period Yearly Closing 13/08/:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job overview

The post holder will work within the ICT Applications and Systems team, providing expert and effective ICT support, predominantly supporting the development, implementation and ongoing maintenance of the Trusts key ICT applications and systems. The Applications team are responsible for maintaining the majority of the Applications and systems used by the trust, including but not limited to CAD Computer Aided Dispatch. 999 and 111 Clinical and Non-Clinical Triage Systems, EPCR Electronic Patient Records platform and Rostering systems.

The post holder will be required to work with minimal supervision to a high standard, prioritise work and manage time effectively, ensuring that deadlines and targets are met. Writing documentation for others to follow when necessary.

Supporting, maintaining and installing ICT managed applications and software across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures.

The postholder will provide second-line support to users. The post holder will be expected to ensure the efficient maintenance and administration of all ICT systems where appropriate. The post holder will support enhancements to existing systems as well as implement and support the development of new services.

Main duties of the job

The main duties and responsibilities of the post holder are as follows:

• Providing second line ICT support for users of all ICT applications and systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative.
• Supporting the senior applications specialists and team colleagues with applications project work, assisting in the implementation and testing of the new systems.
• Providing additional support to the senior applications specialists in the ongoing maintenance and monitoring of the key applications systems once implemented in the Trust.
• Providing support to remote users with a need to travel to a number of the Trusts sites.
• Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date.
• Liaise with both internal and external agencies for the installation/configuration of new and current systems.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Person specification Qualifications and Knowledge

• Educated to Degree level in an ICT related subject or equivalent experience.
• Evidence of continuing professional development and post qualification learning and development.
• Operating systems including all current Microsoft Desktop and Server operating systems.
• Sufficient knowledge of applications and systems to support fault diagnosis.
• TCPIP Desktop configuration
• LAN Troubleshooting
• Microsoft or other leading industry leading applications and systems related qualifications.
• Knowledge of Service Level Agreements
• Good understanding of Performance Management principles.
• General understanding of incident management.
• General understanding of IT Security principles.

Experience

• Extensive experience in the implementation and support of applications and systems.
• Experience of IT within a healthcare environment.

Skills and Attributes

• Good problem solving, fault finding and rectification techniques.
• Ability to think clearly and logically.
• Ability to work with and understand applications and system components.
• Good interpersonal skills - able to elicit relevant information from users, provide telephone support, advise and guide staff on appropriate system usage.
• Explain technical issues in a clear and concise manner
• Able to work independently and as part of a team.
• Able to adapt to change and keep up with new technologies using own initiative.
• Ability to work within Change.
• Experience of working within an ITIL environment.
• Able to learn new technologies and IT application and systems quickly, through both self-study and professional course
• Understands the Data Protection Act and its implications of the holding of patient information flows/services.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

• Enthusiastic and motivated
• Able to work under own initiative and manage time and priorities effectively.
• The post-holder must be proactive and self-motivated in learning new technologies and techniques in support of the organisation ICT requirements by formal training, self-study and practical experience.
• Full UK Driving Licence - Category B
• Ability to travel between sites across Wales as required.
• Flexible approach to work.
• Ability to demonstrate Trust values.
• Highly professional.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Name James Mailer Job title ICT Applications and Systems Team Leader Email address