Cloud Service Management Lead- 12 months | Multiple Locations (2 days per week)

Cloud Service Management Lead- 12 months | Multiple Locations (2 days per week)

We're recruiting for a Cloud Service Management Lead to act as the senior service management authority across a Cloud Platform portfolio for a leading UK banking and financial services organisation, reporting into the Technology Platform Lead. The role provides end-to-end service leadership across strategic cloud products including Containers (GKE, AKS), Service Mesh (Istio), API & Integration Platforms (Apigee, APIM), Platform Engineering, Observability, and associated Cloud Services - acting as the primary point of orchestration during major incidents and platform-wide operational challenges.

Key Responsibilities

• Own the overall health, stability, adoption, and operational effectiveness of cloud platform services
• Act as service lead across multiple cloud products including GKE, AKS, Istio Service Mesh, Apigee, APIM, and associated platform services
• Establish service management practices, governance frameworks, operational KPIs, SLAs, SLOs, and service review processes
• Drive service maturity, reliability improvement initiatives, and operational excellence programmes

What You Will Ideally Bring

• Strong experience in Technology Service Management, Platform Operations, Cloud Operations, or Site Reliability Engineering leadership roles
• Strong understanding of public cloud technologies, cloud-native architectures, and platform engineering principles
• Technical knowledge of one or more of: GKE, AKS, Istio Service Mesh, Apigee, Azure API Management (APIM)
• Strong understanding of Kubernetes ecosystems, networking, resilience, scalability, and cloud operations
• Experience leading major incidents, crisis management, and service recovery activities
• Strong understanding of ITIL Service Management principles and operational governance frameworks
• Experience defining and managing SLAs, SLOs, KPIs, and stakeholder governance
• Experience within large-scale enterprise cloud transformation programmes (desirable)
• Exposure to SRE practices, chaos engineering, and reliability frameworks (desirable)
• Knowledge of observability platforms - Dynatrace, Grafana, Prometheus, Splunk, Elastic (desirable)

Contract Details:

• Duration: 12 months
• Rate: £450/day - Inside IR35
• Location: Multiple Locations, 2 days onsite
• Start Date: ASAP