Trainee Dynamics 365 Business Central Service Desk Analyst

Trainee Dynamics 365 Business Central Service Desk Analyst

ERP Service Desk

Full time

Permanent

Turn Your Accounting Knowledge into a Career in Technology

Are you AAT qualified or currently working in an accounts role and wondering what your next career step could be?

You don't have to leave your finance knowledge behind to build a career in technology. At The HBP Group, we'll help you use your understanding of accounting and business processes to become a specialist in Microsoft Dynamics 365 Business Central, one of the world's leading ERP and finance systems.

We're looking for someone with AAT Level 3, equivalent finance experience or a strong understanding of accounting processes to join our team as a Trainee Business Central Support Analyst.

You might currently work as an Accounts Assistant, Finance Administrator, Bookkeeper, Payroll Assistant or in another transactional finance role. You don't need previous IT support experience or knowledge of Business Central-we'll provide structured training, mentoring and hands on experience.

Your finance knowledge will help you understand the challenges our customers face. We'll teach you how to investigate them, resolve software queries and develop a rewarding long term career in finance technology.

Why Move from Accounts into Finance Software?

Your accounting knowledge is valuable far beyond a traditional finance department. In this role, you'll use it to:

• Help customers resolve real accounting and software queries.
• Understand processes such as invoicing, purchasing, banking, VAT and financial reporting.
• Learn how businesses use finance and ERP software.
• Develop specialist knowledge in Microsoft Dynamics 365 Business Central.
• Build a career with routes into senior support, consultancy, implementation, training or customer success.

This is an opportunity to move into technology without starting from scratch. We'll build on what you already know and teach you the technical skills you need.

About the Role

As a Trainee Service Desk Analyst, you'll learn how to provide first line support to customers using Microsoft Dynamics 365 Business Central.

Working alongside experienced analysts, you'll develop your knowledge of ERP software, customer service, troubleshooting and support processes while gradually taking ownership of customer queries as your confidence grows.

This is an excellent opportunity for someone who enjoys learning, solving problems and delivering outstanding customer service.

What You'll Be Doing Supporting Our Customers

• Learn how to provide first line support for Business Central customers.
• Assist customers via phone, email and our helpdesk system.
• Provide clear and professional updates throughout the support process.
• Help customers make the most of self service resources.

Developing Your Technical Skills

• Learn how to diagnose and resolve software issues.
• Assist with software upgrades and customer communications.
• Gain an understanding of ERP systems and business processes.
• Support User Acceptance Testing and customer guidance where appropriate.

Service Desk Operations

• Log and manage support tickets accurately.
• Learn how to prioritise work against Service Level Agreements (SLAs).
• Maintain detailed customer records and documentation.
• Escalate complex issues appropriately while learning from experienced colleagues.

Learning & Development

• Receive structured mentoring and coaching.
• Complete technical and professional development training.
• Develop your understanding of Microsoft Dynamics 365 Business Central.
• Build the skills needed to progress into a Software Support Analyst role.

What We're Looking For

We're looking for someone who enjoys technology, has excellent communication skills and genuinely enjoys helping people.

You'll be:

• Curious and eager to learn.
• Organised with strong attention to detail.
• Customer focused and approachable.
• Comfortable working independently and as part of a team.
• Positive, resilient and adaptable.
• Motivated to develop a long term career in IT.
• Right to work in the UK.
• Full UK Driving Licence.
• Access to an insured vehicle for business use.
• AAT Level 3, equivalent experience, or a good understanding of finance/accounting processes relevant to Business Central.
• Excellent written and verbal communication skills.
• Interest in ERP software or Microsoft Dynamics 365 Business Central.
• Basic IT troubleshooting knowledge.
• Experience with software such as Dynamics, Sage, Exchequer or Opera.
• Microsoft or IT related certifications (beneficial but not essential).

Why Join The HBP Group?

At The HBP Group, we're committed to developing people.

Joining our team means you'll benefit from:

• Comprehensive training and mentoring.
• A clear career pathway into ERP software consultancy or senior support roles.
• Hands on experience with Microsoft Dynamics 365 Business Central.
• Supportive colleagues who genuinely want to help you succeed.
• Opportunities to gain industry recognised knowledge and experience.
• A collaborative culture built on learning, teamwork and exceptional customer service.

If you're looking to start your career in ERP software support with a company that invests in your future, we'd love to hear from you.

Closing Date: 30th August 2026

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Company overview

The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions.

We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency.

We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall.

You're someone who enjoys solving problems and helping others. When something isn't working, you like getting to the bottom of it and finding a practical solution.

You're naturally curious and enjoy learning new systems, technologies and ways of working. You don't need to know everything already-you have the enthusiasm and determination to develop your skills through training and hands on experience.

You're organised, communicate clearly and take pride in doing things properly. Whether you're speaking to a customer, updating documentation or working with colleagues, you're professional, reliable and approachable.

You enjoy being part of a team but are equally happy taking responsibility for your own work. You're adaptable, resilient and understand that every customer interaction is an opportunity to make a positive difference.

Most importantly, you're looking for a career where you can continue to learn, develop and build specialist knowledge in Microsoft Dynamics 365 Business Central and ERP software support.

If this sounds like you, we'd love to hear from you.

Hours

35

30-08-2026

Job attachments

Trainee_Dynamics_365_Business_Central_Service_Desk_Analyst.pdf