554 Helpdesk jobs

Job Title SAP Developer Location: Harlow, Essex; Remote/Hybrid working with occasional travel to Glenrothes and Harlow. Position Role Type: Hybrid Responsibilities Work with other functional / business teams to deliver business systems to meet functional / business requirements. Works closely with other staff and functional users, ensuring systems or changes are delivered in a timely and effective manner. Works directly with the functional / business user community on bug fixes, request for service and approved changes to current systems and new applications. Ensure the ongoing availability of Raytheon systems solutions working toward improved system productivity. Provide system support in response to business needs within published service levels - respond to and resolve break fixes and execute preventative maintenance solutions. Provide out of hours support, as agreed with the functional area (eg. Finance month end). Ensure integrity, availability & security of information and systems. Business analysis and requirements capture, using an understanding of the business domain and processes. Systems analysis, programming and testing. Data analysis & design. System implementation including training, support, problem resolution. Development of documentation for technologists and users. Respond and resolve break fixes, and execute preventative maintenance solutions. Analyse, design, code, test, implement, document and support development and enhancements to RSL applications and interfaces. Monitor Helpdesk and Change Control systems for incoming work. Update configuration / change management tools and ensure System Maps reflect any changes to application portfolio. Working with vendors to deliver requirements & resolve issues. Occasional visits to other RSL sites and customer/partner organisations may be required. Skills and Qualifications Educated to degree level or equivalent, plus good SAP R3 and Abap programming experience. General knowledge of a wide range of IT technologies and activities, with specific knowledge of one or more technology fields. Use of formal systems delivery methodologies. Experience of delivering and supporting business critical application packages within a large organisation. Knowledge and operational experience in a manufacturing and / or defence industry. Experience with CPS job scheduler (SAP Business Process Automation by Redwood). In depth knowledge of required language(s) / applications / databases / technologies. Understanding of IT / Systems Engineering disciplines, including requirements management, configuration management, change control, reliability analysis and quality management. Understanding of basic action planning, tracking, and reporting. Appreciation of all aspects of IT. Good written and oral communication skills. Team player - works well in a team. Effectively uses the specialist resources and knowledge of teammates to achieve working solutions. Logical - analytical thinking. Innovative. Customer focus. Flexibility. Disciplined, organised and self motivated. Able to manage multiple conflicting priorities and deadlines. Appreciates the need and benefits for controlled process and standards. Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr). Contributory Pension Scheme (up to 10.5% company contribution). Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Work Culture 37hr working week, although hours may vary depending on role, job requirement or site specific arrangements. Hybrid and site based working opportunities, dependent on your needs and the requirements of the role. A grown up flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year. Equal Employment Opportunity Statement RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Lead Full Stack Engineer. As our Lead Full Stack Engineer, you'll modernise and scale SmartServe, our microservices suite that powers customer outreach, information capture and authorisations, expanding it to support new customer types, journeys and capabilities. You'll be hands on delivering production code, shaping architecture and design, accelerating delivery across the team, and partnering with business and engineering leaders to remove blockers and raise engineering standards in a global, cross-region team. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Be hands on, delivering code to production, supporting the architecture and design of the system aligned to a microservice structure. Drive the delivery of code at a faster cadence across the wider team. Leading by example with the volume and reliability of change you are delivering. Actively engage with the business and engineering leadership to fully understand requirements and get these understood across the wider team. Bring ideas and solutions to the table due to your understanding of the wider requirements. Lead and drive the wider engineering culture expected across our teams. Collaborate with a global team where coordination activities would cross regional boundaries. Proactively remove impediments, see risk and communicate issues to program management. Identify process inefficiencies and find innovative and programmatic ways to eliminate them. To be successful in this role you should meet the following requirements: Proven track record in software engineering, designing, developing and deploying backend applications-while driving engineering and cultural change across teams and delivery processes. Strong capability in designing individual microservices as well as the broader microservice architecture. Demonstrated leadership in guiding teams to deliver production changes at high cadence. Solid experience in CI/CD best practice, tooling and implementation. Hands on delivery of RESTful APIs into production environments. Deep expertise in PostgreSQL, including schema design and day to day database development. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone so they can be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .

A leading Facilities Maintenance company in London seeks a Shift Maintenance Helpdesk Coordinator for a critical public sector contract. The role involves efficiently planning and dispatching work, handling communications, and administrative duties while ensuring compliance with security clearances. Candidates need to be organized, capable of managing multiple tasks, and adept at liaising with clients and engineers. This position offers an hourly rate of £13.45 with a 4 on 4 off shift pattern.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Administrator to join our growing team in Leeds! The Role Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion. Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user. Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Logging hazards & customer feedback on the QHSE Management Portal. Details Monday - Friday 8am - 5pm Hybrid once trained Experience / Qualifications Organised & can work in a structured way. Strong Microsoft knowledge. Attention to detail. FM knowledge advantageous. EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Support Warehouse Ltd. in Bellshill is looking for a dedicated individual to join their IT department as a Digital Helpdesk Support through an established apprenticeship program. This full-time role involves providing technical support, resolving issues using remote tools, and ensuring customer satisfaction. The company offers a salary of £16,000 annually, with a focus on career development through training and mentorship. Successful candidates will be well-supported throughout their apprenticeship, gaining practical experience as well as a nationally recognized qualification.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

ASCO Group Limited is seeking a diligent Site Technician in Aberdeen City, UK. The role involves conducting planned and reactive maintenance tasks while ensuring safety and cleanliness across all sites. You will also liaise with the Helpdesk to plan schedules and maintain a positive image of the company. The ideal candidate should have a strong background in maintenance, excellent communication skills, and relevant qualifications. A full driving license is also required for this role.

Jobtailor is seeking an IT Helpdesk Support professional to onboard new starters, configure equipment, and maintain asset records. You will provide face-to-face and remote support across Windows, macOS and Linux, troubleshoot issues, and assist with Microsoft 365 administration (Entra ID, Intune, Exchange Online). You'll work closely with the Head of IT on a range of projects and day-to-day operations. Strong communication, organisational skills and a passion to learn are essential for this

Job Title: IT/Digital Support Technician Apprentice Full time: 37 hours per week Salary: National minimum wage for apprentices - £8.00 per hour, rising to National minimum wage after 1 year Reports to: Head of IT Location: Royal Pavilion Buildings / Hybrid working available Closing date: 5pm, Friday 14 August 2026 Begin your IT career with Brighton & Hove Museums Would you like the opportunity to start a career in IT and digital support while gaining practical experience in a unique museum setting? Brighton & Hove Museums has an exciting opportunity for a Level 3 Digital Support Technician Apprentice to work with the Head of IT across our museum sites, historic buildings and public-facing services, including the Royal Pavilion. This apprenticeship will help you build the skills needed to support staff, systems and digital projects in a busy charity. You will learn how technology helps our teams work well, care for collections, welcome visitors and improve services. You will receive support from the Head of IT, the training provider and colleagues across the Trust throughout the apprenticeship. About the role This is a varied digital support role, not a traditional helpdesk post. We already have an outsourced IT helpdesk, so you will focus on the tasks where local knowledge, site presence and clear communication make the biggest difference. You will help staff use technology confidently, support basic troubleshooting, assist with devices and equipment, and help coordinate issues with the helpdesk or suppliers where needed. You will also gain experience with Microsoft 365, SharePoint, account administration, document libraries, forms, internal guidance, data tasks, approved AI tools, simple digital workflows and PowerApps. The role will also involve supporting technology used in a museum environment, such as public-facing digital displays, audio visual equipment, ticketing, retail or café systems, and other systems that help us run our sites and improve the visitor experience. Additional information Apprentices without evidence of level 2 English and Maths will need to achieve this level prior to completing training and you may be required to take an English and Maths assessment prior to a formal offer being made. For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3. British Sign Language qualifications are an alternative to English qualifications for applicants whose primary language is BSL. Please note, your application will be shared with the training provider. The duration of the apprenticeship will be up to 13 months depending on experience. This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK. To apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. We actively welcome applications from people who reflect the diversity of the country to help us shape and change the museum sector to make it more relevant to the diversity of the people, communities and places we serve.

Responsibilities Own the delivery of website content for seasonal campaigns and new product launches Coordinate with Marketing, Creative, Photography and Product teams to ensure launches are delivered on time and to the highest standard Manage critical paths, ensuring content, assets and product data are accurate and ready for launch Manage the website helpdesk, resolving content and user experience requests efficiently Conduct regular site reviews to identify opportunities to improve content, navigation and customer journeys Gather feedback from Stores, Trade and Customer Experience teams to continually enhance the website Monitor website performance, sales and key trading metrics Attend weekly trading meetings and help identify opportunities to improve conversion and revenue Help maintain and improve on-site SEO through content optimisation Collaborate with our internal technology team and external development partners to deliver website improvements Support testing and deployment of UX and technical enhancements Work with the Web Product Executive to investigate and resolve bugs and website issues Requirements 2+ years' experience in an ecommerce retail role Experience across website content management, trading, CRO and SEO A customer-first mindset and exceptional attention to detail Strong organisational skills with the ability to manage multiple projects and deadlines Analytical and commercially minded, with confidence interpreting data and spotting opportunities Naturally curious, collaborative and proactive A problem-solver who enjoys identifying issues and finding practical solutions Comfortable working in a fast-paced, entrepreneurial environment

Jobtailor in Cardiff is seeking an entry-level IT assistant to shadow IT staff, understand the internal IT estate, and help with setup and maintenance of staff devices. You will assist with asset inventory, respond to helpdesk incidents, and contribute to policy updates. This role requires a cyber security focus, willingness to learn, and eligibility for security clearance (SC) or willingness to obtain it.

Responsibilities Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks. Maintain accurate, up-to-date records of hardware and software assets across the business. Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices, escalating where appropriate. Approach technical problems methodically and with initiative, finding effective solutions independently. Troubleshoot basic network issues and support wider infrastructure projects. Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online. Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives. Deliver basic Linux support as part of day-to-day operations. Requirements Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person Strong customer service skills - this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels A solid understanding of networking fundamentals, systems, and hardware A genuine enthusiasm for a career in IT and a desire to keep learning Excellent organisational and prioritisation skills, with the ability to manage a varied workload

Proactive Appointments Limited is seeking a Service Desk Analyst to act as the interface between users and the IT Support Team. The role requires strong communication with users at all levels and a solid understanding of Microsoft Office/365 and helpdesk software. The successful candidate will have excellent problem-solving skills, knowledge of IT platforms, ITIL processes, and a strong IT customer service focus. Remote work options include London-based arrangements.

Brighton & Hove Museums offers a Level 3 Digital Support Technician Apprentice position working with the Head of IT across museum sites, including the Royal Pavilion. The role focuses on practical IT and digital support in a busy charity setting, with emphasis on local knowledge, site presence and clear communication. You will learn to support staff, devices and digital projects, gaining experience with Microsoft 365, SharePoint and PowerApps, and coordinating with the outsourced helpdesk and

We are looking for an IT and Data Protection Administrator to join our growing IT team. This is an exciting opportunity to play a key role in supporting the organisation's IT services and data protection activities, ensuring colleagues receive efficient, high-quality support while contributing to the ongoing development of our IT infrastructure. We are looking for someone with a solid, demonstrable educational background, together with strong IT, communication, and organisational skills. You will have a good understanding of general IT hardware and software, or a genuine willingness to develop your knowledge and learn new technologies. Experience working in a fast-paced administrative or office environment is desirable, along with the ability to remain organised and manage competing priorities effectively. Please be aware that Cobalt is not able to sponsor non-EU/EEA Tier 2 applications. Main duties of the job In this role, you will monitor and manage the IT support queue, allocating, prioritising, and progressing support requests through to resolution. You will provide first-line IT support to users, resolving issues where possible and escalating more complex queries when appropriate. You will provide administrative support for a range of IT projects, contributing to the implementation and continuous improvement of our systems and infrastructure. You will also create and maintain clear, accurate documentation, including user guides, system configurations, and troubleshooting resources to support knowledge sharing and operational efficiency. The role includes producing reports on system performance, project progress, and security testing, as well as liaising with third-party suppliers, service providers, and internal stakeholders to coordinate support requests, software and hardware orders, licence renewals, and service delivery. In addition, you will support the organisation's data protection function by assisting with routine compliance activities, maintaining accurate records, and undertaking administrative tasks that help ensure compliance with data protection legislation and best practice. About us At Cobalt Medical Charity we pioneer innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future. Each year we provide diagnostic imaging for over 140,000 patients at our imaging centres and on mobile scanners located across the UK. Our Charity is the leading provider of ultra-low dose CT lung cancer screening services in the UK, working in partnership with the NHS. I CARE our values - our culture - our purpose Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development. About the benefits and rewards Company salary sacrifice pension scheme 27 days holiday plus public holidays rising with service Life assurance cover at 4 x annual salary Support for professional and personal wellbeing Employee benefits programme Complementary healthcare scheme Service recognition Job responsibilities Job Title: IT and Data Protection Administrator Main Place of Work: Linton House, Thirlestaine Road, Cheltenham Responsible to: IT Network Manager Job Purpose: To work as a member of the IT Team, proactively supporting the organisation. To provide administrative support to IT projects. To assist in the development of the IT infrastructure. To support the data protection function. Line management There is no line management responsibility associated with this role. Key Relationships Cobalt staff, IT Department and liaison with IT supplier helpdesks and management. Key areas of responsibility will include: Operational Duties IT administration Monitor the support queue, ticket allocation, prioritisation, and management through to completion. Support: With guidance, provide 1st line IT support to our user base and escalate issues appropriately. Documentation: Create and maintain clear IT documentation, including user manuals, system configurations, and troubleshooting guides to ensure efficient operations and knowledge sharing within the team. IT Processes: Document and maintain IT processes to share knowledge and improve consistency, validate guides and ensure documents are accurate and up to date. Reporting: Produce reports on system performance, project updates and security testing. Asset management: To maintain the device inventory, software inventory and audits, ensure secure disposal and record keeping. Coordinate with 3rd parties, service providers, vendors, and internal teams to track orders, renewals, and support tickets. Change control: Monitor the new software request form, new user form, user access requests & permissions changes, external access requests (VPNs etc.). All must be documented and authorised as appropriate. Data protection Support the data protection function with data protection tasks and routine compliance checks. Assist in monitoring compliance with security policies and reporting any issues or risks. Help manage the central register of data processing activities, ensuring information is accurate and up to date. Track subject access requests and ensure they are handled within required timelines. Management of Resources To assist with monitoring of supplies. To assist with monitoring of system capacities, licensing, renewals etc. Teamwork This will involve: To work collaboratively with other departments within Cobalt. Taking an active part in team meetings. Champion the professional integrity of the organisation. Adhere to corporate policy and procedure. Advise and mentor staff members, particularly junior staff members. Confidentiality Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts. Data Protection If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed. DBS Disclosure All appointments are subject to a satisfactory initial DBS check by the Disclosure and Baring Service and satisfactory repeat checks, carried out in line with the policy in force at the time. Failure to disclose any convictions or cautions may result in the withdrawal of the post or termination of contract. Equality and Diversity It is the responsibility of all employees to support the Charitys vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies. Health & Safety In addition to any responsibilities specified within your job description above, it is your duty to: Take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work. Co operate with the employer in ensuring that all statutory and other requirements are complied with. Infection Control Make themselves aware of their responsibilities for infection prevention and control. Co operate with the employer in ensuring that all infection prevention and control policies and procedures are complied with. Conduct hand hygiene in accordance with Cobalt policy, challenging those around you who do not. Information Governance You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information. Personal Development You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed. You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (CPD) to ensure continuity of membership to your professional organisation. All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues. Completion of Cobalt Healths mandatory training programme. The Environment and EMS Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare . click apply for full job details

Dalkia UK is seeking a professional Helpdesk Operator to join our team at Torness Nuclear Power Station. This part-time role focuses on logging and prioritising requests, coordinating planned and reactive works, and ensuring effective communication between clients and operations. The position requires strong administration skills and proficiency with MS Office. You will work Thursday and Friday, 08:00am - 4:30pm, on a site dedicated to critical national infrastructure.

Overview Shadowing IT staff to gain an understanding of the internal IT estate. Building and setting up new and replacement machines for staff. Organising IT assets and inventory. Responding to IT helpdesk incidents. Assisting with policy creation and updates. Responsibilities Shadowing IT staff to understand the internal IT estate Build and configure new and replacement machines for staff Organise IT assets and maintain inventory Respond to IT helpdesk incidents Assist with policy creation and updates Requirements A degree in Cyber Security, equivalent qualification or completion of a Cyber Security-focused training course or bootcamp Minimum grade of 4/C in GCSE English Language and Maths (or equivalent) Three A-levels or five Highers (or equivalent) Must be available to commence work on 14th August No work experience is needed; this is an entry-level position. We are looking for someone that will show potential for these roles through transferable skills such as confidence, relationship building, and a self-starter mentality, along with eagerness to learn To be eligible for this job you must either hold SC or be eligible and willing to go through security clearance

Helpdesk Operator (Part-Time) Location: Torness Nuclear Power Station Hours: Part-Time (Thursday & Friday, 08:00am - 4:30pm) Salary: Competitive Dalkia UK is seeking a professional, organised, and proactive Helpdesk Operator to join our team at Torness Nuclear Power Station. This is an excellent opportunity to become an integral part of a busy, professional site environment, supporting the delivery of essential facilities management services. As Helpdesk Operator, you will be responsible for managing helpdesk requests, coordinating planned and reactive works, and ensuring tasks are effectively logged, scheduled, and monitored across the station. Your role will be vital in maintaining efficient communication between clients, supervisors, and operational teams. Key Responsibilities Manage incoming work requests via the Helpdesk telephone line. Log, prioritise, and distribute work requests through the CAFM system in a timely manner. Coordinate reactive maintenance activities with clients, supervisors, and operational teams. Prepare and manage weekly work order packages in accordance with Work Management processes. Analyse CAFM system data and produce reports to support operational performance. Provide administrative support during statutory maintenance outages as required. Undertake additional duties as directed by the Work Services Manager. About You We're looking for an individual who is: Highly organised with excellent attention to detail. A confident and professional communicator with strong interpersonal skills. Proficient in Microsoft Office applications, including Word, Excel, and Outlook. Able to work independently while effectively managing multiple priorities. Friendly, approachable, and committed to delivering excellent customer service. Experienced in administration, reception, scheduling, helpdesk, or office support roles. Previous experience within an administrative role, HR environment, facilities management, or a regulated industrial setting would be advantageous, but is not essential. What We Offer Competitive salary. Generous pension scheme and holiday entitlement. Flexible benefits package, including: Retail and lifestyle discounts. Mental health and wellbeing support services. Electric vehicle scheme (subject to eligibility). Employee recognition and referral bonus programmes. 24/7 Employee Assistance Programme. The opportunity to work within a unique and highly professional environment supporting critical national infrastructure. Inclusion & Diversity At Dalkia UK, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments throughout the recruitment process where required. Apply today and become part of a team that helps keep one of the UK's most important operational sites running smoothly.

Ref 85813 Programme Scotland IT Digital Helpdesk Support (DAS 2) SCQF Level 6 Area of interest IT Working location New Alderston House, 3 Dove Wynd, Strathclyde Business Park, Bellshill, North Lanarkshire, ML4 3FB Salary £16,000 per annum Closing date 29/06/2026 What's involved? They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship. Responsibilities: Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries Problem resolution will be mainly using remote tools such as NetOp or Centrastage Ensure systems are updated on a real time basis including detailed and accurate call notes Ensure calls are progressed and closed in line with contracted service level agreements Escalate any issues on call progression or customer issues (Some equipment handling may be required) Provide support for site visits to schools to resolve problems which we are unable to address remotely Participate in project work such as installations and software rollouts Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction Salary: £16,000 per annum Working hours: 37.5 hours per week, Monday to Friday Established apprenticeship program Staff & company events and incentives 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Job Summary Summer Fields is seeking to appoint a Junior IT Technician to provide direct support to all users of the school's IT network, working closely with the IT Network Manager. This role offers opportunities to be involved in a variety of IT projects. Responsibilities Act as the first point of contact for all IT users. Oversee all IT tickets raised to the helpdesk. Support innovative use of IT for teaching, learning, and administration. Provide support for a broad range of stakeholders. Communicate in written and spoken English. Qualifications Ideal candidates are recent graduates or early career professionals who are eager to develop their experience and knowledge base in IT support. The position is open to those who demonstrate a proactive approach and strong communication skills. Further Exposure Successful candidates will have exposure to a broad range of IT projects, including network infrastructure, the Virtual Learning Environment, classroom IT integration, and the Management Information System. Children Protection Screening Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Benefits Contributory pension scheme Life assurance Employee assistance programme Free parking Equal Opportunity The school is fully committed to the principles of equal opportunity, diversity, and inclusion. Summer Fields does not discriminate on the grounds of race or colour, nationality, religion or belief, sex, sexual orientation, pregnancy or maternity, marital or civil partnership status, gender reassignment, age, or disability. Applications are welcome from a diverse range of backgrounds.

About the Role Provide professional support to the Building Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action. Role Specific Particulars The property is a multi-occupied medium sized office premises (c. 130,000 sq. ft.) located in Holborn, Central London. The successful candidate will be part of a site team of 8 and will be an essential asset to the property, colleagues, client and occupiers. What You'll Do To monitor all activities relating to the site(, reporting and taking action as appropriate. To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. To conduct meter readings within all required buildings. To respond to requests for maintenance / technical assistance in person, via telephone and electronically. To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions. To identify and escal situations requiring urgent attention. Route issues and requests to the correct resource, track progress and document resolutions To liaise with tenants and deal with any operational queries they might have. To work in conjunction with the SFM ensuring a PPM and repair programme is in place. To manage work programmes on site in conjunction with the RFM, acting as the liaison point for all parties involved. To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks. Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy. Any other duties as directed by your Line Manager. What You'll Need Understand how the industry and stakeholders function, and the range of services available to clients. Constantly updating knowledge of legislation relating to property management. Develop an understanding of how to build and maintain client, supplier and customer relationships. Understanding of key issues to be noted on property inspections. Understand and use industry/specific IT applications. Understand the principles of service charges. Understand the principles of contract law. Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge. Know and be able to apply legislation and policies relating to Health and Safety. Know and be able to apply legislation and policies relating to Environmental protection. Understand insurance relating to buildings and the FSA regulations. Understand and apply all procedures relating to work activities. Contributes to team business plan/strategy. Able to plan and manage own workload. Able to work as part of a team, supporting colleagues. Able to use IT software such as Word, Excel, and databases. Oriented towards providing excellence in customer services. Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills. Willing to learn and expand the processes of the helpdesk function as the role progresses. Be able to communicate effectively verbally and in writing.

CBRE Group, Inc. is seeking a Helpdesk Administrator to join their team in Leeds. The role involves managing the CAFM system, answering calls and emails, and ensuring proper communication between the Facilities Team and users. The ideal candidate will be organised, detail-oriented, and possess strong Microsoft knowledge. This position offers a hybrid work model once trained, providing flexibility for the successful applicant.

The Role As a Field Services Engineer, you will provide onsite IT technical support for Xperience's customers, primarily for our Oxfordshire based customer. Strong customer-facing experience supporting end users face to face is essential. Ensuring the customers receive the highest level of support, working closely with the technical teams within Xperience to investigate, troubleshoot and support IT infrastructure, hardware and software across our customer locations. This role will be a multi-faceted role, with several key responsibilities to assist both the Projects and Support teams in delivering a high quality of service to our customers. The role will be predominantly field based and will include installation of new customer hardware when required, along with providing onsite IT Support visits to customers as required/scheduled. Job Responsibilities Perform onsite IT Support functions for the customer including Laptop/Desktop builds and configurations, representing Xperience face to face with our customers Record activities and functions performed while onsite through the Xperience Ticket Management tool, ensuring transparency, reporting accuracy and knowledge share Explore service improvements and innovation in the market and how these can benefit our business from an operational, services and security perspective. As an advocate for Xperience's IT services, engage with, develop and manage relationships between all relevant parties, departments and customers Understand how both the Xperience and customer operations and procedures work to provide a high level of service Cover and support other Field Service Engineer onsite bookings, if required due to absence Onsite Laptop/Desktop Installations and User Handovers. Installation and Configuration of Printers, Wireless Access Points, Routers, Switches. Provide assistance to Project Team as required for large project rollouts and implementations. Onsite IT Support Visits for Enhanced Troubleshooting and routine IT Support visits. The role will be extensively field based, visiting customer locations for the installation of hardware or the provision of IT Support. Regular travel to customer locations is to be expected, with predominant travel being around Oxfordshire, Northamptonshire and Warwickshire but with the potential for UK-wide travel to meet business requirements. Benefits Package ( subject to specific contract terms) Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost Salary Sacrifice Pension Scheme, 3% ER, 5% EE contributions Death in Service Benefit x3-time base salary from commencement of employment Generous 30-Day Annual Holiday Entitlement (Jan-Dec) 8 Public Holidays Additional Guaranteed Birthday Leave- 1 Day Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice Enhanced Sick Pay on completion of probationary period Bereavement Leave Policy Enhanced Parental Leave Policy Long Service Awards commencing from 1 year's service Monthly/ Annual Recognition Awards 36.25 hours working week Hybrid Working Salary Sacrifice Cycle to Work Scheme Salary Sacrifice EV Scheme Employee Referral Bonus of £1500 per hire Discounted IT Purchase Scheme Company Funded Social Events Easily accessible and free car parking Experience Required Essential: At least one year's previous hands on experience a ticket management system At least two years IT Support experience working within an internal or external facing helpdesk support team Good communication skills and a "can do" attitude Experience of working in a customer facing environment with the ability to communicate clearly and concisely with customers Excellent team player Problem solving skills Ability to be resilient to issues and influences outside of their control Ability to take ownership and work on the detail in a real time environment Full driving license that enables you to drive in the UK and access to own vehicle for business purposes Willingness to undergo an Enhanced DBS check with Barred List if successful, due to the nature of our client sites Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence) Technical Competencies: Knowledge of Windows operating systems (Windows 10/11, Server 2022, Server 2025) Knowledge of computer hardware, software, security and networking Active Directory (Configuration, troubleshooting, Group Policy) Basic understanding of networking (DNS, DHCP, Switching, Routing, VPN) Office 365 and Azure Technologies

About the Project The goal is to provide a smart, secure, and responsive chatbot at I-GTM. You will take the lead on developing our AI-driven helpdesk system by integrating RASA with our existing technology stack, which includes React, Twilio, FreeScout, and our internal APIs. Job Title: Python Software Engineer - AI-Driven Helpdesk - RASA Integration Job Description We are looking for a Python Software Engineer to work on our AI-driven helpdesk system with a focus on RASA integration. This position involves RASA Chatbot Integration on a part-time, long-term basis. Your role will be to help build the AI-Driven Helpdesk for our Ed-Tec platform.

Java Script Works is seeking a Python Software Engineer to take the lead on the integration of RASA for our AI-driven helpdesk system. The role is part-time and focuses on enhancing our Ed-Tec platform. Ideal candidates will have expertise in Python and experience with AI systems. You will play a key role in building a smart, secure, and responsive chatbot integrated with our existing stack. Join us in creating innovative solutions!

Data Quality Officer - West Midlands Fire Service West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 square kilometres and a population of some three million people. Our Strategy drives the people, professionalism and pride with which we serve our communities. Our work to reduce risks within our communities is guided by our Community Risk Management Plan (CRMP), which sets out our long-term priorities for making the West Midlands safer, stronger and healthier. High-quality data is essential to understanding community risk, targeting resources effectively and supporting informed decision-making across the service. As a Data Quality Officer, you will help ensure the information used to support these activities is accurate, consistent and reliable, enabling WMFS to deliver its aims and ambitions and make a tangible difference to the communities protected by our 38 fire stations. Who can apply? Green Book External About the role As Data Quality Officer, you will be responsible for monitoring, maintaining and improving the quality of data used within the Risk Management team. You will help ensure information is accurate, consistent, complete and fit for purpose, supporting both operational activities and strategic planning. Working closely with Community Risk and Performance Analysts, ICT colleagues, operational staff and external partners, you will identify and resolve data quality issues, support improvements to data collection and management processes, and promote good data governance practices across the organisation. A key part of the role will be engaging with colleagues to improve understanding of data quality requirements. You will provide guidance, training and support to users, helping to ensure information is captured and maintained consistently. You will also be expected to challenge existing processes where appropriate, recommend improvements and build effective working relationships to drive positive change. The role is based at our headquarters in Birmingham, with a requirement to attend fire stations and other WMFS locations to deliver training and support data quality initiatives. Responsibilities In this role you will: quality check the Internal Recording System, IRS, and other datasets to identify known or emerging data quality issues engage with operational staff to support data corrections, respond to data quality queries and provide on-site training to develop quality assurance help ensure data is captured, maintained and stored in line with required quality and legal standards report on data quality issues using Power BI monitor and action the Fire and Rescue Data Platform (FaRDaP) failed submissions queue complete reviews of aspects of FaRDaP, including question and answer lists liaise with Community Risk and Performance Analysts and ICT teams to support and maintain the internal IRS liaise with the MHCLG FaRDaP helpdesk where required Contract type: Full Time Closing date: July For more information on the role and details on how to apply, please click 'Apply now'.