ME AND EM LIMITED
Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM. Job Responsibilities: Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout. Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms. Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components. Ensure all systems are kept current with patches and maintained in line with company security standards. Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption. Ensure daily backups have executed successfully; take prompt remedial action on any failures. Actively participate in IT projects across planning, implementation, and post-golive support. Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement. Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure. Review support trends to identify recurring issues and drive proactive, lasting f ixes. Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented. Ensure IT purchasing decisions are cost-e ective and aligned to business needs. Skills Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies Strong stakeholder management experience with excellent relationship building skills Experience in project management and/or delivering tasks on time according to strict deadline The ability to investigate and troubleshoot underlying issues Experience of writing procedural and/or support documentation Excellent organisational skills with the ability to multi-task Ability to manage own time e ectively and to be prompt and punctual Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice framework for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Experience of working accurately and confidently with service desk tools and technology Experience of delivering a high level of customer service Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM. Job Responsibilities: Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout. Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms. Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components. Ensure all systems are kept current with patches and maintained in line with company security standards. Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption. Ensure daily backups have executed successfully; take prompt remedial action on any failures. Actively participate in IT projects across planning, implementation, and post-golive support. Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement. Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure. Review support trends to identify recurring issues and drive proactive, lasting f ixes. Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented. Ensure IT purchasing decisions are cost-e ective and aligned to business needs. Skills Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies Strong stakeholder management experience with excellent relationship building skills Experience in project management and/or delivering tasks on time according to strict deadline The ability to investigate and troubleshoot underlying issues Experience of writing procedural and/or support documentation Excellent organisational skills with the ability to multi-task Ability to manage own time e ectively and to be prompt and punctual Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice framework for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Experience of working accurately and confidently with service desk tools and technology Experience of delivering a high level of customer service Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
ME AND EM LIMITED
Location:Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role is critical for providing advanced technical expertise and knowledge within the IT team, ensuring the stability, reliability, and performance of IT systems and infrastructure within ME+EM. Job Responsibilities: Provide third-line technical support to resolve complex and escalated IT issues, including incidents and service requests, ensuring timely resolution and minimal disruption to business operations. Own the end-to-end patch and vulnerability management lifecycle, from scanning and prioritisation through to remediation and reporting. Hands on experience configuring and administering enterprise email security platforms such as Mimecast, Proofpoint, or Microsoft Defender for O ice 365, including anti phishing, anti spoofing, DLP policies, and SPF/DKIM/DMARC implementation. Design, implement, and continuously test enterprise Backup and Disaster Recovery strategies, ensuring procedures are clearly defined, documented, and validated through regular DR simulations. Design, implement, and maintain IT infrastructure including servers, storage systems, networking devices, and virtualization environments, to ensure high availability, scalability, and performance to meet the growth needs of ME+EM. Investigate and diagnose advanced software, hardware, and network problems, utilising expert knowledge of Azure, Google Cloud and Hyper V infrastructure to troubleshoot and identify root causes and implement effective solutions. Collaborate with second line engineers, vendors, and other IT teams to resolve escalated issues, providing guidance and expertise as needed. Lead and participate in IT projects, including system upgrades, migrations, and deployments, from planning and design to implementation and postimplementation support. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and ensure compliance with regulatory requirements. Provide mentorship and training to junior engineers, sharing expertise and best practices to enhance the overall technical capabilities of the team. Stay abreast of emerging technologies, industry trends, and best practices, evaluating their potential impact and recommending innovative solutions to address business needs. Skills IT-related degree or equivalent professional experience CCNA or Microsoft Azure Administrator (AZ-104) certified - essential Experience in a third line, cloud, or network infrastructure role Proven experience designing and implementing backup & disaster recovery strategies, with clearly defined RTOs and RPOs Experience with backup and recovery tooling such as Veeam, Azure Site Recovery, or equivalent Hands on experience managing the full patch and vulnerability lifecycle, from scanning through to remediation and reporting Experience configuring and administering email security gateways such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including SPF, DKIM, and DMARC Advanced routing and switching knowledge including BGP, OSPF, VLANs, and QoS Firewall administration experience with platforms such as Palo Alto, Fortinet, or Cisco ASA Experience with network monitoring tools such as SolarWinds, PRTG, or equivalent Strong understanding of VPN technologies including IPSec, SSL, and Always On VPN Azure networking experience covering VNets, ExpressRoute, Azure Firewall, NSGs, and load balancers Experience with Azure Policy and Defender for Cloud for security posture and compliance management Proficiency in Entra ID including Conditional Access, Privileged Identity Management (PIM), and identity governance Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk - desirable Working knowledge of data protection legislation including GDPR and practical implementation of compliance controls - desirable Scripting or automation experience using PowerShell or similar - desirable Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please emailshould you require any adjustments needed to takepart in this recruitment process.
Location:Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role is critical for providing advanced technical expertise and knowledge within the IT team, ensuring the stability, reliability, and performance of IT systems and infrastructure within ME+EM. Job Responsibilities: Provide third-line technical support to resolve complex and escalated IT issues, including incidents and service requests, ensuring timely resolution and minimal disruption to business operations. Own the end-to-end patch and vulnerability management lifecycle, from scanning and prioritisation through to remediation and reporting. Hands on experience configuring and administering enterprise email security platforms such as Mimecast, Proofpoint, or Microsoft Defender for O ice 365, including anti phishing, anti spoofing, DLP policies, and SPF/DKIM/DMARC implementation. Design, implement, and continuously test enterprise Backup and Disaster Recovery strategies, ensuring procedures are clearly defined, documented, and validated through regular DR simulations. Design, implement, and maintain IT infrastructure including servers, storage systems, networking devices, and virtualization environments, to ensure high availability, scalability, and performance to meet the growth needs of ME+EM. Investigate and diagnose advanced software, hardware, and network problems, utilising expert knowledge of Azure, Google Cloud and Hyper V infrastructure to troubleshoot and identify root causes and implement effective solutions. Collaborate with second line engineers, vendors, and other IT teams to resolve escalated issues, providing guidance and expertise as needed. Lead and participate in IT projects, including system upgrades, migrations, and deployments, from planning and design to implementation and postimplementation support. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and ensure compliance with regulatory requirements. Provide mentorship and training to junior engineers, sharing expertise and best practices to enhance the overall technical capabilities of the team. Stay abreast of emerging technologies, industry trends, and best practices, evaluating their potential impact and recommending innovative solutions to address business needs. Skills IT-related degree or equivalent professional experience CCNA or Microsoft Azure Administrator (AZ-104) certified - essential Experience in a third line, cloud, or network infrastructure role Proven experience designing and implementing backup & disaster recovery strategies, with clearly defined RTOs and RPOs Experience with backup and recovery tooling such as Veeam, Azure Site Recovery, or equivalent Hands on experience managing the full patch and vulnerability lifecycle, from scanning through to remediation and reporting Experience configuring and administering email security gateways such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including SPF, DKIM, and DMARC Advanced routing and switching knowledge including BGP, OSPF, VLANs, and QoS Firewall administration experience with platforms such as Palo Alto, Fortinet, or Cisco ASA Experience with network monitoring tools such as SolarWinds, PRTG, or equivalent Strong understanding of VPN technologies including IPSec, SSL, and Always On VPN Azure networking experience covering VNets, ExpressRoute, Azure Firewall, NSGs, and load balancers Experience with Azure Policy and Defender for Cloud for security posture and compliance management Proficiency in Entra ID including Conditional Access, Privileged Identity Management (PIM), and identity governance Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk - desirable Working knowledge of data protection legislation including GDPR and practical implementation of compliance controls - desirable Scripting or automation experience using PowerShell or similar - desirable Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please emailshould you require any adjustments needed to takepart in this recruitment process.