Welsh Ambulance Service NHS Trust

Product Specialist 111 Digital Front End Band 8a Main area Digital Product Management Grade Band 8a Contract Permanent Hours Full time - 37.5 hours per week Job ref 020-AC Site Vantage Point House Town Cwmbran Salary £58,379 - £65,723 per annum Salary period Yearly Closing 25/06/:59 Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable. Job overview Provides strategic and operational leadership for the management, support, and development of specialist digital services within the 111 Digital Front End, acting as the senior product lead and escalation point while overseeing service performance, leading major project delivery and deployment, and shaping long-term development strategies in collaboration with architectural and programme leadership. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job The post holder will lead the technical design, development and optimisation of the 111 Digital Front End, delivering scalable, high-performing digital and data engineering solutions. They will apply specialist expertise to shape system architecture, introduce new functionality, and ensure alignment with evolving user, service and clinical requirements. They will be accountable for the end-to-end delivery of complex development programmes, including requirements definition, build, testing, deployment and continuous improvement. This includes resolving complex integration and technical challenges, often in areas without precedent, and ensuring solutions align with wider architecture, interoperability and data standards. The role will establish and maintain robust development, testing and service management practices within an ITIL-aligned framework, ensuring reliable system performance and effective support models. Additionally, the post holder will provide technical leadership to Data Engineers and wider delivery teams, driving best practice and ensuring the capability to sustain and evolve the 111 Digital Front End. Working for our organisation Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac. Person specification Qualifications and Knowledge Masters and / or equivalent relevant skills and experience In depth knowledge of current IT development tools, paradigms, and methodologies (e.g. RAD, XTREME programming; relational database design; SOA) Comprehensive understanding of the use of modern Information Technologies and how they contribute to improved systems, ICPs, and services to patients In depth understanding of the business processes for product(s) for which the post holder is responsible Advanced qualification in an agile development methodology (for example the Professional Scrum master qualification) SQL Server DBA Registered with a relevant informatics professional body Experience Significant experience working in Information and IT Significant experience in AI creation and implementation at scale Proven record of management of successful and substantial data engineering or similar developments and implementation Understanding of API development Proven record in delivery of operational and strategic services Skills and Attributes Organisational development and change management skills Good communication and presentation skills Ability to continue to learn (new technologies and health care processes) The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge. Employer certification / accreditation badges

Welsh Ambulance Service NHS Trust is seeking a Product Specialist for the 111 Digital Front End in Cwmbran. This role provides strategic leadership in managing and developing specialist digital services, ensuring service performance and leading project delivery. The ideal candidate will have significant experience in Information and IT, alongside strong knowledge of current IT development tools and methodologies. The position offers a yearly salary range of £58,379 - £65,723 and a full-time commitment of 37.5 hours per week.