334 Helpdesk jobs

Apple Mac Helpdesk Analyst London Hybrid Up to £35,000 Our client who is a Managed Service Provider is successfully expanding and needs an Apple Mac Helpdesk Analyst. Are you looking for career progression, have experience within helpdesk for Apple Mac, have the flexibility to work from home, want to join a hardworking and friendly team? If so, please apply! As the Apple Mac Helpdesk Analyst, you will play an important role in delivering IT support to clients. You will provide effective communication with clients and different internal departments while providing technical support, ensure accurate documentation of actions taken while prioritising tickets. You will deliver exceptional customer service and enjoy going the extra mile. Responsibilities: Troubleshoot and resolve Apple Mac issues Prioritise and manage support tickets Escalate complex issues when necessary, with detailed handover Meet ticket resolution goals Stay up to date with emerging IT trends and technologies Update client documentation Assist with other IT related tasks and projects as needed Skills: Strong knowledge and experienced in supporting Apple Mac hardware and software Windows server and desktop Experience with a ticketing system, such as Zendesk, Freshservice and ServiceNow Possess a problem-solving mindset Apple device support certification Excellent customer service skills Outstanding communication skills Microsoft 365 and Google Workspace Our client offers excellent training with ongoing support, career progression, work events, annual leave increasing with each year of service (maximum of 3 days), day off for your birthday, private medical insurance and more. If you re a passionate Apple enthusiast with strong technical skills and a desire to exceed clients expectations, we want to hear from you! Due to the number of applications, we will only respond to candidates with the matching skills and experience.

Service Desk Support Engineer 26,000 - 30,000 + Benefits 15 Mins from Centre of Swindon UK Citizenship is required to be eligible for this position due to the sensitive nature of the customers business and data. We are seeking a proactive customer-focused Service Desk Support Engineer to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day or night. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services. Working Hours: This role requires the ability to work in a 24/7/365 rotational shift pattern, including nights, weekends, and public holidays. Flexibility and a positive attitude are essential for success in this role. Key Responsibilities: Competence with helpdesk software or ticketing systems. Participate in team meetings and contribute to the planning process. Serve as a primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system. Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools. Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritize and escalate unresolved issues to other support teams as necessary. Offer proactive support and guidance on best practices for IT systems, security, and software use. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Assist in onboarding new users, setting up hardware and software, and configuring user accounts. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Continuously enhance technical knowledge and stay up to date with the latest industry trends and technologies. Participate in training and development opportunities to improve technical skills and knowledge. Skills, Knowledge, and Experience: Proven experience in IT support, technical support, or a helpdesk role previously. Strong desire to learn and develop technical skills. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Excellent problem-solving skills and the ability to troubleshoot hardware and software issues effectively. Strong customer service orientation, with a focus on providing timely and effective support. Compliance with Company Policies, Procedures and Rules. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Watchkeeper - Maritime Trade Information Centre (Navy Command) Background: The Watchkeeper is a contract role within an outsourced service Carbon60 deliver to Navy Command for the UKMTO project. Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provide 24/7/365 cover. The role forms part of a dynamic team providing a 'helpdesk' type service. Day to day tasking may involve call handling, data input & responding accordingly to any issues that may occur in a calm efficient manner. The primary purpose of a Watchkeeper is to upload data with a view to developing and maintaining the White Shipping picture, using prescribed systems. The White Shipping picture provides a snapshot of merchant vessels transiting the Voluntary Reporting area at any one time. You will act as the initial point of contact for all merchant vessels transiting through these designated areas; the Red Sea, Gulf of Aden, Indian Ocean, Arabian Sea and Gulf of Guinea. Other tasking may include, but is not limited to: Handling emergency calls from vessels at sea/industry Recording incidents Logging emails in accordance with set guidelines Liaise with various agencies and vessels according to standard operating procedures Disseminate information and report to management chain Person Specification Essential: MOD security clearance or be content to undergo Security Clearance to SC level Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel and PowerPoint Excellent communication skill Ability to act calmly under pressure Able to follow laid down process Experience in one or more of the following: Merchant or military maritime environment Ops room experience Call Handling Emergency Response Help-desk Data Input Relevant shift working environment Desirable: Current working knowledge of either merchant or military shipping highly advantageous Experience working set shift patterns and unsociable hours Experience in client facing/customer service/service delivery environment Own means of transport due to inaccessible site location Shift Pattern: Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off. Day shifts - 7am - 7pm Night shifts - 7pm - 7am Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change. Further details on this can be discussed with your Carbon60 representative. Contract Information: This is a full-time permanent contract. 31K per annum Base location will be Naval HQ site - Portsdown Technology Park Start date - ASAP Further research information can be found: (url removed)/ Best Management Practice guides BMP5 & BMP West Africa (url removed)/home (url removed)/indian-ocean/best-management-practices Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: Senior Service Desk Analyst Location: Leicester Salary: 35,000 About the Role: Our client, a leader in IT services, is seeking a Service Desk Analyst to join their Leicester based team. This critical role will provide 2nd line support within a busy service/helpdesk team, ensuring all IT, communications, and systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents and requests into the service desk system when required. Offer 2nd Line Support by managing service desk tickets escalated from the front-line support team. Deploy, configure, and maintain software, hardware, and networks, including Active Directory, MFD printers, and scanners. Assist with networking and infrastructure, including managing Active Directory, backups, phone systems, and file security permissions. Support the administration of on-premises and cloud-based environments (e.g., Azure). Collaborate with the IT team to support system updates and occasional project implementations. Key Skills and Requirements: Solid experience in an IT service desk role, with knowledge of ITIL processes. Proficient in Windows Server (Apply online only , Active Directory, Microsoft Office 365, and troubleshooting Outlook client setups. Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management (Sophos preferred). Experience with VMware virtualization, Microsoft Azure, and HP server and networking hardware. Ability to manage technical documentation, and support mobile devices (iOS, Android, Windows). Strong problem-solving skills and a customer-focused approach. Certifications such as ITIL Foundation, MCSA, CompTIA A+, or Security+ are highly desirable. How to Apply: If you're a skilled IT professional looking to take on a senior support role in a dynamic environment, Apply now or send your CV to (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: Linux Support Analyst Salary: To £35k basic and benefits Location: Hybrid - Caterham, England or Melrose, Scottish Borders Job Summary : We are delighted and excited to offer the opportunity to join a vibrant, innovative, and award winning tech company who are making great waves in the provision of Billing Services for the Telecoms and IT Sectors in the UK We are currently seeking a highly motivated, Linux Support Analyst to join our client s dynamic technical team. This role is perfect for someone with a keen interest in Linux systems and UNIX power tools As a Linux Support Analyst, you will be responsible for executing shell commands, resolving technical issues, and providing excellent support to our clients. Responsibilities : Remote Technical Support: Resolve helpdesk tickets related to Linux systems, assisting clients with technical queries and solutions. Use UNIX power tools to streamline workflows, analyse system performance, and address support issues. Run shell commands to perform essential system tasks and provide client support. System Monitoring: Monitor system health and performance, and proactively identify and address potential issues. Provide insights from shell commands to optimize system operation. Perl Scripting (Desirable): Utilize Perl scripting when necessary to automate tasks and enhance system functionality. Collaborate with developers to integrate Perl scripts into existing systems. SQL Knowledge (Desirable): Assist with SQL queries for data analysis and reporting when required. Your Skills and Knowledge Familiarity and basic understanding of Linux-based systems. Working knowledge of UNIX power tools Good problem-solving and troubleshooting skills. Strong communication and collaboration skills. Proactive attitude, enthusiasm for technology, and strong collaboration skills Detail-oriented with a focus on task execution and system stability.

Job Title: IT Support Assistant Location: Acton office (W3 7QE) Salary: Starting from 35,000 per annum Job type: Full time, Permanent Working Hours: Monday - Friday 8:30 - 17:30 (1 hour unpaid lunch break) Starting Date: Immediate Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills to assist the IT Department. Key Responsibilities: Office PC Hardware & Software Support Ad Hoc IT Related Project Work Script Writing The Candidate must be prepared to be flexible and work temporarily in other areas of the business should the need arise. About you: Essential Requirements: 1st and 2nd line PC support experience Useful Skills and Experience: Script writing experience Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly Suite Script Microsoft Office & VBA Microsoft SQL Server administration and query writing JavaScript Freemarker Please note that although the above list is preferred, training can provided for the right candidate. Benefits: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company Cooking facility to prepare lunches Please click APPLY to submit your CV and Covering Letter for this role. Candidates with the relevant experience or job titles of; IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Microsoft Exchange, IT Support Field Engineer, 1st Line Support Technician, Technical Support, IT Field Engineer, 1st Line Technician, Helpdesk Support Technician, Helpdesk Support, IT Systems Engineer, IT Systems Technician, IT Systems Support, Network Support, Microsoft Server, VMware, Hyper-V, Helpdesk Support Engineer will also be considered for this role.

Our client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive. As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations. Key duties Respond to inbound support enquiries promptly, with accuracy and attention to detail. Record all enquiries, communication and information in the relevant systems to assist you and colleagues with the best resolution and collaborative effort. Make use of data to achieve the best results and manage enquiries and communication to customers. Ensure you are focussed and efficient following the support processes for your allocated role on the helpdesk. Manage and support any backlog of issues and communicate with customers, managing expectation. Take responsibility for enquiries allocated to you and their resolution or management, ensuring you are proactive in giving customers the best service. Escalate enquiries on a course to exceed customer expectation. The successful candidate will be able to demonstrate Superb communication skills An IT background A positive and enthusiastic attitude A drive for excellent customer service As a part of a smaller business, this role will provide you the opportunity to be a pivotal part of the support team in ensuring the best possible experience for the customers, assisting in the growth and development of the client base and in hand, the business. If you are interested in exploring this role further, please apply on-line now for immediate consideration.

IT Service Desk Analyst (1st Line Support Analyst) Bristol Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth. Key Responsibilities: Manage and resolve support tickets, ensuring clear communication with clients. Meet Key Performance Indicators (KPIs) to maintain a high standard of service. Continuously develop technical skills to enhance your expertise. Prioritise daily tasks in line with client expectations. Act as a positive and professional representative of Sharp IT Services. What We re Looking For: Friendly, personable, and professional approach. A passion for growing your IT skills and knowledge. Strong written and verbal communication. Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation. Understanding of backup and anti-virus solutions, and Remote Monitoring tools. This is a hybrid role working 3 x out of our Bristol office offering flexibility and the chance to grow within a forward-thinking IT team. Ready to make an impact? Apply today!

My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another engineer into their technical team. This is an exciting opportunity to work in a fast-paced environment where no two days are the same, supporting clients across various industries while building your technical expertise. Telecoms Engineer (2rd Line) 25,000 + 30,000 Gateshead/Onsite Daily Duties: Acting as the first point of contact for IT and telecom support, resolving technical issues via phone, email, and helpdesk tickets. Diagnosing and troubleshooting network, telephony, and cloud-based system issues. Escalating complex issues to senior engineers while ensuring thorough documentation of resolutions. Configuring, maintaining, and monitoring IT and telecom systems, including VoIP, SIP, and on-premise/cloud systems. Supporting IT and telecom projects, including equipment setup, network configuration, and site installations. Maintaining system security, conducting vulnerability assessments, and managing backups. Providing exceptional customer service and ensuring timely updates to clients. Tech Stack: IT Systems: Active Directory, Microsoft 365, Windows Server (Apply online only , SQL Server, SharePoint, and Azure. Networking: Firewalls, and Network Access Control Administration. Telecoms: VoIP, SIP trunks, telephony systems, and related diagnostic tools. Additional Tools: Remote Software Deployment. Requirements: Proven experience in a similar support role (1st or 2nd line) with strong troubleshooting skills. A full UK driving license and the right to work in the UK. Company Benefits: Car Allowance OR Company Vehicle 23 days holiday (rising to 28 days with service) plus bank holidays. Stakeholder pension scheme and death in service benefit. Agile Perks. Healthcare cash plan covering everyday expenses. Cycle to Work Scheme and Volunteer Days. Enhanced Maternity and Paternity benefits. If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

The IT helpdesk - 1st line is being offered on a 12 month fixed term contract and will provide 1st line remote IT support to a wide range of users. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems. Client Details Our client is a well known Public Sector and Government organisation looking for an IT helpdesk - 1st line support. Description Provide 1st line remote IT support to end-users Checking systems logs to ensure any issues are identified and highlighted in a prompt manner Create new cost centre and suppliers and change authority pillars within the procurement system Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience Ensure high levels of customer satisfaction through excellent service delivery Profile Experience in use of ERP systems particularly Finance Proficiency with Microsoft Software Strong customer service and communication skills Ability to schedule and manage multiple appointments effectively Problem-solving skills and attention to detail Job Offer Salary up to 21,000 per annum 12 month fixed term contract - possible extension. Free travel by train Hybrid working 2-3 days per week near Pontypridd Generous holiday entitlement and Pension An inclusive and supportive company culture

We are seeking an experienced and proactive Operational Technology (OT) Manager to lead the oversight, management, and improvement of our operational technology systems in a high-performance food manufacturing environment. Client Details Leading FMCG company Description Implement strategies to enhance the resilience and reliability of all operational technology systems, ensuring high uptime. Conduct regular risk assessments to identify vulnerabilities and establish redundancy plans to mitigate potential system failures. Monitor and proactively address performance issues to minimize disruption to production activities. Act as a trusted advisor within the SLT, contributing insights on the impact of changes and decisions on OT systems. Facilitate collaboration across enterprise IT, cybersecurity, helpdesk, production, and maintenance teams to ensure a coordinated approach to OT management. Participate in site-wide strategic planning, ensuring all changes, projects, and innovations consider OT requirements and dependencies. Manage relationships with multiple OT vendors, ensuring alignment with site objectives and SLAs. Foster a collaborative environment to ensure seamless integration and performance across technologies and vendors. Drive the growth and development of team members, providing mentorship, technical training, and resources to enhance their technical and non-technical skills. Promote knowledge sharing and a culture of continuous learning within and beyond the OT team. Lead OT-related projects, including system upgrades, new technology rollouts, and infrastructure improvements. Ensure changes on-site are effectively planned, communicated, and implemented, with all OT and relevant enterprise technology vendors informed and aligned. Conduct regular tabletop exercises for disaster recovery and business continuity to assess system readiness. Must has experience in the manufacturing industry. Profile The successful candidate will act as a key member of the Senior Leadership Team (SLT), ensuring alignment on strategic decisions and incorporating OT considerations into site operations and projects. Strong communication, facilitation, and organizational skills are essential to managing multiple vendors, fostering collaboration between teams, and ensuring changes are effectively communicated and implemented to maximize uptime and system resilience. Job Offer Salary 60 - 65K + Bens Car Scheme Pension Healthcare

IT Service Transition Manager A leading global FTSE-listed organisation is seeking an experienced IT Service Transition Manager to join their team. Based in Central London with hybrid working options, this role is Outside IR35. The successful candidate will play a pivotal role in ensuring the seamless transition of new service lines into the organisation. The ideal candidate will have a strong background in IT service management and transition, excellent project management skills, and a proactive approach to problem-solving. Key Responsibilities: Understanding the existing applications service/support model. Creating a Service Impact Assessment for all applications in scope by working closely with the functional leads aligned with the desired target architecture/model. Developing Service Transition Plans for each application where the need is identified as part of the impact assessment, including timelines, resource allocation, and risk management strategies. Managing contract transitions/extensions with service providers when needed, and executing transitions into existing service lines when applicable. Collaborating closely with project leads and relevant vendors, ensuring knowledge transfer/documentation is provided. Ensuring the receiving support team is integrated into the hypercare plan, including shadow and active support during the hypercare phase. Establishing a helpdesk for NewCo and developing and maintaining helpdesk processes. Ensuring ServiceNow is updated with relevant knowledge, including the service catalogue, articles, and incident management processes. Leading application migration efforts and ensuring smooth transition of applications into the new service structure. Experience Required: Proven experience in IT Service Management, with a strong focus on service transition. Strong project management skills, with experience in managing complex transitions. Proficiency in ServiceNow, including managing knowledge articles and service catalogue. Experience working with external service partners and managing relationships with third-party vendors. ITIL certification is highly desirable. Experience in application migration or moving services across environments would be an advantage. Contact Office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Job Title: IT Technician Location: Paisley Job Type: Permanent, Full Time Grade: EVH grade 7 PA 22-25 Salary: 39,072 - 42,903 per annum Hours: 35 per week Closing date: 9am, Monday 3rd February 2025 Interviews: w/c Monday 10th February 2025. WHA are seeking a driven and enthusiastic IT technician to join our expanding IT team based in Paisley. A new post in the organisation, this role is to support the demands of our internal IT team. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud-based solutions. Working as part of a fantastic team this is an opportunity for someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years' experience. If you think you would be suited to our environment and culture a recruitment pack for this post can be downloaded from our website. Benefits: Flexi-time working Hybrid working (subject to business needs) Annual leave - 25 Days plus 13 public holidays Employee Assistance Programme Pension salary sacrifice. WHA are a member of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6thApril 2025 will be: Scheme 1: Employee 3% / Employer 6% Scheme 2: Employee 5% / Employer 10% Scheme 3: Employee 7% / Employer 12% Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028. Please click the APPLY button to be re-directed to the Application Forms. Candidates with the relevant experience or job titles of: IT, Technician, IT Project Manager, IT Development Technician, 2nd Line Support Engineer, IT Support, IT Helpdesk, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.

Role: Network Manager Location: High Wycombe Salary: 40,000 Benefits Competitive salary and benefits package Opportunity to work on diverse and challenging projects Exposure to a variety of clients Chance to contribute to the company's success and growth Death in Service benefit Company Pension scheme 25 days annual leave (not including Bank Holidays) increasing with length of service SAGE Employee benefits SAGE Employee assistance program Summary: Our client is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, they have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. This is an exciting time to join as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client is looking for talented and motivated individuals who are eager to learn and grow. Key tasks and Responsibilities: Ensure a consistent IT support service is delivered to the site. Establish and maintain high quality learning facilities and assist in planning their future development. Provide overall responsibility for IT service at the site as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems. Provide detailed specialist advice and guidance as required to the client on IT requirements. Work with the Account Managers to highlight system updates and improvements in line with site longer term plans, strategies, or Oversea the training and up-skilling of the staff on site. Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Manage and implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data. Set up and check hardware and software for normal operation. Build and configure networked PCs, this could be a standalone setup or via image deployment. Perform maintenance on user accounts, site servers, and cloud platforms. Solid understanding of Active Directory, Azure AD, Microsoft 365 administration Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs. Follow standard practises to run network monitoring reports or utilities. Update asset lists or equivalent records for hardware and software on site. Follow processes and tasks described in site/client disaster recovery and maintenance plans. Follow instructions to test site backup and malware protection procedures. Ensure all jobs and issues are logged within the helpdesk and investigated as required. Carry out checks on the systems as guided. Work with colleagues and others to maintain health, safety and welfare within the working environment Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience. Be the point of communication with the key site staff, account managers and Senior engineers during any kind of project or incident. Advise leadership team on areas of concern, whilst liaising with the Account Manager and Senior engineers Evaluate and systems the support logs to produce detailed management reports and help plan future support service developments. Act as escalation point for helpdesk tickets raised within the onsite team. Set support priorities given staff availability and wider IT service demands. Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements. Manage active network components including switches, routers and firewall. Maintain Internet filtering systems inline with the client/site policies. Manage remote access to the client's internal systems. Tailor processes to the specific client/site. Report on the effectiveness and impact. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: 2nd Line Software Support Pay: 28,000 - 34,000 DOE Location: Worsley (Hybrid) Job Summary We are seeking a skilled and dedicated 2nd Line Software Support Engineer to join our team. Our software solutions support organisations with stock management, deliveries, invoicing, and e-commerce client interactions. While we have a small legacy on-premise client base, our core focus is on Software-as-a-Service (SaaS), which is used by the majority of our clients. We are experiencing a period of rapid growth and are looking for skilled professionals to join our small, versatile team to help us continue our success. The Role: We are seeking an experienced individual to: Deliver frontline technical support on our help desk. Ensure successful software deployment and deliver effective training and consultancy to new and existing clients. Assist in setting up and maintaining AWS server instances. Key Responsibilities: Provide high-quality remote support for a range of technical issues. Respond to and resolve customer incidents, queries, and complaints effectively. Prioritise workloads, monitor backlogs, and strive to meet customer SLAs and KPIs. Accurately log all calls in the helpdesk software. Collaborate with colleagues on issue escalations as necessary. Assist with application installation and deployment, including occasional on-site support. Train clients on a variety of applications. Troubleshoot third-party applications. Adopt a hands-on problem-solving approach. Take ownership of assigned incidents and manage them through to resolution. Contribute to out-of-hours support on a rota basis. The Ideal Candidate: The successful candidate will have: Proven experience supporting MySQL/SQL bespoke database applications and working in AWS cloud environments. Experience working with mobile computers. A personable and friendly demeanour. A strong focus on customer satisfaction and retention. Organisational skills, multitasking ability, and professionalism. A results-oriented approach. A desire to grow within a dynamic, ambitious organisation. Key Attributes Include: Excellent communication skills. Timeliness and attention to detail. Accurate reporting and a commitment to teamwork. Self-reliance, motivation, enthusiasm, and curiosity. A willingness to learn and acquire new product knowledge. Benefits: 20 days of annual leave (excluding bank holidays), increasing to a maximum of 25 based on length of service. A 37.5-hour work week, Monday to Friday, from 9:00 am to 5:00 pm. If you have the skills and experience required for this role, click " APPLY " today and forward a recent copy of your CV for consideration.

Role: Linux Support Analyst Salary: To £35k basic and benefits Location: Hybrid - Caterham, England or Melrose, Scottish Borders Job Summary : We are delighted and excited to offer the opportunity to join a vibrant, innovative, and award winning tech company who are making great waves in the provision of Billing Services for the Telecoms and IT Sectors in the UK We are currently seeking a highly motivated, Linux Support Analyst to join our client s dynamic technical team. This role is perfect for someone with a keen interest in Linux systems and UNIX power tools As a Linux Support Analyst, you will be responsible for executing shell commands, resolving technical issues, and providing excellent support to our clients. Responsibilities : Remote Technical Support: Resolve helpdesk tickets related to Linux systems, assisting clients with technical queries and solutions. Use UNIX power tools to streamline workflows, analyse system performance, and address support issues. Run shell commands to perform essential system tasks and provide client support. System Monitoring: Monitor system health and performance, and proactively identify and address potential issues. Provide insights from shell commands to optimize system operation. Perl Scripting (Desirable): Utilize Perl scripting when necessary to automate tasks and enhance system functionality. Collaborate with developers to integrate Perl scripts into existing systems. SQL Knowledge (Desirable): Assist with SQL queries for data analysis and reporting when required. Your Skills and Knowledge Familiarity and basic understanding of Linux-based systems. Working knowledge of UNIX power tools Good problem-solving and troubleshooting skills. Strong communication and collaboration skills. Proactive attitude, enthusiasm for technology, and strong collaboration skills Detail-oriented with a focus on task execution and system stability.

Job Title: Senior Service Desk Analyst Location: Derby Salary: 35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents and requests into the service desk system when required. Offer 2nd Line Support by managing service desk tickets escalated from the front-line support team. Handle 3rd Line Support, including networking tasks and project work. Escalate incidents and requests as required, working closely with the Service Desk and Development teams. Deploy, configure, and maintain software, hardware, and networks, including Active Directory, MFD printers, and scanners. Assist with networking and infrastructure, including managing Active Directory, backups, phone systems, and file security permissions. Support the administration of on-premises and cloud-based environments (e.g., Azure). Provide out-of-hours cover on a rota basis and perform remote maintenance as needed. Collaborate with the IT team to support system updates and occasional project implementations. Key Skills and Requirements: Solid experience in an IT service desk role, with knowledge of ITIL processes. Proficient in Windows Server (Apply online only , Active Directory, Microsoft Office 365, and troubleshooting Outlook client setups. Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management (Sophos preferred). Experience with VMware virtualization, Microsoft Azure, and HP server and networking hardware. Ability to manage technical documentation, and support mobile devices (iOS, Android, Windows). Strong problem-solving skills and a customer-focused approach. Certifications such as ITIL Foundation, MCSA, CompTIA A+, or Security+ are highly desirable. Profile: Proactive and eager to learn, with a professional and flexible approach to user support. Excellent communication skills and the ability to work with users at all levels, including senior leadership. A team player with attention to detail and a "can-do" attitude. How to Apply: If you're a skilled IT professional looking to take on a senior support role in a dynamic environment, Apply now or send your CV to (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

£35,000 £40,000 Fully Remote (Scotland based, right to work in the UK required) Our client is providing leading Research & Inventory solutions, empowering scientists worldwide to securely manage, retrieve, and share their research data. As a trusted partner for thousands of scientists globally it is a great opportunity to be part of a fast-growing start-up and be able to make a noticeable impact on the organisation. Seeking a Linux Engineer to work alongside the DevOps Lead. You ll be the first point of contact for the helpdesk, handling everything from basic user requests to more complex technical issues. This role will involve working with both on-premises customer systems and cloud deployments. If you have prior experience in a Linux support role and want to work in a fully remote position for a dynamic and mission-driven company in the scientific sector, we d love to hear from you! Essential technical skills Strong current Linux admin skills on Debian 12 / Ubuntu 20.04 / 22.04 / 24.04 Demonstrable competence in Bash scripting & Ansible Core skills in setting up and running web applications: DNS, SSL, Apache web server, HTTP protocols. Experience with working in a helpdesk environment A strong security first mentality when performing any technical duties Desirable technical skills and knowledge MariaDB admin and performance tuning. AWS core services EC2, Security Groups, EBS, S3, IAM, ALB, VPC/networking. Familiarity with Version Control (specifically, Git / Github). Familiarity with Apache Tomcat Apply or contact Alasdair Walker from Be-IT to learn more.

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum START DATE: EARLY MARCH due to new contract win SETTING: Office based with two days a week working from home after the first 8 weeks of training is completed BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Livingston JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) where we will be happy to action your requests.

Role: Senior IT Engineer Location: Cheshire/Crewe Salary: 40,000 Benefits: 28 days Holiday, car allowance and pension Your Responsibilities: Collaborate with and support our dynamic team, fostering a culture of success. Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits. Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands. Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base. Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings. Uphold my clients health and safety procedures and policies, ensuring the well-being of both customers and colleagues. Your Qualities and Skills: Exude professionalism and a positive attitude, embodying our commitment to excellence. Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow. Demonstrate initiative and problem-solving prowess, thriving in a dynamic environment. Communicate effectively, both verbally and in writing, maintaining polished presentation. Showcase stellar attendance and a team-oriented mindset, fostering collaboration and camaraderie. Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft's portfolio and Virtualisation Technologies. Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN & LAN networking concepts. Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement. This role is suitable for a candidate who is looking to get into a senior role but also remain hands on if needed. If you are interested then please apply or send your CV to ( tom . - group . co .uk )

Do you have experience of working in a fast paced, solution focused IT role? Can you act as a first point of contact, identifying problems and solutions with ease? If so, joining our IT department might be for you! Here at Langdons, we have an amazing opportunity to join our IT team in a supporting role as an ICT Technician at our Head Office in Bridgwater. You will be working on a full-time, permanent basis, working Monday to Friday, 40 hours per week (with flexibility for remote visits/out of hours). About us: Whether it s fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 vehicles carrying chilled and frozen food all over the country. We re the only company providing a 24-hour service of this kind, and we re very good at it. The ICT Technician: Provides a customer-focused and comprehensive ICT helpdesk and hardware implementation support service for all staff. Key Responsibilities: Act as the first point of contact for all ICT device and system related queries, ensuring that there is a timely response, appropriate follow-up and escalation of more complex issues to a relevant colleague Advise colleagues of any actions arising from the introduction of new devices/software developments and system updates and identify and deliver upon any additional resource or training requirements where required Assist with the maintenance, back-up and ongoing monitoring of company-wide networks, ensuring they run smoothly and any routine and unplanned actions are implemented within required timescales Contribute to the development and implementation of company-wide IT solutions, procedures and associated documentation Assist with ad hoc digital transformation related projects and office move arrangements on a company-wide basis where required General Responsibilities: Promote company values and code of conduct in all that you do and to others you come into contact with Adhere to company rules, policies, procedures consistently and encourage others to do the same Maintain up-to-date knowledge of legislation impacting on your role where required Maintain accurate and up-to-date records and ensure that confidentiality is applied where appropriate Be flexible as required in accordance with the needs of the business What qualifications and experience are we looking for in our ICT Technician? Qualified to IT Support Level 3 or equivalent IT literate in Microsoft Office packages and have the ability to compile, analyse and interpret relevant data Extensive knowledge of ICT systems and software and ability to apply knowledge to fix and contribute to developing relevant solutions Experience of working in a team-based office environment, preferably in a customer-facing role. Driving licence is essential What skills are we looking for in our ICT Technician? Ability to use initiative and organise their work so that key tasks can be completed fully and on time. Ability to work to fluid targets and deadlines Proven verbal and written communication skills High attention to detail and confident to challenge discrepancies where necessary in the right manner and on a timely basis Ability to act with sensitivity and influence others to take a particular course of action If this role sounds like the right fit for you, click apply today to become our new ICT Technician, we would love to hear from you! Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.

Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. Accountabilities Include: Knowledge & Key Skills 80% Deployment and management of company IT hardware & software. Call logging/ticketing / 1st and 2nd line support within their SLA Supporting and troubleshooting comprehensive a wide variety of AV software and hardware (Including but not limited to): Audio (Program and Speech, DSP based systems) - (QSC, Biamp, Shure and Poly sound structure), Projection and Display Devices (Maintenance), Custom Control Systems (AMX/Crestron/Extron/SY), Audio and Video Conferencing Cisco/ Lifesize/ Polycom/ Zoom/ Microsoft Teams), Microsoft Hub, Digital Signage Systems (Scala/OneLAN/Brightsign), Video Wall Display Systems (Datapath/Dexon), IPTV (Exterity / Tripleplay) Leaving the support function in such a state that it could easily be picked up by colleagues during an absence. Communicating with customers and site contacts RMA management Reporting - new reporting options Making sure the Service Department is clean and tidy and acting on any H&S issues Work with Microsoft-powered devices and partner equipment we install as part of our Microsoft Teams Rooms. Manage updates of the hardware during the pre-staging process. Work with our wider team to become the company point of contact for troubleshooting and issues. Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company's projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance thru scorecard. Monthly meetings with on-site primary contact Completing post job and PM reports Proving phone/email tech support Reporting ticket management Product research and development for client requirements Continue with PDP and applicable training. IMS and Quality Policy awareness and development Essential : Strong understanding of Windows Operating Systems Must be well organised with the ability to prioritise workload effectively whilst liaising with colleagues pro-actively Ability to multitask, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Adaptable and flexible to business demands Strong organisational and planning skills Positive 'can-do' attitude Able to work individually and as part of a team Good numeracy and written skills If this sounds like your next role, please apply.

We are an award-winning company and one of Europe's leading designers and manufactures within the engineering sector. We employ over 200 staff in the UK and Overseas and due to expansion, we are seeking a Desktop Support Technician to work as part of a team of 4 within the IT department, reporting directly into the IT Manager. You will be responsible for managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business applications. This is an excellent opportunity to join a successful and growing organisation offering the opportunity to be part of our internal IT support team providing support directly to employees on site at Frimley and remotely to our staff working from home and staff based in Germany. Based at our head office in Frimley, you will be working Monday-Thursday 8.30am-5pm and Friday 8.30am 2.30pm. We offer a salary of up to £29.5k, free parking, personal pension, 24 days holiday and profit share scheme. Our offices and manufacturing site have expanded substantially over the last decade and so we can offer a stable employment with plans for further growth. This role is an onsite role and there is the expectation of you working 5 days on site with no offer of hyrbird. The focus of the Desktop Support Technician is around providing support to end users and the technology tools that they use to gain access to and interact with the company's IT systems and resources. Liaising internally and externally with technical support companies and suppliers and working alongside the Software Developers, Systems Administrator and IT Manager, the role of Desktop Support Technician -will involve the following tasks: Desktop Support: • Use the Helpdesk system to facilitate Desktop Support. • Use Confluence to manage Work Instructions. Telephony: • Purchase, configure, install and support mobiles devices and internal phone system. • Liaise with Support Companies. Client Hardware and Software: • Purchase, install, configure and support any client hardware and software. • Standardise and document working practices as Work Instructions. Network Administration: • Set up new users and hardware onto the network. • Set up and install printers. Desktop Software Licensing and Asset management: • Maintain Asset register of all IT equipment. • Maintain register of all software licensing. Project Management: • Manage, assess and report on project activities to meet deadlines. • Inform and work with other users. Key Software Support: • Have a basic understanding on all key business software packages. i.e. CRM, Efacs, CAD. Office 365. To be successful for the Desktop Support Technician role you will have a minimum of 2 years experience working within a similar role having had hands on experience of windows environment and working knowledge of Microsoft Office suites. You will hold a minimum qualification within computing at HND level or equivalent and some knowledge computer peripherals. Experience in fault logging systems, Microsoft Licensing management, purchasing hardware and software and work instruction management tools would be desirable. You should have excellent communication skills and be a confident communicator and ideally have worked as part of a small IT support team and be seeking the next step in your career.

Are you IT-savvy, organised, and looking to join a fast-growing organisation with exciting opportunities for progression and development? A leading accountancy practice in England is seeking an IT Assistant to join their dynamic team in Farnham. The Role As an IT Assistant, you ll play a vital role in supporting the organisation s technology needs. Responsibilities include: Monitoring and responding to IT helpdesk queries promptly. Assisting with IT inductions and training for new team members. Managing and updating IT equipment, software, and tools. Liaising with third-party suppliers and ensuring seamless communication. Identifying and implementing system improvements. Supporting offices across the region with occasional travel. What s in it for you? Hybrid Working : Three days in the office and two days from home. Flexible Hours : Flex your schedule around core hours. Growth Opportunities : Develop technical skills and progress quickly within the company. Competitive Benefits Package , including: 25 days of core holiday + additional flexible holiday options. A dedicated Wellbeing Day. Access to 24/7 online GP consultations and counselling. Health Cash Plan, gym discounts, and more. Pension and Electric Vehicle Salary Sacrifice Schemes. Regular team events and recognition awards. About You The ideal candidate will have: A strong aptitude for IT and the ability to learn new systems quickly. A minimum of 3 A-levels (A-C) or equivalent; a degree is a bonus but not essential. The ability to prioritize tasks and work both independently and as part of a team. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!

2nd Line Helpdesk Engineer - 25,000 - 30,000 - Wigan (Fully Onsite) Are you passionate about IT and delivering exceptional customer service? Do you have a knack for solving tech problems and a hunger to keep learning? If so, this role could be for you! We're looking for an experienced 2nd Line Helpdesk Engineer to join a forward-thinking IT Managed Services provider. You'll be responsible for supporting clients' IT systems, resolving issues, and ensuring everything runs smoothly. With a focus on proactive support and innovative solutions, this is an exciting opportunity for someone with a genuine enthusiasm for IT. Responsibilities: Logging and managing IT issues raised via phone, email, or helpdesk software. Resolving issues within agreed SLAs and updating the helpdesk system. Configuring and installing IT hardware, software, and services both remotely and on-site. Offering advice and training to customers on best practices for using their IT systems. Ensuring servers, systems, and backups are optimised, recommending improvements when necessary. Managing and maintaining IT networks, including desktops, laptops, servers, routers, wireless systems, backup solutions, email systems, and more. Handling Active Directory administration, server migrations, and system failures. Staying up to date with the latest technologies and software updates. Technical skills: Experience with desktop support (Windows/Mac), Microsoft Office 365 setup/administration, server configuration (Active Directory, Group Policies, Hyper-V, DNS, DHCP), and firewall configuration (experience with Mikrotik or Draytek is a bonus). Knowledge of internet connectivity (4G, FTTC/DSL, Ethernet), VLANs, IP routing, hosted VoIP, and wireless systems (Ubiquiti, Meraki, or similar). Bonus points for data cabling experience! Personal skills: Strong problem-solving abilities and excellent communication skills. A clear, professional telephone manner and great customer service. A full, clean UK driving licence. If you're ready to take the next step in your IT career and thrive in a dynamic, supportive environment, we'd love to hear from you. Apply now with your most up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.

Join Our Team as a 3rd Line Helpdesk Engineer in Hull. Position: Senior IT Helpdesk Engineer Location: Hull Salary: Up to 50,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Provide key 3rd Line IT Support to external clientele Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to 50,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Support Engineer

Job Title: IT Helpdesk Engineer Location: Bridgend, South Wales Salary: 28,000 - 35,000 Per Annum Job Type: Full time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT Helpdesk or IT Delivery role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist due to knowledge, you will be responsible for escalating the ticket through to another Engineer. This role will also include attending customers sites when on-site assistance is needed. Job Responsibilities: Respond to user inquiries and provide technical support through various channels such as phone, email, or chat Resolve problems by applying known solutions or escalating more complex issues to higher-level support Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Create and maintain detailed records of user requests and reported issues in a ticketing system Prioritise and categorize tickets based on urgency and impact Create documentation and knowledge base articles to assist users in resolving common issue Ensuring all open cases are updated with relevant information and customers are regularly updated Provide excellent customer service by communicating effectively and professionally with end-users Attend customer site to assist with tickets that cannot be resolved remotely Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Job Experience Required: Have an ICT background with service desk experience is preferred Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable with using CRM's and documentation solutions Holds a Full UK valid driving license Renumeration and Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Are you an IT graduate looking to take your first steps into the world of tech support? Join a prestigious law firm with over 40 years of history and a strong presence across Scotland and the North of England. With 19 offices and a reputation for excellence, they've been recognized as one of the best places to work in Scotland. The IT team plays a crucial role in the firm's success, supporting over 500 users across the organization. This is an exciting opportunity to develop your skills in a supportive environment while working on cutting-edge technology. Graduate IT Analyst Aberdeen (Onsite) 24,000 - 27,000 What You'll Do: Be the first point of contact for IT issues, assisting users via phone, email, and helpdesk tickets. Set up and configure hardware and troubleshoot software and hardware problems. Provide friendly and professional support while keeping users updated on ticket progress. Learn about system administration and escalate complex issues to senior colleagues. Contribute to maintaining and creating IT support documentation. Review support logs to identify recurring problems and suggest improvements. The Tools You'll Work With: Windows Server & Microsoft 365 Apple iOS/Android Microsoft Active Directory Telephony Systems VMware & SharePoint Requirements: A full UK driving license. The right to work in the UK. Why Join? Generous Time Off : 35 days of annual leave (including public holidays). Health & Wellness : Private medical scheme, free annual flu vaccination. Work-Life Balance : Access to the Cycle to Work Scheme. Support for Growth : Bonus schemes and a contributory pension scheme. This role is perfect for graduates eager to learn and make an impact. You'll gain hands-on experience and develop skills to advance your IT career. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Our education client are looking for an IT Helpdesk Technician to join the team in providing support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment. Monday to Friday - 37 hours per week - excellent benefits. £26400 - £27700 PA. 25 Days Annual Leave. Car driver required due to commuting to other sites from time to time. DBS will be taken up on candidates. You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years experience in a relevant IT role education sector would be a bonus. The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) CCTV (Hikvision) Mobile Device Management (Intune and Mostyle) Door Control (Paxton and IDStore) Active Directory, DNS, DHCP, Group Policy Print Management (PaperCut MF) Classroom Technologies Understanding of networking principles Knowledge of ideally in some or all of the following: Windows 10/11 Desktop Support Windows Server 2019/2022 Server Virtual Machines (ideally VMWare and/or Hyper-V) Active Directory, DNS, DHCP, and Group Policy Wired & Wireless Networking (ideally Aruba and/or Cisco) Switching and routing, VLANS, wireless networking Mobile Device Management (ideally Microsoft Intune and/or Mosyle) MacOS and iOS Print Management (ideally PaperCut MF) VOIP (ideally 3CX) Door Access Control (ideally Paxton and/or IDStore) Firewalls, Filtering and VPNs (ideally Smoothwall) CCTV (ideally Hikvision) PowerShell and Scripting

IT Engineer - 27,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an IT engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence Key Responsibilities: Provide desktop and server support Diagnose and resolve technical issues within SLAs Logging technical issues to our IT Helpdesk Escalate IT issues to the Senior IT Engineer where necessary Responsible for monitoring backups and test restores Undertake small to medium-sized IT projects as instructed by a Partner Support and maintain MS Server/Desktops Setting up and configuring new laptops and desktops Install authorised software to laptops and desktops Ensuring all systems have adequate Antivirus Software Creation of new users accounts (AD and Email) Management of Active Directory Management and Support of Firewall devices Patching of client networks Ensuring all client's technical information is documented and kept up to date Highlighting of any areas where replacement equipment is needed Ensuring all software purchased licensing is recorded and maintained Setting up new users and disabling expired accounts by excellent communication with clients (AD & email) and following our company systems. Outstanding communication with your team and our clients The Package: If successful our client is offering a salary of 27,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this IT engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

Service Desk Engineer (Contract) - Leicester My client is a leading MSP based in Leicester, who are looking to expand their Service Desk team. They're looking for a Service Desk Engineer with experience in 1st and 2nd Line support. This will be an initial 3-month contract, with the prospect of joining the company on a permanent basis with progression to a senior position. Details: 160/day Hinckley, LE10 (on-site) 3 months (initial contract) Start date: 20/01/2025 Key Skills and Experience Experience working in a fast-paced environment (ideally within an MSP) Proven experience in 2nd Line Support. Well versed in supporting Windows Desktop 10/11 and Office 365 admin of the core services. Experience troubleshooting issues remotely via the phone and on-site. Responsibilities: supporting various clients within our MSP framework, primarily focusing on site work but also providing helpdesk support as needed. Address incoming support requests from clients through the helpdesk, ensuring timely resolution and effective communication. Collaboration and Communication: Work closely with the 3rd Line Engineers and the wider IT team to ensure seamless support and escalate issues as necessary. Build and maintain a positive working relationship with the client's team and other clients, ensuring all IT needs are met in a timely, professional manner. We're looking to get interviews booked in over the next 2 weeks, ready for a start on the 20th of January. The interviews will be held via MS Teams. If you're a 1st/2nd Line Engineer with experience working on a Service Desk, please click APPLY! In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.

Network Engineer Location: Slough Salary: Depending on relevant experience Employment Type: Full-time, Permanent Network Engineer The Role: As a Network Engineer, your primary focus will be on managing and enhancing the organisation's infrastructure. You will design, implement, and maintain robust network systems that underpin business operations. Collaborating with the IT team and stakeholders, you will ensure network reliability, scalability, and security within a high-performing environment. Network Engineer Key Responsibilities: Design, implement, and manage infrastructure systems, including LAN, WAN, and wireless networks. Lead the design and implementation of complex network architectures and strategies to optimise performance and scalability. Configure and maintain advanced network systems, including VLANs, Fortigate firewalls, and other key networking equipment. Oversee the integration and optimisation of CCTV systems within the network. Collaborate with IT managers and cross-functional teams to align network solutions with organisational goals. Stay at the forefront of emerging networking technologies and implement innovative solutions to enhance efficiency and security. Troubleshoot and resolve advanced network and CCTV-related issues. Provide mentorship to junior team members, fostering a culture of continuous learning and development. Document complex network configurations and establish best practices for network documentation. Lead and support network projects, ensuring successful system integration and implementation. Manage IT Helpdesk incidents, particularly those involving complex network-related issues. Network Engineer Requirements: Proven experience as a Network Engineer with a focus on infrastructure. Extensive knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP) and tools. Proficiency in configuring VLANs and managing complex network architectures. Expertise with Ubiquity, Cambium networking equipment, and Fortigate firewalls. Advanced understanding of CCTV system integration within a sophisticated network environment. Strong analytical and problem-solving skills, with the ability to troubleshoot complex networking issues. Certifications such as CCNA, CCNP, or equivalent are highly desirable. Excellent organisational and communication skills. Ability to work independently and as part of a collaborative team. Network Engineer Key Competencies: Develop and execute strategies to optimise network performance and scalability. Lead complex network projects and align solutions with organisational goals. Demonstrate advanced knowledge in configuring VLANs and managing intricate network systems. Stay updated on emerging technologies and implement innovative solutions. Provide leadership and mentorship to team members, promoting growth and collaboration. Why this role? Competitive salary and benefits package. Opportunities for professional development and certifications. A collaborative and innovative environment in the entertainment industry. Flexible working options. For immediate consideration for this Network Engineer role apply today!

About Acora We ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers changing needs, and the growing threats we all face, we ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Role Description You will provide support to our customers, working across an array of different technologies and setups. Whether it s over the phone, through remote assistance, or on-site at the customer offices, you ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Key Responsibilities To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements. To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy. Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs. Achieving individual KPIs and in turn contributing to the success of the department. Answering telephone calls from customers with technical problems and queries. Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures. Creating, administrating, and disabling active directory objects. Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes. Performing software updates and installations on end users' workstations and servers. Raising cases from emails received by the department and from the proactive monitoring system. Escalating incidents to senior support team members or external suppliers when required. Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation. Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditation's. Key Skills Proven experience working within a customer service based role. Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers. Organisation and time management skills. To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner. Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!

About Us: We are a dynamic and growing company located in the heart of Birmingham, committed to delivering exceptional IT solutions. We are seeking a Trainee IT Support professional to join our team. No previous experience is required, as we provide comprehensive training and development for the right candidate. This is an excellent opportunity to launch your career in IT with full support to help you succeed. Role Overview: As a Trainee IT Support professional, you will be the first point of contact for technical assistance within the organisation. Your role will involve supporting users, resolving technical issues, and contributing to the maintenance of our IT systems. Working closely with our experienced IT team, you will gain the foundational skills necessary for a successful career in IT support. Key Responsibilities: Respond to IT support queries from staff, both remotely and on-site. Assist in diagnosing and resolving hardware, software, and network issues. Set up user accounts, devices, and applications. Help maintain IT equipment, including laptops, printers, and office devices. Learn and implement IT support processes and best practices. Accurately document issues, resolutions, and changes in our helpdesk system. Provide assistance to the IT team on projects and technical improvements. Skills & Attributes: No prior IT experience required, but a strong interest in technology is essential. Excellent communication skills with a customer-focused approach. Problem-solving abilities and a keen desire to learn. Ability to work collaboratively in a team and independently when required. A basic understanding of Microsoft Office (Word, Excel, Outlook) is advantageous. Strong organisational skills with great attention to detail. What We Offer: A comprehensive training programme and on-the-job support. Mentorship from experienced IT professionals. Career growth opportunities within a thriving company. Competitive salary and a comprehensive benefits package. A convenient Birmingham location with excellent transport links. How to Apply: If you are enthusiastic about starting a career in IT and keen to learn, we want to hear from you! Please send your CV and a brief cover letter explaining your interest in the role. Take the first step in your IT career with us in Birmingham and develop the skills needed for a successful future in technical support!

To be 2nd line IT support to the business by resolving incidents raised to the Helpdesk. About the role JRRL are seeking enthusiastic and motivated Helpdesk Analyst to join our financial services client in their Bromley head office. The successful candidate will be responsible for supporting their internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email or via phone. About you You will have proven skills in technical analysis, resolving issues in a timely manner and taking ownership of tasks allocated to you. You should also be able to work effectively with 1st Line Support and escalate issues to 3rd Line Support when necessary. Key Responsibilities & Duties for the Helpdesk Analyst: Strong understanding of Microsoft operating systems (eg Windows 10, Windows server), networking and Active Directory Experience with troubleshooting MS Office, antivirus software Analyse, prioritise and fix all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configure/decommission users Build and configure desktops/laptops Monitor and check backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitor and check system logs Ensure anti-virus/anti-spam is current and kept up to date on all devices Assist 1st line where required Assist and participate in project work Ensure prioritisation of daily workload Assist with the rollout of software updates for both Head Office and Field users Oversee stock allocation in the Computer Room Knowledge, Skills and Experience for the Helpdesk Analyst: Good understanding of Windows 10/11 Good problem-solving skills Exceptional telephone manner Experience of problem management from initiation through to closure Experience on a Helpdesk/IT Support Portal Able to work unsupervised with 2nd line problems Good understanding of configuration of Active Directory Good understanding of MS Office 365 Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Basic understanding of networks Full driving licence and legally able to drive in the UK (desirable) Additional Information Assist in the systems maintenance tasks that cannot be performed during normal working hours. This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.

IT Sales - Business Development / Account Manager Coleville Leicestershire / Derbyshire Borders - To suit candidate living in The East Midlands. Hybrid working Competitive Base DOE + commission plan + Benefits. Realistic earning in first year 70- 80K+ Uncapped Applause IT are working with an established IT Reseller with a strong product and service base to find a new hybrid BDM/AM. Our client specialises in the sales of IT Hardware/Software, Virtualisation, Engineering Services and Helpdesk Support (MSP) arena. Sales Executives have the option of Hybrid working, we can offer a great work & home life. The successful Business Development / Account Manager will be responsible for generating and developing business to new and existing customers. It will be your role to identify and generate new prospects, converting them into key accounts; also, to develop and manage a proportion of existing accounts and leads to reach their full potential. The ideal Sales Executive will have strong sales, interpersonal and organisational skills. They should be comfortable with multitasking and be able to budget their resources to meet the assigned quotas for their role. Excellent Training and support are provided through internal and online vendor-based training paths. This is a great opportunity to work for an exciting and fast-growing IT Reseller; this is an excellent opportunity for the right candidate and provides a great career path growth. Salary will be commensurate with experience. My client offers unlimited OTE and one of the best commission packages in the industry. Skills required and duties/responsibilities include: Build and maintain client relationships. Track and record metrics throughout the sales process. Meet and exceed financial goals. A good understanding and knowledge of the IT industry is essential. Able to generate own sales pipeline through cold calling, lead generation as well as account manage. The ability to learn new skills and products quickly and effectively. Strong organisational skills Self-motivation is essential, as is the ability to work under your own initiative. Bags of enthusiasm and a friendly outgoing positive personality. Effective communication skills with a clear telephone manner, along with the ability to build a rapport and relationship with both new and existing clients over the phone. Previous experience of consulting with clients over the phone. Attend relevant vendor led training courses and accreditation. Ability to create customer quotations. Good accuracy and strong attention to detail. Attending local networking events and canvassing campaigns as and when required. Ability to produce professional sales quotations and proposals. Experience selling any of the following beneficial: VMWare, VEAAM, IBM, Nutanix, Azure, Lenovo, Dell, HP Aruba, Microsoft, Watchguard. Apply now to find out more!

Product Support - Software / SaaS Nottingham, hybrid £28,000 - £35,000 Monday to Friday: Hours are 9 -5 Monday to Thursday & 9 - 1 Fridays. There is flexibility with the hours. Overview: As a Product Support Specialist, you will ensure exceptional support for the end-users. Your primary responsibilities will include identifying, researching, and resolving issues; delivering both operational and technical training for customers; and collaborating with Product, Engineering, and Quality teams to maximise customer satisfaction. You will provide technical product support for both internal and external customers and partners, managing the all customer issues while maintaining regular communication to keep customers informed of the status. Additiolly, you will take the lead in documenting and maintaining product and support processes and knowledge bases as new capabilities are introduced to the platform. Key Responsibilities: Product Support: Provide support covering all issues, primarily related to their Software platform Troubleshoot issues, including system unavailability and data integrity issues, and propose resolutions or workarounds to maintain customer satisfaction Reproduce and diagnose technical problems, communicate updates to clients, and coordinate resolutions with other functions Ensure accurate handling of escalations to other functions ensuring that Service Level Agreements are always met Collaborate with Product Management for customer enhancement requests and prioritisation of issues directly impacting customers that are reported through the support channel Act as the point of contact to customers taking total ownership of an issue to see it through to completion. Product knowledgebank: Manage and assist in developing and revising product documentation, including training presentations, exercises, quick reference guides, and other support materials Assist in the development of customer-facing materials about upcoming product releases Lead the creation and maintenance of knowledgebases for all software offerings Process Improvement: Collect and analyse support data to identify current support statistics, trends, and opportunities for improvement Develop and maintain metrics and dashboards to monitor customer health for use by other customer-facing functions Produce regular reports on support ticket volumes, response times, and resolution rates Identify recurring issues and trends to recommend process improvements and reduce the number of support tickets. Collaborate with cross-functional teams to implement strategies based on data insights for enhancing customer experience and support efficiency Work closely with Quality to review and confirm or improve all support SOPs and process documentation Skills, Qualifications & Experience A minimum of 2-3 years of experience in helpdesk/customer support of software products Ability to clearly and effectively communicate with customers and team members, both verbally and in writing. Aptitude for identifying issues, researching solutions, and resolving customer problems efficiently. Competence in using support software, troubleshooting technical issues, and understanding the product or service. Capacity to understand customer concerns and handle interactions with empathy and patience, even in challenging situations. Ability to prioritise tasks, manage multiple support tickets simultaneously, and meet response and resolution time targets. Proficiency in collecting, interpreting, and analysing support data to identify trends, measure performance, and recommend improvements. Self-motivated, experience working independently with minimal guidance in a rapidly changing environment and handling pressure Please note we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provide 24/7/365 cover. The role forms part of a dynamic team providing a 'helpdesk' type service. Day to day tasking may involve call handling, data input & responding accordingly to any issues that may occur in a calm efficient manner. In this role you will provide data management support, using multiple information systems that collectively contribute to the better understanding of the Maritime Domain and situational awareness. Located in a military facility in the Portsmouth area, successful applicants will play a key role in an expanding team that manages digital data, providing outputs to customers globally. Other tasking may include, but is not limited to: Handling emergency calls from vessels at sea/industry Recording incidents Logging emails in accordance with set guidelines Liaise with various agencies and vessels according to standard operating procedures Disseminate information and report to management chain Person Specification Essential: MOD security clearance or be content to undergo Security Clearance to SC level Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel and PowerPoint Excellent communication skill Ability to act calmly under pressure Able to follow laid down process Electronic Warfare/Geospatial experience within the Royal Navy Desirable: Current working knowledge of either merchant or military shipping highly advantageous Experience working set shift patterns and unsociable hours Experience in client facing/customer service/service delivery environment Own means of transport due to inaccessible site location Experience in one or more of the following: Ops room experience Call Handling Emergency Response Helpdesk Data Input Relevant shift working environment Shift Pattern: Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off. Day shifts - 7am - 7pm Night shifts - 7pm - 7am Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change. Further details on this can be discussed with your Carbon60 representative. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

IT Sales - Business Development / Account Manager Coleville Leicestershire / Derbyshire Borders - To suit candidate living in The East or West Midlands. Hybrid working. Commutable from Derby, Nottingham, Loughborough, Coventry, North Birmingham, Tamworth and Burton On Trent. Competitive Base (Depending on Experience) + commission plan + Benefits. Realistic earning in first year 70- 80K+ Uncapped Applause IT are working with an established IT Reseller with a strong product and service base to find a new hybrid BDM/AM. Our client specialises in the sales of IT Hardware/Software, Virtualisation, Engineering Services and Helpdesk Support (MSP) arena. Sales Executives have the option of Hybrid working, we can offer a great work & home life. The successful Business Development / Account Manager will be responsible for generating and developing business to new and existing customers. It will be your role to identify and generate new prospects, converting them into key accounts; also, to develop and manage a proportion of existing accounts and leads to reach their full potential. The ideal Sales Executive will have strong sales, interpersonal and organisational skills. They should be comfortable with multitasking and be able to budget their resources to meet the assigned quotas for their role. Excellent Training and support are provided through internal and online vendor-based training paths. This is a great opportunity to work for an exciting and fast-growing IT Reseller; this is an excellent opportunity for the right candidate and provides a great career path growth. Salary will be commensurate with experience. My client offers unlimited OTE and one of the best commission packages in the industry. Skills required and duties/responsibilities include: Build and maintain client relationships. Track and record metrics throughout the sales process. Meet and exceed financial goals. A good understanding and knowledge of the IT industry is essential. Able to generate own sales pipeline through cold calling, lead generation as well as account manage. The ability to learn new skills and products quickly and effectively. Strong organisational skills Self-motivation is essential, as is the ability to work under your own initiative. Bags of enthusiasm and a friendly outgoing positive personality. Effective communication skills with a clear telephone manner, along with the ability to build a rapport and relationship with both new and existing clients over the phone. Previous experience of consulting with clients over the phone. Attend relevant vendor led training courses and accreditation. Ability to create customer quotations. Good accuracy and strong attention to detail. Attending local networking events and canvassing campaigns as and when required. Ability to produce professional sales quotations and proposals. Experience selling any of the following beneficial: VMWare, VEAAM, IBM, Nutanix, Azure, Lenovo, Dell, HP Aruba, Microsoft, WatchGuard. Apply now to find out more!

IT Support Specialist Location: Spalding Salary: £35,000 - £45,000 per annum (Plus bonus) The company have an exciting opportunity for an IT Support Specialist to join their reputable client based in Spalding and become an essential part of the growing business. The Role Working within a dedicated IT team, reporting to the IT manager. Your main responsibilities include first line technical troubleshooting, management, and maintenance of hardware and software. While your primary focus will be technical support, you will also have the opportunity to advise and engage with the business as a trusted IT partner in delivering policies and strategy. Additionally, you will develop and utilise your cybersecurity expertise as part of the evolving IT security controls environment. Key Duties & Responsibilities: Serve as a primary contact for all IT issues via Helpdesk Ticket System Deputise for IT Manager in their absence Ensure consistent, constant connectivity to networks for all staff at all times Ensure continual review and delivery of hardware and software for all users Provide technical support for client and network hardware, software, and IT infrastructure, including networking, VOIP/Telecoms, SQL server, Cloud based (Azure) Servers, system firewall access, endpoint security and the current ERP system (Microsoft Dynamics NAV) Contribute to the planning and execution of IT projects, including migrations, upgrades new business incorporation Cybersecurity policy development and continuous improvement, working with the IT Manager and partners to keep the environment secure Create and maintain high-quality processes and documentation for back up and business continuity process controls Formalised education of users on best practices and improved ways of working Collaborate with third-party support partners to resolve incidents and achieve improvements in service provision to set SLAs Provide coherent, high-quality advice and technical guidance to business teams Ensure reliable service and strong relationships with all business stakeholders Skills and Experience Proven track record of maintaining an IT network across multiple sites Excellent knowledge of best practice in data protection and network security Proven track record of documenting and maintaining back-up systems/business continuity plans Technically qualified/experienced with strong awareness of technological developments Ability to identify continual improvements and advise to the business and users Excellent analytical skills using relevant analysis platforms Excellent administration and organisational skills Excellent communication and customer service skills operating a ticketing system Self-motivated, enthusiastic with excellent problem-solving skills Advanced computer literacy, including Microsoft Products and ERP systems Excellent knowledge of standard IT principles, processes and procedures Good understanding of procurement, budgeting and cost management Good understanding of operational business processes and procedures Adaptability to relevant organisational policies Good understanding of GDPR legislation and requirements Ability to understand of key business plans and associated technological requirements Experience of managing third party partner contracts Company Benefits Company performance bonus 25 days holidays 5% match pension Sickness cover To Apply If you feel you are a suitable candudate and would like to work for this reputable company, please do not heistate to apply.

Our Client, an award winning UK digital media agency has an exciting opportunity for a Spanish Speaking Technical Support Team Member ( 20,000 - 25,000 + benefits) to join their friendly and expanding team. Do you have a passion for digital technology, knowledge of PC hardware configuration and management of Windows (from XP through to 7 minimum)? The ideal candidate will have an eye for detail and a thorough, quality centered approach. A friendly manner with good written and oral communication skills is a necessity to work in this environment. This role would ideally be suited to somebody looking for their first helpdesk role and the opportunity to step into an IT-related career. Your day-to-day responsibilities include: Taking direct calls from clients in English and Spanish Pro-actively troubleshooting issues Resolving problems and identifying root causes, all within a ticket management framework. You should understand the facility of a remote support desk and will be provided with training on the specific hardware, configurations, processes and techniques Please send your CV and a covering letter outlining your experience and knowledge - this helps us gain an understanding of your communication skills.

I am excited to be recruiting for an IT Manager with a dynamic organisation committed to delivering efficient and customer-focused IT services. This is a fantastic opportunity for a proactive leader to oversee helpdesk operations, drive the adoption of new technologies, and manage business-as-usual IT support. In this pivotal position, you will lead a team of IT support professionals, ensuring excellent service delivery and continuous improvement to meet business goals. Key Responsibilities: Helpdesk Management: Oversee daily IT helpdesk operations, ensuring prompt resolution of 1st, 2nd, and 3rd-line support issues. Maintain effective communication protocols to keep users informed on issue status and progress. Develop escalation procedures to manage complex technical problems efficiently. Ensure accurate documentation and timely resolution of support tickets. Team Leadership & Development: Supervise, mentor, and develop IT support staff, fostering a high-performance, collaborative environment. Conduct performance reviews and provide ongoing training to enhance team skills. Identify skill gaps and organise continuous learning opportunities for the team. Technology & Systems Support: Drive the adoption of new and existing technologies to support business needs. Maintain up-to-date knowledge of IT trends, evaluating potential benefits for the organisation. Collaborate with other departments to ensure IT systems align with operational goals. IT General Duties: Develop and maintain IT documentation to standardise processes and improve troubleshooting. Manage onboarding and offboarding processes, including device setup and configuration. Oversee IT inventory and stock management, ensuring timely procurement of equipment. General Responsibilities: Promote a positive and growth-oriented culture by modelling openness and honesty. Identify opportunities for process improvement and innovation in IT support. Support the strategic direction of the IT department and perform additional duties as needed. About You Proven experience leading an IT support team in a fast-paced environment. Strong background in helpdesk operations, including 1st, 2nd, and 3rd-line support. Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID) Active Directory and Windows Server/Windows Desktop OS Networking (DHCP, DNS, VLANs, VPN) Cloud technologies (OneDrive, SharePoint) ERP systems, 3CX Telephone Systems, and iOS support Mimecast and data backup solutions Next Steps: Apply Now!