Pensions Administrator (Bulk Purchase Annuities)

Equiniti is a leading international provider of shareholder, pension, remediation and credit technology. With over 6,000 employees, it supports 37 million people in 120 countries.

Equiniti is seeking a Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its clients and customers. The role requires a minimum of one year of experience in the pensions industry, ideally in Bulk Purchase Annuities and/or defined benefit pension scheme administration.

• Provide buy in and buy out administration services to customers, working to agreed targets.
• Put the member experience at the heart of every transaction we support.
• Interpret and apply trustee membership movements to the insured population during buy in administration.
• Complete and check casework and provide feedback.
• Resolve customer enquiries (oral and written).
• Collate and escalade trustee and client enquiries (oral and written).
• Draft non standard correspondence in response to customer and client enquiries.
• Collate and analyse data and produce routine reports.
• Perform and issue pension calculations, including manual calculations.
• Check and review trustee's pension calculation during buy in administration.
• Carry out projects and ad hoc activities as determined by the team leader.

• Excellent attention to detail and the ability to follow defined processes and procedures.
• Strong communication skills.
• Strong desire to deliver exceptional customer service.
• The ability to develop positive and productive working relationships.
• Computer literate with a willingness to learn a variety of systems.
• Strong numeracy and literacy skills.
• Previous experience of defined benefit pensions is preferred.
• Knowledge of bulk purchase annuities is desirable.
• Proven track record of quality, timely delivery.

• Equiniti Pension Plan: Equiniti matches your pension contributions up to 10%.
• All employee long term incentive plan (LTIP) gives all EQ colleagues the opportunity to benefit if the company is sold for a profit.
• Health and wellbeing: employee assistance programme offering counselling, legal and wellbeing support for colleagues and their households.
• Life assurance cover at four times salary, with the option to purchase enhanced cover.
• Employee discounts: discounts and cashback at high street stores via the EQ Wins Platform.
• Flexible benefits: a wide variety of benefits through the flex plan, including gadgets, travel insurance, will writing, holiday trading and more.
• Time off: typically 28 days holiday plus bank holidays, with 2 volunteer days.
• Winning together: Equiniti ICON award vouchers recognising individuals who go above and beyond.
• Learning and development: investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Any offer of employment is subject to satisfactory pre employment screening checks.