InfraView Ltd

Overview 3rd Line Support Technical Services Engineer - Microsoft Windows 365Azure Networking. Location: Leeds. Hybrid - 2 to 3 days at the office, 1 to 3 days remote. Salary: £45,000 - £50,000. Requirements: Experience working at an MSP in a support role. Responsibilities The Technical Services Engineer plays a pivotal role in delivering exceptional technical support and ensuring outstanding service for customers. This position is responsible for: - providing advanced troubleshooting, investigative analysis, and resolution of complex technical issues escalated from both the Service Desk and wider Technical Services teams, while consistently meeting agreed KPIs and SLAs. Additional responsibilities include: owning technically challenging incidents and problems, identifying root causes and implementing long term solutions. contributing to large scale infrastructure projects, problem management initiatives, and continuous service improvement activities. providing coaching, mentoring, and guidance to fellow engineers, and acting as a deputy for the Senior Technical Services Manager when required. playing an active role in the delivery of project work, including infrastructure deployments, cloud migrations, and technology transformation initiatives. supporting the Field Services team with on site installations and deployments where required. maintaining high standards of documentation, ticket management, time recording, and customer communication. Qualifications Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems, e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or an alternative ITSM tool (ServiceNow, Remedy, Autotask), in a service and project capacity. Operational understanding and experience working in ITIL aligned environments, including understanding of SLAs, incident management, service request fulfilment, and change management. Experience working within PRINCE2 projects, as a team resource. Strong dispute resolution and high pressure environment skills. Excellent troubleshooting skills. Strong team working and team leadership skills. Benefits and Development Opportunities to own support cases, move into project engineering and implementations, progression, and training. Unlimited parking, supportive culture.

InfraView Ltd is seeking a 3rd Line Support Technical Services Engineer to provide exceptional technical support in Leeds. The role involves advanced troubleshooting of Microsoft Windows and Azure systems, mentoring fellow engineers, and contributing to infrastructure projects. Candidates should have specialized knowledge in multiple IT systems, experience in ITIL environments, and familiarity with tools like ConnectWise. The position offers a hybrid work model and a supportive culture.

InfraView Ltd is seeking a Professional Services Engineer to join their team in Northern England. The role involves delivering projects in networking, cyber security, cloud, and infrastructure. The ideal candidate will have strong skills in these areas and the opportunity to engage in significant client projects as the company grows. Responsibilities include planning and delivering projects, maintaining documentation, and clear communication with clients and stakeholders. A salary range of £55,000 - £65,000 is offered.

InfraView Ltd is seeking a VMware & Hybrid Infrastructure PreSales Solutions Architect to engage with customers across the UK. This role involves leading presales activities, producing technical designs, and ensuring customer satisfaction with VMware solutions. The ideal candidate will have a strong understanding of data centre technologies, significant experience in VMware products, and credibility in customer interactions. This is a fantastic opportunity for career growth and professional development.

InfraView Ltd is seeking a PKI Engineer with a focus on operating and engineering activities in Hertfordshire. The position offers a salary range of £65,000 - £75,000 plus car allowance and provides limitless training, development, and progression opportunities. Ideal candidates should have experience working with HSMs, familiarity with PKI, and knowledge in both Linux and Windows environments. You will be part of a collaborative and close-knit team, utilizing the latest technology.

InfraView Ltd is hiring a Second Line Support Engineer for their office in West/Central London. This role involves using your expertise in Microsoft technologies like M365 and Azure to support clients proactively. Your responsibilities will include handling escalated tickets, performing root-cause analysis, and ensuring compliance with service level agreements. The ideal candidate has a robust background in infrastructure and networking with proven experience in a managed services provider environment, along with exceptional communication skills and a focus on customer satisfaction.

InfraView Ltd is looking for an Infrastructure Engineer who must have DV clearance to join their team in Hertfordshire. The role offers a competitive salary of £65,000 and focuses on utilizing cutting-edge technology within a collaborative work culture. Responsibilities include deploying and configuring hardware, providing second- and third-line support, and ensuring the performance of IT environments. This position offers solid career developing opportunities within a fast-growing environment.

InfraView Ltd is seeking a Security Consultant / Engineer in Manchester to design and implement modern network security architecture. You will work with Fortinet's security solutions and have a strong background in network security. Responsibilities include improving security infrastructure, leading security architecture projects for clients, and handling escalations from the Managed Services desk. A NSE7 certification is required, along with experience in SecOps tooling. This position offers a hybrid work arrangement across two sites.

InfraView Ltd is seeking a VMware & Hybrid Infrastructure PreSales Solutions Architect to engage with customers across the UK. This role involves leading presales activities, producing technical designs, and ensuring customer satisfaction with VMware solutions. The ideal candidate will have a strong understanding of data centre technologies, significant experience in VMware products, and credibility in customer interactions. This is a fantastic opportunity for career growth and professional development.

InfraView Ltd is seeking an X2 Network Consultant & Engineer based in the United Kingdom. In this role, you will design and implement network infrastructure, including edge and core switching technologies. The ideal candidate will have Cisco, Juniper, and/or Aruba certifications, a strong LAN networking background, and the ability to work in a hybrid environment. A competitive salary between £45K and £70K is offered, along with opportunities for professional growth.

InfraView Ltd is seeking a SOC Manager to lead a global Security Operations Centre. The ideal candidate will have a proven track record in SOC leadership and deep expertise in Microsoft security technologies. You will manage a team overseeing 24/7 operations, focusing on incident management, service delivery, and continuous improvement of SOC processes. Relevant certifications in security technologies are preferred. This hybrid position is based in Bucks, with competitive salary ranging from £80,000 to £100,000.

InfraView Ltd is seeking a Presales Solutions Architect specializing in Cisco and network security. This hybrid position requires 2-3 days per week in the London office, where you will engage in scoping calls, draft proposals, and mentor junior staff. The ideal candidate will have a strong background in Cisco R&S LAN, networking, and security, along with excellent communication skills. A competitive salary package is offered, including a car allowance and uncapped commission.

InfraView Ltd is seeking a Cisco Technical Success Manager to work in a hybrid model from the UK. This role offers a salary between £40,000 and £50,000, plus a £5,000 bonus, requiring travel to client sites. You will guide customers on adoption strategies and enhance their use of Cisco products and services. A solid understanding of Cisco360 and excellent customer-facing skills are essential for this position.

Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid £40,000 - £50,000 plus £5K bonus. This role requires a skilled partner of Cisco technology, working within a hybrid model that includes 2 days a week in the office in Leeds, Birmingham, Manchester, or Buckinghamshire, and travel to client sites and Cisco's head office. As a Cisco Technical (non hands on) Customer Success Manager, you will guide customers on their adoption strategy and consumption, helping them to better understand their Cisco landscape and improve utilisation of Cisco products and services. A strong understanding of the Cisco360 Partner Program and full working knowledge of Cisco products, their usage and best adoption practices are essential. You should expect to hold technical conversations with customers, providing advice or enlisting further technical resources when required. Key Skills Strong understanding of Cisco products and solutions to enable support of customers' adoption of products and services Great knowledge of Cisco360 Highly self motivated and goal oriented Confidence to work in a customer facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities Customer relationship management / rapport building Become a trusted advisor to customers and the glue between customers and internal teams Strong understanding of Cisco technologies and the elements of an End to End service Engage with customers, educating them on technology, best practices and advising on new areas where value can be added Experience in senior level IT management and leadership within a Cisco environment Inspire, lead and give guidance to technical and non technical teams in IT operational environments Strong customer facing experience Pipeline management - tracking customer projects, progress reports, and feedback Identify and pass on expansion opportunities to specialists and account managers Participate in shared inbox activities and other shared team initiatives

InfraView Ltd is seeking a Cisco Technical Success Manager to work in a hybrid model from the UK. This role offers a salary between £40,000 and £50,000, plus a £5,000 bonus, requiring travel to client sites. You will guide customers on adoption strategies and enhance their use of Cisco products and services. A solid understanding of Cisco360 and excellent customer-facing skills are essential for this position.

Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid £40,000 - £50,000 plus £5K bonus. This role requires a skilled partner of Cisco technology, working within a hybrid model that includes 2 days a week in the office in Leeds, Birmingham, Manchester, or Buckinghamshire, and travel to client sites and Cisco's head office. As a Cisco Technical (non hands on) Customer Success Manager, you will guide customers on their adoption strategy and consumption, helping them to better understand their Cisco landscape and improve utilisation of Cisco products and services. A strong understanding of the Cisco360 Partner Program and full working knowledge of Cisco products, their usage and best adoption practices are essential. You should expect to hold technical conversations with customers, providing advice or enlisting further technical resources when required. Key Skills Strong understanding of Cisco products and solutions to enable support of customers' adoption of products and services Great knowledge of Cisco360 Highly self motivated and goal oriented Confidence to work in a customer facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities Customer relationship management / rapport building Become a trusted advisor to customers and the glue between customers and internal teams Strong understanding of Cisco technologies and the elements of an End to End service Engage with customers, educating them on technology, best practices and advising on new areas where value can be added Experience in senior level IT management and leadership within a Cisco environment Inspire, lead and give guidance to technical and non technical teams in IT operational environments Strong customer facing experience Pipeline management - tracking customer projects, progress reports, and feedback Identify and pass on expansion opportunities to specialists and account managers Participate in shared inbox activities and other shared team initiatives

InfraView Ltd is seeking a Cisco Technical Success Manager to work in a hybrid model from the UK. This role offers a salary between £40,000 and £50,000, plus a £5,000 bonus, requiring travel to client sites. You will guide customers on adoption strategies and enhance their use of Cisco products and services. A solid understanding of Cisco360 and excellent customer-facing skills are essential for this position.

Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid £40,000 - £50,000 plus £5K bonus. This role requires a skilled partner of Cisco technology, working within a hybrid model that includes 2 days a week in the office in Leeds, Birmingham, Manchester, or Buckinghamshire, and travel to client sites and Cisco's head office. As a Cisco Technical (non hands on) Customer Success Manager, you will guide customers on their adoption strategy and consumption, helping them to better understand their Cisco landscape and improve utilisation of Cisco products and services. A strong understanding of the Cisco360 Partner Program and full working knowledge of Cisco products, their usage and best adoption practices are essential. You should expect to hold technical conversations with customers, providing advice or enlisting further technical resources when required. Key Skills Strong understanding of Cisco products and solutions to enable support of customers' adoption of products and services Great knowledge of Cisco360 Highly self motivated and goal oriented Confidence to work in a customer facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities Customer relationship management / rapport building Become a trusted advisor to customers and the glue between customers and internal teams Strong understanding of Cisco technologies and the elements of an End to End service Engage with customers, educating them on technology, best practices and advising on new areas where value can be added Experience in senior level IT management and leadership within a Cisco environment Inspire, lead and give guidance to technical and non technical teams in IT operational environments Strong customer facing experience Pipeline management - tracking customer projects, progress reports, and feedback Identify and pass on expansion opportunities to specialists and account managers Participate in shared inbox activities and other shared team initiatives

InfraView Ltd is seeking a Cloud Architect specializing in Azure and IaaS, offering a competitive salary of £85,000 - £95,000 plus bonus. In this technical business environment, you'll have opportunities for progression into the Azure AI space. This role requires a blend of commercial and technical skills, with responsibilities including presales, high-level design, customer engagement, and documentation production. If you possess an understanding of presales solutions and can navigate complex technical environments, we encourage you to apply.

Position Project Manager (x2) - IT Infrastructure Managed Services MSP - Networking / Cloud / Security Location & Compensation London (Hybrid - 3 days office / 2 days home) and Southampton (Hybrid - 3 days office / 2 days home) Salary: £55,000-£60,000 + package About the Role We are a fast growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud and cybersecurity solutions, expanding into AI and modern security services to support UK SMEs and connected buildings. As a Project Manager you will be accountable for delivering customer projects on time, on budget and to a high standard, often working from High Level Designs that contain assumptions and require clarification, structure and control. This role demands excellent communication, discipline and organisation, with the confidence to own delivery end to end, manage internal and external virtual teams, and keep stakeholders informed and aligned through clear, consistent reporting. You are not just tracking tasks - you actively shape delivery, prevent delays, control scope and solve problems before they impact customers. Key Responsibilities Project Delivery & Control Communication & Stakeholder Management Organisation, Planning & Reporting Continuous Improvement & Team Contribution About You You must have a Reseller, IT Solutions Provider, MSP background to apply for this role. You are someone who gets things done, even when inputs aren't perfect. Proven experience managing projects within an MSP or technology services environment. Strong, practical project management capability. Excellent communication skills, with the confidence to challenge, clarify and hold people accountable. Experience managing distributed or virtual delivery teams, including third party suppliers. A proactive, solutions focused mindset. Commercial awareness. A solid understanding of project methodologies (PRINCE2, Agile, Scrum or equivalent). Pride in delivery quality and a genuine desire to improve how things are done.