Business Development Manager

The Business Development Manager (BDM) is responsible for driving revenue growth through the acquisition of new SMB customers, developing existing customer relationships, and promoting Samsung's market-leading B2B technology solutions. This role works within a collaborative sales environment to create demand, identify new business opportunities, enhance customer engagement, and deliver exceptional commercial outcomes in partnership with the Business Development Executive team and wider Samsung stakeholders.

• Own the commercial performance of an assigned portfolio of customers, accounts and product opportunities, delivering sustainable revenue growth and profitability.
• Develop and execute strategic account growth plans to increase customer spend, product adoption and long-term value.
• Identify, qualify and acquire new SMB customers through proactive business development activity, demand generation, networking and relationship development.
• Influence key decision-makers and stakeholders, delivering tailored commercial solutions aligned to customer objectives.
• Maintain an accurate sales pipeline and forecast, ensuring effective opportunity management and delivery against business targets.
• Conduct regular customer visits and business reviews to strengthen relationships, understand business priorities and uncover growth opportunities.
• Act as a trusted advisor, providing guidance on Samsung's products, services and ecosystem solutions, demonstrating use cases and business benefits to customers.
• Engage end users through Samsung events, enablement sessions and customer-facing activities to increase awareness, adoption and growth.
• Represent Samsung Business Services Centre professionally at customer meetings, events and networking opportunities.
• Lead account planning in partnership with the Business Development Executive team to create a seamless customer experience.
• Collaborate with Samsung category managers, divisional teams and internal stakeholders to develop and execute customer growth strategies.
• Share customer, market and competitor insights to support wider business planning and decision-making.
• Deliver against agreed sales targets, KPIs and business objectives.
• Maintain accurate CRM records, account plans and commercial forecasting.
• Prepare and present customer reviews, pipeline updates and business performance reports to stakeholders.
• Maintain a strong understanding of Samsung's product portfolio and emerging technology trends to provide informed recommendations.

• Proven experience in a B2B sales, business development or account management role.
• Strong track record of acquiring and growing business customers.
• Ability to build relationships, identify opportunities and drive commercial growth.
• Self-motivated and proactive, generating opportunities from multiple sources including leads, events, partnerships, and existing customer base.
• Excellent communication, presentation and stakeholder management skills.
• Commercially minded with the ability to translate customer needs into value-led solutions.
• Confident in presenting and demonstrating technology solutions and business benefits.
• Strong planning, pipeline management and forecasting capabilities.
• Collaborative, able to work across teams and build relationships with internal and external stakeholders.
• Proficient in CRM systems and Microsoft Office.
• Full UK driving licence and willingness to travel to customer locations as required.

• Competitive salary: £34,000 - 44,000 (dependent on experience)
• Car allowance
• Bonus scheme included in package
• Working pattern & travel requirements: field sales, home working and office-based collaboration
• Role involves regular visits to customers within the assigned territory, with occasional travel to Samsung locations as needed

Location: Leeds, United Kingdom Time Type: Full time Contract Type: Fixed Term

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.