453 CRM jobs

Job Reference:  000426 Salary:  £35,000-£38,000 (Pro-Rata) Job Closing Date:  02/09/2024 Department:  Business Systems Location:  Birmingham Hippodrome Employment Type:  Permanent Hours Per Week:  30 - 37.5 Interview / Assessment Centre Date(s) w/c:  09/09/2024 Job Description Working as a part of the Business Systems team, alongside the Information and Sales team, this role will be responsible for maintaining and developing our ticket sales system, Tessitura and its affiliated programs. You will proactively identify areas for improvement and introduce innovations, factoring in customer needs, external approaches, data analytics and industry best practices.  You will implement and provide joined-up business intelligence to our senior leadership team and Heads of Department to support decision-making to maximise performance revenue. The role undertakes Tessitura ticketing and data driven projects to push the business forward, delivering improvements and innovation to take Birmingham Hippodrome back to being viewed as a leader within our industry.  Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome  applicants from those backgrounds, identities and experience. Employee Benefits •    6 weeks holiday plus 8 Bank Holidays.  •    Contributory pension scheme. •    Discounted public transport pass. •    Discounted car parking.  •    Discounted gym membership. •    Show ticket offers. •    Personal Growth Fund.  •    Enhanced company sick pay. •    Free life assurance. •    Free Critical Health insurance. •    Discounted private health cover. •    Enhanced maternity/adoption/paternity pay. •    Free flu jab. •    Cycle to Work scheme. •    Electric car scheme.  •    Employee Assistance Programme. This role benefits from hybrid working.

About the role The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets. What you will do Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects. Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure. Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’ Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues Infrastructure innovation, in line with business plans and software development Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development Perform root-cause analysis on cyber and compliance risks Out-of-hours work to support global teams when required Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties Ensure security compliance of the IT infrastructure by carrying out remedial actions as required What we are looking for Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the, Solid technical experience in supporting Microsoft server infrastructure (hardware and software) Team Leader experience, generally focused around mentoring junior members of the team Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune. Working knowledge and experience of Hyper-V is essential Experience of SQL server management Technical experience Office 365 and administration of MS Azure Be able to demonstrate advanced networking skills Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds Knowledge of Microsoft Dynamics 360 or equivalent Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes IT Project Management (Technical side) desirable Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc. Experience in cybersecurity is desirable Experience of 27001 is desirable (not audit level) Experience designing and implementing CRM Systems is desirable NB: The successful candidate will be required to pass our security screening procedures.

Can you help us improve the services delivered to our residents and customers?  Do you have software development skills, technical ICT experience and enjoy variety?  Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for. Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy.  You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects. You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be: with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues integrating diverse back office systems using API’s and webservices creating and managing existing SQL databases writing and maintaining PowerBI reports supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools working with third party software suppliers on upgrade and migration projects troubleshoot third line support calls You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills. Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership. Additional Information For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764. We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role. Closing Date: 16 October 2023 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.  The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.  You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.   Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.   Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.   If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!  LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London  SALARY: FTE £45,000  CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.   TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.   * Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request       CORE ACCOUNTABILITIES    Day to day CRM and data queries, working closely with 3rd party support where required  Auditing CRM use and recommended solutions for developing usage across wider teams  Lead internal training  Lead data management, sharing, processing and solutions to data-related problems   Manage processes that are conducive to increasing productivity, continuous integration and improvement.  Lead an internal data review, consultation, recommendations and project management    KEY RESPONSIBILITIES     HUBSPOT CRM   Support the team with campaign building and driving customer acquisition across our product portfolio.  Create and manage membership engagement campaigns and workflows  End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability  Manage campaign segmentation and data selection  Setting up automation systems to support lead nurturing through the funnel  Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness  Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies  Ongoing development of a suite of reports for marketing, sales and operations  Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub  Ongoing support and training to teams  DATA MANAGEMENT    Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)  Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance  Improve policies and procedures for data management, sharing and processing   Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations  OTHER   Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)    Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required   Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected  This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing    Required Experience, Knowledge and Skills:  CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT  Previous experience of working with large data sets and migrating data   PRO-ACTIVE, able to show initiative and to drive activity within deadlines.  Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.  ORGANISED with experience of working to tight deadlines.  PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end  DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)  Knowledge of Office365 & Wordpress (desirable)     All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.       We join the dots; collaboration is in our DNA​     We support and empower; we are here to make a difference​     We are curious, open & honest​      We celebrate difference & value equality of opportunity       OUR PEOPLE PERKS    Fully flexible hybrid working     Pension enrolment from 3 months service, 5% employer contribution     Cycle 2 Work scheme, in partnership with Halfords     Benefits hub, discounts across a broad range of partners     Life Assurance & BUPA private medical (1 years service)  Employee Assistance Programme, Health Assured     Mental Health Guardians     Summer Fridays, finish at 3pm every Friday throughout July & August     Your birthday off as paid leave, extra days off over the annual festive period      2 paid volunteer days per year to give something back to the community        Diversity Changes Everything: We value difference and celebrate the creativity that it brings.     We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.