ICT Technical Service Desk Specialist

We are looking for an experienced Service Desk Analysts to join an ITIL based Service Delivery team helping to resolve complex technical issues for all of the Trusts Employees.The post holder would be joining a well established support team which supports the Trust 24/7 X 365. You will be the first point of contact for all technical issues or requests

The role will work within the Service Delivery team to provide support for a range of services to all users within the Trust. This will include providing support remote and in person. The team upholds a strong team ethic and values and is often seen as the face of ICT.

The role is to provide technical support within agreed service levels, technical standards and policies. The post-holder will have experience providing a service management tool for handling support calls and other ITIL processes.

The successful candidate will be knowledgeable in a range of IT systems and demonstrate excellent problem solving skills.

In return, we will develop your skills, knowledgeand experience with formal and on-the-job training. This is a fantastic opportunity to take a role in the Trust's Informatics team and to be a valued member of one of the country's highest profile Trusts.If you have a background in IT/Informatics, are interested with working with a Trust accelerating through digital transformation programmes within the Trust and local ISC, and like a challenge then we would love to hear from you.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

• oEducated to a degree level or the equivalent combination of education, training, or work experience.

• oAt least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users
• oAt least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users) oAt least 1 year experience in using a Service Management Tool to log incidents and requests with the appropriate information. oExperienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults.
• oExperienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults.
• oPrevious experience working in an NHS environment.
• oExperience in configuration, installation, and support of end user infrastructure
• oExperience in technologies currently used by the Trust; DHCP and Wi-Fi connected devices

• oKnowledge of Microsoft operating systems and office software
• oKnowledge of Active Directory and Microsoft Applications such as Office 365 and SharePoint
• oKnowledge of the ITIL v4 guiding principles and processes.

• oAbility to quickly analyse problems and establish a technical fix.
• oAbility to troubleshoot basic network issues, software, mobile device, and printing faults
• oAbility to work well in a fast-paced, high-stress team environment
• oExcellent interpersonal skills and the ability to interact with a range of people including executives, management, and individual contributors (clinical and non-clinical)
• oAble to convey information by email, telephone and face-to-face to staff of all levels.
• oAble to record complex technical details accurately and able to document technical procedures.
• oExcellent analytical diagnostics and PC troubleshooting skills
• oAbility to prioritise and work under pressure to meet deadlines

• oWillingness to learn new systems and technologies
• oAbility to participate in the departmental out-of-hours shift rota, which includes unsociable hours such as evenings, nights, and weekends.
• oWilling to take on responsibilities and challenges
• oEvidence of continuous development

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.