Technical Services Manager

Contract: Key Account Network

Location: Stoke / open to candidates nationwide

Hours of work: 40

Contract Type: Permanent

We are seeking a Technical Services Manager to report to the Technical Director of Technical Services and work closely with Group and local country Operational Performance teams. This role is fully accountable for ensuring adherence to OneISS standards for technical services across the account within the assigned region.

We are looking for a senior technical leader who can take full ownership of service delivery, client relationships, and financial performance, while driving consistent, high-quality outcomes, compliance, and continuous improvement across the account.

• Lead the end-to-end delivery of technical and engineering services across the account
• Act as the primary escalation point for all technical service issues
• Ensure consistent, high-quality service delivery aligned to contractual requirements
• Build strong client relationships and act as the main technical contact
• Drive client satisfaction, service performance, and continuous improvement
• Own financial performance including budgets, cost control, and revenue targets
• Lead, develop, and manage technical teams and future leadership pipeline
• Ensure compliance with health & safety, legal, and regulatory standards
• Identify growth opportunities, cost savings, and service improvements across the account

• Strong experience in a senior technical leadership role
• Strong background in building services / hard FM
• Proven experience in technical services delivery, compliance, and risk management
• Experience driving technical change and implementation
• Analytical and systematic problem-solving approach
• Strong stakeholder management and leadership capability
• Strong commercial acumen (budgets, contracts, margins)
• Excellent communication and stakeholder management skills
• Full UK driving licence (occasional site visits required)

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.