Data Operations Officer

Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

This is a Permanent Full Time vacancy.

As the Data Operations Officer, your key purpose in post is to ensure efficient, compliant data management, and effective data processes. You will proactively support teams, find improvements, and push for efficiencies to allow Salesforce CRM system users to engage with and effectively manage our supporters. This must be completed with reference to relevant data protection/GDPR laws and within a framework of the most effective data management techniques.

You will play a key role in providing process improvements across teams to enable the further development of an automation programme that speeds up and improves accuracy across imports and exports. You will also be responsible for scoping, defining, and implementing data quality improvements.

• Work with our Extract, Transform, Load (ETL) tool Clarity Data Transform CDT to bring data into our Salesforce ecosystem. This will include extensive documentation writeup, testing requirements for updates and patches, and a restrained & disciplined approach where quality is more important than speed.
• Ensure that any exception files from the CDT automations are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software.
• Play a supportive role with the development team, completing development work in Salesforce as directed.
• Work with the Data Operations Manager to ensure Direct Debit claims and Gift Aid claims are processed accurately and on the agreed schedule.
• Carry out more complex data loading processes and act as a point of escalation for issues when raised by the Data Operations Executives.
• Critically examine existing processes and drive process improvement across database stakeholders and users.
• Support the Data Operations Manager on improvement projects, aimed at both improving the quality of data, and teams' processes surrounding their use of Salesforce.
• Provide second line support for the Data Team ticketing system, ensuring tickets are resolved in a timely manner.
• Maintain, enhance, and develop data quality checks and associated processes to improve the integrity and usefulness of our data.
• Support the Data Operations Manager in ensuring data management best practice is incorporated into each teams' processes.
• Undertake any other relevant duties and projects in line with the responsibilities of the post.
• Other tasks from time to time as identified by the Data Operations Manager

• Knowledge of relational databases, CRM systems and/or large datasets.
• Knowledge and understanding of ETL tools and practices.
• Understanding of data protection/GDPR legislation and its implementation.
• Knowledge and understanding of SQL.
• Experience of working in the charity sector with charity data.
• Experience of using Salesforce or similar CRM systems.
• Experience of process improvement and automation.
• Experience providing support and training to end users.
• Experience using a ticketing system, such as Jira Service Desk.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• A creative, positive, and proactive approach to problem solving.
• Logical and process orientated.
• Good self-awareness with a willingness to learn new skills.
• Proven ability to work to a high standard and with an excellent eye for detail.
• Advanced Excel skills.

The closing date for applications is the 9th August 2026, with interviews being arranged once shortlisting has been completed.

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trialsthat slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer's Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia.

For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.

Alzheimer's Research UK is a registered charity, numbers and SC042474.
3 Riverside, Granta Park, Cambridge CB21 6AD