Resource and Workflow Manager

We have a newly created senior role within our newly established Technology Coordination Unit which offers a rare opportunity to help design and embed the way work flows through the Technology & Insight Directorate.

As Resource & Workflow Manager, you'll play a pivotal role in ensuring that technology, data, product and operational teams can deliver effectively, predictably and efficiently across both RUN (operations) and CHANGE (projects, product development and continuous improvement). You'll provide the single view of capacity, demand, skills and utilisation across the directorate, helping leaders make informed decisions about priorities, resource allocation and delivery commitments.

This is far more than a scheduling role. You'll work closely with Directors, Heads of Service, Product teams, Data engineers, Corporate IT, Operational Technology and the Corporate PMO to manage demand from the point work is proposed through to delivery and reporting. You'll identify bottlenecks early, balance competing priorities, and ensure teams are focused on the work that delivers the greatest value to the organisation.

We're looking for a driven and proactive professional with experience of creating lean, agile ways of working in a technology environment. You'll be comfortable challenging inefficient processes, introducing smarter approaches to workflow management, and using evidence and data to improve planning, forecasting and delivery performance. Strong stakeholder management skills are essential, as you'll be working across a complex matrix environment with a wide range of technical and business teams.

Joining a brand-new team means you'll have the opportunity to make the role your own, influence how the directorate operates, and help create a streamlined, transparent and scalable approach to resource planning and workflow management that supports the organisation's future growth and transformation ambitions.

Please note, this is a 12 month FTC. What you will be doing

• Align Technology and Insight resource planning with the West Midlands Combined Authorities portfolio priorities
• Provide senior leaders with scenario modelling to support decision making on sequencing, prioritisation, and resourcing
• Support senior management in understanding demand on their teams, coaching squads in managing flow and workload
• Support management in understanding demand on their teams, coaching squads in managing flow and workload
• Maintain the Technology & Insight Directorate's centralised resource management tools, updating availability, allocations, competency profiles, and demand pipelines weekly
• Coordinate resource allocation across Product, Data, Corporate IT, TSI and EA in an agile, responsive way
• Provide resourcing data to support cost forecasting and budget planning
• Operate effective matrix working between the Directorate and WMCA Corporate PMO to ensure effective project delivery, portfolio oversight, and financial monitoring

What's essential

• Experience managing resource planning, workflow coordination or delivery operations in a digital, IT, data or technology environment
• Experience applying Agile, Lean or DevOps aligned delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness).
• Experience working in or alongside portfolio led environments with multiple concurrent projects or product teams
• Experience of coordinating technical teams (engineering, data, IT, OT, product) in a complex, multi stakeholder organisation
• Strong understanding of Agile and Lean methodologies, including Kanban, backlog management, value flow and continuous improvement
• Understanding of digital and technology delivery environments: software engineering, data pipelines, corporate IT operations, OT/public realm systems
• Highly organised; strong attention to detail; excellent communication skills; strong problem solving ability
• Knowledge of ITIL concepts and service transition principles
• Collaborative, diplomatic, and able to influence across organisational boundaries
• Evidence of continuous professional development in Agile/Lean/DevOps or delivery operations

Location.

The location for this role is 16 Summer Lane with at least 2 days a week spent in the office.

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costcomembership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Attached documents

JD - Resource and Workflow Manager.pdf