Clinical Office Administrator

We are seeking a highly organised, proactive and adaptable Office Administrator to join our busy General Practice team. This is an excellent opportunity for an enthusiastic individual who enjoys working in a fast-paced healthcare environment and can effectively manage multiple competing demands while maintaining a high standard of patient service.

The successful candidate will play a key role in supporting the smooth day-to-day running of the practice, providing administrative support to clinical and non-clinical staff, and ensuring confidentiality and professionalism at all times.

PLEASE NOTE, LIKE MANY SURGERIES, WE HAVE A POLICY WHEREBY STAFF CANNOT BE REGISTERED AS PATIENTS. IF YOU ARE CURRENTLY REGISTERED AT ALBRIGHTON MEDICAL PRACTICE AS A PATIENT, YOU WOULD NEED TO REGISTER ELSEWHERE BEFORE YOUR EMPLOYMENT COMMENCED.

The Office Administrator will:

• Provide comprehensive administrative support across the practice.
• Process incoming correspondence, emails and documentation accurately and efficiently.
• Support patient registration, records management and document workflow processes.
• Manage and prioritise a varied workload whilst responding to changing service needs.
• Assist with appointment administration and patient communications where required.
• Maintain accurate electronic records using Emis, Accurx, Docman and Microsoft Office applications.
• Support practice projects, audits and reporting requirements.
• Liaise professionally with patients, clinicians, hospitals and external agencies.
• Ensure compliance with practice policies, information governance and confidentiality requirements.
• Undertake additional administrative duties to support the efficient operation of the practice.

Albrighton Medical Practice is a friendly and forward-thinking GP surgery committed to delivering high-quality patient care. We pride ourselves on providing a supportive working environment where staff are encouraged to develop their skills and contribute to continuous improvement.

The Office Administrator will:

• Provide comprehensive administrative support across the practice.
• Process incoming correspondence, emails and documentation accurately and efficiently.
• Support patient registration, records management and document workflow processes.
• Manage and prioritise a varied workload whilst responding to changing service needs.
• Assist with appointment administration and patient communications where required.
• Maintain accurate electronic records using Emis, accurx and docamn and Microsoft Office applications.
• Support practice projects, audits and reporting requirements.
• Liaise professionally with patients, clinicians, hospitals and external agencies.
• Ensure compliance with practice policies, information governance and confidentiality requirements.
• Undertake additional administrative duties to support the efficient operation of the practice.

• Qualifications:
• GCSEs (or equivalent) including English and Mathematics.
• Good standard of IT literacy.
• Experience:
• Previous administrative experience in an office environment.
• Experience using Microsoft Office applications including Outlook, Word and Excel.
• Experience handling confidential information appropriately.
• Ability to manage multiple tasks and work to deadlines.
• Knowledge and Skills:
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to learn new systems and processes quickly.
• Ability to prioritise competing demands effectively.
• Strong problem-solving skills and initiative.
• Ability to work independently and as part of a team.
• Professional, flexible and adaptable approach to work.
• Understanding of the importance of confidentiality and data protection.
• Personal Qualities:
• Proactive and self-motivated.
• Reliable and dependable.
• Calm under pressure.
• Positive and approachable.
• Committed to providing excellent patient service.
• Willingness to embrace change and support service improvement.
• Previous experience working in a GP Practice, NHS or healthcare setting.
• Knowledge of EMIS Web or other NHS clinical systems.
• Understanding of NHS administration processes and patient pathways.
• Experience in document management and workflow systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.