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About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Apr 28, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Job: Software Developer Location: Norwich Salary: £25,000 - £30,000 per annum Our client, a dynamic software and development company in Norwich, is seeking a talented Laravel, PHP Developer to join their innovative team. As a key member, you will collaborate on CRM, ERP, and database systems for clients across the country. This role would be best suited for a recent graduate or for an individual who has limited commercial experience. Key Responsibilities:• Contribute to various stages of development life cycles in larger projects.• Write secure, stable code daily.• Provide IT support and maintenance to colleagues and clients. Essential Requirements:• Solid experience in Object Oriented PHP and basic understanding of Laravel.• Experience developing code for bespoke business needs.• Professional written and interpersonal skills for effective collaboration.• Relational database experience (MySQL/MariaDB/MSSQL/PostgreSQL).• UI development skills (HTML5 & CSS3, Sass/Tailwind, JavaScript/ES6/VueJS/Blade).Desired Skills:• Experience with Kanban/Agile methodologies.• API creation/consumption proficiency.• Linux administration/SSH/AWS knowledge.• Basic UI/UX Design Experience.• Automated & manual testing/issue management. Join our client on this exciting journey and contribute to cutting-edge projects in a collaborative environment and APPLY NOW
Apr 28, 2024
Full time
Job: Software Developer Location: Norwich Salary: £25,000 - £30,000 per annum Our client, a dynamic software and development company in Norwich, is seeking a talented Laravel, PHP Developer to join their innovative team. As a key member, you will collaborate on CRM, ERP, and database systems for clients across the country. This role would be best suited for a recent graduate or for an individual who has limited commercial experience. Key Responsibilities:• Contribute to various stages of development life cycles in larger projects.• Write secure, stable code daily.• Provide IT support and maintenance to colleagues and clients. Essential Requirements:• Solid experience in Object Oriented PHP and basic understanding of Laravel.• Experience developing code for bespoke business needs.• Professional written and interpersonal skills for effective collaboration.• Relational database experience (MySQL/MariaDB/MSSQL/PostgreSQL).• UI development skills (HTML5 & CSS3, Sass/Tailwind, JavaScript/ES6/VueJS/Blade).Desired Skills:• Experience with Kanban/Agile methodologies.• API creation/consumption proficiency.• Linux administration/SSH/AWS knowledge.• Basic UI/UX Design Experience.• Automated & manual testing/issue management. Join our client on this exciting journey and contribute to cutting-edge projects in a collaborative environment and APPLY NOW
Microsoft Dynamics 365 CE/ CRM Consultant Job Description I am actively representing one of the UK's leading suppliers of Dynamics 365, as they look to add to their award winning practice with a functional consultant, specialising within Dynamics 365 CE/ CRM. My client is offering brilliant opportunity for an experienced consultant to add to their project experience on fresh, greenfield D365 CE implementations across the UK, with a host of interesting, enterprise level customers. My client offers a modern and forward thinking approach to the partner implementation consultancy model, with employee and customer centricity at the heart of what they do. This flexible, home based role will require occasional travel to customer site where required - this could be UK wide, however travel will fluctuate depending on the phase of a customer project. Role & Responsibilities Project analysis, requirement gathering and design - conducting client workshop's and developing functional design documentation Hands on within the functional configuration and user acceptance testing of newly designed features and development Supporting customers in training key users and overseeing go-live to ensure a smooth transition onto their new D365 CE platform Skills & Qualifications A proven track record in Dynamics CRM/ D365 CE implementation, across multiple projects (end user project experience will be considered) Understanding across marketing, field service or portals a distinct advantage End to end functional implementation cycle expertise Methodical and collaborative approach, with the ability to work effectively within a team or independently Strong communication skills, written and verbal, with a confident approach to customer interation and stakeholder management Benefits A competitive base salary (experience dependant), fully expensed travel, and company bonus structure Attractive company benefits package including pension, private healthcare, life assurance and 25 days holiday Excellent training/ professional development openings A collaborative team environment, and a forward thinking approach to project delivery A strong pipeline of Dynamics 365 CE projects, across a range of industry sectors Interested? Apply today for more details! To discuss this exciting opportunity in more detail within the Dynamics 365 CE/ CRM market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 CE/ CRM opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 CE/ CRM team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 CE/ CRM market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 CE/ CRM market, please contact me ASAP.or via email
Apr 28, 2024
Full time
Microsoft Dynamics 365 CE/ CRM Consultant Job Description I am actively representing one of the UK's leading suppliers of Dynamics 365, as they look to add to their award winning practice with a functional consultant, specialising within Dynamics 365 CE/ CRM. My client is offering brilliant opportunity for an experienced consultant to add to their project experience on fresh, greenfield D365 CE implementations across the UK, with a host of interesting, enterprise level customers. My client offers a modern and forward thinking approach to the partner implementation consultancy model, with employee and customer centricity at the heart of what they do. This flexible, home based role will require occasional travel to customer site where required - this could be UK wide, however travel will fluctuate depending on the phase of a customer project. Role & Responsibilities Project analysis, requirement gathering and design - conducting client workshop's and developing functional design documentation Hands on within the functional configuration and user acceptance testing of newly designed features and development Supporting customers in training key users and overseeing go-live to ensure a smooth transition onto their new D365 CE platform Skills & Qualifications A proven track record in Dynamics CRM/ D365 CE implementation, across multiple projects (end user project experience will be considered) Understanding across marketing, field service or portals a distinct advantage End to end functional implementation cycle expertise Methodical and collaborative approach, with the ability to work effectively within a team or independently Strong communication skills, written and verbal, with a confident approach to customer interation and stakeholder management Benefits A competitive base salary (experience dependant), fully expensed travel, and company bonus structure Attractive company benefits package including pension, private healthcare, life assurance and 25 days holiday Excellent training/ professional development openings A collaborative team environment, and a forward thinking approach to project delivery A strong pipeline of Dynamics 365 CE projects, across a range of industry sectors Interested? Apply today for more details! To discuss this exciting opportunity in more detail within the Dynamics 365 CE/ CRM market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 CE/ CRM opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 CE/ CRM team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 CE/ CRM market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 CE/ CRM market, please contact me ASAP.or via email
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 3-4 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills:Account ManagementFantastic communication and relationship building skillsWaterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients.You'll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You'll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs+ Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity+ Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports+ Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance+ Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy+ Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients+ Experience delivering both waterfall and agile projects in an agency environment+ Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication+ Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders+ Enjoy working with and gaining an understanding of digital solutions+ Proud of providing exceptional service and quality, ensuring a happy client What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 3 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 28, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 3-4 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills:Account ManagementFantastic communication and relationship building skillsWaterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients.You'll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You'll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs+ Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity+ Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports+ Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance+ Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy+ Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients+ Experience delivering both waterfall and agile projects in an agency environment+ Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication+ Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders+ Enjoy working with and gaining an understanding of digital solutions+ Proud of providing exceptional service and quality, ensuring a happy client What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 3 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves. Omnichannel Innovation Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape. Unlocking Benefits Our meticulously crafted solutions provide a multitude of benefits: Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times. Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs. Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction. Dynamic Team and Values Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth. Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey. Department Focus Welcome to the epicentre of the digital ordering revolution-Deliverect. Within our Product Department, we stand unwavering in our dedication to consistently and efficiently deliver groundbreaking solutions to the global marketplace. Our mission is more than a goal; it's a commitment to bridging the gap between customers and the businesses they hold dear. Whether streamlining digital ordering for delivery or on-premise service, we are the architects of tools that empower businesses to flourish in our swiftly evolving digital landscape. Behind the scenes, our engineers, designers, and product managers are fueled by boundless passion and innovation, perpetually pushing the boundaries of what's possible. In our world, the word "impossible" finds no home. We're not just thinkers; we're doers on a grand scale, acting on ideas that create fresh and improved ways to serve our customers. Our products, relied upon by businesses across the globe, represent our integral role in their success-a role we take immense pride in. Our commitment goes beyond crafting products; it's about creating experiences. User-friendly, dependable, and scalable, we design and build technology that empowers without overwhelming, always keeping simplicity and user-friendliness at the forefront. Join us in the Product Department, where innovation is not just a buzzword-it's our way of life. Your Impact As Head of Product at Deliverect, a beacon in the online ordering sphere, you are entrusted with the helm of product strategy, guiding our ventures towards expansive global growth and securing a dominant market position. With a visionary approach, you will craft the roadmap, significantly influencing our product's journey from enhancing customer satisfaction to introducing groundbreaking features that reinforce our market stance. In this role, you will lead a global team of 17 across our product hubs in London, Toronto, Ghent, Amersfoort, and Dubai, showcasing your proven track record of over 5+ years in managing and leading global teams. Your leadership will be pivotal in developing and executing a strategy to hit $100 million ARR within a two-year span, focusing on feature prioritization to elevate the user experience, boost customer lifetime value, and cater to emerging market demands. Strategic Leadership: Directing the product development lifecycle to align with strategic ambitions. Data-Driven Insights: Utilizing data analysis to shape decisions, ensuring we stay ahead of market competition. Effective Communication: Facilitating interactions with internal teams and external partners through digital platforms for seamless collaboration. Visionary Presentations: Leading presentations to communicate vision and progress with passion and clarity. Cross-Functional Collaboration: Working alongside engineering, marketing, and sales to synchronize product strategies with company objectives. Innovative Problem-Solving: Addressing product challenges with a strategic approach to forge effective solutions. Market Adaptability: Keeping pace with rapidly evolving technology trends within the SaaS domain and continuously integrating market feedback into our strategies. Your Expertise Global Team Management: Demonstrated expertise in leading and nurturing a global team, with a minimum of 5+ years of experience in this area. Strategic Communication: The ability to convey complex concepts clearly to a wide audience, ensuring comprehensive understanding across the organization. Collaborative Excellence: Exceptional skill in fostering relationships across teams, crucial for nurturing a culture of collaboration. Creative Insight: Renowned for transforming challenges into opportunities, fueling growth and innovation. Strategic and Technical Savvy: Blending technical acumen with strategic insights, essential for crafting significant enterprise solutions. Deep Industry Knowledge: A profound understanding of Enterprise SaaS landscapes, including experience with cloud computing, CRM software, ERP systems, and more, enhancing our product's compatibility and efficiency. Additional Information In this strategic role, you will not only shape the future of Deliverect's product line but also play an integral role in revolutionizing the global digital ordering landscape. Your unique blend of skills, combined with a strategic vision and an innovative mindset, are key to driving our ongoing success and growth. Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters-delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at . Join Deliverect, a workplace where culture meets career advancement.
Apr 28, 2024
Full time
Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves. Omnichannel Innovation Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape. Unlocking Benefits Our meticulously crafted solutions provide a multitude of benefits: Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times. Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs. Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction. Dynamic Team and Values Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth. Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey. Department Focus Welcome to the epicentre of the digital ordering revolution-Deliverect. Within our Product Department, we stand unwavering in our dedication to consistently and efficiently deliver groundbreaking solutions to the global marketplace. Our mission is more than a goal; it's a commitment to bridging the gap between customers and the businesses they hold dear. Whether streamlining digital ordering for delivery or on-premise service, we are the architects of tools that empower businesses to flourish in our swiftly evolving digital landscape. Behind the scenes, our engineers, designers, and product managers are fueled by boundless passion and innovation, perpetually pushing the boundaries of what's possible. In our world, the word "impossible" finds no home. We're not just thinkers; we're doers on a grand scale, acting on ideas that create fresh and improved ways to serve our customers. Our products, relied upon by businesses across the globe, represent our integral role in their success-a role we take immense pride in. Our commitment goes beyond crafting products; it's about creating experiences. User-friendly, dependable, and scalable, we design and build technology that empowers without overwhelming, always keeping simplicity and user-friendliness at the forefront. Join us in the Product Department, where innovation is not just a buzzword-it's our way of life. Your Impact As Head of Product at Deliverect, a beacon in the online ordering sphere, you are entrusted with the helm of product strategy, guiding our ventures towards expansive global growth and securing a dominant market position. With a visionary approach, you will craft the roadmap, significantly influencing our product's journey from enhancing customer satisfaction to introducing groundbreaking features that reinforce our market stance. In this role, you will lead a global team of 17 across our product hubs in London, Toronto, Ghent, Amersfoort, and Dubai, showcasing your proven track record of over 5+ years in managing and leading global teams. Your leadership will be pivotal in developing and executing a strategy to hit $100 million ARR within a two-year span, focusing on feature prioritization to elevate the user experience, boost customer lifetime value, and cater to emerging market demands. Strategic Leadership: Directing the product development lifecycle to align with strategic ambitions. Data-Driven Insights: Utilizing data analysis to shape decisions, ensuring we stay ahead of market competition. Effective Communication: Facilitating interactions with internal teams and external partners through digital platforms for seamless collaboration. Visionary Presentations: Leading presentations to communicate vision and progress with passion and clarity. Cross-Functional Collaboration: Working alongside engineering, marketing, and sales to synchronize product strategies with company objectives. Innovative Problem-Solving: Addressing product challenges with a strategic approach to forge effective solutions. Market Adaptability: Keeping pace with rapidly evolving technology trends within the SaaS domain and continuously integrating market feedback into our strategies. Your Expertise Global Team Management: Demonstrated expertise in leading and nurturing a global team, with a minimum of 5+ years of experience in this area. Strategic Communication: The ability to convey complex concepts clearly to a wide audience, ensuring comprehensive understanding across the organization. Collaborative Excellence: Exceptional skill in fostering relationships across teams, crucial for nurturing a culture of collaboration. Creative Insight: Renowned for transforming challenges into opportunities, fueling growth and innovation. Strategic and Technical Savvy: Blending technical acumen with strategic insights, essential for crafting significant enterprise solutions. Deep Industry Knowledge: A profound understanding of Enterprise SaaS landscapes, including experience with cloud computing, CRM software, ERP systems, and more, enhancing our product's compatibility and efficiency. Additional Information In this strategic role, you will not only shape the future of Deliverect's product line but also play an integral role in revolutionizing the global digital ordering landscape. Your unique blend of skills, combined with a strategic vision and an innovative mindset, are key to driving our ongoing success and growth. Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters-delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at . Join Deliverect, a workplace where culture meets career advancement.
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 27, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
D365 Functional Consultant - Permanent - Remote in the UK - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. Key Responsibilities of the D365 Functional Consultant Deliver Dynamics 365 CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving issues where solution is not working as designed. Use Power platform to build power apps, power pages, flows and reports. Provide technical consultancy on new projects, enhancements and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Liaising with our Partners and Microsoft technical support on issues within the product that are impacting customer solutions. Supporting the Sales team with pre-sales scenarios technical scenarios. Provide "art of the possible" on Dynamics and Power Platform for our customers. Advise our customers on possibilities of automating their existing processes using Dynamics and Power Platform Essential Experience required of a D365 Functional consultant Proven experience delivering on premise and online Microsoft Dynamics 365 Power Platform and CE solutions Experience in compiling Functional Design Documents and conducting Fit/Gap analysis Extensive knowledge of supporting tools / applications within the Microsoft stack and their capabilities alongside Dynamics 365. Experience with .Net, JavaScript, HTML, Json, SQL is beneficial. Experience in data migration and data management in projects Configuring and delivering MS Dynamics solutions to a wide range of markets. Good knowledge of out of box configuration of Dynamic CE as well as writing and build additional functionality where required. Excellent stakeholder engagement and management needed Ability and willingness to travel as required Excellent verbal and written communication skills Benefits: 25 days annual Leave Employee assistance programmes (EAP) Growth and development of your career Pension scheme Income protection Awards / incentives / bonuses To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Apr 27, 2024
Full time
D365 Functional Consultant - Permanent - Remote in the UK - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. Key Responsibilities of the D365 Functional Consultant Deliver Dynamics 365 CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving issues where solution is not working as designed. Use Power platform to build power apps, power pages, flows and reports. Provide technical consultancy on new projects, enhancements and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Liaising with our Partners and Microsoft technical support on issues within the product that are impacting customer solutions. Supporting the Sales team with pre-sales scenarios technical scenarios. Provide "art of the possible" on Dynamics and Power Platform for our customers. Advise our customers on possibilities of automating their existing processes using Dynamics and Power Platform Essential Experience required of a D365 Functional consultant Proven experience delivering on premise and online Microsoft Dynamics 365 Power Platform and CE solutions Experience in compiling Functional Design Documents and conducting Fit/Gap analysis Extensive knowledge of supporting tools / applications within the Microsoft stack and their capabilities alongside Dynamics 365. Experience with .Net, JavaScript, HTML, Json, SQL is beneficial. Experience in data migration and data management in projects Configuring and delivering MS Dynamics solutions to a wide range of markets. Good knowledge of out of box configuration of Dynamic CE as well as writing and build additional functionality where required. Excellent stakeholder engagement and management needed Ability and willingness to travel as required Excellent verbal and written communication skills Benefits: 25 days annual Leave Employee assistance programmes (EAP) Growth and development of your career Pension scheme Income protection Awards / incentives / bonuses To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
1st Line IT Systems Engineer Full Time, Permanent £30,000 - £32,000 Devizes Are you a proactive, initiative-taking individual? Do you have exceptional attention to detail? If the answer is YES, then we want to hear from you! Our esteemed client is looking for a highly skilled IT Assistant to join their ever-expanding team at their cutting-edge offices in Devizes. This pivotal role reports directly to the IT Manager and demands an experienced individual capable of providing comprehensive support to internal users across a diverse array of devices and applications. Responsibilities: Meticulously support cloud-based ERP/CRM applications. Navigate and leverage applications like Salesforce and NetSuite to create sophisticated reports and dashboards. Undertake the installation and management of network equipment and wiring. Provide 1st line support to all business users Contribute actively to various data and system integration initiatives. Skillfully establish new user setups on a diverse range of platforms and devices. Skills & Experience: In-depth NetSuite implementation expertise (desirable) Proficiency in programming languages, particularly JavaScript and SuiteScript 1 + 2.0 (desirable) Demonstrated proficiency in internal IT support. Strong Microsoft Office Suite. Exceptional relationship-building skills. Ability to perform well under pressure and adapt to evolving requirements. Proactive initiative-taking combined with meticulous attention to detail. Outstanding verbal and written communication skills. This unique opportunity places you in a dedicated team, offering excellent training and support and the chance to become an integral part of a forward-thinking organisation. The working hours for this role are Monday to Friday, 8 am - 5 pm.
Apr 27, 2024
Full time
1st Line IT Systems Engineer Full Time, Permanent £30,000 - £32,000 Devizes Are you a proactive, initiative-taking individual? Do you have exceptional attention to detail? If the answer is YES, then we want to hear from you! Our esteemed client is looking for a highly skilled IT Assistant to join their ever-expanding team at their cutting-edge offices in Devizes. This pivotal role reports directly to the IT Manager and demands an experienced individual capable of providing comprehensive support to internal users across a diverse array of devices and applications. Responsibilities: Meticulously support cloud-based ERP/CRM applications. Navigate and leverage applications like Salesforce and NetSuite to create sophisticated reports and dashboards. Undertake the installation and management of network equipment and wiring. Provide 1st line support to all business users Contribute actively to various data and system integration initiatives. Skillfully establish new user setups on a diverse range of platforms and devices. Skills & Experience: In-depth NetSuite implementation expertise (desirable) Proficiency in programming languages, particularly JavaScript and SuiteScript 1 + 2.0 (desirable) Demonstrated proficiency in internal IT support. Strong Microsoft Office Suite. Exceptional relationship-building skills. Ability to perform well under pressure and adapt to evolving requirements. Proactive initiative-taking combined with meticulous attention to detail. Outstanding verbal and written communication skills. This unique opportunity places you in a dedicated team, offering excellent training and support and the chance to become an integral part of a forward-thinking organisation. The working hours for this role are Monday to Friday, 8 am - 5 pm.
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
Apr 27, 2024
Full time
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills:Account ManagementFantastic communication and relationship building skillsWaterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients.You'll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You'll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs+ Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity+ Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports+ Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance+ Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy+ Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients+ Experience delivering both waterfall and agile projects in an agency environment+ Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication+ Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders+ Enjoy working with and gaining an understanding of digital solutions+ Proud of providing exceptional service and quality, ensuring a happy client What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 27, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills:Account ManagementFantastic communication and relationship building skillsWaterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients.You'll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You'll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs+ Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity+ Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports+ Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance+ Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy+ Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients+ Experience delivering both waterfall and agile projects in an agency environment+ Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication+ Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders+ Enjoy working with and gaining an understanding of digital solutions+ Proud of providing exceptional service and quality, ensuring a happy client What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills:Account ManagementFantastic communication and relationship building skillsWaterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients.You'll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You'll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs+ Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity+ Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports+ Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance+ Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy+ Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients+ Experience delivering both waterfall and agile projects in an agency environment+ Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication+ Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders+ Enjoy working with and gaining an understanding of digital solutions+ Proud of providing exceptional service and quality, ensuring a happy client What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 27, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills:Account ManagementFantastic communication and relationship building skillsWaterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients.You'll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You'll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs+ Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity+ Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports+ Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance+ Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy+ Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients+ Experience delivering both waterfall and agile projects in an agency environment+ Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication+ Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders+ Enjoy working with and gaining an understanding of digital solutions+ Proud of providing exceptional service and quality, ensuring a happy client What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Breakdowns Manager £40 - £45k Andover Full Time, Permanent Role Are you an experienced Service Manager? Or Tech savvy engineer looking to make a move into the office? Attega Group is currently partnering with a leading HVAC Hire company with our client in recruiting a Breakdowns Managerto join their team. The main purpose of this role is to ensure the smooth running of a fast-paced Breakdowns department In return, our client is offering a salary of up to £45,000 P/A , depending on experience, plus 25 days holiday plus bank Private health care Death in service scheme This will be a full time, permanent role of 40 hours a week Reporting to the Operations Director your responsibilities will include: Providing comprehensive reports via my clients CRM system Ensuring all information on breakdowns is entered on the system Ensuring all information is correct and maintained Assisting Engineers with any queries Assuring customers with any questions they may have The ideal candidate: The role requires an excellent records keeper A candidate who appreciates time constraints along with excellent administration and record keeping A service manager with a background within engineering Or, A Tech savvy engineer who is comfortable with record keeping, computer literate and previous experience with CRM's For more information on our Breakdown Managers role, please contact Will O'Neill in the Attega Group offices today!
Apr 27, 2024
Full time
Breakdowns Manager £40 - £45k Andover Full Time, Permanent Role Are you an experienced Service Manager? Or Tech savvy engineer looking to make a move into the office? Attega Group is currently partnering with a leading HVAC Hire company with our client in recruiting a Breakdowns Managerto join their team. The main purpose of this role is to ensure the smooth running of a fast-paced Breakdowns department In return, our client is offering a salary of up to £45,000 P/A , depending on experience, plus 25 days holiday plus bank Private health care Death in service scheme This will be a full time, permanent role of 40 hours a week Reporting to the Operations Director your responsibilities will include: Providing comprehensive reports via my clients CRM system Ensuring all information on breakdowns is entered on the system Ensuring all information is correct and maintained Assisting Engineers with any queries Assuring customers with any questions they may have The ideal candidate: The role requires an excellent records keeper A candidate who appreciates time constraints along with excellent administration and record keeping A service manager with a background within engineering Or, A Tech savvy engineer who is comfortable with record keeping, computer literate and previous experience with CRM's For more information on our Breakdown Managers role, please contact Will O'Neill in the Attega Group offices today!
Technical Account Manager Telford Permanent £26,000-£30,000 + Bonus Enhanced Benefits Package Are you an experienced Account Manager from the Engineering industry who is seeking a new role within a forward-thinking, employee-centric and industry-leading Global organisation? Currently operating in 45 countries, servicing thousands of Customers within the FMCG industry - you will play a pivotal role in the management of Customer Accounts to deliver an exemplary Customer Experience. The Company A globally recognised Engineering organisation who despite their market dominance spanning across Europe, US & Canada, Asia and Africa, remains a family run company with shared goals across the entire Group. A socially conscious, solutions driven and open cultured approach to business partnerships internally and externally set them apart from their competitors and inspire the team to strive for greatness. UK Headquarters based in Telford, offer a professional, accessible, and comfortable workspace, where employees feel valued and supported by the Senior Leadership Team. UK revenue has doubled in size over the past 5 years, which is testament to their entrepreneurial culture. The Opportunity Working in close partnership with Marketing and external sales teams to identify, qualify and develop successful business partnerships. Make active contributions to the development and profitability of new an existing customer accounts, taking a consultative and solutions-based approach to meet customer requirements. Proactively follow up enquiries, ensuring proposals are issued within agreed time schedules. Taking a diligent approach to managing Customer data and insights on the CRM system. Paying close attention to deadlines and SLA's to ensure smooth service delivery, taking ownership of communicating updates with the customer. Monday - Friday 8:30am-5pm with Hybrid options available 25 days holiday + stats, increasing with service. Enhanced Parental leave allowances Employee retail discount scheme Well-being program Life Insurance The Candidate You will bring industry experience from within the Engineering industry, with a proven ability in developing and maintaining professional business relationships with both internal and external stakeholders. You will be consultative and solutions-driven, with a keen eye for detail and committed to listening to customer requirements. Strong IT skills are required, including intermediate level excel knowledge. Above all, you will be committed to delivering an excellent level of service at all times and passionate about collaboration with your team both UK and overseas. For further information please contact Lydia Johnson at Seymour John Ltd By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
Apr 27, 2024
Full time
Technical Account Manager Telford Permanent £26,000-£30,000 + Bonus Enhanced Benefits Package Are you an experienced Account Manager from the Engineering industry who is seeking a new role within a forward-thinking, employee-centric and industry-leading Global organisation? Currently operating in 45 countries, servicing thousands of Customers within the FMCG industry - you will play a pivotal role in the management of Customer Accounts to deliver an exemplary Customer Experience. The Company A globally recognised Engineering organisation who despite their market dominance spanning across Europe, US & Canada, Asia and Africa, remains a family run company with shared goals across the entire Group. A socially conscious, solutions driven and open cultured approach to business partnerships internally and externally set them apart from their competitors and inspire the team to strive for greatness. UK Headquarters based in Telford, offer a professional, accessible, and comfortable workspace, where employees feel valued and supported by the Senior Leadership Team. UK revenue has doubled in size over the past 5 years, which is testament to their entrepreneurial culture. The Opportunity Working in close partnership with Marketing and external sales teams to identify, qualify and develop successful business partnerships. Make active contributions to the development and profitability of new an existing customer accounts, taking a consultative and solutions-based approach to meet customer requirements. Proactively follow up enquiries, ensuring proposals are issued within agreed time schedules. Taking a diligent approach to managing Customer data and insights on the CRM system. Paying close attention to deadlines and SLA's to ensure smooth service delivery, taking ownership of communicating updates with the customer. Monday - Friday 8:30am-5pm with Hybrid options available 25 days holiday + stats, increasing with service. Enhanced Parental leave allowances Employee retail discount scheme Well-being program Life Insurance The Candidate You will bring industry experience from within the Engineering industry, with a proven ability in developing and maintaining professional business relationships with both internal and external stakeholders. You will be consultative and solutions-driven, with a keen eye for detail and committed to listening to customer requirements. Strong IT skills are required, including intermediate level excel knowledge. Above all, you will be committed to delivering an excellent level of service at all times and passionate about collaboration with your team both UK and overseas. For further information please contact Lydia Johnson at Seymour John Ltd By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
Company Description Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud. With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit Job Description Key responsibilities: Assisting customers to maximise returns on their Dynamics investment Developing long lasting and high-quality business relationships with clients by instilling trust and confidence Working directly with clients to understand their business strategy, programme requirements & processes Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy Providing solution demonstrations Developing original approaches to improve or replace existing processes and procedures Designing bespoke solutions Documenting the Programme Solution Design Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes Acting as the single point design authority between Solution Architects so that solutions can be developed Guiding Client Programme Directors & Project Managers and keeping them informed Sharing knowledge with other project team members or other Hitachi Solutions consultants Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy. Qualifications Key competencies: Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations Experience of developing customised solutions to complex business problems Demonstrable Programme level Solution Architect experience Strong working knowledge of Solution and Integration Design Relevant Microsoft certifications Excellent documentation and communication skills A logical approach to problem solving and the structured introduction of change into operational systems Ability to multitask and prioritise Good interpersonal skills Attention to detail Additional Information The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week. In responding to this application you are explicitly giving your permission under General Data Protection regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Apr 27, 2024
Full time
Company Description Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud. With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit Job Description Key responsibilities: Assisting customers to maximise returns on their Dynamics investment Developing long lasting and high-quality business relationships with clients by instilling trust and confidence Working directly with clients to understand their business strategy, programme requirements & processes Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy Providing solution demonstrations Developing original approaches to improve or replace existing processes and procedures Designing bespoke solutions Documenting the Programme Solution Design Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes Acting as the single point design authority between Solution Architects so that solutions can be developed Guiding Client Programme Directors & Project Managers and keeping them informed Sharing knowledge with other project team members or other Hitachi Solutions consultants Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy. Qualifications Key competencies: Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations Experience of developing customised solutions to complex business problems Demonstrable Programme level Solution Architect experience Strong working knowledge of Solution and Integration Design Relevant Microsoft certifications Excellent documentation and communication skills A logical approach to problem solving and the structured introduction of change into operational systems Ability to multitask and prioritise Good interpersonal skills Attention to detail Additional Information The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week. In responding to this application you are explicitly giving your permission under General Data Protection regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are growing our consulting team and looking for Senior Consultants CE to join us on our exciting journey and be part of the Hitachi Solutions family. Key Accountabilities Maintains a thorough knowledge of the organisation and adheres to all organisational standards Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role Write development specifications and interface with customers to test modifications and resolve any issues that arise Execute assigned tasks within a structured project environment and lead consultants in various project work streams Analyse customer needs and participate in the design and architecture of business process solutions Responsible for completeness and quality of functional design Translate business requirements into Customer Engagement (CRM) functional and configuration requirements Responsible for testing and documenting the Customer Engagement (CRM) configuration Key Responsibilities Implement and deploy Microsoft Dynamics CE Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement Gather and understand client functional requirements Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CE Configure the application to meet a client's requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK Identify creative workarounds to meet requirements without the development of custom code Understand the functional capabilities and limitations for out of the box functionality as well as custom code Create technical specifications Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training) Develop high level project work plans Provide technical support to existing CE clients Lead technical discussions with clients Develop data conversion and testing strategies Qualifications Key Competencies CE forms, screens, views, workflows and reports development Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight Architect / design CE system, related customizations, portals, and reports CE development or integration best practices Technical specifications documentation Data migration and integration mappings using SQL Integration Services, Scribe or Web Services SQL Reporting Services SharePoint Services Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Apr 27, 2024
Full time
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are growing our consulting team and looking for Senior Consultants CE to join us on our exciting journey and be part of the Hitachi Solutions family. Key Accountabilities Maintains a thorough knowledge of the organisation and adheres to all organisational standards Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role Write development specifications and interface with customers to test modifications and resolve any issues that arise Execute assigned tasks within a structured project environment and lead consultants in various project work streams Analyse customer needs and participate in the design and architecture of business process solutions Responsible for completeness and quality of functional design Translate business requirements into Customer Engagement (CRM) functional and configuration requirements Responsible for testing and documenting the Customer Engagement (CRM) configuration Key Responsibilities Implement and deploy Microsoft Dynamics CE Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement Gather and understand client functional requirements Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CE Configure the application to meet a client's requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK Identify creative workarounds to meet requirements without the development of custom code Understand the functional capabilities and limitations for out of the box functionality as well as custom code Create technical specifications Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training) Develop high level project work plans Provide technical support to existing CE clients Lead technical discussions with clients Develop data conversion and testing strategies Qualifications Key Competencies CE forms, screens, views, workflows and reports development Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight Architect / design CE system, related customizations, portals, and reports CE development or integration best practices Technical specifications documentation Data migration and integration mappings using SQL Integration Services, Scribe or Web Services SQL Reporting Services SharePoint Services Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Senior Software Engineer Contract - Inside IR35 London, UK (Hybrid - Remote with some On-Site) 9 months Senior Software Engineer working in for a global media company in London. You will be joining the CRM Team working on Internal Products that are integral to running the business, you will be working within a JavaScript, Node.Js, SQL and AWS tech stack. Software Engineer is crucial for driving the integration of advanced AI technologies within there Salesforce CRM, aiming to revolutionise our customer interaction and data management strategies. As well as working within the AI capabilities you will be helping the team upgrade legacy systems and develop newer more roboost code. The team normally go into the office on a Thursday and looking for the colloboartion with this Senior Software Engineer. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Apr 27, 2024
Full time
Senior Software Engineer Contract - Inside IR35 London, UK (Hybrid - Remote with some On-Site) 9 months Senior Software Engineer working in for a global media company in London. You will be joining the CRM Team working on Internal Products that are integral to running the business, you will be working within a JavaScript, Node.Js, SQL and AWS tech stack. Software Engineer is crucial for driving the integration of advanced AI technologies within there Salesforce CRM, aiming to revolutionise our customer interaction and data management strategies. As well as working within the AI capabilities you will be helping the team upgrade legacy systems and develop newer more roboost code. The team normally go into the office on a Thursday and looking for the colloboartion with this Senior Software Engineer. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within a Senior C# ASP .Net Developer role, we'd love to hear from you! Role info: Senior C# ASP .Net DeveloperWitney, Oxfordshire Based / Hybrid Working 2-3 days from home£55,000 - £68,000 Depending on ExperiencePlus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Dev background - solid experience with ASP.NET MVC / C development vs software dev experienceDigital agency experiencePlatform experience at the right level (e.g. Kentico, Sitecore, Umbraco, Optimizely) About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The .Net Web App Developer Opportunity: As Senior C# ASP .Net Developer, you will form a strong partnership with a Project Manager. In this role, you will split your time between technical leadership and oversight, technical pre-sales support and small development tasks. We continuously find new and innovative ways to tackle problems using a variety of technologies including Microsoft Azure, DevOps, .NET Core, headless CMS and React, come join us on our journey. Key Responsibilities: + Partner with a Project Manager to lead and mentor a team of developers within a Project Team+ Interpret project requirements and providing technically robust solutions in-line with our project delivery approach+ Function as a cross-project consultant, providing advice and making autonomous decisions regarding technical approach+ Be an active participant in client workshops, specification writing, detailed effort estimation and collaboration with key teams to define the solution architecture+ Input into the assessment and application of new and existing technology used to ensure we continue to optimise use of the right tools+ Technical pre-sales and consultancy About you: Essential: + Previous experience in a Solution / Technical Architect or Senior Developer role for at least four years+ Extensive commercial experience of developing mobile first ASP.Net CMS and ecommerce websites+ Experience of integrating back-end APIs with JavaScript-based application frameworks, e.g. Next.js,+ Demonstrable experience of technically scoping, architecting, and leading projects+ Previously defined and written detailed functional and technical specifications for medium and large-scale solutions (£200k+)+ Familiarity with the Kentico DXP platform, Kontent.ai, and/or alternative enterprise CMS and headless platforms+ Experience providing detailed task breakdowns and accurate estimation for the technical areas of website delivery+ Organised, self-motivated and ambitious with great leadership skills+ Excellent communication, consulting and client-facing skills+ Demonstrable experience of using version control systems Desirable: + Experience scoping and integrating with 3rd party platforms using RESTful API patterns, e.g. ERP, CRM, PIMs, fulfilment etc+ Experience with .NET coding patterns and practises+ Experience with, hosting environment aspects such as IIS, Azure App Services, security, caching, and CDN's+ Experience with building automated continuous integration and deployment pipelines with Azure DevOps+ Commercial experience of developing mobile first React-based CMS and/or ecommerce websites ideally using a framework such as Next.js What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Solutions Engineer, Enterprise Architect, Solutions Consultant, Technical Architect, Enterprise Solutions Architect, Data Architect, Application Architect, eCom Platform Solutions, CMS Architect, Digital Consulting, ASP.Net Senior Developer, Web Applications Developer, Kentico, Sitecore, Umbraco, Optimizely. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Noti
Apr 27, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within a Senior C# ASP .Net Developer role, we'd love to hear from you! Role info: Senior C# ASP .Net DeveloperWitney, Oxfordshire Based / Hybrid Working 2-3 days from home£55,000 - £68,000 Depending on ExperiencePlus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Dev background - solid experience with ASP.NET MVC / C development vs software dev experienceDigital agency experiencePlatform experience at the right level (e.g. Kentico, Sitecore, Umbraco, Optimizely) About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The .Net Web App Developer Opportunity: As Senior C# ASP .Net Developer, you will form a strong partnership with a Project Manager. In this role, you will split your time between technical leadership and oversight, technical pre-sales support and small development tasks. We continuously find new and innovative ways to tackle problems using a variety of technologies including Microsoft Azure, DevOps, .NET Core, headless CMS and React, come join us on our journey. Key Responsibilities: + Partner with a Project Manager to lead and mentor a team of developers within a Project Team+ Interpret project requirements and providing technically robust solutions in-line with our project delivery approach+ Function as a cross-project consultant, providing advice and making autonomous decisions regarding technical approach+ Be an active participant in client workshops, specification writing, detailed effort estimation and collaboration with key teams to define the solution architecture+ Input into the assessment and application of new and existing technology used to ensure we continue to optimise use of the right tools+ Technical pre-sales and consultancy About you: Essential: + Previous experience in a Solution / Technical Architect or Senior Developer role for at least four years+ Extensive commercial experience of developing mobile first ASP.Net CMS and ecommerce websites+ Experience of integrating back-end APIs with JavaScript-based application frameworks, e.g. Next.js,+ Demonstrable experience of technically scoping, architecting, and leading projects+ Previously defined and written detailed functional and technical specifications for medium and large-scale solutions (£200k+)+ Familiarity with the Kentico DXP platform, Kontent.ai, and/or alternative enterprise CMS and headless platforms+ Experience providing detailed task breakdowns and accurate estimation for the technical areas of website delivery+ Organised, self-motivated and ambitious with great leadership skills+ Excellent communication, consulting and client-facing skills+ Demonstrable experience of using version control systems Desirable: + Experience scoping and integrating with 3rd party platforms using RESTful API patterns, e.g. ERP, CRM, PIMs, fulfilment etc+ Experience with .NET coding patterns and practises+ Experience with, hosting environment aspects such as IIS, Azure App Services, security, caching, and CDN's+ Experience with building automated continuous integration and deployment pipelines with Azure DevOps+ Commercial experience of developing mobile first React-based CMS and/or ecommerce websites ideally using a framework such as Next.js What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Solutions Engineer, Enterprise Architect, Solutions Consultant, Technical Architect, Enterprise Solutions Architect, Data Architect, Application Architect, eCom Platform Solutions, CMS Architect, Digital Consulting, ASP.Net Senior Developer, Web Applications Developer, Kentico, Sitecore, Umbraco, Optimizely. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Noti
This leading manufacturing business with easy access from the A11 are seeking to recruit an experienced Head of IT on a permanent basis.Following a period of continued growth and success this is an exciting newly created post, working as part of the senior management team and closely with the board on all things IT & technology! Duties for this role include: Be responsible for and develop all aspects of the groups IT infrastructure - servers, networks, hardware, software etc Management of a busy support function Develop a new IT strategy and be fully responsible for IT budget and expenditure All aspects of application management (mix of mainstream and bespoke apps) Management of telecommunications, mobiles, laptops, hardware etc, and sourcing and supply of hardware and software Working with and negotiating 3rd party suppliers and vendors Deal with all aspects of security and compliance - both internally and externally Management, leadership and development of the IT team (4+) We are looking for an experienced and confident IT professional who is looking for a new challenge. We are keen to hear from applications with the following skills/experience: At least 5 years IT experience - across all areas of a busy IT function Relevant IT and/or projects qualifications (ITIL/Prince2 etc) Still hands on - particularly in support management and infrastructure issues A hands on approach to support and training Strong technical experience ideally across a number of operating systems, platforms and ERP/CRM Very good organisational and communications skills This business is growing quickly and offering an excellent opportunity to grow with a business who have increasingly complex IT needs in a fast moving and exciting industry. They are offering an excellent salary with broad range of benefits.
Apr 27, 2024
Full time
This leading manufacturing business with easy access from the A11 are seeking to recruit an experienced Head of IT on a permanent basis.Following a period of continued growth and success this is an exciting newly created post, working as part of the senior management team and closely with the board on all things IT & technology! Duties for this role include: Be responsible for and develop all aspects of the groups IT infrastructure - servers, networks, hardware, software etc Management of a busy support function Develop a new IT strategy and be fully responsible for IT budget and expenditure All aspects of application management (mix of mainstream and bespoke apps) Management of telecommunications, mobiles, laptops, hardware etc, and sourcing and supply of hardware and software Working with and negotiating 3rd party suppliers and vendors Deal with all aspects of security and compliance - both internally and externally Management, leadership and development of the IT team (4+) We are looking for an experienced and confident IT professional who is looking for a new challenge. We are keen to hear from applications with the following skills/experience: At least 5 years IT experience - across all areas of a busy IT function Relevant IT and/or projects qualifications (ITIL/Prince2 etc) Still hands on - particularly in support management and infrastructure issues A hands on approach to support and training Strong technical experience ideally across a number of operating systems, platforms and ERP/CRM Very good organisational and communications skills This business is growing quickly and offering an excellent opportunity to grow with a business who have increasingly complex IT needs in a fast moving and exciting industry. They are offering an excellent salary with broad range of benefits.
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
Apr 27, 2024
Full time
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
Mid-Level Ruby Software Developer (Full-Time, London, Flexible Working Options) Mid-weight Ruby developer opportunity at a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. Over the past 20 years we have created a system that has resulted in unparalleled engagement on environmental issues This global and exciting company uses data on climate, water and forest sustainability disclosed to drive awareness and action to improve the way society impacts the environment. Role The Ruby on Rails Software Engineer has a critical role to develop web-facing and enabled applications which are performant, secure and deliver an optimum experience for this companies internal and external users. The Web product team is responsible for the development and operational support of their web applications, micro-services and APIs. The function works closely with Disclosure and stakeholder teams to ensure this product delivers to them. Responsibilities of Mid Level Ruby on Rails Engineer: • To build and maintain system components and integrate them with the other systems to meet the business requirements.• Work with colleagues to understand their requirements and ideas and develop the applications into an effective user experience.• Support both development and operations requirements of CDP's web and integration platforms.• Providing significant input into weekly sprint planning.• Aware of and addressing known security vulnerabilities, applying security by design.• Shape and complete documentation.• Provide advanced, technical component support.• Contribute to Test Planning and execution.• Resolve issues prior to and following testing. Mid-Level Ruby Developer Requirements: Essential criteria:• Software engineering skills, using Ruby on Rails (5 or higher) with a minimum of 2-3 years experience in building complex browser-based web apps.• Backend database expertise specific to Ruby on Rails applicationsfocused on query performance, and background processing with Sidekiq, and DelayedJob.• Front-end web development using HTML, CSS, JavaScript ES6, Single-page application design and at least basic knowledge about modern JS frameworks like React JS.• TDD/BDD using RSpec, Capybara.• Strong GitFlow experience• Understanding Docker, container orchestration systems and continuous integration• Defined multiple technology strategies and then taking these into delivery and operations• A team player who can operate in small or large groups• Successful track record in delivery of large programs and small hands-on software development,• Confident written and oral communication skills, in English.Desirable Criteria (optional):• Experienced in Agile or DevOps methodologies• Expertise in React JS or/and other JavaScript framework• Expertise in MS Transact-SQL• Skills in Azure DevOps, Azure portal including API management, Blob storage• Experience in CRM systems and processes Offer: Up to £60,000 30 days holiday plus bank holidays Generous non-contributory pension provision Employee assistance programme Life Assurance Training and Development Flexible working opportunities Many more benefits
Apr 27, 2024
Full time
Mid-Level Ruby Software Developer (Full-Time, London, Flexible Working Options) Mid-weight Ruby developer opportunity at a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. Over the past 20 years we have created a system that has resulted in unparalleled engagement on environmental issues This global and exciting company uses data on climate, water and forest sustainability disclosed to drive awareness and action to improve the way society impacts the environment. Role The Ruby on Rails Software Engineer has a critical role to develop web-facing and enabled applications which are performant, secure and deliver an optimum experience for this companies internal and external users. The Web product team is responsible for the development and operational support of their web applications, micro-services and APIs. The function works closely with Disclosure and stakeholder teams to ensure this product delivers to them. Responsibilities of Mid Level Ruby on Rails Engineer: • To build and maintain system components and integrate them with the other systems to meet the business requirements.• Work with colleagues to understand their requirements and ideas and develop the applications into an effective user experience.• Support both development and operations requirements of CDP's web and integration platforms.• Providing significant input into weekly sprint planning.• Aware of and addressing known security vulnerabilities, applying security by design.• Shape and complete documentation.• Provide advanced, technical component support.• Contribute to Test Planning and execution.• Resolve issues prior to and following testing. Mid-Level Ruby Developer Requirements: Essential criteria:• Software engineering skills, using Ruby on Rails (5 or higher) with a minimum of 2-3 years experience in building complex browser-based web apps.• Backend database expertise specific to Ruby on Rails applicationsfocused on query performance, and background processing with Sidekiq, and DelayedJob.• Front-end web development using HTML, CSS, JavaScript ES6, Single-page application design and at least basic knowledge about modern JS frameworks like React JS.• TDD/BDD using RSpec, Capybara.• Strong GitFlow experience• Understanding Docker, container orchestration systems and continuous integration• Defined multiple technology strategies and then taking these into delivery and operations• A team player who can operate in small or large groups• Successful track record in delivery of large programs and small hands-on software development,• Confident written and oral communication skills, in English.Desirable Criteria (optional):• Experienced in Agile or DevOps methodologies• Expertise in React JS or/and other JavaScript framework• Expertise in MS Transact-SQL• Skills in Azure DevOps, Azure portal including API management, Blob storage• Experience in CRM systems and processes Offer: Up to £60,000 30 days holiday plus bank holidays Generous non-contributory pension provision Employee assistance programme Life Assurance Training and Development Flexible working opportunities Many more benefits
Hybrid Working - London - 1/2 days a month on site. High Street Banking Lorien's leading banking client is looking for a Dynamics Enterprise Architect to join the expanding team on a new project. This is an exciting opportunity to be a part of an expanding team working on an existing project on an initial 6-month contract. The role is looking for someone with in-depth technical knowledge on Dynamics 365 CRM and Power Platform. This role is based in London. This role will be Inside IR35. Working in a Hybrid Model of 1-2 days a month on site. Key Skills Proven Track Record as an Enterprise Architect within Financial Services. Expert in Dynamics 365 CRM and Power Platform. Demonstrated Track Record in structure and scalable architecture design for enterprise level. Excellent documentation skills, manage and draw high-level architecture diagrams; ensure clear communication and effective. Self-starter individual who can lead workshops with multiple teams. Strong interpersonal skills to influence senior technical and business leaders. Team-oriented mindset, a can-do attribute and strong commitment to their work Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Apr 27, 2024
Full time
Hybrid Working - London - 1/2 days a month on site. High Street Banking Lorien's leading banking client is looking for a Dynamics Enterprise Architect to join the expanding team on a new project. This is an exciting opportunity to be a part of an expanding team working on an existing project on an initial 6-month contract. The role is looking for someone with in-depth technical knowledge on Dynamics 365 CRM and Power Platform. This role is based in London. This role will be Inside IR35. Working in a Hybrid Model of 1-2 days a month on site. Key Skills Proven Track Record as an Enterprise Architect within Financial Services. Expert in Dynamics 365 CRM and Power Platform. Demonstrated Track Record in structure and scalable architecture design for enterprise level. Excellent documentation skills, manage and draw high-level architecture diagrams; ensure clear communication and effective. Self-starter individual who can lead workshops with multiple teams. Strong interpersonal skills to influence senior technical and business leaders. Team-oriented mindset, a can-do attribute and strong commitment to their work Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
IT Operations Coordinator South Nottingham Up to 30,000 DOE Are you passionate about technology and eager to make an impact? We're searching for a dynamic Business Systems Administrator to join our clients team and take their IT operations to the next level. This is a hybrid opportunity, working 3 days in the office and 2 days from home. Description of the role: Manage in-house IT systems, including software updates and server/cloud migration. Coordinate with external IT support teams to ensure seamless operations. Handle key business reports and administration tasks, focusing on compliance and GDPR. Assist in budget planning and monitoring, ensuring efficient resource allocation. Oversee IT purchasing, including hardware and contracts. Maintain mobile phone contracts and upgrades, keeping the team connected. Administer machine and consumables price lists, ensuring accuracy and efficiency. Conduct data extraction and analysis to support business decision-making. About you: Understanding of business IT systems, including ERP and CRM. Tech-savvy with a passion for staying updated on evolving technology. Proficient in Microsoft Office software; SAP experience is advantageous. Strong administration skills with a knack for clear communication. Problem-solving ability with a positive and patient demeanour. Initiative-driven, logical, and inquisitive mindset. Confident communicator with a collaborative spirit. Ready to take on this exciting challenge? Join our client to shape the future of their IT infrastructure and unlock new opportunities for growth. Apply now and become a valued member of their team!
Apr 26, 2024
Full time
IT Operations Coordinator South Nottingham Up to 30,000 DOE Are you passionate about technology and eager to make an impact? We're searching for a dynamic Business Systems Administrator to join our clients team and take their IT operations to the next level. This is a hybrid opportunity, working 3 days in the office and 2 days from home. Description of the role: Manage in-house IT systems, including software updates and server/cloud migration. Coordinate with external IT support teams to ensure seamless operations. Handle key business reports and administration tasks, focusing on compliance and GDPR. Assist in budget planning and monitoring, ensuring efficient resource allocation. Oversee IT purchasing, including hardware and contracts. Maintain mobile phone contracts and upgrades, keeping the team connected. Administer machine and consumables price lists, ensuring accuracy and efficiency. Conduct data extraction and analysis to support business decision-making. About you: Understanding of business IT systems, including ERP and CRM. Tech-savvy with a passion for staying updated on evolving technology. Proficient in Microsoft Office software; SAP experience is advantageous. Strong administration skills with a knack for clear communication. Problem-solving ability with a positive and patient demeanour. Initiative-driven, logical, and inquisitive mindset. Confident communicator with a collaborative spirit. Ready to take on this exciting challenge? Join our client to shape the future of their IT infrastructure and unlock new opportunities for growth. Apply now and become a valued member of their team!
IT Training Manger Salary: 42,000 - 57,000 + Company benefits (Depending on experience) Location: Bristol - Hybrid Job type: Permanent The role: The aim of the role IT Training Manager is to develop the approach to IT Training and support the delivery of training on the main IT systems to all employees and new starters within the business. Key responsibilities include; developing an IT training strategy that identifies a training programme of business technologies, as well as delivering ongoing updates. The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications. The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; experience looking for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes. Training is provided on a mix of bespoke business systems (developed in-house) alongside familiar off-the-shelf packages, such as Microsoft Office. Training combines functional instruction with guidance on processes and policies Staff networks are created and supported for peer support to share knowledge and experience of staff across the organisation Champions networks are formed and managed. Membership is encouraged to help as a way of spreading key IT messages and gathering feedback from our user base. IT induction is supported and contributed to, ongoing training needs are fulfilled, and new starter assistance is provided as required All IT training requests, bookings and training records are managed. Appropriate records of learner development and resource allocation are maintained. A range of supportive materials are produced and maintained including quick reference guides, video demos, and e-Learning modules for all of our applications. Demonstrations, application training / training resources (presentations, guides, handouts, videos etc) and skills transfer sessions regarding new and existing systems are prepared and delivered as required. Proactive support / floor walks / lunch & learn sessions / publication of top tips. Learners are supported and coached using learning technologies to deliver skills. Training / skills are transferred to other IT staff / service providers in relevant aspects of new applications (cascade training). Training is made as accessible as possible using a combination of face to face one-to- one and classroom delivery as well as Webinar lead sessions and e-learning. Users are supported with IT related questions; fields not only ad hoc queries, but also works with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls. Deals with application support calls referred via the service desk where hands on application support is required Works with the HR team to identify competency standards and address IT training needs to support the objectives of the IT strategy and ensure the organisation maximises the potential of its IT services and applications. Works with individuals and teams to maximise their use of IT systems and equipment. Training needs analyses are developed and managed Training programmes appropriate to the skills needed are designed, prepared and delivered. The learning environment and resources support learner needs. Course materials and other documents such as handouts, manuals, exercises, and e-learning materials are designed. Any external e-learning materials are sourced and managed. The effectiveness of training programmes and learning outcomes are evaluated. The learning environment and resources are prepared, including setting up IT equipment where appropriate. Technical Skills Proficient in the use of Microsoft Office products - i.e. Outlook, Word, Excel, PowerPoint. Has a deep understanding of Microsoft Office 365 and Microsoft Teams. training in Microsoft packages training in a CRM system ideally using Microsoft Dynamics Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage. Minimum of 3 year's demonstrable experience in IT training and support. Desirable qualifications: Formal training qualifications (in particular CIPD, TAP and MOS) or who can demonstrate equivalent experience. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 26, 2024
Full time
IT Training Manger Salary: 42,000 - 57,000 + Company benefits (Depending on experience) Location: Bristol - Hybrid Job type: Permanent The role: The aim of the role IT Training Manager is to develop the approach to IT Training and support the delivery of training on the main IT systems to all employees and new starters within the business. Key responsibilities include; developing an IT training strategy that identifies a training programme of business technologies, as well as delivering ongoing updates. The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications. The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; experience looking for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes. Training is provided on a mix of bespoke business systems (developed in-house) alongside familiar off-the-shelf packages, such as Microsoft Office. Training combines functional instruction with guidance on processes and policies Staff networks are created and supported for peer support to share knowledge and experience of staff across the organisation Champions networks are formed and managed. Membership is encouraged to help as a way of spreading key IT messages and gathering feedback from our user base. IT induction is supported and contributed to, ongoing training needs are fulfilled, and new starter assistance is provided as required All IT training requests, bookings and training records are managed. Appropriate records of learner development and resource allocation are maintained. A range of supportive materials are produced and maintained including quick reference guides, video demos, and e-Learning modules for all of our applications. Demonstrations, application training / training resources (presentations, guides, handouts, videos etc) and skills transfer sessions regarding new and existing systems are prepared and delivered as required. Proactive support / floor walks / lunch & learn sessions / publication of top tips. Learners are supported and coached using learning technologies to deliver skills. Training / skills are transferred to other IT staff / service providers in relevant aspects of new applications (cascade training). Training is made as accessible as possible using a combination of face to face one-to- one and classroom delivery as well as Webinar lead sessions and e-learning. Users are supported with IT related questions; fields not only ad hoc queries, but also works with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls. Deals with application support calls referred via the service desk where hands on application support is required Works with the HR team to identify competency standards and address IT training needs to support the objectives of the IT strategy and ensure the organisation maximises the potential of its IT services and applications. Works with individuals and teams to maximise their use of IT systems and equipment. Training needs analyses are developed and managed Training programmes appropriate to the skills needed are designed, prepared and delivered. The learning environment and resources support learner needs. Course materials and other documents such as handouts, manuals, exercises, and e-learning materials are designed. Any external e-learning materials are sourced and managed. The effectiveness of training programmes and learning outcomes are evaluated. The learning environment and resources are prepared, including setting up IT equipment where appropriate. Technical Skills Proficient in the use of Microsoft Office products - i.e. Outlook, Word, Excel, PowerPoint. Has a deep understanding of Microsoft Office 365 and Microsoft Teams. training in Microsoft packages training in a CRM system ideally using Microsoft Dynamics Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage. Minimum of 3 year's demonstrable experience in IT training and support. Desirable qualifications: Formal training qualifications (in particular CIPD, TAP and MOS) or who can demonstrate equivalent experience. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
We are recruiting for a Solutions Architect with a software development background. They will have experience within a consultancy or similar experience as a contractor working on leading edge technologies to drive business improvement and successful growth within technical change and transformation. Key responsibilities: Collaborate and contribute insights to help organizations enhance their agility in response to dynamic market changes. Contribute to impactful projects, launching award-winning Internet of Things platforms, and developing systems for tracking clinical trials. Utilize your passion for leading-edge technologies to drive real-world impact. Design and deliver cutting-edge business solutions from CXO level to delivery, leveraging hands-on experience. Serve as a technical leader, supporting and leading FTSE 100 clients in production software development. Access the latest training and certifications, including AWS, Azure, and GCP, along with extensive courses and mentoring programs available to the business. Enjoy flexible working arrangements to maintain work-life balance. Skills and Qualifications: Proven track record in providing technical leadership across application, business, and integration architectures. Comfortable across all architecture domains with specialisation in at least one of the following: Architecture domain Business domain (e.g., CRM, eCommerce) Across Sectors Technologies/vendors Experience in conducting solution options assessment, including product selection and analysis of patterns and sourcing approaches. Ability to deliver strategic thinking to stakeholders through Architecture Roadmaps, mentoring, and technical thought leadership. Proficiency in architecture modelling tools and frameworks such as UML, ArchiMate, etc. Understanding of the commercial, people, and organisational aspects of architectural work. Deep knowledge of technologies worked with, with exposure to emerging technologies and architectural trends including: Microservices vs Packaged Solutions Cloud vs On-premises Digital transformation enablement Cloud architectures, with experience in AWS, Google Cloud Platform, or Azure Familiarity with a broad span of vendors: IBM, Oracle, Salesforce, SAP, etc. Understanding the architect's role in agile delivery Internet of Things concepts If you're driven by collaboration, passionate about leading-edge technologies, and want to make a real-world impact through innovative solutions, we encourage you to apply. 15% discretionary bonus
Apr 26, 2024
Full time
We are recruiting for a Solutions Architect with a software development background. They will have experience within a consultancy or similar experience as a contractor working on leading edge technologies to drive business improvement and successful growth within technical change and transformation. Key responsibilities: Collaborate and contribute insights to help organizations enhance their agility in response to dynamic market changes. Contribute to impactful projects, launching award-winning Internet of Things platforms, and developing systems for tracking clinical trials. Utilize your passion for leading-edge technologies to drive real-world impact. Design and deliver cutting-edge business solutions from CXO level to delivery, leveraging hands-on experience. Serve as a technical leader, supporting and leading FTSE 100 clients in production software development. Access the latest training and certifications, including AWS, Azure, and GCP, along with extensive courses and mentoring programs available to the business. Enjoy flexible working arrangements to maintain work-life balance. Skills and Qualifications: Proven track record in providing technical leadership across application, business, and integration architectures. Comfortable across all architecture domains with specialisation in at least one of the following: Architecture domain Business domain (e.g., CRM, eCommerce) Across Sectors Technologies/vendors Experience in conducting solution options assessment, including product selection and analysis of patterns and sourcing approaches. Ability to deliver strategic thinking to stakeholders through Architecture Roadmaps, mentoring, and technical thought leadership. Proficiency in architecture modelling tools and frameworks such as UML, ArchiMate, etc. Understanding of the commercial, people, and organisational aspects of architectural work. Deep knowledge of technologies worked with, with exposure to emerging technologies and architectural trends including: Microservices vs Packaged Solutions Cloud vs On-premises Digital transformation enablement Cloud architectures, with experience in AWS, Google Cloud Platform, or Azure Familiarity with a broad span of vendors: IBM, Oracle, Salesforce, SAP, etc. Understanding the architect's role in agile delivery Internet of Things concepts If you're driven by collaboration, passionate about leading-edge technologies, and want to make a real-world impact through innovative solutions, we encourage you to apply. 15% discretionary bonus
MS Dynamics 365 CE Technical Architect - London (Hybrid) - £80,000 - £85,000 My client is a prestigious Microsoft Gold Partner who are looking for an MS Dynamics 365 CE Technical Architect to join their team in London (hybrid). They specialise in the public sector and have a fast growing team of 37 people with the aim of expanding to 50 by the end of 2024!As a Dynamics 365 CE Technical Architect, you will play a pivotal role in designing and implementing robust solutions within the Dynamics 365 Customer Engagement (CE) ecosystem along with Azure Cloud technologies. Your expertise will guide project teams through all phases of implementation, ensuring successful delivery that aligns with client requirements and business needs. You should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, availability, storage, and change management. Responsibilities: Technical Leadership: Provide strong technical leadership and guidance to development teams. Ensure adherence to architectural standards and best practices. Collaborate with cross-functional teams to drive successful outcomes. Solution Design and Implementation: Train, guide, and coach consultants and senior consultants. Support sales cycles, delivery, and quality assurance. Serve as an internal expert on Dynamics 365 CE. Subject Matter Expertise: Lead discovery, definition, build, test, and deployment phases. Effectively manage associated issues and risks. Deliver on-time and on-budget solutions that meet client needs. Collaboration: Partner with sales teams and clients to understand requirements. Design customized solutions using Dynamics 365 and Power Platform. Assist in crafting compelling proposals. Qualifications: Extensive Experience: Proven track record in Dynamics 365 CE/CRM implementations, preferably in the Regulatory, Memberships or Public sector. Minimum 9+ years of technical experience with at least 3+ years as Technical Lead/Architect Technical Acumen: Strong functional and technical knowledge of Microsoft Power Platform, Dynamics 365 apps, related Microsoft cloud solutions, and other third-party technologies. Strong experience in Power Pages is an added bonus Certifications: PL 600 and Azure Communication Skills: Ability to present highly technical content effectively. Problem-Solving: Creative troubleshooting skills for complex technical challenges. Additional Information: Location: Hybrid with minimum 2 days in London Benefits: Comprehensive benefits package Unfortunately, my client cannot accept visa sponsorship.For more details on the role and benefits, APPLY or email me your CV to
Apr 26, 2024
Full time
MS Dynamics 365 CE Technical Architect - London (Hybrid) - £80,000 - £85,000 My client is a prestigious Microsoft Gold Partner who are looking for an MS Dynamics 365 CE Technical Architect to join their team in London (hybrid). They specialise in the public sector and have a fast growing team of 37 people with the aim of expanding to 50 by the end of 2024!As a Dynamics 365 CE Technical Architect, you will play a pivotal role in designing and implementing robust solutions within the Dynamics 365 Customer Engagement (CE) ecosystem along with Azure Cloud technologies. Your expertise will guide project teams through all phases of implementation, ensuring successful delivery that aligns with client requirements and business needs. You should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, availability, storage, and change management. Responsibilities: Technical Leadership: Provide strong technical leadership and guidance to development teams. Ensure adherence to architectural standards and best practices. Collaborate with cross-functional teams to drive successful outcomes. Solution Design and Implementation: Train, guide, and coach consultants and senior consultants. Support sales cycles, delivery, and quality assurance. Serve as an internal expert on Dynamics 365 CE. Subject Matter Expertise: Lead discovery, definition, build, test, and deployment phases. Effectively manage associated issues and risks. Deliver on-time and on-budget solutions that meet client needs. Collaboration: Partner with sales teams and clients to understand requirements. Design customized solutions using Dynamics 365 and Power Platform. Assist in crafting compelling proposals. Qualifications: Extensive Experience: Proven track record in Dynamics 365 CE/CRM implementations, preferably in the Regulatory, Memberships or Public sector. Minimum 9+ years of technical experience with at least 3+ years as Technical Lead/Architect Technical Acumen: Strong functional and technical knowledge of Microsoft Power Platform, Dynamics 365 apps, related Microsoft cloud solutions, and other third-party technologies. Strong experience in Power Pages is an added bonus Certifications: PL 600 and Azure Communication Skills: Ability to present highly technical content effectively. Problem-Solving: Creative troubleshooting skills for complex technical challenges. Additional Information: Location: Hybrid with minimum 2 days in London Benefits: Comprehensive benefits package Unfortunately, my client cannot accept visa sponsorship.For more details on the role and benefits, APPLY or email me your CV to
The Purpose As a result of our remarkable growth and advancements in our internal software, we're recruiting for a Systems Training Specialist to play a pivotal role in strengthening our Learning & Development agenda. The specialist will facilitate training sessions to assist project and program teams during the transition and integration of colleagues from acquired businesses into WorkNest. You will design, develop, and deliver training programs focused on internal IT software packages, across a range of platforms such as our CRM - Salesforce, our Case Management software, our HRIS and various AI tools. Your role will be key to enhancing and ensuring colleagues' software proficiency, facilitating technology adoption, as well as designing and delivering training to external clients ahead of their transition to our in-house platforms. The role In this brand-new role, you will be responsible for providing captivating and thorough training sessions on internal IT software applications, integrated apps, and AI tools. Your role will involve designing and facilitating interactive workshops and training modules with the specific goal of enhancing colleagues' grasp and proficient utilisation of internal platforms, IT tools, and innovative work methods. It's crucial that all training materials are engaging, inclusive, and consistently refreshed to align with the latest software advancements and industry best practices.You'll collaborate with departmental managers and project leaders to cultivate strong relationships with internal stakeholders, ensuring their training requirements are addressed efficiently to promote a workplace culture centred on continual professional development. Keeping abreast of the latest developments, updates, releases, and best practices in internal IT software is essential, as is staying informed about the latest trends in IT software training and technological advancements. About you To succeed in this role, you will need to be proficient in a wide range of IT systems. Your exceptional communication skills will empower you to efficiently convey information to a variety of audiences, accommodating their preferred learning styles while meeting the needs of both individuals and groups during training sessions. Previous experience of supporting and training colleagues who may be hesitant to change would be advantageous. Strong people management and leadership abilities are crucial for a successful beginning, coupled with your talent to inspire and motivate others. Where you'll be working: This is a hybrid role (a minimum of two days per week in the Chester office, with the rest of the week remote). The Package This role attracts a salary of £43,000 - £50,000 per annum (depending on experience) and an attractive company benefits package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR, Health and Safety, CQC Compliance support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution.Our Vision is to be an organisation of excellence, that employers turn to for nurture and protection.The closing date for receipt of applications is 4th May 2024 Location : Hybrid working with an office base in Chester Contract : Permanent, Full time Hours 37.5 Salary : £43,000-£50,000 per annum (depending on experience) Benefits : CompetitiveREF-
Apr 26, 2024
Full time
The Purpose As a result of our remarkable growth and advancements in our internal software, we're recruiting for a Systems Training Specialist to play a pivotal role in strengthening our Learning & Development agenda. The specialist will facilitate training sessions to assist project and program teams during the transition and integration of colleagues from acquired businesses into WorkNest. You will design, develop, and deliver training programs focused on internal IT software packages, across a range of platforms such as our CRM - Salesforce, our Case Management software, our HRIS and various AI tools. Your role will be key to enhancing and ensuring colleagues' software proficiency, facilitating technology adoption, as well as designing and delivering training to external clients ahead of their transition to our in-house platforms. The role In this brand-new role, you will be responsible for providing captivating and thorough training sessions on internal IT software applications, integrated apps, and AI tools. Your role will involve designing and facilitating interactive workshops and training modules with the specific goal of enhancing colleagues' grasp and proficient utilisation of internal platforms, IT tools, and innovative work methods. It's crucial that all training materials are engaging, inclusive, and consistently refreshed to align with the latest software advancements and industry best practices.You'll collaborate with departmental managers and project leaders to cultivate strong relationships with internal stakeholders, ensuring their training requirements are addressed efficiently to promote a workplace culture centred on continual professional development. Keeping abreast of the latest developments, updates, releases, and best practices in internal IT software is essential, as is staying informed about the latest trends in IT software training and technological advancements. About you To succeed in this role, you will need to be proficient in a wide range of IT systems. Your exceptional communication skills will empower you to efficiently convey information to a variety of audiences, accommodating their preferred learning styles while meeting the needs of both individuals and groups during training sessions. Previous experience of supporting and training colleagues who may be hesitant to change would be advantageous. Strong people management and leadership abilities are crucial for a successful beginning, coupled with your talent to inspire and motivate others. Where you'll be working: This is a hybrid role (a minimum of two days per week in the Chester office, with the rest of the week remote). The Package This role attracts a salary of £43,000 - £50,000 per annum (depending on experience) and an attractive company benefits package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR, Health and Safety, CQC Compliance support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution.Our Vision is to be an organisation of excellence, that employers turn to for nurture and protection.The closing date for receipt of applications is 4th May 2024 Location : Hybrid working with an office base in Chester Contract : Permanent, Full time Hours 37.5 Salary : £43,000-£50,000 per annum (depending on experience) Benefits : CompetitiveREF-
Business Systems Analyst - Ripley, Derbyshire - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Ripley, Derbyshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
Apr 26, 2024
Full time
Business Systems Analyst - Ripley, Derbyshire - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Ripley, Derbyshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
This the opportunity for an experienced IT Manager/ Head of IT to step into a newly created role with a fast-growing and dynamic technology business based in central Manchester. Within this role you will work alongside upper IT Management to deliver on process implementations and full rationalisation of technology as well as creating a catalogue of service and leading internal IT operations. Client Details This is an award-winning technology business that care for their employees. They are a fast growing successful technology business with significant financial backing, they strive to create an environment to work in that is dynamic and supportive. The Head of IT position is a newly created opportunity which would be perfect for an IT Manager who is ready to take the leap in their next career or a Head of IT that wants a change of scenery; this is the opportunity for you to make a difference and secure a role where you can make an impact. Description Head of IT will assume diverse responsibilities, including but not limited to: Lead the internal review of all applications and systems; encompassing full rationalisation of the technology landscape with the support of upper management Take responsibility for vendors and spend review e.g. documentations and licences for a consolidation review of budget. In this role the chosen candidate will be a stakeholder, meaning the ownership of IT budget falls within this remit Within this role is the opportunity to recruit, hire and train members of staff. Liaise closely with the security team Take part in the 3rd party ERP/CRM selection. Begin to implement ITIL processes (Change, request Introduce best practice and governance in line with business needs. Responsible for creating a service catalogue. Ensure documentation and compliance is in line with company standards Profile The Head of IT should possess the following: Demonstrated expertise in IT management, ideally rooted in an Infrastructure/Support Services domain. Proficiency in technical management, skilled in information analysis, and a comprehensive familiarity with computer hardware and software systems, including CRM and ERP platforms. A robust grasp of project management principles, enabling effective oversight of IT initiatives and endeavours. Prior experience in small to medium-sized enterprises (SMEs), coupled with the ability to communicate proficiently with stakeholders across all organisational levels. Experience with these key technologies: M365 (Exchange, Teams, SharePoint) , Azure AD (Entra ID), InTune (MDM, MS Defender) Proven track record in implementing processes and establishing frameworks to streamline operations and optimise organisational efficiency (e.g. ITIL, governance and compliance) Job Offer A competitive salary range of £70,000 - £78,000 per annum Annual bonus scheme Comprehensive private medical coverage 25 days of annual leave, with increments tied to tenure Standard pension plan Life assurance coverage at four times your annual salary A nurturing and inclusive workplace environment The chance to be part of a pioneering force in the Technology sector in Manchester This is the opportunity to enhance your leadership capabilities and step into a role where you will truly make a difference. If you feel that you could be a good fit for this opportunity, click apply and we will be eagerly awaiting your CV!
Apr 26, 2024
Full time
This the opportunity for an experienced IT Manager/ Head of IT to step into a newly created role with a fast-growing and dynamic technology business based in central Manchester. Within this role you will work alongside upper IT Management to deliver on process implementations and full rationalisation of technology as well as creating a catalogue of service and leading internal IT operations. Client Details This is an award-winning technology business that care for their employees. They are a fast growing successful technology business with significant financial backing, they strive to create an environment to work in that is dynamic and supportive. The Head of IT position is a newly created opportunity which would be perfect for an IT Manager who is ready to take the leap in their next career or a Head of IT that wants a change of scenery; this is the opportunity for you to make a difference and secure a role where you can make an impact. Description Head of IT will assume diverse responsibilities, including but not limited to: Lead the internal review of all applications and systems; encompassing full rationalisation of the technology landscape with the support of upper management Take responsibility for vendors and spend review e.g. documentations and licences for a consolidation review of budget. In this role the chosen candidate will be a stakeholder, meaning the ownership of IT budget falls within this remit Within this role is the opportunity to recruit, hire and train members of staff. Liaise closely with the security team Take part in the 3rd party ERP/CRM selection. Begin to implement ITIL processes (Change, request Introduce best practice and governance in line with business needs. Responsible for creating a service catalogue. Ensure documentation and compliance is in line with company standards Profile The Head of IT should possess the following: Demonstrated expertise in IT management, ideally rooted in an Infrastructure/Support Services domain. Proficiency in technical management, skilled in information analysis, and a comprehensive familiarity with computer hardware and software systems, including CRM and ERP platforms. A robust grasp of project management principles, enabling effective oversight of IT initiatives and endeavours. Prior experience in small to medium-sized enterprises (SMEs), coupled with the ability to communicate proficiently with stakeholders across all organisational levels. Experience with these key technologies: M365 (Exchange, Teams, SharePoint) , Azure AD (Entra ID), InTune (MDM, MS Defender) Proven track record in implementing processes and establishing frameworks to streamline operations and optimise organisational efficiency (e.g. ITIL, governance and compliance) Job Offer A competitive salary range of £70,000 - £78,000 per annum Annual bonus scheme Comprehensive private medical coverage 25 days of annual leave, with increments tied to tenure Standard pension plan Life assurance coverage at four times your annual salary A nurturing and inclusive workplace environment The chance to be part of a pioneering force in the Technology sector in Manchester This is the opportunity to enhance your leadership capabilities and step into a role where you will truly make a difference. If you feel that you could be a good fit for this opportunity, click apply and we will be eagerly awaiting your CV!
Dynamics 365 Consultant/Architect An urgent requirement has arisen for an experienced D365 Consultant to join out client on an initial 3 month contract. The consultant will be responsible for conducting an in-depth review and GAP analysis of our clients Dynamics365 implementation and utilisation (Sales & Marketing, CRM & Call Centre) Knowledge & Experience Possess a deep technical understanding of Dynamics 365 and supporting Microsoft technologies to clearly articulate features and benefits to senior management and/or colleagues alike in a non-techy way. Ability to propose changes to existing standards and strategies or introduce new approaches to meet the needs of new and emerging technologies Able to help find the right configuration of services from Microsoft and third-party providers to suit the CRM needs of the organisation. Experience of integrating D365 with apps outside the Microsoft ecosystem is desirable. Working knowledge of M365/Office 365 platform and an understanding of where it is applicable to extending the reach and use of CRM. Extensive experience with designing applications and integrations of Dynamics 365 and Power Platform apps Experience working with 3rd party partners. Functional experience of using Dynamics 365 Sales Completed relevant training paths and certifications in Dynamics 365 and Microsoft Power Platform. Hold a deep understanding of industry-standard business practices supported by CRM technologies. Able to match requirements of cross-system processes against the goals of a project and the business. Integration skills - knowledge of how to integrate Dynamics 365 apps with each other and with external systems. Familiarity required with different integration patterns and an ability to choose the best one for a given scenario. Familiarity with dev ops practices and technologies for the delivery of continuous improvements to a CRM platform. eg pipelines, code branching, cloud storage, and release management. Able to advise and identify training and skill needs for successful adoption of Dynamics 365 functionality. Experience serving as an application/solutions architect, pre-sales architect or functional lead. Please apply for further information
Apr 26, 2024
Contractor
Dynamics 365 Consultant/Architect An urgent requirement has arisen for an experienced D365 Consultant to join out client on an initial 3 month contract. The consultant will be responsible for conducting an in-depth review and GAP analysis of our clients Dynamics365 implementation and utilisation (Sales & Marketing, CRM & Call Centre) Knowledge & Experience Possess a deep technical understanding of Dynamics 365 and supporting Microsoft technologies to clearly articulate features and benefits to senior management and/or colleagues alike in a non-techy way. Ability to propose changes to existing standards and strategies or introduce new approaches to meet the needs of new and emerging technologies Able to help find the right configuration of services from Microsoft and third-party providers to suit the CRM needs of the organisation. Experience of integrating D365 with apps outside the Microsoft ecosystem is desirable. Working knowledge of M365/Office 365 platform and an understanding of where it is applicable to extending the reach and use of CRM. Extensive experience with designing applications and integrations of Dynamics 365 and Power Platform apps Experience working with 3rd party partners. Functional experience of using Dynamics 365 Sales Completed relevant training paths and certifications in Dynamics 365 and Microsoft Power Platform. Hold a deep understanding of industry-standard business practices supported by CRM technologies. Able to match requirements of cross-system processes against the goals of a project and the business. Integration skills - knowledge of how to integrate Dynamics 365 apps with each other and with external systems. Familiarity required with different integration patterns and an ability to choose the best one for a given scenario. Familiarity with dev ops practices and technologies for the delivery of continuous improvements to a CRM platform. eg pipelines, code branching, cloud storage, and release management. Able to advise and identify training and skill needs for successful adoption of Dynamics 365 functionality. Experience serving as an application/solutions architect, pre-sales architect or functional lead. Please apply for further information
This European ERP software author with a head office in London and a technical team based in Eastern Europe. The senior ERP consultant is retiring and there is an opening for an ERP Implementation consultant to join and to take on a senior position within the Professional Service team. The role is fully client facing and covers: Requirements / specification Scoping Workshops Go live Project management of the overall commercial, requirements, creep and quality of the Implementation work. You You will have 5 years ERP Implementation experience on projects up to 200 days . You will be a hands on Implementation consultant, you will have experience of dealing with (difficult/stupid/awkward/annoying) clients and you will know how to get stuff done in and ERP Implementation environment. You will be ambitious, looking for a step up in your career and happy to commit to a long term career. The company have an unusual way of working as they have a team of product managers who deal with each of the modules: Finance Manufacturing Distribution Construction CRM Ecommerce So the consultant role involves liaising with these product managers and also involving them in the meeting with the client. This takes a lot of the work away from the Consultant and allows the product experts to do their bit with minimal fuss. Typically you will work on 2 large projects at once (50-100 days each) and then have a few smaller projects too. The role is fully remote and you will probably need to be on client site one day each quarter, at the most it will be 2 days onsite per month. The projects often have a lot of customisation and it is important that you are able to tell instinctively what is a big bespoke job and what is a small one. This is something you will have picked up working as an ERP Implementation consultant. Of course you can deal with the product managers to establish more details about the bespoke development. This role is to take on the entire ERP project from start to finish, you will be wholly responsible and in charge of the outcome, so this is a role that would suit an experienced ERP consultant with ambition and drive, but also the capacity to think clearly and strategically. Please apply and I'll read your Cv, thanks Jake
Apr 26, 2024
Full time
This European ERP software author with a head office in London and a technical team based in Eastern Europe. The senior ERP consultant is retiring and there is an opening for an ERP Implementation consultant to join and to take on a senior position within the Professional Service team. The role is fully client facing and covers: Requirements / specification Scoping Workshops Go live Project management of the overall commercial, requirements, creep and quality of the Implementation work. You You will have 5 years ERP Implementation experience on projects up to 200 days . You will be a hands on Implementation consultant, you will have experience of dealing with (difficult/stupid/awkward/annoying) clients and you will know how to get stuff done in and ERP Implementation environment. You will be ambitious, looking for a step up in your career and happy to commit to a long term career. The company have an unusual way of working as they have a team of product managers who deal with each of the modules: Finance Manufacturing Distribution Construction CRM Ecommerce So the consultant role involves liaising with these product managers and also involving them in the meeting with the client. This takes a lot of the work away from the Consultant and allows the product experts to do their bit with minimal fuss. Typically you will work on 2 large projects at once (50-100 days each) and then have a few smaller projects too. The role is fully remote and you will probably need to be on client site one day each quarter, at the most it will be 2 days onsite per month. The projects often have a lot of customisation and it is important that you are able to tell instinctively what is a big bespoke job and what is a small one. This is something you will have picked up working as an ERP Implementation consultant. Of course you can deal with the product managers to establish more details about the bespoke development. This role is to take on the entire ERP project from start to finish, you will be wholly responsible and in charge of the outcome, so this is a role that would suit an experienced ERP consultant with ambition and drive, but also the capacity to think clearly and strategically. Please apply and I'll read your Cv, thanks Jake
We are looking for an experienced, organised Project Manager to join our team at Zentso in the UK. We are a leading technology consultancy and CRM specialists for Not-for-Profits. As experts in integration and developing bespoke add-on solutions, we can transform our clients into high-performing organisations through the cost-effective use of progressive technology. We can support organisations to fully utilise what they have or select, develop and implement new systems. As an independent consultancy, we choose to partner with leading technology providers and give valuable guidance to help our clients. About the Role You will be client-facing, working on various projects concurrently and responsible for project managing the implementation of either Salesforce or iMIS solutions for clients through the entire project life cycle post-sales to post-go-live. You will have ultimate accountability for the overall success of the client projects that are assigned to you and you will be required to; Track and review project budget vs. actual project costs Manage and coordinate cross-functional resources to deliver the required work Manage the client relationship. Work closely with the client on a regular basis to ensure project progress and maintain constant open communication Review and document project scope changes Prepare project schedule and client-facing/internal status reports Identify risks and issues and escalate, as necessary Track and review individual and project team utilisation and revise forecasted hours throughout the duration of the project Account management of some current clients with ongoing projects You will log all your time in the company project management system What we are looking for: Experience in project managing software implementation projects, preferably CRM systems Experience of working with or in a not-for-profit organisation and an understanding of how not-for-profits operate Understanding of project management methodologies (certification desired) Experience working within a consultancy (desirable) Required Skills: Strong analytical and problem-solving skills Ability to work with all levels of management Excellent influencing skills and the ability to bring teams together Great spoken and written communication A team player with the ability to lead Ability to self-manage and work independently IT-savvy Benefits: Remote and flexible working Competitive pay Monthly physical activity allowance Enhanced holiday entitlement Company (NEST) Pension The role is remote, but you may be required to attend client/staff meetings in person from time to time. We can organise shared office premises should you wish to work outside of your own home and to allow for a good work-life balance we have a London office where we co-work, based in Camden. This is an excellent opportunity to progress your career with a well-established company! Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Project Manager, Project Coordinator, Program Manager, Project Lead, Project Administrator, Project Analyst, Project Consultant, Project Specialist, Project Supervisor, and Project Director, may also be considered for this role.
Apr 26, 2024
Full time
We are looking for an experienced, organised Project Manager to join our team at Zentso in the UK. We are a leading technology consultancy and CRM specialists for Not-for-Profits. As experts in integration and developing bespoke add-on solutions, we can transform our clients into high-performing organisations through the cost-effective use of progressive technology. We can support organisations to fully utilise what they have or select, develop and implement new systems. As an independent consultancy, we choose to partner with leading technology providers and give valuable guidance to help our clients. About the Role You will be client-facing, working on various projects concurrently and responsible for project managing the implementation of either Salesforce or iMIS solutions for clients through the entire project life cycle post-sales to post-go-live. You will have ultimate accountability for the overall success of the client projects that are assigned to you and you will be required to; Track and review project budget vs. actual project costs Manage and coordinate cross-functional resources to deliver the required work Manage the client relationship. Work closely with the client on a regular basis to ensure project progress and maintain constant open communication Review and document project scope changes Prepare project schedule and client-facing/internal status reports Identify risks and issues and escalate, as necessary Track and review individual and project team utilisation and revise forecasted hours throughout the duration of the project Account management of some current clients with ongoing projects You will log all your time in the company project management system What we are looking for: Experience in project managing software implementation projects, preferably CRM systems Experience of working with or in a not-for-profit organisation and an understanding of how not-for-profits operate Understanding of project management methodologies (certification desired) Experience working within a consultancy (desirable) Required Skills: Strong analytical and problem-solving skills Ability to work with all levels of management Excellent influencing skills and the ability to bring teams together Great spoken and written communication A team player with the ability to lead Ability to self-manage and work independently IT-savvy Benefits: Remote and flexible working Competitive pay Monthly physical activity allowance Enhanced holiday entitlement Company (NEST) Pension The role is remote, but you may be required to attend client/staff meetings in person from time to time. We can organise shared office premises should you wish to work outside of your own home and to allow for a good work-life balance we have a London office where we co-work, based in Camden. This is an excellent opportunity to progress your career with a well-established company! Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Project Manager, Project Coordinator, Program Manager, Project Lead, Project Administrator, Project Analyst, Project Consultant, Project Specialist, Project Supervisor, and Project Director, may also be considered for this role.
SAP TPM Lead Consultant/Architect Location: UK/Sweden/Germany/EU/Remote Skills: Proven experience as an SAP TPM consultant or architect In-depth knowledge of SAP TPM functional modules (Trade Promotion Management, Trade Spend Management, etc.) Expertise in SAP NetWeaver platform and related technologies Experience with cloud deployments of SAP TPM (optional, but a plus) Solid understanding of enterprise architecture principles and methodologies Strong analytical and problem-solving skills Excellent communication and presentation skills Ability to lead and manage projects effectively Experience working in a cross-functional team environment Responsibilities Design and define enterprise-level SAP TPM architectures, ensuring scalability, performance, and security Lead and participate in the implementation of SAP TPM solutions, working closely with business stakeholders and development teams Integrate SAP TPM with other enterprise systems like ERP, CRM, and marketing automation platforms Analyse business needs and recommend solutions to optimize trade promotion management processes Stay up-to-date on the latest SAP TPM features, functionalities, and best practices Develop and maintain technical documentation for SAP TPM architecture and configurations Lead performance optimization initiatives for SAP TPM systems Identify and implement strategies for data governance and security within SAP TPM Mentor and guide junior team members on SAP TPM architecture and best practices
Apr 26, 2024
Contractor
SAP TPM Lead Consultant/Architect Location: UK/Sweden/Germany/EU/Remote Skills: Proven experience as an SAP TPM consultant or architect In-depth knowledge of SAP TPM functional modules (Trade Promotion Management, Trade Spend Management, etc.) Expertise in SAP NetWeaver platform and related technologies Experience with cloud deployments of SAP TPM (optional, but a plus) Solid understanding of enterprise architecture principles and methodologies Strong analytical and problem-solving skills Excellent communication and presentation skills Ability to lead and manage projects effectively Experience working in a cross-functional team environment Responsibilities Design and define enterprise-level SAP TPM architectures, ensuring scalability, performance, and security Lead and participate in the implementation of SAP TPM solutions, working closely with business stakeholders and development teams Integrate SAP TPM with other enterprise systems like ERP, CRM, and marketing automation platforms Analyse business needs and recommend solutions to optimize trade promotion management processes Stay up-to-date on the latest SAP TPM features, functionalities, and best practices Develop and maintain technical documentation for SAP TPM architecture and configurations Lead performance optimization initiatives for SAP TPM systems Identify and implement strategies for data governance and security within SAP TPM Mentor and guide junior team members on SAP TPM architecture and best practices
Summary: Sargent-Disc, a Cast & Crew company, is an established, vibrant and fast growing financial technology company within the entertainment industry, which delivers the Digital Production Office applications, as well as its Payroll and Production Accounting Services to clients. The Sales and Marketing Administrator is responsible for providing administrative support to meet the needs of the company, its services and products and those of existing and new clients. Sargent-Disc: Sargent-Disc is the UK screen industry's largest provider of production management software and services. It is at the forefront of production. Over the last two years, Sargent-Disc has provided services to productions that have been nominated for a total of 91 BAFTAs, 80 Oscars and 60 Golden Globe Awards. Recent film and television credits include Game of Thrones, House of the Dragon, Bridgerton, Barbie, The Last of Us, Saltburn, Oppenheimer, Poor Things, Wednesday, Succession, Asteroid City , The French Dispatch. The company also provides expertise and experience to educate current and prospective members of the film industry in areas of best practice such as gender equality, diversity, sustainability and productivity, through a programme of seminars, industry awards, networking events and sponsorship. Independently certified carbon neutral, the company invests in and promotes the use of low carbon technologies, working closely with the BAFTA albert Consortium as an Official Partner to encourage the reduction of carbon on production. Job Description Main Functions Administration: Handling product and service enquiries. Logging and updating client enquiries along with product and services sales in CRM (customer relationship management software). Communicating knowledgeably about all company products and services in order to deal professionally with client enquiries providing quotations. Processing client agreements and contracts. Supporting the invoicing of clients. Running CRM reports for products and services as required. Generating sales reports as required. Scheduling face-to-face or online screen sharing conference demos as required. Support in presenting product demos as required. Formatting documents and forms. Updating company websites and online profiles as instructed. Organising meetings and producing minutes. Research, provide summary digests and track domestic and international film and television production sales leads within CRM. Support the delivery processes for Sargent-Disc's Digital Production Office suite of applications and other services by checking product order and start paperwork, and forwarding for implementation. Support in content creation and delivery on Sargent-Disc social media channels and websites. This list is not exhaustive, and other duties may be required commensurate with this position as roles evolve. 2. Person Specification Sargent-Disc is looking for an enthusiastic, calm, well organised Administrator, with good communication skills and an attention to detail to join the company. Knowledge, Skills, Experience and Personal Qualities Essential: Educational Qualification: BA Honours Degree or above. Computer literate - an experienced user of Microsoft Word, Excel and PowerPoint packages. Strong administration skills covering a range of systems and procedures. First class written English, strong drafting skills for clear and professional written communications. Excellent interpersonal and communication skills for good working relationships with external companies, clients, agencies and internally. Ability to deal with a wide variety of enquiries (by phone and email) efficiently Ability to prioritise and deal with a high volume and varied workload. Enthusiastic, calm, well organised Administrator, with an attention to detail. A commitment to developing additional skills. A commitment to the work of Sargent-Disc and an interest in the film and television industries. Desirable: Two years of experience within an administrative role. Experience of CRM systems Experience of film and television production Familiarity with production software packages. Foreign languages. To Apply: Please email your CV with a covering letter detailing relevant experience with reference to the job description and person specification and include contact details for two referees should you be shortlisted for interview via the button below. PLEASE NOTE: Only candidates shortlisted for interview will be contacted. 1 The Digital Production Office suite of software includes CrewStart , Payroll, Payslips, Payscales, Digital Purchase Order, Production Card apps, as well as third party industry standard applications - PSL +, Final Draft, Cast & Crew Studio.
Apr 26, 2024
Full time
Summary: Sargent-Disc, a Cast & Crew company, is an established, vibrant and fast growing financial technology company within the entertainment industry, which delivers the Digital Production Office applications, as well as its Payroll and Production Accounting Services to clients. The Sales and Marketing Administrator is responsible for providing administrative support to meet the needs of the company, its services and products and those of existing and new clients. Sargent-Disc: Sargent-Disc is the UK screen industry's largest provider of production management software and services. It is at the forefront of production. Over the last two years, Sargent-Disc has provided services to productions that have been nominated for a total of 91 BAFTAs, 80 Oscars and 60 Golden Globe Awards. Recent film and television credits include Game of Thrones, House of the Dragon, Bridgerton, Barbie, The Last of Us, Saltburn, Oppenheimer, Poor Things, Wednesday, Succession, Asteroid City , The French Dispatch. The company also provides expertise and experience to educate current and prospective members of the film industry in areas of best practice such as gender equality, diversity, sustainability and productivity, through a programme of seminars, industry awards, networking events and sponsorship. Independently certified carbon neutral, the company invests in and promotes the use of low carbon technologies, working closely with the BAFTA albert Consortium as an Official Partner to encourage the reduction of carbon on production. Job Description Main Functions Administration: Handling product and service enquiries. Logging and updating client enquiries along with product and services sales in CRM (customer relationship management software). Communicating knowledgeably about all company products and services in order to deal professionally with client enquiries providing quotations. Processing client agreements and contracts. Supporting the invoicing of clients. Running CRM reports for products and services as required. Generating sales reports as required. Scheduling face-to-face or online screen sharing conference demos as required. Support in presenting product demos as required. Formatting documents and forms. Updating company websites and online profiles as instructed. Organising meetings and producing minutes. Research, provide summary digests and track domestic and international film and television production sales leads within CRM. Support the delivery processes for Sargent-Disc's Digital Production Office suite of applications and other services by checking product order and start paperwork, and forwarding for implementation. Support in content creation and delivery on Sargent-Disc social media channels and websites. This list is not exhaustive, and other duties may be required commensurate with this position as roles evolve. 2. Person Specification Sargent-Disc is looking for an enthusiastic, calm, well organised Administrator, with good communication skills and an attention to detail to join the company. Knowledge, Skills, Experience and Personal Qualities Essential: Educational Qualification: BA Honours Degree or above. Computer literate - an experienced user of Microsoft Word, Excel and PowerPoint packages. Strong administration skills covering a range of systems and procedures. First class written English, strong drafting skills for clear and professional written communications. Excellent interpersonal and communication skills for good working relationships with external companies, clients, agencies and internally. Ability to deal with a wide variety of enquiries (by phone and email) efficiently Ability to prioritise and deal with a high volume and varied workload. Enthusiastic, calm, well organised Administrator, with an attention to detail. A commitment to developing additional skills. A commitment to the work of Sargent-Disc and an interest in the film and television industries. Desirable: Two years of experience within an administrative role. Experience of CRM systems Experience of film and television production Familiarity with production software packages. Foreign languages. To Apply: Please email your CV with a covering letter detailing relevant experience with reference to the job description and person specification and include contact details for two referees should you be shortlisted for interview via the button below. PLEASE NOTE: Only candidates shortlisted for interview will be contacted. 1 The Digital Production Office suite of software includes CrewStart , Payroll, Payslips, Payscales, Digital Purchase Order, Production Card apps, as well as third party industry standard applications - PSL +, Final Draft, Cast & Crew Studio.
Lead Software Engineer (Back End) Fully remote Salary up to £80,000 + Huge pension An exciting opportunity has arisen to join a well known organisation in the public sector, famed for it's culture and work/life balance.The new Lead Software Engineer will work across the whole of the Digital and Innovation portfolio, supporting activity across core IT and technology, customer and digital. Key responsibilities will include: Implement software development standards and practice for the organisation Build and maintain CI/CD processes using GitHub Actions Ensure requirements are correctly captured via user stories and gherkin acceptance criteria, using Jira to manage workflow Ensure that all software you build, maintain and run meets user needs. Lead and develop a team of 6 direct reports Develop new services, working in multidisciplinary product teams. Prototype code in the early stages of development, pairing with designers and researchers. Continuously release code throughout the product life cycle. Conduct reviews of user stories and code, as well as taking part in reviews of your work and leading reviews of your teammates' work Work in agile ways within multidisciplinary teams; take user stories from writing to production; bake quality assurance into every story; take an active approach to working down technical debt Skills Required: Expertise in Dynamics 365 CRM (CS Module) Azure C#/.NET Experience in Lead position. Excellent Stakeholder management skills This opportunity represents the chance to work on an exciting project and make a difference. If you are interested, please apply for full details.
Apr 26, 2024
Full time
Lead Software Engineer (Back End) Fully remote Salary up to £80,000 + Huge pension An exciting opportunity has arisen to join a well known organisation in the public sector, famed for it's culture and work/life balance.The new Lead Software Engineer will work across the whole of the Digital and Innovation portfolio, supporting activity across core IT and technology, customer and digital. Key responsibilities will include: Implement software development standards and practice for the organisation Build and maintain CI/CD processes using GitHub Actions Ensure requirements are correctly captured via user stories and gherkin acceptance criteria, using Jira to manage workflow Ensure that all software you build, maintain and run meets user needs. Lead and develop a team of 6 direct reports Develop new services, working in multidisciplinary product teams. Prototype code in the early stages of development, pairing with designers and researchers. Continuously release code throughout the product life cycle. Conduct reviews of user stories and code, as well as taking part in reviews of your work and leading reviews of your teammates' work Work in agile ways within multidisciplinary teams; take user stories from writing to production; bake quality assurance into every story; take an active approach to working down technical debt Skills Required: Expertise in Dynamics 365 CRM (CS Module) Azure C#/.NET Experience in Lead position. Excellent Stakeholder management skills This opportunity represents the chance to work on an exciting project and make a difference. If you are interested, please apply for full details.
Dynamics 365 Technical Architect Are you experienced in Providing technical solutions within Dynamics 365? Do you have Architecture and design experience? The role: You will play a critical role in designing, developing, and implementing complex CRM/Sales solutions based on the Microsoft Dynamics 365 platform. You will need great people skills to understand client's requirements, architecting scalable solutions to a global user base, and provide technical leadership throughout the implementation lifecycle. Skills required: Design and architect end-to-end Dynamics 365 solutions Lead technical discussions with stakeholders, including business analysts, developers, and project managers. Define project scope, timelines, and deliverables. Develop high-level and detailed technical design documentation, including data models, architecture diagrams, and system integrations. Provide guidance and mentorship to development teams, ensuring adherence to coding standards, performance optimisation, and best practices. Collaborate with cross-functional teams to integrate CRM solutions with other business applications and platforms. Stay up-to-date with the latest Microsoft Dynamics 365 updates, features, and enhancements, and recommend innovative solutions. Act as a subject matter expert on Dynamics 365 CRM, providing technical guidance and support to internal teams. Design, develop, and implement scalable and efficient solutions using C#, Azure Functions, and Azure Service Bus. Continuously evaluate and improve CRM implementation methodologies, tools, and processes to streamline project delivery and enhance customer satisfaction. Experience: 4 years experience as a Technical or Solution Architect, focusing on Dynamics 365 CRM implementations. 4 years experience designing and developing solutions using Azure Functions and Azure Service Bus. Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customisation, and integration capabilities. Extensive experience with CRM architecture design, including solution design, data modelling, and system integration patterns. Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate,) and Azure services is highly desirable. Strong understanding of Azure cloud services and architecture. Experience with messaging patterns and enterprise integration using Azure Service Bus. Experience with serverless computing and event-driven architectures. Proficiency in designing and implementing RESTful APIs. Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and internal stakeholders at all levels. Strong analytical and problem-solving skills, with a keen attention to detail and ability to prioritise tasks in a fast-paced environment. Experience working in an Agile development environment is preferred. Perks: Flexible working Competitive Salary Gym Discounts Cycle to work scheme Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today! JBRP1_UKTJ
Apr 26, 2024
Full time
Dynamics 365 Technical Architect Are you experienced in Providing technical solutions within Dynamics 365? Do you have Architecture and design experience? The role: You will play a critical role in designing, developing, and implementing complex CRM/Sales solutions based on the Microsoft Dynamics 365 platform. You will need great people skills to understand client's requirements, architecting scalable solutions to a global user base, and provide technical leadership throughout the implementation lifecycle. Skills required: Design and architect end-to-end Dynamics 365 solutions Lead technical discussions with stakeholders, including business analysts, developers, and project managers. Define project scope, timelines, and deliverables. Develop high-level and detailed technical design documentation, including data models, architecture diagrams, and system integrations. Provide guidance and mentorship to development teams, ensuring adherence to coding standards, performance optimisation, and best practices. Collaborate with cross-functional teams to integrate CRM solutions with other business applications and platforms. Stay up-to-date with the latest Microsoft Dynamics 365 updates, features, and enhancements, and recommend innovative solutions. Act as a subject matter expert on Dynamics 365 CRM, providing technical guidance and support to internal teams. Design, develop, and implement scalable and efficient solutions using C#, Azure Functions, and Azure Service Bus. Continuously evaluate and improve CRM implementation methodologies, tools, and processes to streamline project delivery and enhance customer satisfaction. Experience: 4 years experience as a Technical or Solution Architect, focusing on Dynamics 365 CRM implementations. 4 years experience designing and developing solutions using Azure Functions and Azure Service Bus. Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customisation, and integration capabilities. Extensive experience with CRM architecture design, including solution design, data modelling, and system integration patterns. Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate,) and Azure services is highly desirable. Strong understanding of Azure cloud services and architecture. Experience with messaging patterns and enterprise integration using Azure Service Bus. Experience with serverless computing and event-driven architectures. Proficiency in designing and implementing RESTful APIs. Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and internal stakeholders at all levels. Strong analytical and problem-solving skills, with a keen attention to detail and ability to prioritise tasks in a fast-paced environment. Experience working in an Agile development environment is preferred. Perks: Flexible working Competitive Salary Gym Discounts Cycle to work scheme Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today! JBRP1_UKTJ
Elizabeth Michael Associates
Nottingham, Nottinghamshire
SUPPORT ADMINISTRATOR / TEMP - PERM NG12, NOTTINGHAM 9:00AM - 5:00PM MONDAY - FRIDAY £11.44 PER HOUR START ASAP TEMP TO PERM Responsabilities: - Transferring data from Microsoft documents - Inputting clint data and risk information into the internal CRM system - Carrying out new business and ttenewal due diligence - Carrying out credit checks, google searches - Carrying out post inception administrative tasks - Creating the client database with any relevant information - Providing administrative support to the Account Handlers - Setting up finance payments - Dealing with incoming and outgoing post - Telephone support - Claims updates and assistance - Assisting account handlers with midterm adjustments Essential Experience: - Able to work on their own and as part of a team - Excellent IT skills on Microsoft office knowledge - Highly organised - Previous admin experience
Apr 26, 2024
Full time
SUPPORT ADMINISTRATOR / TEMP - PERM NG12, NOTTINGHAM 9:00AM - 5:00PM MONDAY - FRIDAY £11.44 PER HOUR START ASAP TEMP TO PERM Responsabilities: - Transferring data from Microsoft documents - Inputting clint data and risk information into the internal CRM system - Carrying out new business and ttenewal due diligence - Carrying out credit checks, google searches - Carrying out post inception administrative tasks - Creating the client database with any relevant information - Providing administrative support to the Account Handlers - Setting up finance payments - Dealing with incoming and outgoing post - Telephone support - Claims updates and assistance - Assisting account handlers with midterm adjustments Essential Experience: - Able to work on their own and as part of a team - Excellent IT skills on Microsoft office knowledge - Highly organised - Previous admin experience
JOB DESCRIPTION Software Support Engineer Newark, Full Time, Permanent£Attractive Looking for an international, fresh, and fast-growing environment to enhance your career? Our client, a market leading company within the leisure and tourism sector, are looking for a Software Support Engineer on a full time, permanent basis. The Software Support Engineer role involves working directly with our internal teams, customers and technology partners. In this role, your primary responsibility will be to ensure the seamless operation of systems, products, and applications, thereby enabling the development team to remain focused on delivering innovative new products and features. This is a customer facing role and the position supports and maintains applications for our clients customers around the globe. Applications are web based, deployed on Azure cloud, exposed as web services/applications using various technologies including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, jQuery. THE ROLE As Software Support Engineer your duties will include: Taking ownership of support requests, collaborating with the development and operations teams to promptly identify and resolve issues, and providing regular updates to stakeholders. Following standard procedures for escalation of unresolved issues to the appropriate internal team. Updating customer documentation to prevent recurrent issues. Proactively monitoring insights and alerts to identify potential issues. Collaborating with the product and development team to test new product releases and expedite the release processes. Provide support to our partner developer teams to integrate with inhouse platform. This may include debugging script, writing code snippets for customers as well as continuously refining and documenting various processes. Assist in developing tools and resources to help improve the company's internal operational efficiencies. Provide support on the maintenance and development tasks related to Salesforce CRM, internal phone system and set up and maintenance of internal IT systems. Carry out allocated duties and tasks by applying a flexible and adaptable customer centric approach to serve multinational presence and global operations across multiple time zones. THE CANDIDATE Experience required to be a successful Software Support Engineer includes: Skills for understanding and writing C#, .NET MVC, Web Services, MS SQL, JavaScript, HTML5, CSS3, MySQL, Azure Strong analytical and problem-solving skills Excellent communication skills University Degree in Information Technology or relevant field Understands the principles of Object-oriented programming Ability to work in a team under guidelines provided by the Team Leader using agile software development (SCRUM) THE BENEFITS 28 days annual leave (inclusive of Bank Holidays) to increase with length of service Bonus day off for your birthday Bonus day off for Christmas shopping Free on-site parking Casual office Opportunity for European travel THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Apr 26, 2024
Full time
JOB DESCRIPTION Software Support Engineer Newark, Full Time, Permanent£Attractive Looking for an international, fresh, and fast-growing environment to enhance your career? Our client, a market leading company within the leisure and tourism sector, are looking for a Software Support Engineer on a full time, permanent basis. The Software Support Engineer role involves working directly with our internal teams, customers and technology partners. In this role, your primary responsibility will be to ensure the seamless operation of systems, products, and applications, thereby enabling the development team to remain focused on delivering innovative new products and features. This is a customer facing role and the position supports and maintains applications for our clients customers around the globe. Applications are web based, deployed on Azure cloud, exposed as web services/applications using various technologies including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, jQuery. THE ROLE As Software Support Engineer your duties will include: Taking ownership of support requests, collaborating with the development and operations teams to promptly identify and resolve issues, and providing regular updates to stakeholders. Following standard procedures for escalation of unresolved issues to the appropriate internal team. Updating customer documentation to prevent recurrent issues. Proactively monitoring insights and alerts to identify potential issues. Collaborating with the product and development team to test new product releases and expedite the release processes. Provide support to our partner developer teams to integrate with inhouse platform. This may include debugging script, writing code snippets for customers as well as continuously refining and documenting various processes. Assist in developing tools and resources to help improve the company's internal operational efficiencies. Provide support on the maintenance and development tasks related to Salesforce CRM, internal phone system and set up and maintenance of internal IT systems. Carry out allocated duties and tasks by applying a flexible and adaptable customer centric approach to serve multinational presence and global operations across multiple time zones. THE CANDIDATE Experience required to be a successful Software Support Engineer includes: Skills for understanding and writing C#, .NET MVC, Web Services, MS SQL, JavaScript, HTML5, CSS3, MySQL, Azure Strong analytical and problem-solving skills Excellent communication skills University Degree in Information Technology or relevant field Understands the principles of Object-oriented programming Ability to work in a team under guidelines provided by the Team Leader using agile software development (SCRUM) THE BENEFITS 28 days annual leave (inclusive of Bank Holidays) to increase with length of service Bonus day off for your birthday Bonus day off for Christmas shopping Free on-site parking Casual office Opportunity for European travel THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Avanti Recruitment is working with a Diverse and culture-driven CRM-based company in Sheffield looking to add Full-Stack Developers to their team. The award-winning team has worked on creating millions of lines of data and has influenced over £100 million in gained revenue for a range of High Street and Independent Chains and has exciting projects in the pipeline. Are you passionate about writing clean, maintainable, and reusable code? Do you want to work in an environment where your voice does have a say? How does being rewarded with 10% of your working time given back to you to reinvest in your personal development sound? Technologies HTML / CSS JavaScript (React / Vue / Node) REST / GraphQL You will be working in a collaborative Hybrid Environment, based in a dog-friendly Sheffield office with an opportunity to learn and grow within the business over the years to come. On top of a competitive salary of £50-£65K (DOE), they offer 26 days of Holiday (+ BH), Private Medical Insurance, a Pension scheme, and an Electric Car Scheme. If this sounds of interest apply within.
Apr 26, 2024
Full time
Avanti Recruitment is working with a Diverse and culture-driven CRM-based company in Sheffield looking to add Full-Stack Developers to their team. The award-winning team has worked on creating millions of lines of data and has influenced over £100 million in gained revenue for a range of High Street and Independent Chains and has exciting projects in the pipeline. Are you passionate about writing clean, maintainable, and reusable code? Do you want to work in an environment where your voice does have a say? How does being rewarded with 10% of your working time given back to you to reinvest in your personal development sound? Technologies HTML / CSS JavaScript (React / Vue / Node) REST / GraphQL You will be working in a collaborative Hybrid Environment, based in a dog-friendly Sheffield office with an opportunity to learn and grow within the business over the years to come. On top of a competitive salary of £50-£65K (DOE), they offer 26 days of Holiday (+ BH), Private Medical Insurance, a Pension scheme, and an Electric Car Scheme. If this sounds of interest apply within.
I'm working with a company just now to help them find a Frontend Developer. They are a software company based in Cheshire that provide software solutions to their clients. For over a decade they have consistently delivered excellent service to their customers which has led them to work with some big brands and generate a loyal customer base. Who Are They? I'm working with a company based in Cheshire who specialise in B2B website and database creation including CRMs, CMS and DBMs. They aim to design these platforms by incorporating innovative design and engineering to streamline brand efficiency. They've just upgraded their own bespoke software, which is designed as an end-to-end solution for process management which has also already won them brand new business. On top of this, the company are a market leader in their industry and already have some huge household names as their loyal clients. It's a pivotal time for them! What are they looking for? They are looking for a specialist Frontend Developer who is passionate about creating aesthetically pleasing user interfaces. They want to successfully grow and maintain their bespoke component library and are looking for an out and out Frontend Developer to make these components pixel perfect. Working closely with other members of the software team to ensure components are built accurately and can be customised given the right scenario. This is a Developer role but someone who has a strong understanding of UX/UI design principles will turn their head. They're working with JavaScript and TypeScript, and more specifically, they work with Vue.js/Nuxt.js. Ideally, they want someone with experience in this, but they'd be open to candidates with React/Angular experience instead who is willing to cross train. Who are you? To be considered for this role, you must be a Frontend Developer with at least some commercial experience behind you. It's important that you are user-focused and have a creative side, and it would be helpful if you already know how to build components. You will be collaborating closely with other departments so you should be able to clearly communicate your ideas and thought processes behind your designs. Also, you'll be expected to contribute your own ideas and collaborate with team members so that their systems are not only visually pleasing, but also efficient and accurate. They really want someone who is innovative and can work well independently. What's in it for you? The salary is up to £45k with some additional perks and benefits that will sweeten the deal. At the top end we would be looking at someone who's worked on similar projects as a key contributor and has an in depth understanding of design principles and is looking to step into a role with more responsibility and autonomy. The role is once a week onsite in the heart of Cheshire and you will be meeting with your team to discuss project work. If this sounds like it's you, let me know! Contact Katie Ferguson at Cathcart Technology on
Apr 26, 2024
Full time
I'm working with a company just now to help them find a Frontend Developer. They are a software company based in Cheshire that provide software solutions to their clients. For over a decade they have consistently delivered excellent service to their customers which has led them to work with some big brands and generate a loyal customer base. Who Are They? I'm working with a company based in Cheshire who specialise in B2B website and database creation including CRMs, CMS and DBMs. They aim to design these platforms by incorporating innovative design and engineering to streamline brand efficiency. They've just upgraded their own bespoke software, which is designed as an end-to-end solution for process management which has also already won them brand new business. On top of this, the company are a market leader in their industry and already have some huge household names as their loyal clients. It's a pivotal time for them! What are they looking for? They are looking for a specialist Frontend Developer who is passionate about creating aesthetically pleasing user interfaces. They want to successfully grow and maintain their bespoke component library and are looking for an out and out Frontend Developer to make these components pixel perfect. Working closely with other members of the software team to ensure components are built accurately and can be customised given the right scenario. This is a Developer role but someone who has a strong understanding of UX/UI design principles will turn their head. They're working with JavaScript and TypeScript, and more specifically, they work with Vue.js/Nuxt.js. Ideally, they want someone with experience in this, but they'd be open to candidates with React/Angular experience instead who is willing to cross train. Who are you? To be considered for this role, you must be a Frontend Developer with at least some commercial experience behind you. It's important that you are user-focused and have a creative side, and it would be helpful if you already know how to build components. You will be collaborating closely with other departments so you should be able to clearly communicate your ideas and thought processes behind your designs. Also, you'll be expected to contribute your own ideas and collaborate with team members so that their systems are not only visually pleasing, but also efficient and accurate. They really want someone who is innovative and can work well independently. What's in it for you? The salary is up to £45k with some additional perks and benefits that will sweeten the deal. At the top end we would be looking at someone who's worked on similar projects as a key contributor and has an in depth understanding of design principles and is looking to step into a role with more responsibility and autonomy. The role is once a week onsite in the heart of Cheshire and you will be meeting with your team to discuss project work. If this sounds like it's you, let me know! Contact Katie Ferguson at Cathcart Technology on
Job Description: Mars Pet Nutrition Is embarking on a massive Digital Transformation journey in support of our recently unveiled 5+5 strategy. Through this renewed focus, we will create a Better World for Pets by step changing what we do, and how we do It. A major part of this ambition Is Digital Growth, which encapsulates strategic capabilities that deliver our strategies and delivering the products and programs that transform our relationship with pet parents, optimize our Physical Retail and eCommerce business, Next Gen Media and Marketing investments, Revenue Growth Management, Route to market/ Distributor Operations and activate a growth flywheel rooted in our key business drivers. As the VP, Digital Growth, you will have accountability for the full lifecycle exploration, development, deployment, sustainment, and retirement of Pet Nutrition's digital capabilities across our Demand functions. You will collaborate heavily with other members of the PN Digital Technologies Leadership team, across Petcare (RC and MVH) and with Corporate / MGS domain leaders. Key stakeholders include the Pet Nutrition Leadership team, and the operating entities (OEs) of which PN is comprised. Your responsibilities start with providing a robust, fit-for-purpose, and strategic portfolio of solutions that deliver the Pet Nutrition business. To do that, you will exercise outstanding people leadership skills to support and develop a team of functional senior leaders. You, together with your team, will serve the needs of the business today and tomorrow by ensuring effective service delivery in parallel with delivering major transformational investments. You will provide thought leadership to shape the business of the future, bringing to Pet Nutrition key external perspectives on emerging technologies and industry best practice. You will role model our belief that The World We Want Tomorrow Starts With How We Do Business Today by incorporating Sustainability into all strategic initiatives. You will protect our ability to operate by ensuring inherently complex systems are resilient and secure. Above all else, you will live the 5 Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom What are we looking for? Bachelor's degree or Equivalent (IT/DT Degree preferred) 15+ years of business experience, ideally in business management, digital technologies management or marketing Experience working at senior levels in a large complex organization Exceptional communication and interpersonal skills, exceptional influencing skills and ability to collaborate effectively with diverse stakeholders Demonstrated success in overseeing diverse digital projects, and initiatives, preferably in a leadership capacity. Superior stakeholder management skills, adept at influencing within large, complex organisations, demonstrated problem solving Extensive experience managing a portfolio of programs and projects with detailed understanding of change management strategies, techniques and programs. Experience building strong relationships across silos and leading cross-functional teams to deliver tangible results Organized, analytics, and able to manage multiple work streams in a fast-paced, high-energy environment What will be your key responsibilities? Strategic Leadership Lead the charge on creating and evolving the Digitalization Strategy for Pet Nutrition in service of the Petcare OGSM and PN's 5+5 strategy. Work with PNLT stakeholders and their teams to embed Digital Thinking to core functional teams and processes. Bring the outside in through focused external exposure and engagement. Serve as positive agent provocateur to challenge existing ways of working and capabilities in favor of emerging technologies. Lead a user-centric organization that focuses on the customer experience at all levels within the business and key partners. Proactively work across divisional boundaries in Petcare to unlock opportunities with Royal Canin, Mars Veterinary Health, and SDx. Ensure Effective Service Delivery for Digital Growth Products & Solutions Establish service baselines for in scope digital products and services. Drive a continuous improvement approach to ensure delivery in line with industry best practice and standards. Segment capabilities into prioritized categories to enable specific focus on must-win areas. Establish a clearly articulated digital model for Digital Growth that accounts for interdependencies with Mars, Inc, MGS, Petcare, and other Segments where appropriate. Step change the level of cost transparency into all Growth capabilities for Pet Nutrition. Use this transparency to drive strategic portfolio design based upon a best in class / best in cost matrix. Step change level of partnership between the "Across the OE's" organization and the Operating Entity levels, with a specific focus on the NA and EU must-win markets. Drive Accelerated Digital Transformation Sponsor and steer the following Transformational Programs: Marketing Mix Modelling Retailer Business solutions Flywheel Voice of the consumer Always-On DTC Shop-in-Shop program (China) Integrated SRM (Grocery, SPT, Distributors, eSRM) eRTM/ DMS Perfect Store Portfolio optimization TPM Replacement program Support Product line leads with business cases development including providing recommendations on Design/Scale markets and rollout maps based on product/program scope, markets' maturity and priorities Recommend products' rollout timing, and drive decisions on continuation / sunset of products Work in close cooperation with Petcare on mutualized products, incl. Audience segmentation & management (incl. CDP); Search Engine Optimization; Consumer engagement (incl. CRM); Consumer identity & SSO; Content production at scale; Content management (incl. DAM); Content publishing (inc. CMS); In-flight campaign & journey optimization) Drive BAU (Run / Grow) strategic investment portfolio to ensure the continued evolution of fit-for-purpose solutions across the scope of Digital Core. Sponsor and drive the Radical Simplification agenda by leveraging critical capabilities , e.g. Process Mining, Robotic Process Automation, Generative AI, etc. Serve as a Strategic Thought Partner to shape the Digital Growth of the future within Pet Nutrition Productize Key Digital Capabilities In global leadership capacity, drive the establishment and execution of named "hero" products across the scope of Digital Growth. Over time, identify value-added opportunities for increased productization. Identify increased opportunities for mutualized Petcare products for further optimized solutions of Total Cost of Ownership (TCO): efficiency and simplification What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Apr 26, 2024
Full time
Job Description: Mars Pet Nutrition Is embarking on a massive Digital Transformation journey in support of our recently unveiled 5+5 strategy. Through this renewed focus, we will create a Better World for Pets by step changing what we do, and how we do It. A major part of this ambition Is Digital Growth, which encapsulates strategic capabilities that deliver our strategies and delivering the products and programs that transform our relationship with pet parents, optimize our Physical Retail and eCommerce business, Next Gen Media and Marketing investments, Revenue Growth Management, Route to market/ Distributor Operations and activate a growth flywheel rooted in our key business drivers. As the VP, Digital Growth, you will have accountability for the full lifecycle exploration, development, deployment, sustainment, and retirement of Pet Nutrition's digital capabilities across our Demand functions. You will collaborate heavily with other members of the PN Digital Technologies Leadership team, across Petcare (RC and MVH) and with Corporate / MGS domain leaders. Key stakeholders include the Pet Nutrition Leadership team, and the operating entities (OEs) of which PN is comprised. Your responsibilities start with providing a robust, fit-for-purpose, and strategic portfolio of solutions that deliver the Pet Nutrition business. To do that, you will exercise outstanding people leadership skills to support and develop a team of functional senior leaders. You, together with your team, will serve the needs of the business today and tomorrow by ensuring effective service delivery in parallel with delivering major transformational investments. You will provide thought leadership to shape the business of the future, bringing to Pet Nutrition key external perspectives on emerging technologies and industry best practice. You will role model our belief that The World We Want Tomorrow Starts With How We Do Business Today by incorporating Sustainability into all strategic initiatives. You will protect our ability to operate by ensuring inherently complex systems are resilient and secure. Above all else, you will live the 5 Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom What are we looking for? Bachelor's degree or Equivalent (IT/DT Degree preferred) 15+ years of business experience, ideally in business management, digital technologies management or marketing Experience working at senior levels in a large complex organization Exceptional communication and interpersonal skills, exceptional influencing skills and ability to collaborate effectively with diverse stakeholders Demonstrated success in overseeing diverse digital projects, and initiatives, preferably in a leadership capacity. Superior stakeholder management skills, adept at influencing within large, complex organisations, demonstrated problem solving Extensive experience managing a portfolio of programs and projects with detailed understanding of change management strategies, techniques and programs. Experience building strong relationships across silos and leading cross-functional teams to deliver tangible results Organized, analytics, and able to manage multiple work streams in a fast-paced, high-energy environment What will be your key responsibilities? Strategic Leadership Lead the charge on creating and evolving the Digitalization Strategy for Pet Nutrition in service of the Petcare OGSM and PN's 5+5 strategy. Work with PNLT stakeholders and their teams to embed Digital Thinking to core functional teams and processes. Bring the outside in through focused external exposure and engagement. Serve as positive agent provocateur to challenge existing ways of working and capabilities in favor of emerging technologies. Lead a user-centric organization that focuses on the customer experience at all levels within the business and key partners. Proactively work across divisional boundaries in Petcare to unlock opportunities with Royal Canin, Mars Veterinary Health, and SDx. Ensure Effective Service Delivery for Digital Growth Products & Solutions Establish service baselines for in scope digital products and services. Drive a continuous improvement approach to ensure delivery in line with industry best practice and standards. Segment capabilities into prioritized categories to enable specific focus on must-win areas. Establish a clearly articulated digital model for Digital Growth that accounts for interdependencies with Mars, Inc, MGS, Petcare, and other Segments where appropriate. Step change the level of cost transparency into all Growth capabilities for Pet Nutrition. Use this transparency to drive strategic portfolio design based upon a best in class / best in cost matrix. Step change level of partnership between the "Across the OE's" organization and the Operating Entity levels, with a specific focus on the NA and EU must-win markets. Drive Accelerated Digital Transformation Sponsor and steer the following Transformational Programs: Marketing Mix Modelling Retailer Business solutions Flywheel Voice of the consumer Always-On DTC Shop-in-Shop program (China) Integrated SRM (Grocery, SPT, Distributors, eSRM) eRTM/ DMS Perfect Store Portfolio optimization TPM Replacement program Support Product line leads with business cases development including providing recommendations on Design/Scale markets and rollout maps based on product/program scope, markets' maturity and priorities Recommend products' rollout timing, and drive decisions on continuation / sunset of products Work in close cooperation with Petcare on mutualized products, incl. Audience segmentation & management (incl. CDP); Search Engine Optimization; Consumer engagement (incl. CRM); Consumer identity & SSO; Content production at scale; Content management (incl. DAM); Content publishing (inc. CMS); In-flight campaign & journey optimization) Drive BAU (Run / Grow) strategic investment portfolio to ensure the continued evolution of fit-for-purpose solutions across the scope of Digital Core. Sponsor and drive the Radical Simplification agenda by leveraging critical capabilities , e.g. Process Mining, Robotic Process Automation, Generative AI, etc. Serve as a Strategic Thought Partner to shape the Digital Growth of the future within Pet Nutrition Productize Key Digital Capabilities In global leadership capacity, drive the establishment and execution of named "hero" products across the scope of Digital Growth. Over time, identify value-added opportunities for increased productization. Identify increased opportunities for mutualized Petcare products for further optimized solutions of Total Cost of Ownership (TCO): efficiency and simplification What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Contact Center Solution Architect Remote 6 Weeks 650 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Job Description: As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Solution Design and Architecture: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards. Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions. Integration and Implementation: Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services. Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes. PerformanceOptimization andScalability: Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning. Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions. Security and Compliance: Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2. Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy. Documentation and Knowledge Sharing: Document solution architecture, design decisions, configurations, and technical specifications. Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. Proficiency in system integration techniques, APIs, web services, and middleware technologies. Excellent communication, collaboration, and stakeholder management skills. Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment. Preferred Qualifications: Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent. Experience with Agile or DevOps methodologies for software development and deployment. Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement. Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Apr 26, 2024
Contractor
Contact Center Solution Architect Remote 6 Weeks 650 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Job Description: As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Solution Design and Architecture: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards. Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions. Integration and Implementation: Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services. Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes. PerformanceOptimization andScalability: Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning. Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions. Security and Compliance: Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2. Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy. Documentation and Knowledge Sharing: Document solution architecture, design decisions, configurations, and technical specifications. Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. Proficiency in system integration techniques, APIs, web services, and middleware technologies. Excellent communication, collaboration, and stakeholder management skills. Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment. Preferred Qualifications: Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent. Experience with Agile or DevOps methodologies for software development and deployment. Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement. Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between £35k - £50k depending on experience with 50% remote work.
Apr 26, 2024
Full time
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between £35k - £50k depending on experience with 50% remote work.