Welsh Ambulance Service NHS Trust

The Welsh Ambulance Services NHS Trust is seeking an ICT Applications and Systems specialist to deliver second-line support for critical applications and systems across Wales. You will help maintain CAD/EPCR and rostering platforms, ensure timely responses, and work with cross-site teams. You will join the ICT Applications and Systems team, with responsibilities spanning deployment, maintenance and new service development, and you'll travel between sites as required.

Site Matrix One, Swansea or Vantage Point House, Cwmbran or Ty Elwy St Asaph Town Swansea or Cwmbran or St Asaph Salary £32,557 - £39,631 per annum Salary period Yearly Closing 13/08/:59 Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable. Job overview The post holder will work within the ICT Applications and Systems team, providing expert and effective ICT support, predominantly supporting the development, implementation and ongoing maintenance of the Trusts key ICT applications and systems. The Applications team are responsible for maintaining the majority of the Applications and systems used by the trust, including but not limited to CAD Computer Aided Dispatch. 999 and 111 Clinical and Non-Clinical Triage Systems, EPCR Electronic Patient Records platform and Rostering systems. The post holder will be required to work with minimal supervision to a high standard, prioritise work and manage time effectively, ensuring that deadlines and targets are met. Writing documentation for others to follow when necessary. Supporting, maintaining and installing ICT managed applications and software across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures. The postholder will provide second-line support to users. The post holder will be expected to ensure the efficient maintenance and administration of all ICT systems where appropriate. The post holder will support enhancements to existing systems as well as implement and support the development of new services. Main duties of the job The main duties and responsibilities of the post holder are as follows: Providing second line ICT support for users of all ICT applications and systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative. Supporting the senior applications specialists and team colleagues with applications project work, assisting in the implementation and testing of the new systems. Providing additional support to the senior applications specialists in the ongoing maintenance and monitoring of the key applications systems once implemented in the Trust. Providing support to remote users with a need to travel to a number of the Trusts sites. Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date. Liaise with both internal and external agencies for the installation/configuration of new and current systems. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role. Working for our organisation Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Person specification Qualifications and Knowledge Educated to Degree level in an ICT related subject or equivalent experience. Evidence of continuing professional development and post qualification learning and development. Operating systems including all current Microsoft Desktop and Server operating systems. Sufficient knowledge of applications and systems to support fault diagnosis. TCPIP Desktop configuration LAN Troubleshooting Microsoft or other leading industry leading applications and systems related qualifications. Knowledge of Service Level Agreements Good understanding of Performance Management principles. General understanding of incident management. General understanding of IT Security principles. Experience Extensive experience in the implementation and support of applications and systems. Experience of IT within a healthcare environment. Skills and Attributes Good problem solving, fault finding and rectification techniques. Ability to think clearly and logically. Ability to work with and understand applications and system components. Good interpersonal skills - able to elicit relevant information from users, provide telephone support, advise and guide staff on appropriate system usage. Explain technical issues in a clear and concise manner Able to work independently and as part of a team. Able to adapt to change and keep up with new technologies using own initiative. Ability to work within Change. Experience of working within an ITIL environment. Able to learn new technologies and IT application and systems quickly, through both self-study and professional course Understands the Data Protection Act and its implications of the holding of patient information flows/services. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Enthusiastic and motivated Able to work under own initiative and manage time and priorities effectively. The post-holder must be proactive and self-motivated in learning new technologies and techniques in support of the organisation ICT requirements by formal training, self-study and practical experience. Full UK Driving Licence - Category B Ability to travel between sites across Wales as required. Flexible approach to work. Ability to demonstrate Trust values. Highly professional. The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge. Employer certification / accreditation badges Name James Mailer Job title ICT Applications and Systems Team Leader Email address

Welsh Ambulance Service NHS Trust is seeking a Business Analyst within the Digital Directorate to support digital transformation projects. The role involves eliciting and documenting stakeholder requirements across assignments ranging from a few weeks to several months, covering full lifecycle from requirements through design, development, testing and implementation. You will lead end-user understanding, identify opportunities to improve processes, ensure standards and data quality, and

Welsh Ambulance Services University NHS Trust is seeking a Digital Clinical Lead 111 Front End to drive clinical priorities in emergency and urgent care. You will lead clinically, collaborate with internal and external stakeholders, and promote standards for patient safety and quality in the 111 Front End programme. The role requires Master's level study, HCPC registration as a Paramedic, and leadership experience.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable. Job overview Working within the ICT Infrastructure team, the postholder will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT systems across Wales, including the provision of ICT support and advice to managers and users. Writing documentation for others to follow when necessary. The post holder will be required to work without supervision to a high standard, prioritise work and manage time effectively, deciding when it is necessary to refer to their team leader or a manager. Supporting, maintaining and installing ICT Infrastructure across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures. The Post holder will work daily with minimum supervision, managing their own workload and any problems autonomously, ensuring that deadlines and targets are met and that new central and local legislative requirements are worked into the existing local implementation. Main duties of the job The main duties and responsibilities of the post holder are as follows: Providing second line ICT support for users of all ICT systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative. Supporting the senior infrastructure engineering team colleagues with infrastructure project work, assisting in the implementation and testing of the new systems. Providing additional support to the senior infrastructure engineering team in the ongoing maintenance and monitoring of the key infrastructuresystems once implemented in the Trust. Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date. Liaise with both internal and external agencies for the installation/configuration of new and current systems. Advises on and configures servers and other infrastructure equipment to ensure that it is configured to meet system/trust requirements. Including the development and use of centralized administration and distribution. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role. Working for our organisation Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities Operational management of a wide range of infrastructure systems, including system design, configuration and technical support. To assist the ICT Senior Management Team in developing systems or implementing changes to current architecture by specifying, configuring and installing new software or hardware components. Pro-actively design, develop and maintain a range of reports and respond to ad-hoc information requests for information from and for the many Infrastructure systems. Maintaining ICT systems within the Trust to ensure that systems meet the business and clinical needs of the users and organisation, e.g. maintains virus protection software. Maintains agreed back-up procedures. The post holder will be responsible for maintaining ICT equipment and systems used across the trust, including but not limited to ICT accounts, desktop computer equipment, cabling, and servers. The post holder will ensure all procedures for maintenance/change control of systems have been documented. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge. Employer certification / accreditation badges Name Jacob Williams Job title ICT Technical Engineer Team Leader Infrastructure Email address

Welsh Ambulance Services University NHS Trust is seeking an ICT Infrastructure Engineer to provide expert ICT support across Wales, developing and maintaining systems with minimal supervision. The post holder will write documentation and work within established policies to ensure timely delivery of projects. The role requires strong prioritisation, effective time management, and the ability to liaise with multiple stakeholders, including external agencies, to implement new and existing