626 Helpdesk jobs

(Technical Support Specialist 12mths hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders Agile, resourceful learner with strong attention to detail Candidates must be able to display a working knowledge with: Applying technical concepts to troubleshooting procedures Installing, configuring, and troubleshooting various, software, and hardware A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset. Preference will be given to candidates with the following skills and experience: 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk Bachelor's Degree/Diploma with technical background Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+ Minimum of 1 year experience working with a CRM platform Experience working in environments using the KCS Methodology

Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members. Infrastructure & Systems Management Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance. Network Support Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations. Bespoke Application Support Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability. Project Involvement & Delivery Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management. Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation. Policy Compliance & Governance Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous Improvement Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development. Requirements: 5 years previous experience in a helpdesk environment is necessary. Planning, organising and good communication skills. Access to own vehicle. Willingness to learn. Understanding of SQL would be very beneficial. Adaptable to changing circumstances and demands. Good knowledge of Microsoft Office 365, especially Excel/VBA. Good Knowledge of Windows and Server operating system. Good problem-solving skills. Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained

IT Support Engineer - macOS - London (Office Based) Competitive Pay Great Perks Are you passionate aboutmacOS and love solving problems? Join a fast-growing IT passionate organisation that pride themselves in having cutting edge, security driven macOS focused IT. We're looking for a hands on, customer focused macOS IT Support Engineer to become part of our London team. This is the perfect opportunity to grow your career in IT-offering real world exposure to cloud technology, Apple device management, automation tools, and much more. What You'll Get A competitive salary with a solid pension plan Paid training and certification support to boost your skills A collaborative, friendly office environment Regular team socials and development sessions What You'll Be Doing Be the go to person for first, second and third line IT support macOS and some Windows - handling calls, emails, and tickets and on site Troubleshoot hardware, software, and network issues for a range of users Assist with onboarding/offboarding - device setup, user accounts, and permissions Keep documentation up to date with clear notes and resolutions Deliver an exceptional support experience both remotely and on site What You Bring Prior experience in 1st line support, helpdesk, or a similar tech role Confidence working with macOS and ideally Windows environments too Understanding of networking (TCP/IP, DNS, DHCP) Excellent communication and multitasking skills A customer first attitude and enthusiasm for learning Experience using Jamf Pro Ideally Jamf Pro or Apple certifications Bonus Points Familiarity with Microsoft 365, Google Workspace, or other cloud systems Considerable experience using MDM tools like Jamf, Intune or JumpCloud Up to date IT certifications (Apple Certified, CompTIA A, ITIL, Microsoft, etc.) If you're eager to grow your career in a forward thinking macOS and Windows IT environment where no two days are the same- we'd love to hear from you. Apply today! Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.

Application Support Analyst Contract: FTC, 11 months (opportunity for permanent) Location: Belfast, Holywood Exchange (Hybrid - 3 days onsite / 2 days WFH) Hours: Monday-Friday, 9:00am-5:00pm (with flexitime options) VANRATH is partnering with a leading organisation to recruit an Application Support Analyst to join a busy business support function on an 11-month contract. This opportunity would suit someone with a strong understanding of business operations and systems, particularly ERP platforms such as SAP, who enjoys problem-solving, working with data, and supporting colleagues across the wider business. A formal IT background is not essential. We're keen to speak with candidates who understand how businesses operate, can navigate systems confidently, and are quick to learn new processes. The Role As an Application Support Analyst, you will: Act as a key point of contact for application and system-related queries, providing first line support to users across the business Investigate and resolve system issues, ensuring applications and data are operating effectively Manage user access, system administration, and ongoing maintenance activities Monitor data quality and accuracy, supporting strong data governance practices Support batch jobs, system interfaces, and integrations Work closely with internal development teams and third party providers to deliver system enhancements Maintain helpdesk records and contribute to process documentation Support end users through system training and adoption initiatives Analyse data to identify trends, risks, and opportunities for process improvement The Person We're looking for someone with: A strong understanding of core business processes such as sales, purchasing, logistics, or finance Strong analytical skills with excellent attention to detail Confidence working with data and system processes The ability to learn new systems and adapt quickly Strong communication skills and the ability to build relationships with stakeholders at all levels Desirable: Experience using ERP systems such as SAP (or similar) from a business/user perspective Interested? To speak in complete confidence about this opportunity, please click apply, or contact VANRATH for more information.

MCS Group is proud to be supporting a growing technology company in County Louth who are looking to hire a Junior Systems Administrator to join their internal IT team. (On-site - 5 days - County Louth) This is an excellent opportunity for: A recent graduate looking to kick-start a career in IT Someone with 1-2 years' experience in IT support/helpdesk An ambitious junior engineer eager to learn and develop across infrastructure and systems administration The role offers hands-on exposure to: Microsoft 365 Active Directory / Entra ID Intune & device management Windows environments User support & troubleshooting Core infrastructure & IT security processes What stands out about this opportunity is the breadth of exposure available early in your career. You'll work across a wide range of technologies while learning from experienced senior engineers in a supportive environment. The team are looking for someone with: A logical problem-solving mindset Strong communication skills Good attention to detail A willingness to learn and develop technically An IT-related degree or equivalent practical experience Certifications such as MS-900, AZ-900, CompTIA A+ or Network+ would be advantageous, but not essential. Package includes: Private healthcare Flexible working Pension contribution Exercise and well being reimbursement 25 days annual leave + bank holidays Strong culture and progression opportunities To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Calum Omand Specialist Recruitment Consultant at MCS Group on We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles

Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies What We're Looking For We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability to support and train non-technical users Strong problem-solving skills, attention to detail and the ability to manage multiple priorities Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.

IT Service Desk Engineer (SC Cleared) Leeds (Hybrid) 5 Month Contract £(Apply online only)/day (Inside IR35) IT Service Desk Engineer needed with active SC Security Clearance . Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds. A chance to work with a leading global IT transformation business specialising in large-scale Government projects: Must have proven IT Application Helpdesk / Service Desk support experience. Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues. Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments. Proven experience in an IT/Application Support helpdesk, providing direct user support. Strong fault-finding, trouble-shooting and 1st-time fix experience. Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history. ITIL experience preferred - ITIL V4 Certification or Training advantageous. Active SC Security Clearance is essential for this role.

2nd Line Support Engineer Poole £31,000 DOE As a 2nd Line Support Engineer within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme: Established company pension scheme. Health & Wellness Program: Access to health & wellness and employee rewards platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? If you re ready to take the next step in your career as a 2nd Line Support Engineer , this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.

We’re looking for a Network Engineer to take ownership of a complex, multi-site enterprise network supporting critical matchday, broadcast and business operations. This is not just a BAU support role. You’ll play a key part in modernising our network estate; improving resilience, performance and security across stadium, office and remote environments. What you’ll be doing Own and improve a multi-site network estate (Anfield, offices, remote sites) Lead resolution of high-impact incidents (connectivity, Wi-Fi, performance) Drive improvements in: Network resilience and failover Wi-Fi performance and user experience SD-WAN and site connectivity Work across LAN / WAN / Wi-Fi / firewalls to deliver end-to-end solutions Partner with infrastructure, security and application teams to improve service quality Identify recurring issues and implement permanent fixes (not workarounds) Support ongoing transition to modern, secure network architecture What we’re looking for We’re interested in engineers who: Have experience supporting complex, multi-site enterprise networks Have experience in migrating from a traditional network to an SD WAN Are comfortable across: Routing & switching (Cisco / equivalent) Firewalls (e.g. Fortinet, Palo Alto) Wireless networks (enterprise Wi-Fi) Understand modern networking concepts, such as: SD-WAN Zero Trust / SASE Network segmentation Can lead incidents and problem resolution, not just follow tickets Take a proactive, ownership mindset to improving services Can communicate clearly with both technical and non-technical stakeholders Nice to have (but not essential) Experience in broadcast, media or high-availability environments Exposure to cloud networking (Azure / AWS) Network automation / scripting awareness Vendor certifications (CCNA/CCNP or equivalent) What success looks like Network issues identified and resolved before users raise tickets Improved Wi-Fi and connectivity performance across key sites Clear, measurable improvements in resilience and failover Strong collaboration across IT teams   Why should you apply?   This is  a full-time permanent role working 35 hours per week. Your main base will be our Anfield office, you will also be required to work at other LFC offices from time to time, as required. Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible. To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to: Contributory pension scheme matching up to 5.5% Life Assurance Cover Free financial guidance and mortgage advice Car salary sacrifice scheme for affordable driving Cycle to Work scheme to keep you active Purchase season ticket loans for easier commuting Exclusive shopping discounts & cashback with top retailers Will Writing Service for future planning Employee Assistance Programme for confidential support Medicash Health Cash Plan for everyday healthcare needs Volunteering opportunities to give back to the community Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts …and much more!  LFC Benefits.pdf At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within .  We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch .  We take our responsibilities in this area seriously and through the work being done across the club, we are  committed  to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.  We are  committed  to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you  share  our  enthusiasm  and passion for inclusivity, then we want to hear from you. Liverpool FC is  committed  to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. #LFCJobs

Data Engineer Derby Up to £32k Python, SQL, PowerBI 4 days per week on site - you will need to live in a commutable distance I am working with a multi award winning client in Derby who is looking for a Data Engineer to join their business. They are looking for a data engineer to build dashboards and reports in PowerBI, write SQL queries, analyse and manipulate data using Python. The quality of this data is crucial to their growth and informed decision making, so you should have a degree in data engineering, or be certified and have commercial experience. They are looking for staff that are engaged and motivated that want to drive the business forward. This is an outstanding place to work with a HUGE range of benefits, a friendly, welcoming and supportive staff and management that will encourage your personal development. Benefits On site parking Focus on your professional development goals 28 days annual leave But and sell holiday Flexible working Annual bonus scheme Electric Vehicle Scheme And more Key skills and experience PowerBI for report building Data Visualisation principles SQL - SQL Server, PostgreSQL Python GitHub Excel Degree in Data Engineering / Science, Computer Science or similar Desirable Project Management Software - MS Planner, Jira, Trello DAX, PowerQuery Power Automate, N8N Hybrid Cloud environment Experience with API's Experience with AI platforms It is highly desirable if you have experience from a service desk, or general IT support as you may be required to support the helpdesk when needed. This is an urgent vacancy so if you are interested then please apply quoting reference 102935. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Krome Technologies in Chertsey is seeking an experienced First Line Support Engineer to join their advanced Helpdesk team. The successful candidate will handle troubleshooting for a variety of IT issues and will be expected to deliver top-notch service to clients. This office-based role requires flexibility for client site visits and offers a range of employee benefits including a flexible annual leave package, Employee Assistance Programme, and private medical insurance after 5 years of service.

Helpdesk Administrator (Temporary) Location: Bracknell - Office Based Salary: £13.75ph Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full time temporary position based in our client's office. Key Responsibilities Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state of the art CAFM (Computer Aided Facilities Management) system including assigning contract colleagues and sub contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in house and contractor related. The Ideal Candidate Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision making skills and the ability to take ownership and resolve problems independently If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment. Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

ABOUT THE CLIENT The business is a global medical devices company. Their surgical procedure packs and catheters are used in hospitals throughout the UK and around the world. THE ROLE The purpose of the role will be reporting into the IT Support Manager, working within the IT team providing system administration and support services for the IT infrastructure and associated IT services across all of the businesses sites. Installing, configuring, and upgrading IT systems. THE CANDIDATE You will take ownership for supporting system platforms, including but not limited to ServerClient operating systems, Network configuration, Firewall Administration, and other platforms which underpin the IT Delivery and Service. Comply with organisation procedures to ensure integrity and security of the systems. Ensure the IT Helpdesk system is kept up-to-date and that all tickets/incidents/problems/changes are tracked. Regularly review outstanding work and update accordingly. Maintain confidentiality regarding the information being processed, stored or accessed by the network. Undertake research and self-development where possible, to ensure you maintain an up-to-date knowledge of the software and systems you and your colleague's support. ESSENTIAL EXPERIENCE Detailed and demonstrable knowledge of Networking including VLAN's / ACL / Routing / L2/L3 Detailed knowledge of Active Directory, Group Policy, DHCP, DNS Detailed knowledge of Windows OS and Windows Server 2012/16/19/22 including Hyper-V Clusters Experienced with Office 365 stack including Administration, Exchange and Azure portal Working knowledge of Veeam 11 or above Working knowledge of SCCM Proven experience interacting directly with Directors, Managers and End users. Results orientated with good communication and interpersonal skills Excellent documentation skills and keen attention to detail DESIRABLE EXPERIENCE Familiarity with ITIL Service Management methodology CCNA certification or equivalent ADDITIONAL EXPERIENCE Experience of working with Palo Alto firewalls Experience with Mimecast or other Spam service Familiarity with ManageEngine Service Desk Familiar with IT projects process

IT Helpdesk Technician Location: Greater Belfast area Salary: Competitive + benefits Working Pattern: Full-time, permanent I'm currently supporting the search for an IT Helpdesk Technician to join a well-established and growing organisation with an international footprint. This is an excellent opportunity for someone who enjoys a hands on technical support role while also getting exposure to wider infrastructure projects across multiple sites. This position offers a rare blend of day to day user support and project based technical work, making it ideal for someone who wants to build their career beyond a traditional helpdesk environment. The opportunity Joining an established IT team, you'll play a key role in supporting the company's IT operations across the wider group, ensuring systems remain secure, available and efficient for approximately 600 users. You'll be involved in: Delivering and supporting key IT projects across the business Providing desktop and hardware support across multiple departments Managing user accounts and permissions through Active Directory Monitoring servers and maintaining system availability Supporting backup and disaster recovery processes Managing anti virus and network security controls Supporting printers, scanners and peripheral devices Administering Remote Desktop published applications Maintaining helpdesk documentation and issue tracking Supporting cloud and WAN environments Acting as a point of contact for external IT vendors Assisting with internal user training on Microsoft Office applications Supporting VoIP telephony systems Managing hardware/software inventory and deployments This role will be split between: Helpdesk support Infrastructure improvement projects What my client is looking for To be successful in this role, you'll ideally bring: Previous experience in an IT support / helpdesk environment Strong troubleshooting skills across hardware and software Experience with: Desktop deployment and support PC data migration Printers and scanners Windows environments Active Directory Excellent communication skills Strong organisation and time management Ability to work independently and within a team A proactive attitude and willingness to learn Additional information This role requires: Flexibility to support between 8:00am - 6:00pm Monday to Friday Occasional travel to other business locations when required A genuine interest in developing your technical career

Role: Technical Support Engineer Location: Cheltenham (Hybrid Working) Salary: Up to 35,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team. This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments. What you'll do Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools Troubleshoot and resolve hardware, software and operating system issues Install, configure and maintain desktop, laptop and peripheral equipment Assist with network administration, connectivity troubleshooting and firewall support Monitor, manage and update support tickets to ensure excellent customer service Maintain accurate technical documentation and knowledge base articles Support Microsoft-based environments and business-critical applications Work closely with colleagues to deliver proactive IT solutions and minimise downtime Contribute to ongoing service improvements and technology projects You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times. What we're looking for Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role Strong knowledge of Windows operating systems and desktop support Experience troubleshooting hardware, software and networking issues Understanding of Microsoft technologies and business applications Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous Experience working within a helpdesk or managed service environment Excellent communication and customer service skills Strong problem-solving abilities and a proactive approach to support Full UK driving licence would be beneficial The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service. Why join? Salary up to 35,000 Hybrid working arrangement Join a growing and established IT services business with over 25 years of industry experience Exposure to a broad range of technologies, clients and projects Supportive team culture with opportunities for professional development Company pension, events and on-site parking Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.

IT Business Coach We are seeking 2 people, 1 for Manchester and 1 for London Borough nest Tower Hill Location: London and Manchester Hybrid role with travel with attendance to the office required Have you ever felt that your experience in IT support, infrastructure or technical services could make a real difference beyond the workplace and help shape the next generation of IT professionals? This is your opportunity to use your technical knowledge and industry expertise to support learners working towards successful completion of their ICT apprenticeship programmes. At Able Personnel , we are recruiting on behalf of a respected and growing training provider for a passionate IT Business Coach to join their expanding team based in London/Manchester. This is a hybrid role where you will coach and support apprentices throughout their apprenticeship journey, helping them develop the knowledge, skills and behaviours required to succeed within the IT sector. You will work closely with both learners and employers, supporting progression, achievement and successful completion of apprenticeship standards. What you will be doing: • Deliver one to one coaching and support to ICT apprentices • Guide learners through their apprenticeship journey from enrolment through to End Point Assessment • Support apprentices in developing technical skills across IT support, troubleshooting, systems, security and customer service • Conduct regular progress reviews and provide constructive feedback • Work with employers and apprentices to develop structured learning plans and workplace projects • Support portfolio development and ensure evidence meets apprenticeship standards • Prepare learners for End Point Assessment interviews and practical assessments • Record learner activity and progress using OneFile and other internal systems • Embed Maths, English, Safeguarding, Prevent, Equal Opportunities and Health and Safety within coaching sessions • Identify learning barriers and provide practical solutions to support learner success • Monitor learner engagement, retention and achievement • Liaise with Internal Quality Assurance and wider delivery teams to ensure quality standards are met • Maintain accurate learner records in line with funding and compliance requirements What we are looking for: • Strong technical knowledge across IT support, infrastructure, systems and troubleshooting • Experience within an IT support, helpdesk, infrastructure or technical services environment • Understanding of IT security principles and best practice • Ability to explain technical concepts clearly to learners and employers • Experience coaching, mentoring, teaching or assessing learners would be beneficial • Excellent communication and stakeholder engagement skills • Strong organisational and administrative skills • Ability to motivate and support learners to achieve their goals • Positive, professional and solution focused approach Essential qualifications: • PGCE, Cert Ed, QTS or Level 4 Teaching Qualification OR: • Level 3 Teaching Qualification • Level 3 Assessor Qualification • English Level 2 or above • Maths Level 2 or above • Degree or higher qualification in a relevant subject area OR: • Minimum 2 years relevant industry experience with appropriate qualifications • Qualification at a level above the programme being delivered • Additional technical certifications demonstrating occupational competence • Level 3 IAG qualification or willingness to work towards within the first 6 months Salary and benefits: • Salary £38,000 to £45,000 per annum • Hybrid working arrangement • 37.5 hours per week • Four office visits per year • 31 days annual leave inclusive of public and bank holidays • Company pension scheme • Medicash Scheme once probation has been passed • Internal wellbeing team • Quarterly recognition lunch for qualifying employees • Quarterly and annual prizes for top performers • Internal and external training courses • Ongoing professional development and technical training • All basic IT equipment provided including laptop and headphones • Supportive and collaborative team environment If you are ready to use your IT experience to support and inspire the next generation of technology professionals, we would love to hear from you.

Technical Customer Service Advisor Bishop's Stortford / London 28,000 - 32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career. What's in it for you? Salary of 28,000 - 32,000 depending on experience Hybrid working with flexibility to work remotely At least one day per week in London- near Liverpool Street Opportunity to work with innovative connected technology and AI-driven solutions Genuine career development and progression opportunities Collaborative and supportive team environment Chance to make a real impact on customer experience and operational performance What you'll be doing Acting as the first point of technical support for customer-facing teams Guiding customers through diagnostics and troubleshooting over the phone and remotely Monitoring and managing system alerts, faults, and performance issues Investigating technical problems to identify root causes and prevent repeat issues Analysing data and reports to spot trends and opportunities for improvement Maintaining accurate service records and ensuring high-quality data management Working closely with engineering, product, and customer service teams to deliver exceptional outcomes Supporting the rollout of new products and technologies What we're looking for Experience in a customer service, technical support, helpdesk, or operational support role Confidence talking customers through technical issues and diagnostics Naturally curious with a strong interest in technology and AI Excellent problem-solving and analytical skills Strong communication skills and the ability to explain technical information clearly Comfortable using systems, dashboards, ticketing platforms, and digital tools Highly organised with excellent attention to detail A proactive, positive attitude and a desire to continuously improve processes and customer outcomes Who will thrive in this role? This role would suit someone who enjoys technology but also loves working with people. Perhaps you've worked in customer service, technical support, IT support, telecoms, facilities management, engineering support, or a helpdesk environment and are looking for a role that offers more responsibility, greater exposure to technology, and long-term career growth. If you're ambitious, technically minded, and excited by the possibilities of AI and connected technologies, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job title : 2 nd Line Support Engineer Salary: £37,000 - £42,000 + Benefits Location: City of London Working Hours : 9:00am - 5:30pm Working style : Fully Onsite Start date : ASAP We are currently partnering with a rapidly growing Managed Service Provider at an exciting stage of their journey. Due to continued growth, they are looking to bring on an experienced 2nd Line Support Engineer to play a key role in delivering exceptional IT support to a diverse client base. As a 2nd Line Support Engineer, you will act as a key point of contact for clients, providing high-quality technical support and guidance across the service desk while also serving as the technical escalation point for 1 st Line Engineers. The 2 nd Line Support Engineer will be joining a close-knit, supportive team within an MSP that invests in its people. Internal progression is actively encouraged, with structured training, exposure to modern technologies and clear pathways into senior engineering roles. Essential skills - 2 nd Line Support Engineer Entra ID & Active Directory GPO's & Conditional access policies Office 365 Exchange Intune Knowledge of backups, cyber security, firewalls MSP experience Strong written and verbal communication skills Desirable Skills - 2 nd Line Support Engineer Networking - DNS, DHCP, VPN, VLAN Relevant certifications Project Experience This is an excellent opportunity to develop your career within a rapidly growing organisation. If this sounds like the right next step for you, please apply with your most up to date CV. IT Support Engineer, 2 nd Line Engineer, Service Desk Engineer, Service Desk Analyst, Helpdesk Engineer, Service Desk, 2 nd Line Support Engineer

Helpdesk Coordinator About the Company Join a fast growing, well established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly - reliable service, strong teamwork, and a commitment to supporting both clients and engineers. You'll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly. About the Role This is a hands-on coordination role at the heart of a busy engineering and maintenance environment. You'll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule. This is not an IT helpdesk role. It's ideal for someone who thrives on organisation, pace, and problem solving. What You'll Be Doing Job Booking & Progression - Book, rebook, and progress reactive and planned maintenance jobs Job Updates - Add notes, completions, and details for drainage and plumbing works Invoicing Approval - Approve completed jobs for invoicing Engineer Scheduling & Coordination Daily Scheduling - Plan engineers' workloads and manage diaries Progress Monitoring - Adjust schedules as jobs change Engineer Liaison - Coordinate access, parts, and site attendance Invoicing & Client Liaison Raise Invoices once work is completed Chase Quotes and approvals Client Communication with property managers and clients Parts Ordering & Tracking Order Materials from approved suppliers Track Deliveries and update the team Prepare Engineers with correct parts before site visits Systems & Admin Use BigChange or similar job management software Maintain accurate records and reports Support management with updates and admin tasks Out-of-Hours Support One evening per week handling urgent maintenance bookings What We're Looking For Property Maintenance Experience or repairs coordination background Helpdesk or Scheduling Experience (non IT) Comfortable in a fast-paced maintenance environment Strong organisation and attention to detail Confident communicator with engineers, suppliers, and clients Proactive, reliable, and able to work independently Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience. Why Join Us? You'll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business. You'll work in a supportive operations team where your contribution genuinely matters every day. Benefits Company pension Stable, full-time permanent role Opportunities to grow with the business Requirements A Level or equivalent 2 years' helpdesk experience 2 years' office experience Full UK Driving Licence

The Headlines £34,000 - £37,000 (dependent on experience) Full-time, 40 hours per week (Mon-Fri, 9am-5pm) Free lunch during term time 26 days holiday + bank holidays 15% Contributory pension + life assurance Access to on-site gym facilities Cycle to Work scheme Local free parking / close to underground network in Barnet / North Camden area Ongoing CPD and training support The Opportunity An independent all through school is looking for a 2nd Line IT Technician to join a small, high performing IT team supporting a 1200 end point modern, well funded technical environment. This is an excellent opportunity for an IT Engineer who enjoys a broad, hands on role across infrastructure, end user support, and cloud services in a uniquely casual environment. Technology Environment You'll have good experience in most of these technologies and the ability to pick up the other: Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV Active Directory, DNS, DHCP, Windows server and Hyper V Physical + virtual infrastructure Firewall & safeguarding appliances The Role Provide 1st & 2nd line support to staff and students Support and maintain desktop, mobile, AV and print environments Assist with server, network, and cloud platform support Work with third party providers on escalations and projects Help deliver upgrades, installations, and deployments Manage tickets, SLAs, and user requests in a structured helpdesk environment What We're Looking For 3+ years in a user facing IT support role (education experience very beneficial) Strong Windows OS, M365 and hardware troubleshooting skills Working knowledge of networking fundamentals Exposure to Mac/iOS and Windows Server (desirable) Exceptional communication skills and a proactive mindset If you're a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well resourced environment, we'd love to hear from you.