Cloud Engineer - Azure, M365 - £55,000 - £65,000 - London - Hybrid (2 days a week)

Cloud Engineer - Azure, M365 - £55,000 - £65,000 - London - Hybrid (2 days a week)

Urgent requirement to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. You must have had recent experience working in a MSP working with Microsoft Technologies. This is a non-negotiable and we won't be able to progress you application without it. You'll be joining a close-knit team in central London, working from the office full-time during first 2 weeks, then moving to a 3-4 office setup. You will be working on technical escalations across Microsoft Technology especially M365, Intune and broader Microsoft technology. You will lead from the front on Incidents and help with root cause analysis and

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies - M365, Intune, AD, Exchange, Entra
• Confidence dealing with major incidents, escalations, and tricky support issues
• Comfortable with scripting (e.g. PowerShell) and endpoint management tools
• Ability to be customer facing
• A clear, confident communicator who enjoys solving problems and helping others
• Happy being office-based

Duties and Responsibilities:

• Role is split between project work and support - these splits vary week on week
• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems - including post-incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop - peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best-practice procedures
• Representing the technical team in client conversations and internal reviews

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development -

• Cloud Engineer - Azure, M365 - £55,000 - £65,000 - London - Hybrid (2 days a week)