Administrator - Complex Leg, Tissue Viability and Lymphoedema Services

Administrator - Complex Leg, Tissue Viability and Lymphoedema Services Band 3

Main area Administration Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 327-26-564

Site Southgate Moorings Town Gloucester Salary £25,760 - £27,476 per annum Salary period Yearly Closing 20/08/:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking 'what matters to you '.

We're passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Job overview

An opportunity has arisen to join a small, supportive team providing administrative support to the Countywide Complex Leg, Tissue Viability and Lymphoedema services.

While working within the admin team this exciting role also involves liaising with clinicians across the 3 services.

Main duties of the job

• Providing administrative support to the Countywide Complex Leg, Tissue Viability and Lymphoedema services.
• Administering clinics, managing appointments and patient records.
• Processing patient new referrals on system.
• Scanning of documents and attaching to patients notes.
• Telephone, email and other electronic communication with patients, carers, colleagues and other health and social care professionals.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

• Providing administrative support to the Countywide Complex Leg, Tissue Viability and Lymphoedema services.
• Administering clinics, managing appointments and patient records.
• Processing patient new referrals on system.
• Scanning of documents and attaching to patients notes.
• Telephone, email and other electronic communication with patients, carers, colleagues and other health and social care professionals.
• GCSE Maths & English - Grade C and above.
• Level 3 NVQ in business and administration or Supervisory qualification, or equivalent experience.

Experience

• Knowledge/experience of administration duties.
• Previous experience in healthcare setting.

Skills

• Ability to work in a team.
• Good organisational skills.

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites.
• 27 days leave plus bank holidays, increasing up to 33 days with long service.
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours.
• Flexible, family friendly and agile working opportunities.
• Recognition and long service awards.
• Fast Track physiotherapy.
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

If you are aged 16-30, you may be eligible for financial and pastoral support from the King's Trust, with who we are in partnership with to support your first 6 months in role. We will pass on your details to the King's Trust who will be in touch with you if you are eligible. If you would rather not be contacted, please let us know.

For more information please see the attached 'Additional Information for Applicants' document.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.