Medical Administrator - GP Practice

As a NHS Medical Administrator, youll be the backbone of our clinical admin operations for 6 GP Practices across South East London. You will keep everything running smoothly behind the scenes while supporting clinicians and patients. From managing Medical Reports, Referrals, handling Lab Results or triaging incoming patients clinical documentation, youll play a vital role in delivering high-quality care. Youll help keep patient records accurate and up to date by coding, summarising, and uploading information into EMIS, and youll support essential admin processes.

Youll be the critical link between General Practitioners and patient outcomes.

This role is perfect for someone with a medical background whos detaildriven, organised, and enjoys work that directly contributes to better patient care behind the scenes.

If youre detail-driven, quick to learn, and ready to make an impact in primary care, this is your chance to start a meaningful career within the NHS.

• Reviewing and triaging incoming clinical documents including hospital letters, blood results, discharge summaries, and consultant reports and deciding what action is needed.
• Routing information to the right clinician (GP, pharmacist, nurse, etc.) based on urgency, risk, and clinical protocols.
• Coding and summarising key clinical information into EMIS to keep patient records accurate and up to date.
• Spotting urgent or safetycritical information and escalating it quickly to ensure no important clinical actions are missed.
• Supporting clinicians by reducing their administrative workload, allowing them to focus on direct patient care.
• Managing workflow queues, keeping on top of backlogs, and helping maintain safe turnaround times.
• Constantly working towards personal and team KPIs relating to workload

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.

We work closely with NHS partners to deliver a full range of services from routine checks to complex, long term care backed by robust systems and a culture of continuous improvement.

We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.

The purpose of this role is to support the clinical team by managing key administrative tasks that underpin safe, effective patient care. You will play a vital part in ensuring that patient information is processed accurately, workflows run smoothly, and clinicians are supported to focus on direct patient care.

A core element of the role is the triage and assessment of incoming patient clinical documents as part of the Document Assessment Team. This includes reviewing, categorising, and allocating clinical correspondence appropriately, ensuring urgent or safetycritical information is flagged and passed to the right clinician at the right time.

By combining strong administrative capability with an understanding of clinical priorities, you will help maintain continuity of care, improve safety, and enhance the overall patient experience.

• Understanding of human biology and healthcare processes
• Familiarity with lab tests and investigations
• Knowledge of NHS systems and workflows
• Awareness of clinical governance and data protection

• Bachelors degree in Biochemistry, Biology, Microbiology, or related science
• Previous experience in healthcare or lab environment
• Additional certifications in clinical data handling

• Ability to follow protocols accurately
• Analytical and problem solving skills
• Good written and verbal communication
• Time management and multitasking
• IT proficiency with clinical systems (EMIS)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.