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The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
20/07/2026
Full time
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
IT Support Engineer 38,000 - 42,000 + Progression + Training + Benefits + Bonuses Newry Commutable from Armagh, Portadown, Banbridge, Dundalk Are you an IT Support Engineer or similar looking to work for a successful logistics company taking charge of the IT infrastructure for their sites and vessels? On offer is the opportunity to join a growing logistics firm who manage port to port exports and imports throughout Europe. The role involves managing the IT infrastructure for their sites and fleet of vessels. You will be installing, upgrading and maintaining networks, CCTV equipment, computers etc as well as monitoring helpdesk requests, speaking to suppliers, managing stock and managing IT related projects. This role would suit an IT Support Engineer or similar who is looking to take on an exciting challenge, managing IT needs for busy import export business. The Role Maintenance of existing infrastructure Installation of new hardware and software Managing helpdesk calls and emails Liaising with management and external stakeholders The Person IT Support Engineer or similar Holds IT qualifications Commutable to Newry For more information please click apply - REFERENCE 5220a elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. IT Support Engineer IT Engineer IT Technician IT Support IT LAN Helpdesk CCTV CompTIA Newry Armagh Portadown Banbridge Dundalk
01/08/2026
Full time
IT Support Engineer 38,000 - 42,000 + Progression + Training + Benefits + Bonuses Newry Commutable from Armagh, Portadown, Banbridge, Dundalk Are you an IT Support Engineer or similar looking to work for a successful logistics company taking charge of the IT infrastructure for their sites and vessels? On offer is the opportunity to join a growing logistics firm who manage port to port exports and imports throughout Europe. The role involves managing the IT infrastructure for their sites and fleet of vessels. You will be installing, upgrading and maintaining networks, CCTV equipment, computers etc as well as monitoring helpdesk requests, speaking to suppliers, managing stock and managing IT related projects. This role would suit an IT Support Engineer or similar who is looking to take on an exciting challenge, managing IT needs for busy import export business. The Role Maintenance of existing infrastructure Installation of new hardware and software Managing helpdesk calls and emails Liaising with management and external stakeholders The Person IT Support Engineer or similar Holds IT qualifications Commutable to Newry For more information please click apply - REFERENCE 5220a elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. IT Support Engineer IT Engineer IT Technician IT Support IT LAN Helpdesk CCTV CompTIA Newry Armagh Portadown Banbridge Dundalk
A Snapshot of Your Day Join our dynamic team as a Technical Support Engineer in Lincoln, where you will play a vital role in supporting our Industrial Turbomachinery business. You will engage in complex troubleshooting activities, providing innovative solutions for our fleet of gas turbines installed worldwide. Your responsibilities will include manning the Technical Support Helpdesk and traveling for on-site support as needed. With a focus on collaboration, you will work alongside experienced engineers, gaining in-depth knowledge of gas turbine control systems and operations. This is an exciting opportunity to grow your skills and advance your career in a supportive environment. How You'll Make an Impact You will provide first-line support to the Field Service team during unscheduled shutdowns, ensuring timely technical workscopes are delivered. Troubleshoot core, package, and mechanical issues, implementing approved design changes and modifications as necessary. Offer 24-hour support functionality via the out-of-hours support hotline when required, ensuring our customers receive the assistance they need. Collaborate with the Service Engineering department to optimize installation, repair, commissioning, and maintenance procedures. Maintain a knowledge database with technical solutions and equipment details, contributing to continuous improvement and innovation. What You Bring You hold a degree in an engineering discipline or possess equivalent experience, with a strong foundation in engine systems. A highly motivated individual, you demonstrate a 'can do' attitude and a willingness to learn new skills. You possess excellent interpersonal skills, confidently communicating with diverse stakeholders and providing leadership support. Your experience includes diagnosing complex engineering problems and implementing corrective actions effectively. Familiarity with gas turbine control systems, including ladder logic code, and proficiency in Microsoft Office products will be advantageous. About the Team You will be joining a dedicated team of specialized engineers at Siemens Industrial Turbomachinery, committed to providing exceptional engineering and technical support to both our field service team and external customers. Our team thrives on collaboration and innovation, ensuring that we maintain high standards of service across various sites in the UK and worldwide. We prioritize continuous learning and development, offering opportunities for professional growth and accreditation from major engineering institutions. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With over 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
01/08/2026
Full time
A Snapshot of Your Day Join our dynamic team as a Technical Support Engineer in Lincoln, where you will play a vital role in supporting our Industrial Turbomachinery business. You will engage in complex troubleshooting activities, providing innovative solutions for our fleet of gas turbines installed worldwide. Your responsibilities will include manning the Technical Support Helpdesk and traveling for on-site support as needed. With a focus on collaboration, you will work alongside experienced engineers, gaining in-depth knowledge of gas turbine control systems and operations. This is an exciting opportunity to grow your skills and advance your career in a supportive environment. How You'll Make an Impact You will provide first-line support to the Field Service team during unscheduled shutdowns, ensuring timely technical workscopes are delivered. Troubleshoot core, package, and mechanical issues, implementing approved design changes and modifications as necessary. Offer 24-hour support functionality via the out-of-hours support hotline when required, ensuring our customers receive the assistance they need. Collaborate with the Service Engineering department to optimize installation, repair, commissioning, and maintenance procedures. Maintain a knowledge database with technical solutions and equipment details, contributing to continuous improvement and innovation. What You Bring You hold a degree in an engineering discipline or possess equivalent experience, with a strong foundation in engine systems. A highly motivated individual, you demonstrate a 'can do' attitude and a willingness to learn new skills. You possess excellent interpersonal skills, confidently communicating with diverse stakeholders and providing leadership support. Your experience includes diagnosing complex engineering problems and implementing corrective actions effectively. Familiarity with gas turbine control systems, including ladder logic code, and proficiency in Microsoft Office products will be advantageous. About the Team You will be joining a dedicated team of specialized engineers at Siemens Industrial Turbomachinery, committed to providing exceptional engineering and technical support to both our field service team and external customers. Our team thrives on collaboration and innovation, ensuring that we maintain high standards of service across various sites in the UK and worldwide. We prioritize continuous learning and development, offering opportunities for professional growth and accreditation from major engineering institutions. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With over 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
A Snapshot of Your Day Join our dynamic team as a Technical Support Engineer in Lincoln, where you will play a vital role in supporting our Industrial Turbomachinery business. You will engage in complex troubleshooting activities, providing innovative solutions for our fleet of gas turbines installed worldwide. Your responsibilities will include manning the Technical Support Helpdesk and traveling for on-site support as needed. With a focus on collaboration, you will work alongside experienced engineers, gaining in-depth knowledge of gas turbine control systems and operations. This is an exciting opportunity to grow your skills and advance your career in a supportive environment. How You'll Make an Impact You will provide first-line support to the Field Service team during unscheduled shutdowns, ensuring timely technical workscopes are delivered. Troubleshoot core, package, and mechanical issues, implementing approved design changes and modifications as necessary. Offer 24-hour support functionality via the out-of-hours support hotline when required, ensuring our customers receive the assistance they need. Collaborate with the Service Engineering department to optimize installation, repair, commissioning, and maintenance procedures. Maintain a knowledge database with technical solutions and equipment details, contributing to continuous improvement and innovation. What You Bring You hold a degree in an engineering discipline or possess equivalent experience, with a strong foundation in engine systems. A highly motivated individual, you demonstrate a 'can do' attitude and a willingness to learn new skills. You possess excellent interpersonal skills, confidently communicating with diverse stakeholders and providing leadership support. Your experience includes diagnosing complex engineering problems and implementing corrective actions effectively. Familiarity with gas turbine control systems, including ladder logic code, and proficiency in Microsoft Office products will be advantageous. About the Team You will be joining a dedicated team of specialized engineers at Siemens Industrial Turbomachinery, committed to providing exceptional engineering and technical support to both our field service team and external customers. Our team thrives on collaboration and innovation, ensuring that we maintain high standards of service across various sites in the UK and worldwide. We prioritize continuous learning and development, offering opportunities for professional growth and accreditation from major engineering institutions. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With over 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
01/08/2026
Full time
A Snapshot of Your Day Join our dynamic team as a Technical Support Engineer in Lincoln, where you will play a vital role in supporting our Industrial Turbomachinery business. You will engage in complex troubleshooting activities, providing innovative solutions for our fleet of gas turbines installed worldwide. Your responsibilities will include manning the Technical Support Helpdesk and traveling for on-site support as needed. With a focus on collaboration, you will work alongside experienced engineers, gaining in-depth knowledge of gas turbine control systems and operations. This is an exciting opportunity to grow your skills and advance your career in a supportive environment. How You'll Make an Impact You will provide first-line support to the Field Service team during unscheduled shutdowns, ensuring timely technical workscopes are delivered. Troubleshoot core, package, and mechanical issues, implementing approved design changes and modifications as necessary. Offer 24-hour support functionality via the out-of-hours support hotline when required, ensuring our customers receive the assistance they need. Collaborate with the Service Engineering department to optimize installation, repair, commissioning, and maintenance procedures. Maintain a knowledge database with technical solutions and equipment details, contributing to continuous improvement and innovation. What You Bring You hold a degree in an engineering discipline or possess equivalent experience, with a strong foundation in engine systems. A highly motivated individual, you demonstrate a 'can do' attitude and a willingness to learn new skills. You possess excellent interpersonal skills, confidently communicating with diverse stakeholders and providing leadership support. Your experience includes diagnosing complex engineering problems and implementing corrective actions effectively. Familiarity with gas turbine control systems, including ladder logic code, and proficiency in Microsoft Office products will be advantageous. About the Team You will be joining a dedicated team of specialized engineers at Siemens Industrial Turbomachinery, committed to providing exceptional engineering and technical support to both our field service team and external customers. Our team thrives on collaboration and innovation, ensuring that we maintain high standards of service across various sites in the UK and worldwide. We prioritize continuous learning and development, offering opportunities for professional growth and accreditation from major engineering institutions. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With over 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Data Scientist, Data Platforms. The Financial Crime (FC) Data Platforms team's role is to manage data products, processes and applications on the Compliance/FC Data Lakes and Cloud Environments and define the strategy for their future evolution. This encompasses the end-to-end design, modelling and delivery of enhanced datasets to optimise the performance of our crime detection models and yield the greatest possible insight for all users, including FC Analyst, Investigator, Data Scientist and MI communities, many of whom we collaborate with closely. The team is also responsible for regulating the data environment, including platform architecture, management and configuration, security and data quality. You'll sit within Financial Crime Data functions and is responsible for developing, deploying and continuously improving data-driven models and analytical solutions to support detection, prevention and investigations of financial crime. You'll combine advanced analytics, domain knowledge and engineering collaboration to deliver production grade capabilities that enhance detection effectiveness, reduce false positives and support regulatory compliance. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Design and oversight of the core data assets for Compliance and Financial Crime Risk Exploratory analytics and defining transformations for data from across the bank to optimise the data for Compliance and Financial Crime Risk Contribute to prioritisation of use cases based on risk, value and feasibility. Manage the inventory, capacity, development and security of the Compliance data lake Support Product Owners to ensure effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit. Ensuring requirements are communicated clearly, consistently and in context to IT colleagues at all levels Optimise systems usage. Identify and eradicate duplication or underutilisation across Compliance. Manage a team of data analysts, nurturing talent and encouraging innovation. To be successful in this role you should meet the following requirements: Knowledge and experience analysing large and complex datasets to yield actionable technical and business insight Strong experience with Hadoop and/or Cloud Technologies (ideally GCP) and a willingness to build knowledge in these areas quickly Proficient understanding of data types and fluency in SQL and complex (50 lines+) queries is essential Expertise in python or other scripting languages. Learning and using python (or alternative languages in future) for data analysis/analytics purposes is a requirement of the role Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders in Compliance, the business, and the public sector. Comprehensive knowledge of technology issues relevant to Data Platforms and the financial sector in general Proven expertise across end-to-end data engineering and analytics-including transformation, modelling, architecture, and database performance tuning/optimisation-delivering robust solutions to complex problems in a global environment. Experience / knowledge of financial crime and reputational risk Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
01/08/2026
Full time
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Data Scientist, Data Platforms. The Financial Crime (FC) Data Platforms team's role is to manage data products, processes and applications on the Compliance/FC Data Lakes and Cloud Environments and define the strategy for their future evolution. This encompasses the end-to-end design, modelling and delivery of enhanced datasets to optimise the performance of our crime detection models and yield the greatest possible insight for all users, including FC Analyst, Investigator, Data Scientist and MI communities, many of whom we collaborate with closely. The team is also responsible for regulating the data environment, including platform architecture, management and configuration, security and data quality. You'll sit within Financial Crime Data functions and is responsible for developing, deploying and continuously improving data-driven models and analytical solutions to support detection, prevention and investigations of financial crime. You'll combine advanced analytics, domain knowledge and engineering collaboration to deliver production grade capabilities that enhance detection effectiveness, reduce false positives and support regulatory compliance. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Design and oversight of the core data assets for Compliance and Financial Crime Risk Exploratory analytics and defining transformations for data from across the bank to optimise the data for Compliance and Financial Crime Risk Contribute to prioritisation of use cases based on risk, value and feasibility. Manage the inventory, capacity, development and security of the Compliance data lake Support Product Owners to ensure effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit. Ensuring requirements are communicated clearly, consistently and in context to IT colleagues at all levels Optimise systems usage. Identify and eradicate duplication or underutilisation across Compliance. Manage a team of data analysts, nurturing talent and encouraging innovation. To be successful in this role you should meet the following requirements: Knowledge and experience analysing large and complex datasets to yield actionable technical and business insight Strong experience with Hadoop and/or Cloud Technologies (ideally GCP) and a willingness to build knowledge in these areas quickly Proficient understanding of data types and fluency in SQL and complex (50 lines+) queries is essential Expertise in python or other scripting languages. Learning and using python (or alternative languages in future) for data analysis/analytics purposes is a requirement of the role Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders in Compliance, the business, and the public sector. Comprehensive knowledge of technology issues relevant to Data Platforms and the financial sector in general Proven expertise across end-to-end data engineering and analytics-including transformation, modelling, architecture, and database performance tuning/optimisation-delivering robust solutions to complex problems in a global environment. Experience / knowledge of financial crime and reputational risk Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Maria Petersen - Alpha Demo (For Product Release)
City Of Westminster, London
AboutUs Our mission is simple: we want to set people free to do meaningful work. People love our software and it turns out that people love working here too. We've been recognized as a "Best Company to Work For", and we're proud of our team for receiving awards for workplace effectiveness and flexibility. What You'll Do As our Security Engineer, you'll responsible for managing our security posture as well as keeping our application safe from external threats. Our ideal Security Engineer will to be able to manage IT-related security issues, such as firewall management, HIDS/HIPS configuration, log monitoring, and audit compliance (SOC II). Youwill ensure that our software application is both manually and automatically pentested for security vulnerabilities (both Red Team and Blue Team exercises), and be a decision maker in all things security management - able to "pull the plug" on a feature, application, or other business function if it represents a significant risk to the company. Conduct penetration tests against web applications infrastructure Validate security on new hardware and software infrastructure Assist front-line company representatives with security questions Manage firewall rules and internal pentesting Manage SOC II controls and external pentesting Manage priorities through backlog management system (Jira) Come to work, do great things, then go home! What You Need to Get the Job Done 3+ years experience performing penetration testing (against web applications) Experience securing cloud-based infrastructures and solutions Previous experience working on an information security team Advanced knowledge of common security vulnerabilities (OWASP) and best practices Familiarity with SOC II controls and how to review them Experience in other technical roles (SysAdmin, Helpdesk, etc.) Strong understanding of Linux server environments Experience with Kanban and Agile DevOps workflows A good attitude and willingness to learn - you'll be with great people. You're welcome. What Will Make Us REALLY Love you You have a degree in CS, IT, or similar field CISSP, Security+, or other security related or linux or cloud related certifications Previous scripting experience (Python, Perl, Ruby, or PHP) You possess strong time prioritization skills You are proactive and look for ways to continuously increase efficiency We can see that you have a measured demeanor that assumes the best of people and respects co-workers. Real world examples of demonstrated technical leadership What You'll Love About Us Great Company Culture.Utah Business Best Companies to Work For (2020 & 2021) and the Sloan Award for Business Excellence in Workplace Effectiveness and Flexibility (2020 & 2021) Work that Stays at Work.Genuine work/life balance served here! Rest and Relaxation.3 weeks paid time off, 11 paid holidays, and we pay you to go on vacation(ask us about this!) Health Benefits.Medical with HSA and FSA options, dental, and vision Prepare for the Future.401(k) with company match Financial Peace University. Take the class,get reimbursed, get a bonus An Equal Opportunity Employer M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
01/08/2026
Full time
AboutUs Our mission is simple: we want to set people free to do meaningful work. People love our software and it turns out that people love working here too. We've been recognized as a "Best Company to Work For", and we're proud of our team for receiving awards for workplace effectiveness and flexibility. What You'll Do As our Security Engineer, you'll responsible for managing our security posture as well as keeping our application safe from external threats. Our ideal Security Engineer will to be able to manage IT-related security issues, such as firewall management, HIDS/HIPS configuration, log monitoring, and audit compliance (SOC II). Youwill ensure that our software application is both manually and automatically pentested for security vulnerabilities (both Red Team and Blue Team exercises), and be a decision maker in all things security management - able to "pull the plug" on a feature, application, or other business function if it represents a significant risk to the company. Conduct penetration tests against web applications infrastructure Validate security on new hardware and software infrastructure Assist front-line company representatives with security questions Manage firewall rules and internal pentesting Manage SOC II controls and external pentesting Manage priorities through backlog management system (Jira) Come to work, do great things, then go home! What You Need to Get the Job Done 3+ years experience performing penetration testing (against web applications) Experience securing cloud-based infrastructures and solutions Previous experience working on an information security team Advanced knowledge of common security vulnerabilities (OWASP) and best practices Familiarity with SOC II controls and how to review them Experience in other technical roles (SysAdmin, Helpdesk, etc.) Strong understanding of Linux server environments Experience with Kanban and Agile DevOps workflows A good attitude and willingness to learn - you'll be with great people. You're welcome. What Will Make Us REALLY Love you You have a degree in CS, IT, or similar field CISSP, Security+, or other security related or linux or cloud related certifications Previous scripting experience (Python, Perl, Ruby, or PHP) You possess strong time prioritization skills You are proactive and look for ways to continuously increase efficiency We can see that you have a measured demeanor that assumes the best of people and respects co-workers. Real world examples of demonstrated technical leadership What You'll Love About Us Great Company Culture.Utah Business Best Companies to Work For (2020 & 2021) and the Sloan Award for Business Excellence in Workplace Effectiveness and Flexibility (2020 & 2021) Work that Stays at Work.Genuine work/life balance served here! Rest and Relaxation.3 weeks paid time off, 11 paid holidays, and we pay you to go on vacation(ask us about this!) Health Benefits.Medical with HSA and FSA options, dental, and vision Prepare for the Future.401(k) with company match Financial Peace University. Take the class,get reimbursed, get a bonus An Equal Opportunity Employer M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the South London region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
01/08/2026
Full time
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the South London region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
Technical Consultant Location: Remote Employment Type: Full-Time (Part-Time also considered) Salary: Competitive We are seeking a talented and driven Technical Consultant to contribute to our continued growth and success. Working closely alongside the technical and sales teams, you will play a vital, client-facing role in delivering exceptional technical solutions. You will guide clients through their technical requirements - from pre-sales network design and consultancy to post-sales builds and configuration. The provision of these value-added, consultative services is what makes us stand out in the industry. This is an excellent opportunity for an experienced professional with a deep understanding of wireless and networking, exceptional communication skills, and a genuine passion for delivering high-level technical customer support. Key Responsibilities: Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients. Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs. Site Surveys and Design: Conduct wireless network design, surveying, and consultancy (requires the ability to travel to various UK-based customer sites). Documentation: Accurately document completed work for both internal records and client handovers. Systems Maintenance: Assist the existing technical team with maintaining and optimising internal systems. Thought Leadership: Create engaging technical content for social media and represent the company at industry conferences. Relationship Building: Engage in active vendor and client networking. Core Services Delivered: End-to-end network design. Wireless design, site surveying, and advanced diagnostics. Pre-configuration of network equipment before client dispatch. Remote break-fix support and troubleshooting for customer network configurations. Skills and Qualifications Essential Requirements: Strong foundational understanding of networking principles. Proven expertise in Enterprise wireless networks and wireless design / implementation. Experience with dynamic routing protocols (OSPF and BGP) and IPv6. Previous experience providing dedicated end-user technical support. Familiarity with helpdesk or CRM software platforms. Outstanding communication skills and a highly personable approach. Desirable Experience: Wireless design and diagnostics using Ekahau, Hamina or Sidos. Working knowledge of Proxmox virtualisation. Experience in Wireless ISP (WISP) design. MikroTik certification (Engineer level). Working knowledge of key vendors, including Ubiquiti, MikroTik and TP-Link. Why Join: Professional Growth: Full vendor training provided to keep your skills sharp. Great Culture: Be part of a fast-growing business with a highly supportive, collaborative team environment and a strong industry reputation. Time Off: 25 days annual leave plus bank holidays. Future Security: Employer pension contributions. If you have a background as a Network Engineer, Network Administrator, Systems Administrator, IT Consultant, Solutions Architect, or Technical Support Specialist and are ready to step into a dedicated Technical Consultant role, we would love to hear from you. Apply today! JBRP1_UKTJ
01/08/2026
Full time
Technical Consultant Location: Remote Employment Type: Full-Time (Part-Time also considered) Salary: Competitive We are seeking a talented and driven Technical Consultant to contribute to our continued growth and success. Working closely alongside the technical and sales teams, you will play a vital, client-facing role in delivering exceptional technical solutions. You will guide clients through their technical requirements - from pre-sales network design and consultancy to post-sales builds and configuration. The provision of these value-added, consultative services is what makes us stand out in the industry. This is an excellent opportunity for an experienced professional with a deep understanding of wireless and networking, exceptional communication skills, and a genuine passion for delivering high-level technical customer support. Key Responsibilities: Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients. Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs. Site Surveys and Design: Conduct wireless network design, surveying, and consultancy (requires the ability to travel to various UK-based customer sites). Documentation: Accurately document completed work for both internal records and client handovers. Systems Maintenance: Assist the existing technical team with maintaining and optimising internal systems. Thought Leadership: Create engaging technical content for social media and represent the company at industry conferences. Relationship Building: Engage in active vendor and client networking. Core Services Delivered: End-to-end network design. Wireless design, site surveying, and advanced diagnostics. Pre-configuration of network equipment before client dispatch. Remote break-fix support and troubleshooting for customer network configurations. Skills and Qualifications Essential Requirements: Strong foundational understanding of networking principles. Proven expertise in Enterprise wireless networks and wireless design / implementation. Experience with dynamic routing protocols (OSPF and BGP) and IPv6. Previous experience providing dedicated end-user technical support. Familiarity with helpdesk or CRM software platforms. Outstanding communication skills and a highly personable approach. Desirable Experience: Wireless design and diagnostics using Ekahau, Hamina or Sidos. Working knowledge of Proxmox virtualisation. Experience in Wireless ISP (WISP) design. MikroTik certification (Engineer level). Working knowledge of key vendors, including Ubiquiti, MikroTik and TP-Link. Why Join: Professional Growth: Full vendor training provided to keep your skills sharp. Great Culture: Be part of a fast-growing business with a highly supportive, collaborative team environment and a strong industry reputation. Time Off: 25 days annual leave plus bank holidays. Future Security: Employer pension contributions. If you have a background as a Network Engineer, Network Administrator, Systems Administrator, IT Consultant, Solutions Architect, or Technical Support Specialist and are ready to step into a dedicated Technical Consultant role, we would love to hear from you. Apply today! JBRP1_UKTJ
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the South Wales region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
01/08/2026
Full time
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the South Wales region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
Office Owls Recruitment Limited
Cardiff, South Glamorgan
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the South Wales region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
01/08/2026
Full time
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the South Wales region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
We are currently recruiting for an IT Support Team Leader to join a well-established and award-winning business based in Luton on a full time and permanent basis. This is a fantastic opportunity for an experienced IT professional to join one of the UK's leading specialists at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst leading a small team in need of mentorship. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function and allowing the IT Manager to focus on longer-term strategic initiatives. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing a small team and helping to ensure the department continues to deliver an excellent service across the business. Our client is one of the UK's leading providers in their industry, the business has won multiple awards in recent years and prides itself on its culture. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm with an hour for lunch, giving a 35-hour working week in total. The salary on offer for this position is £40,000 - £45,000 depending on experience. Duties: Line managing, mentoring and developing staff. Conducting regular one-to-ones, objective setting and performance reviews. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Monitoring the IT helpdesk queue, allocating work appropriately and ensuring tickets are progressed and resolved within agreed service levels. Acting as the senior technical escalation point for complex IT, network and infrastructure issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects and system implementations alongside the IT Manager. Assisting with operational testing, deployments and implementation activities. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience within a busy, hands-on IT support environment. 1-2 years' experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft 365/Azure environments. Experience supporting business-critical ERP systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business and explain technical issues to non-technical users. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales administration/sales support, marketing and IT Helpdesk/IT Support.
01/08/2026
Full time
We are currently recruiting for an IT Support Team Leader to join a well-established and award-winning business based in Luton on a full time and permanent basis. This is a fantastic opportunity for an experienced IT professional to join one of the UK's leading specialists at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst leading a small team in need of mentorship. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function and allowing the IT Manager to focus on longer-term strategic initiatives. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing a small team and helping to ensure the department continues to deliver an excellent service across the business. Our client is one of the UK's leading providers in their industry, the business has won multiple awards in recent years and prides itself on its culture. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm with an hour for lunch, giving a 35-hour working week in total. The salary on offer for this position is £40,000 - £45,000 depending on experience. Duties: Line managing, mentoring and developing staff. Conducting regular one-to-ones, objective setting and performance reviews. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Monitoring the IT helpdesk queue, allocating work appropriately and ensuring tickets are progressed and resolved within agreed service levels. Acting as the senior technical escalation point for complex IT, network and infrastructure issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects and system implementations alongside the IT Manager. Assisting with operational testing, deployments and implementation activities. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience within a busy, hands-on IT support environment. 1-2 years' experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft 365/Azure environments. Experience supporting business-critical ERP systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business and explain technical issues to non-technical users. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales administration/sales support, marketing and IT Helpdesk/IT Support.
Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you've also worked in the following roles, we'd also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Leader to join a growing IT support team within a technology consultancy. As the Service Desk Team Leader you will act as the central hub for incoming support requests, ensuring tickets are prioritised, assigned, progressed and resolved in line with service level agreements. The Service Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress and maintaining communication with involved parties Engineer Coordination: Assign tickets, coordinate engineer calls and step in to provide immediate support when engineers are unavailable Reporting and Metrics: Produce reports on ticket status, trends and key performance indicators for management review Process Improvement: Identify areas for service delivery improvement and help implement practical solutions that enhance team performance Team Leadership: Act as an escalation point, coach junior staff, identify risks and support performance reviews, absence management and one-to-ones CANDIDATE REQUIREMENTS ESSENTIAL Bachelor's degree in Computer Science or a related field, or equivalent work experience Proven experience in a similar dispatcher or team leader role, preferably within an MSP Strong understanding of IT support processes and terminology Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service focus Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency using helpdesk ticketing systems, including Fresh Service DESIRABLE Formal qualifications or training in management, leadership, coaching or mentoring Service Desk Institute or ITIL knowledge or certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days holiday, increasing after 3 years of service, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events, including tech-infused minigolf and darts, pool, and more Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14954 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
01/08/2026
Full time
Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you've also worked in the following roles, we'd also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Leader to join a growing IT support team within a technology consultancy. As the Service Desk Team Leader you will act as the central hub for incoming support requests, ensuring tickets are prioritised, assigned, progressed and resolved in line with service level agreements. The Service Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress and maintaining communication with involved parties Engineer Coordination: Assign tickets, coordinate engineer calls and step in to provide immediate support when engineers are unavailable Reporting and Metrics: Produce reports on ticket status, trends and key performance indicators for management review Process Improvement: Identify areas for service delivery improvement and help implement practical solutions that enhance team performance Team Leadership: Act as an escalation point, coach junior staff, identify risks and support performance reviews, absence management and one-to-ones CANDIDATE REQUIREMENTS ESSENTIAL Bachelor's degree in Computer Science or a related field, or equivalent work experience Proven experience in a similar dispatcher or team leader role, preferably within an MSP Strong understanding of IT support processes and terminology Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service focus Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency using helpdesk ticketing systems, including Fresh Service DESIRABLE Formal qualifications or training in management, leadership, coaching or mentoring Service Desk Institute or ITIL knowledge or certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days holiday, increasing after 3 years of service, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events, including tech-infused minigolf and darts, pool, and more Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14954 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
1st/2nd Line IT Support - Manchester Location: Manchester - On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company's helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester
01/08/2026
Full time
1st/2nd Line IT Support - Manchester Location: Manchester - On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company's helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester
I am recruiting on behalf of my client, an established technology business that delivers specialist software and communication solutions to customers across the UK. They now have an immediate requirement for a Systems Support Engineer to join their technical team based in Brentford. This is a hybrid role, initially office based while you complete your training before moving to a hybrid pattern of two days in the office and three days working from home. Working as part of a small, supportive team, you will maintain and support business critical software applications and communication systems, ensuring customers receive a high level of technical support and service. This is an excellent opportunity for someone with an IT, networking or telecommunications background who enjoys fault finding, solving technical problems and working with innovative technologies. Systems Support Engineer Responsibilities: Maintain, support and monitor business critical software applications and communication systems. Provide technical support to customers and internal teams. Investigate, diagnose and resolve technical faults. Manage and prioritise support requests using the company's helpdesk system. Carry out routine system health checks and preventative maintenance. Assist with the installation, configuration and commissioning of new systems. Work closely with other technical teams to resolve customer issues. Support demonstrations of new products and solutions when required. Participate in an on call rota and provide out of hours support when required. Systems Support Engineer Requirements: Experience within IT, Networking or Telecommunications support. Understanding of TCP/IP networking. Knowledge of Windows and Linux operating systems. Ability to investigate faults and troubleshoot technical issues. Excellent customer service and communication skills. Ability to learn new technologies quickly. Full UK driving licence. Systems Support Engineer Benefits: Negotiable salary. Car Allowance. On call allowance, overtime paid for call outs. Hybrid working following successful completion of training. Monday to Friday, 9am to 5pm. Company pension. Mobile phone and laptop. Life assurance, employee assistance programme, voluntary salary sacrifice benefits including critical illness and dental cover. Long term career development within a growing specialist business. NOTE: This role would suit candidates from an IT Support, Systems Support, Network Support, Infrastructure Support or Telecommunications background. Applications are welcomed from both civilian candidates and ex military personnel, including Royal Signals, RAF ICT, Royal Navy CIS and others with experience supporting IT, networking or communication systems.
01/08/2026
Full time
I am recruiting on behalf of my client, an established technology business that delivers specialist software and communication solutions to customers across the UK. They now have an immediate requirement for a Systems Support Engineer to join their technical team based in Brentford. This is a hybrid role, initially office based while you complete your training before moving to a hybrid pattern of two days in the office and three days working from home. Working as part of a small, supportive team, you will maintain and support business critical software applications and communication systems, ensuring customers receive a high level of technical support and service. This is an excellent opportunity for someone with an IT, networking or telecommunications background who enjoys fault finding, solving technical problems and working with innovative technologies. Systems Support Engineer Responsibilities: Maintain, support and monitor business critical software applications and communication systems. Provide technical support to customers and internal teams. Investigate, diagnose and resolve technical faults. Manage and prioritise support requests using the company's helpdesk system. Carry out routine system health checks and preventative maintenance. Assist with the installation, configuration and commissioning of new systems. Work closely with other technical teams to resolve customer issues. Support demonstrations of new products and solutions when required. Participate in an on call rota and provide out of hours support when required. Systems Support Engineer Requirements: Experience within IT, Networking or Telecommunications support. Understanding of TCP/IP networking. Knowledge of Windows and Linux operating systems. Ability to investigate faults and troubleshoot technical issues. Excellent customer service and communication skills. Ability to learn new technologies quickly. Full UK driving licence. Systems Support Engineer Benefits: Negotiable salary. Car Allowance. On call allowance, overtime paid for call outs. Hybrid working following successful completion of training. Monday to Friday, 9am to 5pm. Company pension. Mobile phone and laptop. Life assurance, employee assistance programme, voluntary salary sacrifice benefits including critical illness and dental cover. Long term career development within a growing specialist business. NOTE: This role would suit candidates from an IT Support, Systems Support, Network Support, Infrastructure Support or Telecommunications background. Applications are welcomed from both civilian candidates and ex military personnel, including Royal Signals, RAF ICT, Royal Navy CIS and others with experience supporting IT, networking or communication systems.
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
01/08/2026
Full time
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Support Analyst, Software Support A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role. Could this be the ideal next step for someone with a passion for problem-solving and delivering great service? The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed. The Company This is a well-established UK-based software business operating in the workforce technology space. They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time. What experience does the Support Analyst need? Some hands-on commercial experience in a user-facing IT support role, whether supporting internal users or external customers Confidence troubleshooting technical issues and communicating clearly with non-technical users across multiple channels Familiarity with Microsoft 365 tools including Outlook, Excel, Word, and Teams, alongside a basic awareness of networking and web technologies A driving licence and access to your own vehicle, as the office location is not served by public transport So What's Next? If you are a Support Analyst and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Support Analyst, Helpdesk Analyst, Service Desk Analyst, Software Support Corriculo Ltd acts as an employment agency and an employment business.
01/08/2026
Full time
Support Analyst, Software Support A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role. Could this be the ideal next step for someone with a passion for problem-solving and delivering great service? The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed. The Company This is a well-established UK-based software business operating in the workforce technology space. They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time. What experience does the Support Analyst need? Some hands-on commercial experience in a user-facing IT support role, whether supporting internal users or external customers Confidence troubleshooting technical issues and communicating clearly with non-technical users across multiple channels Familiarity with Microsoft 365 tools including Outlook, Excel, Word, and Teams, alongside a basic awareness of networking and web technologies A driving licence and access to your own vehicle, as the office location is not served by public transport So What's Next? If you are a Support Analyst and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Support Analyst, Helpdesk Analyst, Service Desk Analyst, Software Support Corriculo Ltd acts as an employment agency and an employment business.
Human Resources Assistant/System Administrator £31,227.25 FTE which equates to £24,981.80 for 28 hpw Cambridge Part-Time / Permanent 28 hours a week, working pattern to be agreed with successful candidate but ideally to be worked over 4 days. The option for hybrid working is available (working from home and minimum 1 day per week at head office based in Histon) to support work life balance, whilst meeting the requirements of the role. We are looking for a Human Resources Assistant/System Administrator to join our established warm and friendly HR Team. What you'll do Recruitment Assist our HR Advisors in providing advice and guidance to hiring managers in respect of all recruitment issues. Responsible for the end to end recruitment and selection cycle, from placing adverts, supporting with interview arrangements and testing; onboarding; completion of pre-employment checks including right to work, DBS, occupational health clearance and obtaining satisfactory references. Liaising with hiring managers on status. HR Metrics and reporting Prepare statistics on HR business information and any other regular and ad-hoc reports that are required for line managers, Senior Management, the Board. HR Administration Preparation of employee correspondence, including contractual and rota changes, maternity and other leave. Maintain and update the Human Resources Information System (Cascade) and manual employee records. Administer DBS renewals, leavers, annual processes including appraisals and disclosure of interest. Provide support with both internal and external audits. Assist the Executive Director, Corporate Services with Employee Forum meetings, taking meetings notes for circulation. System Administration Ensure all new accounts are set up with appropriate access to Cascade and Networx in accordance with agreed protocols. Resolve internal Cascade and Networx issues and raise helpdesks tickets as required. About You CIPD Level 3 Foundation Certificate in People Practice or equivalent experience. Ability to undertake a complex range of tasks, organise and prioritise work to ensure deadlines are met, with excellent attention to detail. Excellent oral and written communication skills, with a professional manner at all times. Proficient in Microsoft Office (Word/Excel/Outlook) and HR/Recruitment databases, with experience of producing reports. Experience of working in a busy and varied administration role or in a HR Department. Benefits - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and CHS contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Closing date: Thursday 6 August 2026 Interview Date: Thursday 13 August 2026
01/08/2026
Full time
Human Resources Assistant/System Administrator £31,227.25 FTE which equates to £24,981.80 for 28 hpw Cambridge Part-Time / Permanent 28 hours a week, working pattern to be agreed with successful candidate but ideally to be worked over 4 days. The option for hybrid working is available (working from home and minimum 1 day per week at head office based in Histon) to support work life balance, whilst meeting the requirements of the role. We are looking for a Human Resources Assistant/System Administrator to join our established warm and friendly HR Team. What you'll do Recruitment Assist our HR Advisors in providing advice and guidance to hiring managers in respect of all recruitment issues. Responsible for the end to end recruitment and selection cycle, from placing adverts, supporting with interview arrangements and testing; onboarding; completion of pre-employment checks including right to work, DBS, occupational health clearance and obtaining satisfactory references. Liaising with hiring managers on status. HR Metrics and reporting Prepare statistics on HR business information and any other regular and ad-hoc reports that are required for line managers, Senior Management, the Board. HR Administration Preparation of employee correspondence, including contractual and rota changes, maternity and other leave. Maintain and update the Human Resources Information System (Cascade) and manual employee records. Administer DBS renewals, leavers, annual processes including appraisals and disclosure of interest. Provide support with both internal and external audits. Assist the Executive Director, Corporate Services with Employee Forum meetings, taking meetings notes for circulation. System Administration Ensure all new accounts are set up with appropriate access to Cascade and Networx in accordance with agreed protocols. Resolve internal Cascade and Networx issues and raise helpdesks tickets as required. About You CIPD Level 3 Foundation Certificate in People Practice or equivalent experience. Ability to undertake a complex range of tasks, organise and prioritise work to ensure deadlines are met, with excellent attention to detail. Excellent oral and written communication skills, with a professional manner at all times. Proficient in Microsoft Office (Word/Excel/Outlook) and HR/Recruitment databases, with experience of producing reports. Experience of working in a busy and varied administration role or in a HR Department. Benefits - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and CHS contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Closing date: Thursday 6 August 2026 Interview Date: Thursday 13 August 2026
2nd Line IT Support & Field Engineer Office-Based (Liverpool) + Regular Customer Site Travel £30,000 £34,000 DOE & Great Benefits Full UK Driving Licence Essential Not your average Helpdesk role. We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network. You'll own problems end-to-end, work independently, and have real say in front of customers. IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role. What You'll Be Doing Resolving escalated 2nd-line tickets hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi Attending customer sites for reactive fixes, installs and infrastructure projects Installing/replacing PCs, printers, access points, switches, firewalls and routers Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets Keeping documentation, network diagrams and handover notes sharp Covering the field rota during busy periods, holidays and sickness What You'll Bring 2nd-line support, infrastructure or MSP engineering experience Strong Windows troubleshooting + hands-on Microsoft 365 admin Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge Experience installing and terminating Cat5e/Cat6 cabling and network kit Confidence attending sites independently, with strong customer-facing skills Full UK driving licence (essential) Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs. What's In It For You £30,000 £34,000 DOE Genuine variety no two weeks the same Real progression toward a senior infrastructure/field-project role Supportive, growing technical team What s Next If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.
01/08/2026
Full time
2nd Line IT Support & Field Engineer Office-Based (Liverpool) + Regular Customer Site Travel £30,000 £34,000 DOE & Great Benefits Full UK Driving Licence Essential Not your average Helpdesk role. We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network. You'll own problems end-to-end, work independently, and have real say in front of customers. IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role. What You'll Be Doing Resolving escalated 2nd-line tickets hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi Attending customer sites for reactive fixes, installs and infrastructure projects Installing/replacing PCs, printers, access points, switches, firewalls and routers Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets Keeping documentation, network diagrams and handover notes sharp Covering the field rota during busy periods, holidays and sickness What You'll Bring 2nd-line support, infrastructure or MSP engineering experience Strong Windows troubleshooting + hands-on Microsoft 365 admin Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge Experience installing and terminating Cat5e/Cat6 cabling and network kit Confidence attending sites independently, with strong customer-facing skills Full UK driving licence (essential) Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs. What's In It For You £30,000 £34,000 DOE Genuine variety no two weeks the same Real progression toward a senior infrastructure/field-project role Supportive, growing technical team What s Next If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
01/08/2026
Full time
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
Job Title: Technical Service Manager Location: Worcester Salary: £45,000 £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Responsibilities: Lead, mentor and develop a team of Helpdesk, Field Service, Projects and Technical Specialists. Build a high-performance culture focused on accountability, professionalism, customer service and continuous improvement. Manage resource planning, utilisation, workload balancing and team capacity. Oversee technical recruitment, onboarding and succession planning. Take ownership of day-to-day service delivery across the Support Desk, Field Services and Technical Teams. Manage service performance against SLA and KPI targets. Act as the senior escalation point for technical and service-related issues. Review Helpdesk metrics, team performance and customer satisfaction levels. Produce and present daily, weekly and monthly operational reports. Drive service improvement initiatives and operational efficiencies. Ensure effective ticket ownership, escalation management and incident resolution. Maintain and improve technical standards, documentation and best practices. Ensure accurate documentation of customer environments, procedures and solutions. Own technical change control processes and risk management activities. Ensure consistency and quality across all technical work delivered by the team. Drive adoption of automation, standardisation and process improvements. Oversee the successful delivery of customer IT, Telecoms and Connectivity projects. Work closely with Project Managers, Service Delivery and Sales teams to ensure projects are delivered on time and within scope. Ensure smooth customer onboarding, project handovers and project close-out processes. Oversee billing validation, project documentation and customer acceptance procedures. Support customer meetings, technical workshops and solution design sessions. Review and approve technical proposals, quotations and Statements of Work. Ensure solutions are technically sound, commercially viable and deliverable. Build and maintain strong relationships with key customers, suppliers and technology partners. Supplier and Vendor Management. Ensure continuous improvement and support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards. What Are They Looking For: A minimum of 3 years of leadership experience in a technical role. Proven experience managing technical support teams within an MSP environment. Experience overseeing both customer support operations and project delivery. A strong understanding of service management principles, KPIs and SLA management. Demonstrable experience improving processes, team performance and customer satisfaction. Excellent leadership, communication and stakeholder management skills. Strong commercial awareness and customer-focused approach. A full UK driving licence. Technical Skills and Knowledge: Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills and Certifications: 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience Salary and Benefits: Competitive salary from 45k per annum based on your previous experience. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Free on-site parking. Engage in optional social events and team-building trips. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
01/08/2026
Full time
Job Title: Technical Service Manager Location: Worcester Salary: £45,000 £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Responsibilities: Lead, mentor and develop a team of Helpdesk, Field Service, Projects and Technical Specialists. Build a high-performance culture focused on accountability, professionalism, customer service and continuous improvement. Manage resource planning, utilisation, workload balancing and team capacity. Oversee technical recruitment, onboarding and succession planning. Take ownership of day-to-day service delivery across the Support Desk, Field Services and Technical Teams. Manage service performance against SLA and KPI targets. Act as the senior escalation point for technical and service-related issues. Review Helpdesk metrics, team performance and customer satisfaction levels. Produce and present daily, weekly and monthly operational reports. Drive service improvement initiatives and operational efficiencies. Ensure effective ticket ownership, escalation management and incident resolution. Maintain and improve technical standards, documentation and best practices. Ensure accurate documentation of customer environments, procedures and solutions. Own technical change control processes and risk management activities. Ensure consistency and quality across all technical work delivered by the team. Drive adoption of automation, standardisation and process improvements. Oversee the successful delivery of customer IT, Telecoms and Connectivity projects. Work closely with Project Managers, Service Delivery and Sales teams to ensure projects are delivered on time and within scope. Ensure smooth customer onboarding, project handovers and project close-out processes. Oversee billing validation, project documentation and customer acceptance procedures. Support customer meetings, technical workshops and solution design sessions. Review and approve technical proposals, quotations and Statements of Work. Ensure solutions are technically sound, commercially viable and deliverable. Build and maintain strong relationships with key customers, suppliers and technology partners. Supplier and Vendor Management. Ensure continuous improvement and support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards. What Are They Looking For: A minimum of 3 years of leadership experience in a technical role. Proven experience managing technical support teams within an MSP environment. Experience overseeing both customer support operations and project delivery. A strong understanding of service management principles, KPIs and SLA management. Demonstrable experience improving processes, team performance and customer satisfaction. Excellent leadership, communication and stakeholder management skills. Strong commercial awareness and customer-focused approach. A full UK driving licence. Technical Skills and Knowledge: Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills and Certifications: 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience Salary and Benefits: Competitive salary from 45k per annum based on your previous experience. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Free on-site parking. Engage in optional social events and team-building trips. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
01/08/2026
Full time
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
31/07/2026
Full time
Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site 85,000 - 95,000 (c. 90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations team What We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantage You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
31/07/2026
Full time
Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site 85,000 - 95,000 (c. 90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations team What We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantage You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Pier Walk, London Shift pattern: M- F, 8-5pm Salary: Competitive Role Overview and Purpose You will be utilising your core skills as an Air Conditioning service engineer, reactive fault diagnostics and installations associated to this company's core activities Full commissioning and servicing of HVAC Equipment, Chillers and associated Air Handling Units and other associated equipment. Assist with Warranty Repairs where necessary Compile reports and information sheets according to the company's Quality System, for purposes of conveying information regarding the quality and performance of individual installations. Co-operation with contracts staff were necessary to achieve our employer's acceptance in line with agreed contract terms. Produce non-commissioning related documentation as dictated by workload, i.e. Technical reports and reject reports for failures of components or plant. Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required. Liaise with Contract Managers and contract support in arranging delivery and collection of materials and/or consumables. Assist as necessary, with scope of abilities; with service, maintenance and warranty work should commissioning workload become sporadic. Promote the after sales Service and Maintenance Divisions of the Company. Laisse with the Contract Manager / contract support and report any issues, which may be causing problems on site and may delay the completion of the contract or jeopardise the satisfaction of the customer. Any other duties, projects etc. that are necessary for the achievement of the company's Objectives within the remit of the role. Note: the above list is not exhaustive and may be reviewed from time to time with the role holder. Flexibility to work within several sites with different variety of customers and sites. Regular on call cover to attend site emergencies, outside of normal working hours Key Responsibilities Completing a weekly time sheet correctly and submitting it to your line manager weekly. Submitting Expenses weekly with all supporting receipts. Completing all necessary paperwork for the customer whilst on site and obtaining a customer's signature to enable the job attended-to be invoiced without any delays. Completing engineer's worksheet in full, giving full details of plant that requires additional work. Completing the Minor Works and Installation Certificates on completion of any electrical installations or alterations. Phoning in to your line manager / office administrator at the end of every job to update. Phoning in to the office helpdesk at the end of the day after your last job as part of the lone working procedure. Required Skills and Experience Essential Full UK Driving License (maximum 6 points on license and no cases pending) Desirable but not essential qualifications or licences: IPAF, PASMA Knowledge and use of computer software - Microsoft Office, Building Management Systems HVAC & Building Services Engineering experience City & Guilds/NVQ - Building Services Engineering or Electrical Installation/Maintenance or equivalent Knowledge FGAS regulation (City & Guilds) NVQ / City & Guilds in Air Conditioning and / or Refrigeration Manufacturer course / knowledge Experience Minimum of 2 years field based Service / Fault Finding experience Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
31/07/2026
Full time
Location: Pier Walk, London Shift pattern: M- F, 8-5pm Salary: Competitive Role Overview and Purpose You will be utilising your core skills as an Air Conditioning service engineer, reactive fault diagnostics and installations associated to this company's core activities Full commissioning and servicing of HVAC Equipment, Chillers and associated Air Handling Units and other associated equipment. Assist with Warranty Repairs where necessary Compile reports and information sheets according to the company's Quality System, for purposes of conveying information regarding the quality and performance of individual installations. Co-operation with contracts staff were necessary to achieve our employer's acceptance in line with agreed contract terms. Produce non-commissioning related documentation as dictated by workload, i.e. Technical reports and reject reports for failures of components or plant. Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required. Liaise with Contract Managers and contract support in arranging delivery and collection of materials and/or consumables. Assist as necessary, with scope of abilities; with service, maintenance and warranty work should commissioning workload become sporadic. Promote the after sales Service and Maintenance Divisions of the Company. Laisse with the Contract Manager / contract support and report any issues, which may be causing problems on site and may delay the completion of the contract or jeopardise the satisfaction of the customer. Any other duties, projects etc. that are necessary for the achievement of the company's Objectives within the remit of the role. Note: the above list is not exhaustive and may be reviewed from time to time with the role holder. Flexibility to work within several sites with different variety of customers and sites. Regular on call cover to attend site emergencies, outside of normal working hours Key Responsibilities Completing a weekly time sheet correctly and submitting it to your line manager weekly. Submitting Expenses weekly with all supporting receipts. Completing all necessary paperwork for the customer whilst on site and obtaining a customer's signature to enable the job attended-to be invoiced without any delays. Completing engineer's worksheet in full, giving full details of plant that requires additional work. Completing the Minor Works and Installation Certificates on completion of any electrical installations or alterations. Phoning in to your line manager / office administrator at the end of every job to update. Phoning in to the office helpdesk at the end of the day after your last job as part of the lone working procedure. Required Skills and Experience Essential Full UK Driving License (maximum 6 points on license and no cases pending) Desirable but not essential qualifications or licences: IPAF, PASMA Knowledge and use of computer software - Microsoft Office, Building Management Systems HVAC & Building Services Engineering experience City & Guilds/NVQ - Building Services Engineering or Electrical Installation/Maintenance or equivalent Knowledge FGAS regulation (City & Guilds) NVQ / City & Guilds in Air Conditioning and / or Refrigeration Manufacturer course / knowledge Experience Minimum of 2 years field based Service / Fault Finding experience Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
IT Support Technician - Permanent - Cumbernauld We are looking for a proactive and customer-focused IT Technician to join our team at Eurostampa UK. This role is responsible for ensuring that the company's computer systems, IT equipment and related technology operate effectively, securely and reliably to support streamlined business operations. The successful candidate will provide first line technical support and practical advice to employees, resolving IT issues on site and through phone and email support. You will manage, prioritise and elevate support requests appropriately, while contributing to the ongoing development of the in house IT function. Working as part of the wider company IT team, the IT Technician will support day to day operational requirements, improvement activities and IT projects, liaising with Head Office IT in Italy where technical escalation, guidance or approval is required. Key responsibilities Provide first line IT support for Eurostampa UK, including helpdesk support, login issues, password resets, software queries and connectivity problems. Manage, prioritise and resolve incoming support requests, ensuring internal customer queries are handled efficiently and professionally. Create user accounts, support access requirements and escalates issues where required. Install computer hardware and software, update applications and carry out diagnostic testing. Prepare IT hardware for deployment and support the decommissioning of equipment at end of life. Undertake basic maintenance of computer hardware, IT equipment and related components. Monitor and manage local IT equipment stock levels, escalating requirements where necessary. Respond promptly to IT breakdowns to minimise disruption to operations. Diagnose and troubleshoot software, hardware and connectivity issues. Provide direct end user support, helping employees make effective use of company systems and software. Identify IT risks, incidents and recurring issues, escalating them appropriately. Support the use of security technologies to help protect company computers, servers and data against security threats, data leaks and cyber risks. Work with Group IT on specific projects and new system installations. Contribute to improvement activity, project support and the ongoing development of the IT function. Support business objectives and undertake other reasonable duties as required. What We're Looking For Experience in an IT support, helpdesk, service desk or technician role. Good working knowledge of computer hardware, software, user accounts, connectivity and general troubleshooting. Experience using CATO Networks, Nutanix, ESKO, Adobe, Dynamics 365 is desirable. Relevant IT qualification e.g. HND or degree level. Ability to provide clear, practical and customer focused support to employees at all levels. Strong problem solving skills with the ability to investigate, diagnose and resolve technical issues. Ability to prioritise workload, manage multiple support requests and elevate issues appropriately. Good communication skills, both written and verbal. A proactive, organised and reliable approach to work. Awareness of IT security, data protection and cyber risk would be advantageous. Experience working in a manufacturing, operational or fast paced business environment would be beneficial. What We Offer A varied and hands on IT role within a growing manufacturing business. The opportunity to support day to day operations and contribute to IT improvement projects. A supportive working environment with links to the wider Group IT team. Employee benefits package including shopping discounts and employee assistance programme. Onsite parking. Free onsite gym available to all employees. Training and development opportunities relevant to the role. Please note, this is a full time position working 37 hours per week Monday to Thursday 8am to 4.30pm, and Friday 8am to 1pm. Interested? Click 'Apply Now' to kickstart your career with Eurostampa. Due to high levels of applications anticipated we are only able to contact shortlisted candidates.
31/07/2026
Full time
IT Support Technician - Permanent - Cumbernauld We are looking for a proactive and customer-focused IT Technician to join our team at Eurostampa UK. This role is responsible for ensuring that the company's computer systems, IT equipment and related technology operate effectively, securely and reliably to support streamlined business operations. The successful candidate will provide first line technical support and practical advice to employees, resolving IT issues on site and through phone and email support. You will manage, prioritise and elevate support requests appropriately, while contributing to the ongoing development of the in house IT function. Working as part of the wider company IT team, the IT Technician will support day to day operational requirements, improvement activities and IT projects, liaising with Head Office IT in Italy where technical escalation, guidance or approval is required. Key responsibilities Provide first line IT support for Eurostampa UK, including helpdesk support, login issues, password resets, software queries and connectivity problems. Manage, prioritise and resolve incoming support requests, ensuring internal customer queries are handled efficiently and professionally. Create user accounts, support access requirements and escalates issues where required. Install computer hardware and software, update applications and carry out diagnostic testing. Prepare IT hardware for deployment and support the decommissioning of equipment at end of life. Undertake basic maintenance of computer hardware, IT equipment and related components. Monitor and manage local IT equipment stock levels, escalating requirements where necessary. Respond promptly to IT breakdowns to minimise disruption to operations. Diagnose and troubleshoot software, hardware and connectivity issues. Provide direct end user support, helping employees make effective use of company systems and software. Identify IT risks, incidents and recurring issues, escalating them appropriately. Support the use of security technologies to help protect company computers, servers and data against security threats, data leaks and cyber risks. Work with Group IT on specific projects and new system installations. Contribute to improvement activity, project support and the ongoing development of the IT function. Support business objectives and undertake other reasonable duties as required. What We're Looking For Experience in an IT support, helpdesk, service desk or technician role. Good working knowledge of computer hardware, software, user accounts, connectivity and general troubleshooting. Experience using CATO Networks, Nutanix, ESKO, Adobe, Dynamics 365 is desirable. Relevant IT qualification e.g. HND or degree level. Ability to provide clear, practical and customer focused support to employees at all levels. Strong problem solving skills with the ability to investigate, diagnose and resolve technical issues. Ability to prioritise workload, manage multiple support requests and elevate issues appropriately. Good communication skills, both written and verbal. A proactive, organised and reliable approach to work. Awareness of IT security, data protection and cyber risk would be advantageous. Experience working in a manufacturing, operational or fast paced business environment would be beneficial. What We Offer A varied and hands on IT role within a growing manufacturing business. The opportunity to support day to day operations and contribute to IT improvement projects. A supportive working environment with links to the wider Group IT team. Employee benefits package including shopping discounts and employee assistance programme. Onsite parking. Free onsite gym available to all employees. Training and development opportunities relevant to the role. Please note, this is a full time position working 37 hours per week Monday to Thursday 8am to 4.30pm, and Friday 8am to 1pm. Interested? Click 'Apply Now' to kickstart your career with Eurostampa. Due to high levels of applications anticipated we are only able to contact shortlisted candidates.
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Cambridge region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
31/07/2026
Full time
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Cambridge region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,076 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on and please apply to this advert to prompt a call back. JBRP1_UKTJ
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role. JBRP1_UKTJ
31/07/2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role. JBRP1_UKTJ
Job Title: Comms Specialist Engineer (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break. About The Role: We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required. Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity. Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution. Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers. Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI). Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience. Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in Teams voice Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. 'Give Back Day' for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Comms Engineer, IT Comms Specialist, Communications Engineer, IT Engineer, VOIP Engineer, VOIP Specialist may also be considered for this role. JBRP1_UKTJ
31/07/2026
Full time
Job Title: Comms Specialist Engineer (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break. About The Role: We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required. Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity. Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution. Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers. Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI). Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience. Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in Teams voice Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. 'Give Back Day' for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Comms Engineer, IT Comms Specialist, Communications Engineer, IT Engineer, VOIP Engineer, VOIP Specialist may also be considered for this role. JBRP1_UKTJ
IT Support TechnicianApplyremote type: Hybridlocations: Wales UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100271 JOB PURPOSE The IT Support Technician is responsible for providing first- and second-line technical support to end users across the organization. This role ensures the smooth operation of IT systems, resolves technical issues efficiently, and supports infrastructure, security, and compliance standards. PRINCIPAL ACCOUNTABILITIES Provision of first- and second-line technical support for users of hardware and software systems to provide prompt resolution of technical problems Perform diagnostic tests, modifications or repairs to software and hardware; replacing or recommending alternatives as needed to restore and improve functionality Install, maintain & support a variety of desktop, laptop, network hardware & software systems within the company to maintain provision of IT facilities. Manage & Monitor Helpdesk calls and logs and take appropriate action to ensure satisfactory response to set Service Level Agreements (SLA) and Key Performance Indicators (KPI). Maintains inventory asset lists of IT equipment to ensure compliance with business processes and internal audit requirements. Ensure software compliance processes are followed and catalogued to maintain compliance Maintain IT hardware and operating systems to industry standards to ensure continued service support. Train users on internal IT systems. Creation of I.T documentation to assist in building out of current I.T knowledge base Work in accordance with Company Quality Standards, procedures and processes and comply with the requirements of Good Documentation Practice (GDP) and Good Manufacturing Practice (GMP). Adhere to the standards of behaviours, policies and procedures as laid out in the employee handbook. All other essential duties as directed. MINIMUM KNOWLEDGE, SKILLS & EXPERIENCE Education / Qualifications: Good standard of education to at least GCSE level Behaviours/Skills/Experience Minimum of a years' experience in an IT support capacity in a user orientated environment. Ability to communicate well in English, both written and orally Excellent team working skills Customer focused taking accountability and working with personal integrity. Ability to multitask and prioritise. Excellent personal integrity and ability to always ensure strict confidentiality.Our Mission to is partner with the world's leading medical device companies to accelerate the development and manufacturing of innovative medical devices. We look for employees who live our values; Honesty, Excellence, Accountability, Respect & Teamwork (HEART) as a part of their daily interactions with customers, peers and their communities.
31/07/2026
Full time
IT Support TechnicianApplyremote type: Hybridlocations: Wales UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100271 JOB PURPOSE The IT Support Technician is responsible for providing first- and second-line technical support to end users across the organization. This role ensures the smooth operation of IT systems, resolves technical issues efficiently, and supports infrastructure, security, and compliance standards. PRINCIPAL ACCOUNTABILITIES Provision of first- and second-line technical support for users of hardware and software systems to provide prompt resolution of technical problems Perform diagnostic tests, modifications or repairs to software and hardware; replacing or recommending alternatives as needed to restore and improve functionality Install, maintain & support a variety of desktop, laptop, network hardware & software systems within the company to maintain provision of IT facilities. Manage & Monitor Helpdesk calls and logs and take appropriate action to ensure satisfactory response to set Service Level Agreements (SLA) and Key Performance Indicators (KPI). Maintains inventory asset lists of IT equipment to ensure compliance with business processes and internal audit requirements. Ensure software compliance processes are followed and catalogued to maintain compliance Maintain IT hardware and operating systems to industry standards to ensure continued service support. Train users on internal IT systems. Creation of I.T documentation to assist in building out of current I.T knowledge base Work in accordance with Company Quality Standards, procedures and processes and comply with the requirements of Good Documentation Practice (GDP) and Good Manufacturing Practice (GMP). Adhere to the standards of behaviours, policies and procedures as laid out in the employee handbook. All other essential duties as directed. MINIMUM KNOWLEDGE, SKILLS & EXPERIENCE Education / Qualifications: Good standard of education to at least GCSE level Behaviours/Skills/Experience Minimum of a years' experience in an IT support capacity in a user orientated environment. Ability to communicate well in English, both written and orally Excellent team working skills Customer focused taking accountability and working with personal integrity. Ability to multitask and prioritise. Excellent personal integrity and ability to always ensure strict confidentiality.Our Mission to is partner with the world's leading medical device companies to accelerate the development and manufacturing of innovative medical devices. We look for employees who live our values; Honesty, Excellence, Accountability, Respect & Teamwork (HEART) as a part of their daily interactions with customers, peers and their communities.
IT Support SpecialistApplylocations: Remote - UK Vestatime type: Full timeposted on: Posted Yesterdayjob requisition id: R53051 Job Description: IT Support Specialist (VSG UK) The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.Being a portfolio group of Jonas Software (within Constellation Software Inc.), the Vesta Software Group is all about strengthening businesses within the markets in which we compete and enabling them to grow - whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. POSITION: We are seeking a junior Internal IT Support person who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail. JOB RESPONSIBILITIES: To work as part of an internal support team servicing requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on projects. Reporting to the IT Support Coordinator, the core responsibilities are: Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks. Escalate and handover tickets to 3rd line engineers. Helping to create new playbooks and maintenance plans. Build client computer systems from script and assist with troubleshooting issues. Keep existing documentation up to date. Record processes and document for use by others Promote and maintain high quality work and deliver in a professional manner. Troubleshoot hardware and software issues. Provide troubleshooting resolution and updating/upgrading of systems and software Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards. JOB QUALIFICATIONS: Previous experience in an IT & helpdesk role beneficial but not essential Good knowledge of Networks and Microsoft Windows Active Directory environments Hold or be working towards IT qualifications Knowledge of ISO 27001 requirements. Your personal characteristics will include: Ability to work on their own initiative Excellent communication skills about technical issues Demonstrate practical knowledge and problem-solving strategies Solution-focused, with ability to prioritise High attention to detail Self- motivated and keen to learn and share knowledge Ability to meet deadlines Have a whatever it takes can do attitude Ability to take complex technical solutions and simplify for end users Have a willingness to learn new systems Keep abreast of new developments in software and hardware Team player. Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. IS THIS YOU? About UsAt Vesta, we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world-class service to our valued clients. This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy "to be the best, you have to beat the best"; well at Vesta Software Group we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best Vesta Software Group is an Equal Opportunity Employer.If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at Software Group is part of a CSI group of companies.
31/07/2026
Full time
IT Support SpecialistApplylocations: Remote - UK Vestatime type: Full timeposted on: Posted Yesterdayjob requisition id: R53051 Job Description: IT Support Specialist (VSG UK) The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.Being a portfolio group of Jonas Software (within Constellation Software Inc.), the Vesta Software Group is all about strengthening businesses within the markets in which we compete and enabling them to grow - whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. POSITION: We are seeking a junior Internal IT Support person who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail. JOB RESPONSIBILITIES: To work as part of an internal support team servicing requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on projects. Reporting to the IT Support Coordinator, the core responsibilities are: Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks. Escalate and handover tickets to 3rd line engineers. Helping to create new playbooks and maintenance plans. Build client computer systems from script and assist with troubleshooting issues. Keep existing documentation up to date. Record processes and document for use by others Promote and maintain high quality work and deliver in a professional manner. Troubleshoot hardware and software issues. Provide troubleshooting resolution and updating/upgrading of systems and software Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards. JOB QUALIFICATIONS: Previous experience in an IT & helpdesk role beneficial but not essential Good knowledge of Networks and Microsoft Windows Active Directory environments Hold or be working towards IT qualifications Knowledge of ISO 27001 requirements. Your personal characteristics will include: Ability to work on their own initiative Excellent communication skills about technical issues Demonstrate practical knowledge and problem-solving strategies Solution-focused, with ability to prioritise High attention to detail Self- motivated and keen to learn and share knowledge Ability to meet deadlines Have a whatever it takes can do attitude Ability to take complex technical solutions and simplify for end users Have a willingness to learn new systems Keep abreast of new developments in software and hardware Team player. Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. IS THIS YOU? About UsAt Vesta, we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world-class service to our valued clients. This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy "to be the best, you have to beat the best"; well at Vesta Software Group we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best Vesta Software Group is an Equal Opportunity Employer.If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at Software Group is part of a CSI group of companies.
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
31/07/2026
Full time
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
Technical University of Denmark
Bangor, County Down
Applications are invited for the post of Product Support Senior Technician in the Digital Solutions section of the directorate of Digital & Estates Infrastructure & Development at Bangor University. You will join the Product Support Team supporting a wide range of business systems and devices used across the University, responding to Helpdesk cases and communicating with users via Teams. Excellent communication and analytical skills, ability to work well solo and in a team, and a
31/07/2026
Full time
Applications are invited for the post of Product Support Senior Technician in the Digital Solutions section of the directorate of Digital & Estates Infrastructure & Development at Bangor University. You will join the Product Support Team supporting a wide range of business systems and devices used across the University, responding to Helpdesk cases and communicating with users via Teams. Excellent communication and analytical skills, ability to work well solo and in a team, and a
Job Title: IT Helpdesk Technician Salary: £30-35,000 - open to discussions based on experience Location: Belfast Contract: Permanent, full-time Work Pattern: Monday-Friday, standard operational hours, hybrid working arrangements (2 days from home) Join our client's team as an IT Helpdesk Technician, supporting around 600 users in a fast paced environment. You'll handle day to day issues across hardware, software, and networks, while also getting involved in IT projects, upgrades, and infrastructure improvements, offering a great opportunity to develop and grow your skills. What's in it for you? A fantastic opportunity to join a well established and highly respected organization which has a strong reputation for stability and integrity. It's a supportive environment where teamwork is valued and employees are given the chance to develop through hands on experience across a varied IT landscape. Essential: Experience in IT support/helpdesk or desktop support Knowledge of Active Directory, networks, and hardware support Strong communication & problem solving skills Relevant IT qualification or 3-5 years' experience Desirable: Certifications like CompTIA (A+, Network+, Security+) Certified training qualification in Office 2010 / 2013/2016 Proven experience in training others Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers-ensuring a smooth process and the best possible role fit aligned to your skills and long term goals.
31/07/2026
Full time
Job Title: IT Helpdesk Technician Salary: £30-35,000 - open to discussions based on experience Location: Belfast Contract: Permanent, full-time Work Pattern: Monday-Friday, standard operational hours, hybrid working arrangements (2 days from home) Join our client's team as an IT Helpdesk Technician, supporting around 600 users in a fast paced environment. You'll handle day to day issues across hardware, software, and networks, while also getting involved in IT projects, upgrades, and infrastructure improvements, offering a great opportunity to develop and grow your skills. What's in it for you? A fantastic opportunity to join a well established and highly respected organization which has a strong reputation for stability and integrity. It's a supportive environment where teamwork is valued and employees are given the chance to develop through hands on experience across a varied IT landscape. Essential: Experience in IT support/helpdesk or desktop support Knowledge of Active Directory, networks, and hardware support Strong communication & problem solving skills Relevant IT qualification or 3-5 years' experience Desirable: Certifications like CompTIA (A+, Network+, Security+) Certified training qualification in Office 2010 / 2013/2016 Proven experience in training others Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers-ensuring a smooth process and the best possible role fit aligned to your skills and long term goals.
Vesta Software Group is seeking a Junior IT Support Specialist for our Wallingford, Oxfordshire office. You will join an internal support team servicing a range of products across multiple businesses in a high-pressure environment. You will handle desktop, server, AD, networking and cloud services, communicate via helpdesk, and contribute to process documentation while learning through hands-on exposure.
31/07/2026
Full time
Vesta Software Group is seeking a Junior IT Support Specialist for our Wallingford, Oxfordshire office. You will join an internal support team servicing a range of products across multiple businesses in a high-pressure environment. You will handle desktop, server, AD, networking and cloud services, communicate via helpdesk, and contribute to process documentation while learning through hands-on exposure.
VanRath is seeking an IT Helpdesk Technician to join their team located in Portadown. In this full-time permanent role, you will support approximately 600 users, addressing issues related to hardware, software, and networks. This position includes involvement in various IT projects and provides a supportive environment with opportunities for personal growth. Essential qualifications include experience in IT support, knowledge of Active Directory, and strong communication skills. Additionally, candidates with certifications such as CompTIA will be highly regarded.
31/07/2026
Full time
VanRath is seeking an IT Helpdesk Technician to join their team located in Portadown. In this full-time permanent role, you will support approximately 600 users, addressing issues related to hardware, software, and networks. This position includes involvement in various IT projects and provides a supportive environment with opportunities for personal growth. Essential qualifications include experience in IT support, knowledge of Active Directory, and strong communication skills. Additionally, candidates with certifications such as CompTIA will be highly regarded.
Select how often (in days) to receive an alert: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Contract: Full Time, Permanent Location: RAF Coningsby (100% office based, no home working) Working Hours: 37.5 hours per week, Monday to Friday (8:00AM to 4:30PM) Be the person who keeps everything moving. Are you an organised, proactive Administrator who enjoys being at the heart of a busy operational team? Do you have a sharp eye for detail, excellent communication skills and the ability to stay calm when priorities change? If so, we have an exciting opportunity for you to join VIVO at RAF Coningsby as an Administrator, supporting the delivery of essential facilities and estate management services across the site. You'll be a key part of the site team, helping to keep works progressing, information accurate, suppliers accountable and the day-to-day operation running smoothly. Working closely with the Built Estate Manager, Operations Managers, suppliers, contractors and MOD personnel, you'll play an important role in ensuring statutory, mandatory and reactive works are delivered safely, efficiently and on time. About the Role Every day will bring something different. You'll provide essential administrative and coordination support to the site team, helping to ensure the effective, compliant and timely delivery of departmental duties in line with Government regulatory and statutory requirements, as well as VIVO's Health & Safety and environmental standards. A key part of your role will be monitoring Maximo throughout the day for new reactive tasks, ensuring they are allocated to the correct supplier or Operations Manager and following up where necessary. You'll proactively monitor outstanding and overdue jobs, chase suppliers and colleagues for updates, identify upcoming deadlines and make sure actions are progressed promptly. You'll use operational data and reports to identify works requiring mitigation, update records and ensure communications are accurately documented. You'll also check completion information and certificates, scanning and uploading documentation to the relevant works so that jobs can be correctly closed down. Where works have failed or further action is required, you'll ensure Maximo records are updated and the appropriate people are prompted to take action. You'll provide wider administrative support across the site, including managing BPSS paperwork for staff and contractors and raising Guided Buying purchase orders. You'll also support formal management meetings by arranging suitable facilities, confirming site access for non-pass holders, recording attendance, taking accurate minutes and maintaining action logs. There will also be plenty of opportunity to take ownership of the practical administration that keeps the site running effectively. You'll coordinate pool car bookings and checks, including servicing, MOTs, station passes and monthly inspections. You'll ensure Health & Safety noticeboards remain current, with safety alerts and bulletins displayed and communicated appropriately to staff. You'll maintain the site induction file, ensuring records are kept up to date and routinely archived, while also checking the visitor register daily to ensure visitors have signed out and records are securely scanned and filed in accordance with GDPR requirements. You'll help ensure that site guides and the emergency grab bag remain up to date, book visitors into the Guard Room and arrange escorts when required. You'll also coordinate meeting rooms and facilities for training and other site activities. Alongside this, you'll support the helpdesk with requests for information, provide accurate data to help resolve customer requirements, assist with complaints and help the wider team deliver an efficient and professional service. You'll be expected to produce and maintain reports using Microsoft Excel, Maximo and other bespoke IT systems, with training provided where required. You'll work in line with VIVO processes and be encouraged to share effective ways of working that could improve the service across the contract. What you'll need You'll have previous experience in an administrative or coordination role, with experience using a CAFM system being highly desirable. Strong IT skills, particularly in Microsoft Excel and Word, are important, as is the ability to use technology to produce and analyse data, maintain accurate records and identify potential issues. You'll be proactive in planning your workload, comfortable managing competing priorities and able to remain calm and professional under pressure. Excellent communication skills are essential, as you'll be building relationships with colleagues, suppliers, contractors, MOD personnel and end users. You'll have a strong eye for detail and take pride in getting things right. You'll be equally comfortable working independently and as part of a small team, using your initiative to identify what needs to be done and taking action without always needing to be asked. Previous coordination experience within a facilities management environment would be highly desirable, as would previous experience working within an MOD environment. This experience would allow you to hit the ground running and understand the unique requirements of working within a Defence estate. Most importantly, you'll share VIVO's commitment to safety, quality, collaboration and continuous improvement, with a genuine desire to learn, develop and contribute to the success of the team. This is your chance to join the team at an exciting stage of that journey, make a real contribution at RAF Coningsby and develop your career within a growing organisation. Ready to make a difference? We're looking for an organised, proactive Administrator who thrives on keeping people, information and processes moving in the right direction. We'd love to hear from you. VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
31/07/2026
Full time
Select how often (in days) to receive an alert: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Contract: Full Time, Permanent Location: RAF Coningsby (100% office based, no home working) Working Hours: 37.5 hours per week, Monday to Friday (8:00AM to 4:30PM) Be the person who keeps everything moving. Are you an organised, proactive Administrator who enjoys being at the heart of a busy operational team? Do you have a sharp eye for detail, excellent communication skills and the ability to stay calm when priorities change? If so, we have an exciting opportunity for you to join VIVO at RAF Coningsby as an Administrator, supporting the delivery of essential facilities and estate management services across the site. You'll be a key part of the site team, helping to keep works progressing, information accurate, suppliers accountable and the day-to-day operation running smoothly. Working closely with the Built Estate Manager, Operations Managers, suppliers, contractors and MOD personnel, you'll play an important role in ensuring statutory, mandatory and reactive works are delivered safely, efficiently and on time. About the Role Every day will bring something different. You'll provide essential administrative and coordination support to the site team, helping to ensure the effective, compliant and timely delivery of departmental duties in line with Government regulatory and statutory requirements, as well as VIVO's Health & Safety and environmental standards. A key part of your role will be monitoring Maximo throughout the day for new reactive tasks, ensuring they are allocated to the correct supplier or Operations Manager and following up where necessary. You'll proactively monitor outstanding and overdue jobs, chase suppliers and colleagues for updates, identify upcoming deadlines and make sure actions are progressed promptly. You'll use operational data and reports to identify works requiring mitigation, update records and ensure communications are accurately documented. You'll also check completion information and certificates, scanning and uploading documentation to the relevant works so that jobs can be correctly closed down. Where works have failed or further action is required, you'll ensure Maximo records are updated and the appropriate people are prompted to take action. You'll provide wider administrative support across the site, including managing BPSS paperwork for staff and contractors and raising Guided Buying purchase orders. You'll also support formal management meetings by arranging suitable facilities, confirming site access for non-pass holders, recording attendance, taking accurate minutes and maintaining action logs. There will also be plenty of opportunity to take ownership of the practical administration that keeps the site running effectively. You'll coordinate pool car bookings and checks, including servicing, MOTs, station passes and monthly inspections. You'll ensure Health & Safety noticeboards remain current, with safety alerts and bulletins displayed and communicated appropriately to staff. You'll maintain the site induction file, ensuring records are kept up to date and routinely archived, while also checking the visitor register daily to ensure visitors have signed out and records are securely scanned and filed in accordance with GDPR requirements. You'll help ensure that site guides and the emergency grab bag remain up to date, book visitors into the Guard Room and arrange escorts when required. You'll also coordinate meeting rooms and facilities for training and other site activities. Alongside this, you'll support the helpdesk with requests for information, provide accurate data to help resolve customer requirements, assist with complaints and help the wider team deliver an efficient and professional service. You'll be expected to produce and maintain reports using Microsoft Excel, Maximo and other bespoke IT systems, with training provided where required. You'll work in line with VIVO processes and be encouraged to share effective ways of working that could improve the service across the contract. What you'll need You'll have previous experience in an administrative or coordination role, with experience using a CAFM system being highly desirable. Strong IT skills, particularly in Microsoft Excel and Word, are important, as is the ability to use technology to produce and analyse data, maintain accurate records and identify potential issues. You'll be proactive in planning your workload, comfortable managing competing priorities and able to remain calm and professional under pressure. Excellent communication skills are essential, as you'll be building relationships with colleagues, suppliers, contractors, MOD personnel and end users. You'll have a strong eye for detail and take pride in getting things right. You'll be equally comfortable working independently and as part of a small team, using your initiative to identify what needs to be done and taking action without always needing to be asked. Previous coordination experience within a facilities management environment would be highly desirable, as would previous experience working within an MOD environment. This experience would allow you to hit the ground running and understand the unique requirements of working within a Defence estate. Most importantly, you'll share VIVO's commitment to safety, quality, collaboration and continuous improvement, with a genuine desire to learn, develop and contribute to the success of the team. This is your chance to join the team at an exciting stage of that journey, make a real contribution at RAF Coningsby and develop your career within a growing organisation. Ready to make a difference? We're looking for an organised, proactive Administrator who thrives on keeping people, information and processes moving in the right direction. We'd love to hear from you. VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
IT Technician Bridgend £28,000 - £31,000 + Development + Progression + Holidays + Pension 6-Month Fixed-Term Contract - Immediate Start Are you an IT Technician or IT Support professional looking to join a growing Managed Service Provider where you will provide essential on-site support within a secondary school environment? Brilliant opportunity on offer to develop your technical experience while supporting a wide range of computer hardware, software, network systems and digital learning platforms within a busy educational environment. This growing Managed Service Provider delivers technical support to schools and educational organisations. Due to continued growth, they are now looking for a proactive Secondary School IT Technician to provide on-site support at a school in the Bridgend area. In this role, you will provide first-line technical support, diagnose hardware, software and network issues, manage helpdesk tickets and configure IT equipment. You will also support Windows, Mac and Chrome operating systems alongside Office 365, Google Workspace and mobile-device-management platforms. This is an ideal opportunity for an IT enthusiast with strong problem-solving and customer-service skills looking to develop their career within a growing technology business that can offer further opportunities. THE ROLE: Providing first-line support for hardware, software and network-related issues Managing helpdesk tickets and completing tasks within agreed SLA timeframes Building, configuring and installing PCs, laptops and software applications Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace Troubleshooting printers, scanners, photocopiers, audiovisual equipment and Wi-Fi networks Supporting mobile devices through Microsoft Intune, Google Workspace for Education and the Hwb Digital Learning Platform THE PERSON: IT qualification at Level 2 or five GCSEs at grades A-C, or equivalent Experience providing IT support or a strong interest in developing within the IT sector Familiarity with hardware, software and basic network troubleshooting Highly organised with strong problem-solving and workload-management skills Comfortable working independently while being supported by the wider Cardiff-based team Customer-focused with a professional and approachable manner The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
31/07/2026
Full time
IT Technician Bridgend £28,000 - £31,000 + Development + Progression + Holidays + Pension 6-Month Fixed-Term Contract - Immediate Start Are you an IT Technician or IT Support professional looking to join a growing Managed Service Provider where you will provide essential on-site support within a secondary school environment? Brilliant opportunity on offer to develop your technical experience while supporting a wide range of computer hardware, software, network systems and digital learning platforms within a busy educational environment. This growing Managed Service Provider delivers technical support to schools and educational organisations. Due to continued growth, they are now looking for a proactive Secondary School IT Technician to provide on-site support at a school in the Bridgend area. In this role, you will provide first-line technical support, diagnose hardware, software and network issues, manage helpdesk tickets and configure IT equipment. You will also support Windows, Mac and Chrome operating systems alongside Office 365, Google Workspace and mobile-device-management platforms. This is an ideal opportunity for an IT enthusiast with strong problem-solving and customer-service skills looking to develop their career within a growing technology business that can offer further opportunities. THE ROLE: Providing first-line support for hardware, software and network-related issues Managing helpdesk tickets and completing tasks within agreed SLA timeframes Building, configuring and installing PCs, laptops and software applications Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace Troubleshooting printers, scanners, photocopiers, audiovisual equipment and Wi-Fi networks Supporting mobile devices through Microsoft Intune, Google Workspace for Education and the Hwb Digital Learning Platform THE PERSON: IT qualification at Level 2 or five GCSEs at grades A-C, or equivalent Experience providing IT support or a strong interest in developing within the IT sector Familiarity with hardware, software and basic network troubleshooting Highly organised with strong problem-solving and workload-management skills Comfortable working independently while being supported by the wider Cardiff-based team Customer-focused with a professional and approachable manner The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
About the Role We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance. This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull Key Responsibilities Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs. Document customer interactions accurately and comprehensively within designated systems. Identify, collect, and capture relevant information related to product complaints and adverse events. Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements. Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations. Demonstrate strong time management and attendance practices while meeting service-level expectations. Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently. Deliver professional, positive, and solution-focused support in all interactions. Required Qualifications Fluent English language skills, both written and verbal. Strong customer service and communication skills. Ability to work effectively within a team environment and adapt to changing priorities. Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously. Proficiency with computer systems and software tools. Preferred Qualifications Previous experience in a technical support, customer support, helpdesk, or contact centre environment. Experience supporting healthcare technology, medical devices, or remote monitoring solutions. Additional European language skills are highly desirable. Experience using analytical tools and reporting software. What You'll Bring Customer-focused mindset. Strong problem-solving abilities. Excellent communication and listening skills.Ability to remain calm under pressure. Commitment to quality, compliance, and data privacy. Collaborative and team-oriented approach. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.
31/07/2026
Full time
About the Role We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance. This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull Key Responsibilities Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs. Document customer interactions accurately and comprehensively within designated systems. Identify, collect, and capture relevant information related to product complaints and adverse events. Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements. Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations. Demonstrate strong time management and attendance practices while meeting service-level expectations. Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently. Deliver professional, positive, and solution-focused support in all interactions. Required Qualifications Fluent English language skills, both written and verbal. Strong customer service and communication skills. Ability to work effectively within a team environment and adapt to changing priorities. Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously. Proficiency with computer systems and software tools. Preferred Qualifications Previous experience in a technical support, customer support, helpdesk, or contact centre environment. Experience supporting healthcare technology, medical devices, or remote monitoring solutions. Additional European language skills are highly desirable. Experience using analytical tools and reporting software. What You'll Bring Customer-focused mindset. Strong problem-solving abilities. Excellent communication and listening skills.Ability to remain calm under pressure. Commitment to quality, compliance, and data privacy. Collaborative and team-oriented approach. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker
31/07/2026
Full time
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker
31/07/2026
Full time
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker
We are looking for an experienced Senior Business & Female Proposition Manager to join HSBC Private Bank. This role is a unique blend of proposition leadership and business management. You'll help shape and scale our Women in Wealth segment globally, while also acting as a key partner to the Distribution leadership team - overseeing BAU through an offshore team and driving strategic initiatives onshore. Key Responsibilities Define and drive the Women in Wealth proposition, ensuring clear strategy and consistent global implementation. Build deep insight into female client needs, segmentation and market dynamics to inform client coverage and engagement. Partner across Private Banking and Group stakeholders (Proposition, Distribution, regional front office, WPS, Wealth Planning, IWPB, COO) to deliver products, services and capabilities. Act as strategic enablement / "chief of staff" support to Distribution leadership: roadmaps, milestones, leadership forums, offsites and exec updates. Lead business performance delivery via an offshore team: cost and workforce management, scorecards, performance packs, forecasting and deep dives (OD/WFP/FRP/run-rate). Support a strong risk and control culture, including cross-border data awareness, and manage Distribution policy/procedure ownership and governance. Key Skills & Requirements Bachelor's degree in Business, Finance or a related discipline. Proven experience in private banking/wealth management and strong commercial judgement. Demonstrable track record leading complex, cross-functional initiatives and influencing senior stakeholders. Strong analytical capability with high attention to detail; comfortable owning budgets, forecasting and performance reporting. Excellent communication and organisation skills; able to work autonomously and deliver to high standards. Collaborative, inclusive leadership style with situational influence across diverse teams and stakeholder groups. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
31/07/2026
Full time
We are looking for an experienced Senior Business & Female Proposition Manager to join HSBC Private Bank. This role is a unique blend of proposition leadership and business management. You'll help shape and scale our Women in Wealth segment globally, while also acting as a key partner to the Distribution leadership team - overseeing BAU through an offshore team and driving strategic initiatives onshore. Key Responsibilities Define and drive the Women in Wealth proposition, ensuring clear strategy and consistent global implementation. Build deep insight into female client needs, segmentation and market dynamics to inform client coverage and engagement. Partner across Private Banking and Group stakeholders (Proposition, Distribution, regional front office, WPS, Wealth Planning, IWPB, COO) to deliver products, services and capabilities. Act as strategic enablement / "chief of staff" support to Distribution leadership: roadmaps, milestones, leadership forums, offsites and exec updates. Lead business performance delivery via an offshore team: cost and workforce management, scorecards, performance packs, forecasting and deep dives (OD/WFP/FRP/run-rate). Support a strong risk and control culture, including cross-border data awareness, and manage Distribution policy/procedure ownership and governance. Key Skills & Requirements Bachelor's degree in Business, Finance or a related discipline. Proven experience in private banking/wealth management and strong commercial judgement. Demonstrable track record leading complex, cross-functional initiatives and influencing senior stakeholders. Strong analytical capability with high attention to detail; comfortable owning budgets, forecasting and performance reporting. Excellent communication and organisation skills; able to work autonomously and deliver to high standards. Collaborative, inclusive leadership style with situational influence across diverse teams and stakeholder groups. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
We are seeking a VP, Innovations and Digital Partnerships If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. The role will focus on developing a holistic view of HSBC's engagement with Microsoft, with particular emphasis on Microsoft's AI ecosystem, identifying priority workloads and opportunities across the Bank, and helping shape where Microsoft should engage and invest to support HSBC's strategic technology, innovation and AI transformation objectives. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Deep dive into Microsoft AI workloads: Build a clear, structured view of Microsoft-related AI workloads, capabilities and engagement areas across HSBC, working across business and technology teams Engage senior stakeholders: Conduct structured engagement with senior stakeholders across the Bank to understand priorities, demand, opportunities and areas where strategic partnership activity can support delivery Develop a holistic engagement view: Consolidate inputs into a coherent view of the Microsoft relationship, including current activity, future opportunities, priority themes and areas requiring coordination Shape AI partnership priorities: Help define where Microsoft should focus engagement, investment and support across HSBC, aligned to business value, technology priorities, commercial opportunity and responsible AI adoption Produce an actionable engagement plan: Deliver a practical, public-facing view of Microsoft engagement across HSBC, including priority opportunities, recommended focus areas and suggested next steps for partnership activity. Support executive alignment: Prepare clear summaries, briefing materials and recommendations that enable informed discussion with senior internal and external stakeholders. To be successful in this role you should have the following skills: Strategic technology partnership experience: Experience working with large-scale technology partners, ideally including Microsoft, and translating partnership activity into business, technology, commercial and transformation outcomes. Microsoft AI ecosystem knowledge: Detailed working knowledge and hands-on experience of key Microsoft AI tools and capabilities, including Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry / Microsoft Foundry, Agent 365, Power Platform, Dataverse, Microsoft Graph, Azure OpenAI and related security, identity, governance and commercial constructs. Microsoft delivery and commercialisation experience: Practical understanding of how Microsoft AI capabilities are architected, deployed, governed, adopted and commercialised in large enterprise environments, gained through direct platform delivery, strategic advisory, systems integration, technology consulting or equivalent experience. Financial services technology awareness: Understanding of enterprise technology adoption in a regulated financial services environment, including governance, risk, security and operational considerations. Commercial and strategic analysis: Ability to assess opportunities, structure recommendations, identify value drivers and prioritise engagement areas based on strategic relevance and deliverability. Enterprise AI strategy experience: Experience shaping or contributing to AI strategy in a large enterprise is desirable, particularly where it involves responsible AI adoption, operating model design, platform strategy, workforce enablement or transformation at scale. Executive-level communication: Proven ability to produce concise, high-quality written materials and communicate complex technology topics clearly for senior audiences. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
31/07/2026
Full time
We are seeking a VP, Innovations and Digital Partnerships If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. The role will focus on developing a holistic view of HSBC's engagement with Microsoft, with particular emphasis on Microsoft's AI ecosystem, identifying priority workloads and opportunities across the Bank, and helping shape where Microsoft should engage and invest to support HSBC's strategic technology, innovation and AI transformation objectives. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Deep dive into Microsoft AI workloads: Build a clear, structured view of Microsoft-related AI workloads, capabilities and engagement areas across HSBC, working across business and technology teams Engage senior stakeholders: Conduct structured engagement with senior stakeholders across the Bank to understand priorities, demand, opportunities and areas where strategic partnership activity can support delivery Develop a holistic engagement view: Consolidate inputs into a coherent view of the Microsoft relationship, including current activity, future opportunities, priority themes and areas requiring coordination Shape AI partnership priorities: Help define where Microsoft should focus engagement, investment and support across HSBC, aligned to business value, technology priorities, commercial opportunity and responsible AI adoption Produce an actionable engagement plan: Deliver a practical, public-facing view of Microsoft engagement across HSBC, including priority opportunities, recommended focus areas and suggested next steps for partnership activity. Support executive alignment: Prepare clear summaries, briefing materials and recommendations that enable informed discussion with senior internal and external stakeholders. To be successful in this role you should have the following skills: Strategic technology partnership experience: Experience working with large-scale technology partners, ideally including Microsoft, and translating partnership activity into business, technology, commercial and transformation outcomes. Microsoft AI ecosystem knowledge: Detailed working knowledge and hands-on experience of key Microsoft AI tools and capabilities, including Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry / Microsoft Foundry, Agent 365, Power Platform, Dataverse, Microsoft Graph, Azure OpenAI and related security, identity, governance and commercial constructs. Microsoft delivery and commercialisation experience: Practical understanding of how Microsoft AI capabilities are architected, deployed, governed, adopted and commercialised in large enterprise environments, gained through direct platform delivery, strategic advisory, systems integration, technology consulting or equivalent experience. Financial services technology awareness: Understanding of enterprise technology adoption in a regulated financial services environment, including governance, risk, security and operational considerations. Commercial and strategic analysis: Ability to assess opportunities, structure recommendations, identify value drivers and prioritise engagement areas based on strategic relevance and deliverability. Enterprise AI strategy experience: Experience shaping or contributing to AI strategy in a large enterprise is desirable, particularly where it involves responsible AI adoption, operating model design, platform strategy, workforce enablement or transformation at scale. Executive-level communication: Proven ability to produce concise, high-quality written materials and communicate complex technology topics clearly for senior audiences. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are seeking a VP, Innovations and Digital Partnerships Strategy Execution. We are seeking a highly organised and commercially minded professional to join the team as VP, Innovation & Partnerships Strategy Execution. Reporting directly to the Head of Innovation and Digital Partnerships, this role exists to turn strategy into delivery - both for the bank's Group AI programme and for the IDP function as a whole. The primary focus of the role is end-to-end programme management of the Leveraging Strategic Partnerships workstream, which is IDP's contribution to the Group AI programme. The role is accountable for the plan, milestones, dependencies, risks, reporting and governance of that workstream, and for representing it credibly to the wider programme and to senior stakeholders across the bank. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Leveraging Strategic Partnerships workstream: Own the programme management of IDP's partnerships workstream feeding the Group AI programme - building and maintaining the plan, milestones, dependencies, RAID log and financials, and ensuring the workstream delivers against the commitments made into the wider programme. Programme governance and reporting: Run the governance and reporting cycle for the workstream - preparing status reporting, steering and programme board submissions, and ensuring a single, accurate and timely view of progress, risk and value is available to the Group AI programme and to IDP leadership. Cross-workstream integration: Act as IDP's interface into the Group AI programme, managing dependencies with other workstreams, escalating blockers, and ensuring partnership commitments, timelines and benefits are reflected consistently in the overall programme view. Strategy development and execution: Support the Head of IDP in shaping and refreshing the function's strategy - conducting analysis, developing options and recommendations, translating agreed direction into objectives, roadmaps and measurable outcomes, and tracking delivery against them. Operating rhythm and governance: Run the operating rhythm for the Head of IDP and the leadership team - setting agendas, preparing materials, capturing decisions and actions, and driving follow-through to closure. Team effectiveness and organisational health: Support the Head of IDP on organisational and team matters, including onboarding, colleague engagement, internal communications, capability planning and cultural initiatives that sustain a high-performing global team. Special initiatives: Lead strategic initiatives and analyses on behalf of the Head of IDP where dedicated focus is required, from framing the problem through to a decision-ready recommendation and implementation. To be successful in this role you should have the following skills: Programme management: Proven track record of managing complex, multi-stakeholder programmes or workstreams in a large organisation - planning, dependency and risk management, governance, and reporting into senior programme structures. Strategic analysis: Ability to structure ambiguous problems, conduct rigorous analysis, and develop clear, decision-ready recommendations for a senior audience. Executive communication: Exceptional written and verbal communication, with demonstrable experience producing materials for executive and Board-level audiences. Stakeholder engagement: Strong grasp of engaging with diverse stakeholders, covering business, technology and external partnerships, to align innovation efforts with bank priorities. AI: Working knowledge of artificial intelligence and its practical application in financial services - sufficient to engage credibly with technical colleagues and strategic partners, and to translate technical progress into business terms. Partnerships: Understanding of how strategic technology and AI partnerships are structured, governed and commercially realised within a large, regulated organisation. Strategic: Proven track record in translating strategy into executable plans and measurable outcomes. Entrepreneurship mindset - able to operate in an evolving environment as the organization gets further developed and defined, recognizing that we will need to specialize as we mature. Trusted, discreet and credible, with the judgement required to operate on behalf of a senior leader on confidential and sensitive matters. Demonstrated experience of delivering in fast-moving environments with competing priorities and shifting deadlines. Comfortable interacting with a broad range of internal and external stakeholders, including Product teams, Regulators, Industry/Trade Groups, strategic partners and HSBC senior leadership (i.e., GEC, Board, etc.). Highly competent, collaborative, and outcome-oriented, with a strong ability to drive results and navigate complex challenges. Tenacious and committed to delivering necessary outcomes in alignment with HSBC's mission and purpose. A strong focus on customer and teammate needs, with a dedication to serving and supporting them in achieving their goals. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
31/07/2026
Full time
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are seeking a VP, Innovations and Digital Partnerships Strategy Execution. We are seeking a highly organised and commercially minded professional to join the team as VP, Innovation & Partnerships Strategy Execution. Reporting directly to the Head of Innovation and Digital Partnerships, this role exists to turn strategy into delivery - both for the bank's Group AI programme and for the IDP function as a whole. The primary focus of the role is end-to-end programme management of the Leveraging Strategic Partnerships workstream, which is IDP's contribution to the Group AI programme. The role is accountable for the plan, milestones, dependencies, risks, reporting and governance of that workstream, and for representing it credibly to the wider programme and to senior stakeholders across the bank. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role, you will: Leveraging Strategic Partnerships workstream: Own the programme management of IDP's partnerships workstream feeding the Group AI programme - building and maintaining the plan, milestones, dependencies, RAID log and financials, and ensuring the workstream delivers against the commitments made into the wider programme. Programme governance and reporting: Run the governance and reporting cycle for the workstream - preparing status reporting, steering and programme board submissions, and ensuring a single, accurate and timely view of progress, risk and value is available to the Group AI programme and to IDP leadership. Cross-workstream integration: Act as IDP's interface into the Group AI programme, managing dependencies with other workstreams, escalating blockers, and ensuring partnership commitments, timelines and benefits are reflected consistently in the overall programme view. Strategy development and execution: Support the Head of IDP in shaping and refreshing the function's strategy - conducting analysis, developing options and recommendations, translating agreed direction into objectives, roadmaps and measurable outcomes, and tracking delivery against them. Operating rhythm and governance: Run the operating rhythm for the Head of IDP and the leadership team - setting agendas, preparing materials, capturing decisions and actions, and driving follow-through to closure. Team effectiveness and organisational health: Support the Head of IDP on organisational and team matters, including onboarding, colleague engagement, internal communications, capability planning and cultural initiatives that sustain a high-performing global team. Special initiatives: Lead strategic initiatives and analyses on behalf of the Head of IDP where dedicated focus is required, from framing the problem through to a decision-ready recommendation and implementation. To be successful in this role you should have the following skills: Programme management: Proven track record of managing complex, multi-stakeholder programmes or workstreams in a large organisation - planning, dependency and risk management, governance, and reporting into senior programme structures. Strategic analysis: Ability to structure ambiguous problems, conduct rigorous analysis, and develop clear, decision-ready recommendations for a senior audience. Executive communication: Exceptional written and verbal communication, with demonstrable experience producing materials for executive and Board-level audiences. Stakeholder engagement: Strong grasp of engaging with diverse stakeholders, covering business, technology and external partnerships, to align innovation efforts with bank priorities. AI: Working knowledge of artificial intelligence and its practical application in financial services - sufficient to engage credibly with technical colleagues and strategic partners, and to translate technical progress into business terms. Partnerships: Understanding of how strategic technology and AI partnerships are structured, governed and commercially realised within a large, regulated organisation. Strategic: Proven track record in translating strategy into executable plans and measurable outcomes. Entrepreneurship mindset - able to operate in an evolving environment as the organization gets further developed and defined, recognizing that we will need to specialize as we mature. Trusted, discreet and credible, with the judgement required to operate on behalf of a senior leader on confidential and sensitive matters. Demonstrated experience of delivering in fast-moving environments with competing priorities and shifting deadlines. Comfortable interacting with a broad range of internal and external stakeholders, including Product teams, Regulators, Industry/Trade Groups, strategic partners and HSBC senior leadership (i.e., GEC, Board, etc.). Highly competent, collaborative, and outcome-oriented, with a strong ability to drive results and navigate complex challenges. Tenacious and committed to delivering necessary outcomes in alignment with HSBC's mission and purpose. A strong focus on customer and teammate needs, with a dedication to serving and supporting them in achieving their goals. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Work hands-on with servers, networking, and IT assets while learning about enterprise IT management. Job Description ️ Support day-to-day IT operations and maintenance. ️ Assist in server installation and upgrades. ️ Configure routers, switches, and network devices. ️ Monitor hardware performance and usage. ️ Support helpdesk in ticket resolution. ️ Install and update system software. ️ Maintain inventory of IT equipment. ️ Participate in network troubleshooting. ️ Configure VPN and remote access. ️ Assist in implementing backup procedures. ️ Help with cybersecurity patch updates. ️ Create network topology documentation. ️ Support migration to cloud-based solutions. ️ Monitor bandwidth and resource allocation. ️ Participate in hardware audits. ️ Coordinate with vendors for maintenance. ️ Support setup of employee workstations. ️ Research and suggest IT process improvements. ️ Document IT support tickets and resolutions. ️ Participate in system reliability testing.
31/07/2026
Full time
Work hands-on with servers, networking, and IT assets while learning about enterprise IT management. Job Description ️ Support day-to-day IT operations and maintenance. ️ Assist in server installation and upgrades. ️ Configure routers, switches, and network devices. ️ Monitor hardware performance and usage. ️ Support helpdesk in ticket resolution. ️ Install and update system software. ️ Maintain inventory of IT equipment. ️ Participate in network troubleshooting. ️ Configure VPN and remote access. ️ Assist in implementing backup procedures. ️ Help with cybersecurity patch updates. ️ Create network topology documentation. ️ Support migration to cloud-based solutions. ️ Monitor bandwidth and resource allocation. ️ Participate in hardware audits. ️ Coordinate with vendors for maintenance. ️ Support setup of employee workstations. ️ Research and suggest IT process improvements. ️ Document IT support tickets and resolutions. ️ Participate in system reliability testing.
A technology solutions provider in Birmingham is seeking an IT Operations Support professional to assist with daily IT tasks and server management. This role involves configuration and monitoring of network devices, software installation, and helpdesk support. Candidates will also be responsible for maintaining IT equipment inventory and participating in cloud migrations. A proactive approach towards documenting processes and suggesting improvements is essential. Strong willingness to learn and adapt in a fast-paced environment is desired.
31/07/2026
Full time
A technology solutions provider in Birmingham is seeking an IT Operations Support professional to assist with daily IT tasks and server management. This role involves configuration and monitoring of network devices, software installation, and helpdesk support. Candidates will also be responsible for maintaining IT equipment inventory and participating in cloud migrations. A proactive approach towards documenting processes and suggesting improvements is essential. Strong willingness to learn and adapt in a fast-paced environment is desired.
What is the average salary for Helpdesk jobs?
Average salary per year
£30,000
The average salary for a Helpdesk jobs is £30,000.
Helpdesk jobs salaries range from £28,000 to
£32,000..
Frequently Asked Questions (FAQs)
We have roles such as Helpdesk Engineer, Service Desk Analyst, IT Application Support Engineer, and Desktop Support Technician.
You’ll find entry-level, 1st line, 2nd line, and 3rd line support roles.
Helpdesk professionals troubleshoot hardware and software issues, manage user accounts, support applications, and resolve incidents via ticketing systems.
Yes — depending on the employer, many helpdesk jobs offer a hybrid model, while some may require on-site presence.
Essential skills include knowledge of operating systems (Windows, Mac), Microsoft 365, Active Directory, ticketing tools, and basic networking.
Certifications like CompTIA A+, ITIL Foundation, or Microsoft certifications can help, but are not always mandatory — experience and problem-solving ability often matter more.
Absolutely. Many helpdesk professionals progress into roles like Systems Engineer, Network Support, or Infrastructure Specialist.
Browse the helpdesk listings, choose the role that fits your skills, and apply directly via IT Job Board using your CV.
Yes — you can also find contract-based and short-term helpdesk roles depending on the employer’s needs.
