Head of IT Workplace Experience

Job Title: Head of IT Workplace Experience

Target Start Date: ASAP

Contract Type: Permanent, Part Time, Full Time, Job Share option available

Salary Range: £80,000 - £90,000

Location: Eastleigh hybrid, twice a week.

Work Level: 5

Closing Date for applications: Monday 17th August

Hiring Manager: Marc Pilton

The Head of IT Workplace Experience is accountable for the strategic leadership, operational performance and continuous evolution of the organisation's workplace technology ecosystem, ensuring employees can work productively, securely and seamlessly across both office-based and remote environments. The role leads the design, delivery and ongoing optimisation of the digital workplace experience, including end-user devices, Microsoft 365 and collaboration platforms, endpoint management, workplace technology and employee experience services. Through effective leadership and innovation, the role ensures workplace capabilities consistently meet business requirements, security obligations and service expectations while delivering optimal value and digital experience outcomes that exceed market benchmarks. The role also provides executive ownership of workplace technology assets through the IT Asset Management framework, ensuring robust governance across end-user devices, workplace software, licence consumption and lifecycle management. This accountability supports regulatory compliance, cost optimisation, operational resilience and informed investment decisions while maximising the value derived from technology investments. The role is ultimately accountable for realising measurable business value from workplace technology investments, delivering high levels of employee satisfaction, effective asset and licence control, strong operational performance and a modern workplace experience that supports the organisation's strategic ambitions and long-term success.

This role will require occasional travel to our Reigate and Glasgow offices.

• Significant experience in a senior IT leadership role (Head of IT, IT Director or equivalent).
• Experience providing senior leadership within a Technology Operations or equivalent environment.
• Proven experience leading digital workplace or end-user computing services, ensuring employees can work productively across office-based, hybrid and remote environments
• Extensive demonstrable experience building, operating or evolving modern workplace platforms, including collaboration and productivity services such as Microsoft 365.
• Demonstrable experience managing and reporting IT performance against service and value-based metrics, driving measurable improvements in efficiency, experience and outcomes.
• Experience leading or governing ITAM-related activity within an enterprise technology environment, particularly across end-user devices, workplace platforms, software licensing and managed service arrangements.
• Experience using asset, licence and consumption insight to drive compliance, cost optimisation, lifecycle planning and improved service outcomes.
• Experience operating within complex, enterprise-scale IT environments supporting large employee populations
• Experience leading or supporting cultural, operational or service transformation, particularly where user experience is a key outcome.