Service Delivery Manager

Service Delivery ManagerApplylocations: Keighleytime type: Full timeposted on: Posted Yesterdayjob requisition id: R Purpose Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization's strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets.Service Delivery Manager develops customer centricity and ensures operational excellence in their team. Responsibilities & Key Activities General Manager responsibilities People management e.g., setting targets, conducting development plan discussions for team members Facilitates information sharing and creates collaborative working environment Drives competence development in the team Drives behavior to represent KONE as one team towards the customer Monitors and leads the performance and KPI adherence of the team Uses data to bring forward ideas to improve customer experience and operational efficiency Keeps an eye on short and long-term developmentAnalyse, organise and optimise Teams operations Ensures team's compliance with company policies Manages the team's operation within budget Ensures processes are followed according to defined global processes Understands and keeps updated on teams' systems When relevant to the team, ensures emergency/contingency/crisis recovery plans are in place and conducts periodic drills Implements and ensure proper working of new tools/processes/system Meets KPI targetsManage Team members Ensures hiring of competent resources Ensures new colleagues are properly onboarded and trained before performing their activities Ensures continuous improvement of skill levels through training, coaching, or similar Creates a friendly and desirable working environment to maximise turnover rateCustomer Management Ensures complaints are promptly replied to and followed up Entry Requirements Proven leadership and managerial experience, including coaching, motivation, and team development Experienced Service Management professional Customer-focused, service-oriented mind-set Experience in process development and implementation of new practices Good technical experience IT literacy. Fluent in MS Office, Excel, and Word skills. SAP & Salesforce knowledge preferable. Good communication skills in both written & spoken English.What KONE can offer:We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, Car, Dental Insurance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.