Technical Support Advisor

Location: Hybrid / Glasgow G76 0EQ, UK

job type: Permanent / Full-time

Sector and subsector: IT Technical Support

Salary: Negotiable salary

Linn Products is a well established, thriving and vibrant Glasgow company at the leading edge of designing and manufacturing music systems. Our product range spans the entire audio chain and we take pride in developing unique engineering solutions that push the boundaries of domestic audio reproduction.

We are proud of our collaborative and caring culture, focused on quality, performance and continuous improvement. Linn genuinely cares about our people and supporting their career development.

Due to continued success we are expanding our busy service team and seeking an additional Technical Support Advisor.

This role is the first line of technical expertise for our authorised retailers and trade partners. Day to day, the Technical Support Advisors offer advice on identifying issues, diagnosing faults and guiding partners to a satisfactory resolution. Technical Support also communicate closely with our design, engineering and manufacturing teams, driving continuous improvement by feeding back insights gained through retailer interactions.

Key Responsibilities:

• Provide first-line technical support to our retailers and trade partners via phone and email.
• Troubleshoot hardware, firmware, networking, and configuration issues.
• Recommend clear next steps: configuration changes, on site solutions or return to manufacturer.
• Reproduce reported faults where possible to assist with investigation.
• Feed recurring problems and insights back to other teams within the business to drive continuous improvement.
• Document cases, fixes, and known issues to help build our knowledge base.
• Contribute to retailer training materials and technical documents.
• Excellent communication skills, both written and spoken.
• A strong troubleshooting mindset and structured problem solving skills.
• Assertiveness on the phone with trade partners; calm under pressure and focused on a resolution.
• The ability to prioritise your workload effectively and work independently.
• Willing to work closely with other teams to identify and resolve design and manufacturing issues.

Beneficial Skills:

• Basic understanding of common home/retail AV setups and IP networking fundamentals.
• Confidence supporting connected hardware, AV integration and similar technical products.
• Basic understanding of electronic principles.