Administrator Menwith Hill

Harrogate/North Yorkshire, North Yorkshire, GB, HG3 2RF. RAF Menwith Hill (100% office based).

Full Time, Permanent. Working hours: 37.5 hours per week, Monday to Friday (8:00 AM-4:30 PM). Salary: £27,500.00 per year.

We provide facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. We have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

You will be responsible for creating, managing, and closing Planned Preventive Maintenance tasks as well as reactive and remedial work orders. You will use CAFM software to manage work orders, schedules, and resources, with experience in IBM Maximo being highly advantageous. A key part of the role will involve developing and maintaining task schedules in line with SFG20 standards to ensure full compliance and operational efficiency.

You will provide day-to-day support to CAFM system users, responding to queries and resolving issues as they arise. Working closely with a range of departments, you will help gather requirements for system improvements and ensure workflows remain efficient and effective. Maintaining accurate records within the CAFM system will be essential, and you will produce clear and reliable reports on task progress, asset status, and compliance.

As part of the Helpdesk Team, you will help build strong client relationships and support the delivery of service level agreements and KPIs. You will also assist the Site Manager with the preparation of weekly and monthly reports and work closely with Technical Services Managers to help them achieve their performance targets. From time to time, you will take minutes for meetings and ensure actions are captured and followed up.

To be successful in this role, you will have previous experience in Administration. You will have proficiency in Microsoft Word and Excel for reporting and data management. Experience using IBM Maximo or a comparable CAFM system is strongly desirable.

Strong organisational skills, excellent attention to detail, and the ability to manage multiple priorities are critical to succeeding in this role.

You must be able to pass SC Clearance to be eligible for this role.

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• Volunteer leave
• Established reward and recognition scheme
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes

We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.