409 Helpdesk jobs

We are delighted to be recruiting for a multi-award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost seventy years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will be the dedicated point of contact for our key clients across the UK and Europe, ensuring the ongoing good health of our customer accounts. Duties include: Overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations, and supporting the Helpdesk team to ensure excellent and consistent service levels. Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Owning the P&L account and contributing to annual budgeting and forecasting activity for the department. Upselling contracts and renewals. Internal KPI management and monitoring of service delivery performance against set metrics. Leading a lean, efficient, and profitable department with a focus on continual improvement. Managing escalations through to resolution with the right priority levels and customer communication. Working with other Heads of Departments for strategic improvements and a joined-up approach. Overall onboarding of new service clients, introductory calls, Freshdesk demos, issuing out welcome packs. Personal Specification: At least 3 years' experience managing an AV or IT service function. Experience of managing escalations or other complicated issues. Experience of supporting large client contracts. Experience managing both a field service and helpdesk team. Proficient with Microsoft Office including Outlook, PowerPoint, Word, Excel, etc. Familiar with customer service management systems or ticketing portals. Experience with SAP. This is an office-based role and working hours are Monday to Friday 8.00-17.00, and some flexibility to travel is required. A clean UK DVLC is essential for the role. This is a fantastic opportunity for an experienced Service Manager to work within a genuinely market-leading firm with a great company culture. If you are interested, please do apply and a member of the team will call you back to discuss.

Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our London office as a Service Desk Analyst on a 6 month fixed term contract. Purpose of the role: Working under the operational supervision of the Service Desk Team Leader and reporting into the Customer Services Manager, the IT Service Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/upgrade of IT services and systems and understand and support the overall IT strategy within the business. As an Analyst, we expect this individual to be familiar with service desk working practices such as incident and problem management in addition to request fulfillment. Hours: 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs of the business. (37.5 hour week on a rotational shift basis) Responsibilities Provision of excellent first line support for incident, problem and request management in accordance with documented processes Resolution of all appropriate Service Desk tickets and associated customer expectation management Effective and proactive communication of problems/issues that impact the business (e.g. outages) Manage all incoming incidents and service requests in accordance with standard procedures Deliver support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provide proactive incident management across all global queues for regional tickets Provide mentoring and coaching to other team members with respect to technology and processes used within the firm Escalate problems based on trend analysis via the Problem Management process and act as a technical resource for escalated problems Develop a sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Work with vendor support contacts to resolve technical issues within the service desk environment Define, document and maintain relevant service desk processes including all relevant communication activities Adhere to all IT and user quality assurance practices/processes Provide advanced remote access support and ad-hoc support for non-standard personal and/or remote access devices Accurately maintain all relevant applications support documentation including the on-line knowledge base Undertake regular service audits (audit/leavers/joiners) to ensure timely completion Participate in a good proactive working relationship between your team and other teams within the IT department and the users Provide proactive communication via recognized channels (emails, What's New, MS Teams) Work overtime or hours other than those normally scheduled whenever the Firm deems necessary Provide on-call assistance when needed Assist in other areas in IT when needed and perform other duties as directed Manage and co-ordinate operational schedules for the team such as working times and call co-ordination for queue management Provide high levels of customer support by being responsive, communicating proactively and managing expectations Provide a single point of contact for other teams and the customer in relation to outstanding incidents, problems or projects Qualifications Professional Certification and/or experience (e.g. Microsoft Office Specialist) preferred SDI Certified Helpdesk Analyst and/or relevant experience preferred Degree in related field is preferred or equivalent work experience Experience, skills and personal attributes: Experience as a Service Desk analyst in a professional services environment, ideally a law firm. Advanced knowledge of Active Directory and Exchange as they relate to Service Desk activities Advanced support capabilities in MS Office Applications, WebEx, Microsoft Teams Advanced knowledge of latest smartphone devices (hardware and OS) Advanced knowledge of document management systems and e-filing processes Advanced support capabilities for other non-standard legal applications including Digital Dictation, DTE Axiom, Laserforms, Workshare In-depth knowledge of remote access technologies (i.e. Citrix/VPN) Knowledge of the ITIL environment and process essential Ability to work well without supervision and complete tasks Ability to guide the work of other analysts to maintain services and support Ability to prioritize and manage tasks in a high-pressure environment Excellent customer service skills and the ability to develop a rapport with users over the phone Ability to quickly and accurately troubleshoot applications/document based issues Ability to learn and apply new technical knowledge quickly Team player Good organization skills Exemplary troubleshooting skills At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote diversity and inclusion at all levels within the business which is actively supported by our diversity networks - LGBT+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability) and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.

Citizens Advice Northumberland are looking for an IT Network and Security Officer responsible for delivering high-level IT support and leading the management of network infrastructure across all organisational sites. Reporting to the Commercial Director, you will ensure reliable and secure IT operations, with a strong focus on cybersecurity and compliance with Cyber Essentials Plus standards. Key responsibilities include: Providing first and second-line IT support Managing helpdesk operations Maintaining hardware and software Delivering staff training Configuring and monitoring network infrastructure, including firewalls and VPNs Proactively identifying and resolving performance issues Leading the organisation's cybersecurity strategy Conducting regular audits Enforcing security policies Responding to incidents Collaborating with internal teams and external vendors to improve IT systems Driving strategic improvements such as disaster recovery planning and technology upgrades This is a varied and hands-on role requiring technical expertise, problem-solving skills, and a proactive approach to both day-to-day operations and long-term IT development. Employees benefit from: Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation Full training appropriate to the role 36 days annual leave (including bank holidays) for full time employees Access to our Employee Assistance Programme Northumberland Community Bank payroll savings scheme Enrolment in the Company Pension Scheme Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge. Hours: 37 hours a week Location: Ashington To find out more about the role contact:

Great opportunity to develop early infrastructure and automation skills Great opportunity for an Engineer with a helpdesk mindset About Our Client Our client is a boutique Quantitative Trading firm, based in London, who are rapidly growing their global footprint. Looking to develop technology talent with 2+ years relevant experience. Job Description Support and maintain existing trading systems. Develop and implement innovative automation using Python and/or Powershell. Collaborate with the wider Technology team to improve systems and processes. Monitor system performance and implement enhancements. Ensure all systems are fully secure and compliant with industry standards. Provide technical support and training to other team members. Stay abreast of the latest technology trends in the quants trading ecosystem. The Successful Applicant A successful System Engineer should have: 2-4 years supporting customers with infrastructure solutions - Windows/Linux, Cloud & Automation. Degree in Computer Science. A customer-centric mindset, gained from supporting technically proficient stakeholders in a fast-paced environment. Curious, professional and lives a 'can-do' attitude when faced with new technologies and/or problems to solve. Experience of supporting and implementing infrastructure in financial services or organisations where technology is prized and mission critical. Proficient as server admin Windows and/or Linux Server. Can automate via scripts written in Python and/or Powershell. Cloud experience e.g. moving VDI, ideally in an AWS environment. Exposure to networks and security compliance. Strong communication skills and the ability to work collaboratively. Experience in supporting and maintaining trading systems is highly desirable. What's on Offer A competitive salary, dependent on technical and trading system experience, £45,000 - £70,000. Benefits & Bonus. The chance to work in a vibrant, technology-first, forward-thinking environment in London. Opportunities for professional development and career progression. A supportive and inclusive company culture. If this System Engineer position sounds like the perfect fit for you, don't hesitate - apply today and take the next step in your career in London. We welcome applicants from all backgrounds and experience levels who meet the role's criteria, regardless of age, background, or career path.

Software Engineer - Front End Infrastructure London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are looking for a Frontend Engineer to join our Frontend Tech platform team. This is an excellent opportunity to join a team dedicated to improving how Intercom builds our user interfaces with a mission focused on making it easier for product teams to develop, iterate on, and ship high-quality products quickly. We're currently adopting React as a core part of our frontend stack, which means there's real scope for a successful candidate to shape how we modernise our tech and rethink our frontend architecture from the ground up. In this role, you'll work on everything from design systems to localisation, frontend architecture, build tooling, and observability. You'll collaborate with teams across Intercom, introduce new technologies and patterns, remove roadblocks for other engineers, and help improve developer experience and velocity. The work you do will directly shape the foundations of how we build products at Intercom. Our team plays an essential role in enabling the broader company mission by delivering a fast, elegant Messenger, a powerful teammate experience, and a reliable, secure platform-all at scale, and all while shipping hundreds of changes to production every day. Collaborate with other world-class domain experts to shape our technical direction and frontend infrastructure. Contribute to our technical strategy and architecture as we continue to scale. Develop new tools and services that make it fast, safe, and easy for other Intercom engineers to leverage our web frameworks. Participate in all phases of software development, including ideation, prototyping, design, and implementation. Play an active role in hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence. What skills do I need? Multiple years of experience using React to build or support complex UIs. A proven track record of enabling other engineers or product teams. Ideally, experience building or supporting a SaaS product in a previous role and enjoying the impact of globally used software. Demonstrated impact on product and team performance in previous roles. Proficient with standard software engineering methodologies, e.g., unit testing, code reviews, design documentation. Able to effectively articulate technical challenges and solutions. Ability to learn quickly, iterate, unblock oneself, and persist until the right problem is solved. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Service Desk Engineer Location: Leeds / Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal users and external clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available.

Thank you for taking your time to read about this Helpdesk Support Manager opportunity with TecSec Services based in Sheffield. Are you an experienced people manager within the IT Sector? Do you have experience providing remote and on-site IT support services for clients? Are you passionate about cyber security and understand the importance of making sure technology is secure? Do you have experience in a 2nd line support role using a ticketing system? Would you rather be part of a small organisation where everyone knows each other than a large company where you're just a number on payroll? Would you like to be part of a growing company and develop in this role? Are you keen to develop your skills within a company where continuous professional development is the norm? If you're reading the above and answering yes, yes, yes, this new role at TecSec could be the perfect opportunity for you! TecSec is a Sheffield based IT and Trusted Technology Partner supporting SMEs both locally and nationwide for over 25 years. Born from the partnership between Managing Director Morton Bell and Technical Director Phill McManus, TecSec are passionate about ensuring secure managed IT for all their clients. TecSec are currently in the process of relocating from St James House, Sheffield to Meadowcourt beside Meadowhall where this role will be based. With the new office close to Meadowhall there are fantastic public transport links including bus, tram and train or, there is plenty of parking close by. This role is a key part of TecSec's daily operations, not only will you be the primary contact for 2nd and 3rd line support issues, but you will also lead the IT team and ensure the Helpdesk is running as smoothly as possible. But, what might a typical day look like as TecSec's Helpdesk Support Manager? Getting to the office in the morning, saying hello to Morton and Phill. Then, catching up with the IT team (we currently have a team of five members, but with our growth plans, this number will expand further), making sure that everyone is okay and seeing if there is anything anyone would like some extra support with. As tickets come in you may have a 2nd or 3rd line incident that gets escalated to yourself to solve, or you might just be supporting the team and managing the live incidents to make sure customers are being responded to quickly. After lunch, you might have a quiet hour. Here, you might decide to take some time to work on a project or look at ways to help the team with their training and development. More service requests may come in, you might spend most of the afternoon allocating tickets to the team, making sure everyone has what they need, and being on hand to provide further support. You also need to set aside time each day to monitor client and staff reports and performance to ensure everything is managed, maintained, and reported correctly. Before you leave for the day, you might make sure some hardware is ready and packaged to be picked up by a courier first thing the next morning. In this dynamic role, every day is likely to be different but the one thing that will always stay the same is TecSec's commitment to ensuring security and safety in everything they do. Every member of the IT team is a qualified Cyber Essentials Assessor, or on their way to becoming one. As well as being a strong team leader, TecSec are looking for the following key skills: Knowledge of Office 365 product suite & licenses including SharePoint, Teams, and EntraID security features (MFA, Intune, Conditional Access). Knowledge of Microsoft Server operating systems (2016 onward). Network knowledge and troubleshooting skills (LAN, WAN, VPN, TCP/IP, DNS). Working in an SME, it's important to know and understand that each and every member of the team plays a key part and rolls up their sleeves when needed! If this sounds like just the challenge you're looking for, then we welcome your application! Please apply via Indeed via the link highlighted below. The first stage in our process is a Teams chat of 15 mins once some initial application questions have been answered. Please note Oliver King Consulting is working in partnership with TecSec in the recruitment for this role, and as a result TecSec will not be considering any CV's sent by recruitment agencies. This role has been posted under a few different job titles in order to attract a wider range of applications, please only apply once! Committed to equality, diversity & inclusion TecSec is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Service Desk Engineer Location: Leeds / Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal users and external clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available.

We design the places where people love to be together - and we can't do it without you. Populous is all about people - it's in our name. Attracting and retaining talented people who are passionate about their work is what makes us thrive. As a global firm, we have established roots in cities across the world, uncovering the very best local talent. The diversity of our team is our greatest strength and one of the most powerful sources of our creativity. We believe in supporting each other, coming together as a team to make sure everyone is fulfilled professionally, creatively, and personally. Why Work With Us Culture Populous is built around the core values of integrity, entrepreneurial creativity, excellence and enjoyment. There are many milestones and celebrations along the way - yours and ours - and we share in these special moments together. We also reach beyond our offices to help make our local communities stronger, from engaging with university students and taking part in urban clean-up projects, to partnering with sports charities and promoting sustainable design. Understanding people is what Populous is all about - and that begins with the people in our team. That's why we have designed a comprehensive benefits program to support your employee experience at Populous and your life outside of work, including flexible work environments. From CrossFit in London, to the Noosa Triathlon in Australia to mental health check-ins in the Americas, we have all kinds of initiatives to help you keep mind and body in top condition. Diversity, Equity, Inclusion + Belonging With more than 1,400 colleagues in 30 offices spanning four continents, we value the incredible range of talents, beliefs, experiences and perspectives of every person that makes up our team. You bring your authentic self and we'll set the stage for you to succeed. Professional Development Populous is a team of people that are emotionally connected to their work. We wouldn't have it any other way. From mentor programs and cross-disciplinary design charettes to global conferences, you will have a wealth of opportunities to innovate and learn, shaping your career to meet your personal goals. Our commitment to innovative design has earned us the top spot in architecture on Fast Company's list of the world's 50 most innovative companies. We are a team of fans, dreamers, thinkers and doers. We come together to amplify the magic of fandom and break barriers for the future of sports and entertainment. What happens when you provoke designers to bring to life a digital footprint? Tapping the Power of a Global Knowledge Network For more than 40 years Populous has had a singular focus - to draw people together around the things that they love, to be the leading design firm that specialises in places, spaces and events where people gather. Our success is defined by designing projects that are seen as the benchmark. We are committed to future innovation, anticipating and shaping the future of our industries. Our team is made up of highly talented people with a range of skills, all integral to successfully bringing to life the places and experiences we design. As our company has grown, our expertise has expanded to encompass a wide variety of disciplines - including architecture, audiovisual consultancy, brand activation, design & build, events, food & beverage strategy, interior design, landscape architecture, urban design and wayfinding. As we continue to bring to life award-winning venues and experiences our EMEA Practice is looking for an IT Technical Concierge based in our Putney studio. About the Role This role sits within our IT team. The IT Technical Concierge is the first point of call and go-to for colleagues within Populous and often the public face of IT support when we have clients and guests in-house. Key responsibilities include: Populous audio-visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly. Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems, including IoT systems, door access, camera maintenance, lockers and the printers and print rooms. Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashion. Working hours to be 08:30-17:30 - 1 hour lunch break, with flexibility required around meetings and events. Ensure that the following are checked regularly and always fit for purpose: Populous meeting rooms and equipment Populous printing facilities and equipment IoT devices in gym and social areas Other technical duties, such as PAT testing for equipment. Work with Admin and IT teams to ensure space booking software is functioning as required. Provide appropriate support to other members of the wider IT team at Populous. Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately. Liaise with clients and POP staff from non-UK Pop offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc. Create and maintain documentation on end user processes, such as "how to" guides, ensuring that these are kept up to date and relevant. Keep accurate up to date records, such as equipment loans, user details, software licenses etc. Log external support tickets for repair and investigation with support and phone vendors for end user devices and software. Report to the Head of IT and IT System Administrators on issues affecting operational efficiency and security, also with recommendations on how to make improvements to our ITC. Key requirements include: An enthusiastic, positive attitude to supporting colleagues and visitors with their IT needs. Customer focus - provide a responsive, reassuring and high-quality service. Communication - good communication skills both written and verbal. Problem solving - good analytical and problem-solving skills. Time management - manages own time well. Initiative - knows when to action and when to escalate issues to other members of the team. A passion for information technology with an interest in continuous improvement. Self-starting and proactive, able to identify issues and work with minimal supervision. A positive attitude and willingness to work flexibly to the needs of the Company. Occasional weekend and evening hours of working may be required. About the Studio Our Putney studio, which is also our EMEA Headquarters, is located on the banks of the River Thames, a short walk from Putney High Street and with excellent travel connections. Our employees enjoy a comprehensive and competitive benefits programme, as well as the opportunity to attend events at several Populous-designed venues. Why Join the Team? Work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection. Enjoy various benefits, such as hybrid working and gym membership discounts. Enjoy the opportunity to attend events at Populous-designed venues. Connect and learn at regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party. How to Apply Populous is an equal opportunity employer. If you're ready to utilise your skills to support our growing practice, click "Apply" to begin the application process. In your application, please include your CV and a one-page letter of motivation (cover letter), salary expectations, and availability.

Responsibilities FX Front Office Application Support (Analyst/Associate) Societe Generale is one of Europe's leading financial services groups and a major player in the economy for over 160 years, we support 25 million clients every day with more than 126,000 staff in 65 countries. Our Group draws on our European roots to develop our business internationally. Our unique geographic positioning enables us to connect Europe and Africa with major global financial centres in Asia and the Americas. The Group combines financial strength, proven expertise in innovation and a sustainable growth strategy with the objective of creating value for all our stakeholders. We seek to be a trusted partner in the projects of those building tomorrow's world today. About the team: The aim of the Global Banking Technology & Operations unit (GBTO) is to deliver day-to-day services to GBIS Business Units and their clients. The IT teams within GBTO translate ideas into action by combining the strength of expertise in IT with a deep understanding of investment banking. While the OPER teams are in charge of processing and controlling transactions initiated by the GBIS business lines. Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is responsible for providing business units with their Information Systems. Based in London, one of Europe's leading financial marketplaces, you will join the Fixed Income & Currencies (FIC) Support team, which serves as a proximity business support unit for the FIC operations in London. Summary of Key Purposes of the Role: As an Application Support Analyst in a dynamic and demanding environment, you will support market activities primarily for Front Office users based in London, Paris, and EMEA. You will address functional and technical issues impacting pricing, electronic market contributions, negotiations, and STP booking, while also being exposed to risk and P&L considerations. Your key responsibilities will include: Ensuring the operational stability and availability of the Forex trading and booking application. Maintaining strong relationships with global Forex support teams, local helpdesk, IT development, infrastructure, and project management teams to ensure business continuity. Communicating with users to provide regular updates on incidents, requests, and enhancements, while tracking their status. Identifying areas for improvement and proposing transformations of existing processes for both business operations and production services. Additional Responsibilities: Deliver L1/L2 application support, troubleshoot, and resolve incidents for critical trading applications, while tracking user requests and reporting on relevant KPIs. Monitor production environments for anomalies, perform daily checks, and proactively address potential issues. Escalate complex issues to development (Level 3 support) or infrastructure teams as needed, and collaborate on functional and technical enhancements. Maintain and update knowledge documentation of support activities, procedures, and processes. Build strong partnerships and trust with business users and IT peers through clear communication. Provide support coverage during trading hours and bank holidays through a rota, and perform on-duty tasks as required. Participate in Agile sprints, contributing beyond user support through coding, business analysis, testing, and user training. Profile Required: 3-4 years of experience in application support within the Forex market. Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders. Strong analytical and problem-solving abilities. Experience working in high-pressure environments. A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup. Willingness to learn and adapt to various technologies and methodologies. Familiarity with Forex cash products; knowledge of Rate products or Options is preferred. Technical Skills: Proficiency in Windows and Unix/Linux operating systems. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX connectivity, order management, pricing, and market making. Familiarity with ITIL framework processes for incident and problem management. Knowledge of observability and monitoring tools (e.g., ELK, Grafana). Understanding of object-oriented programming languages such as C# .NET and Python is a plus. Why Join Us: People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different. Business Insight: If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. This role requires candidates to be security clearance eligible at SC level. About the role As an Application Specialist you will be trusted to carry out the following responsibilities which include but are not restricted to: Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis). Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio. Call Management: experience of using a helpdesk tool e.g. ServiceNow. Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools. Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams. This may also cover areas such as testing and implementation. Documenting and onboarding/decommissioning of existing and new applications. Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure. Working to defined contractual service levels. Undertaking knowledge transfer to enable the take on of new services for client. Provision of 24x7 on call service for high priority incidents. We can't do without: Willing to work out of hours and as part of on-call rota participation. Experience of business application support within an Application Management or Support environment. Experience of the Wonderware suite of products. Experience of .NET and SQL Server. Demonstrable ability to generate bug fixes and undertake changes and enhancements. Demonstrable experience of use of a Helpdesk tool e.g. ServiceNow. We would like to have: Strong interpersonal skills. Flexible 'can do' attitude. Willingness to learn development/DevOps skills. Tact and diplomacy. Demonstrable networking and communication skills. Experience of working with Cloud technologies, specifically MS Azure. Experience with large Application Services customers. Experience of contributing to the development, test, release, update, and support processes for DevOps operation. Automation and associated tooling. More reasons to apply: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system - an exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject to scheme eligibility criteria. Unlimited opportunities to learn in our Training platforms. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.

Role We are currently looking for an IT Support Analyst to join our team of associates at Rosewood London. The IT Support Analyst is appointed to provide exceptional technical support and manage the day-to-day IT operations within the hotel, including during weekends. Key expectations of this role are Being the first line of support for hotel guests and associates with their IT requirements and solve any issues. Ensuring the hotel associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates. Taking a proactive approach in anticipating IT needs of guests and associates to prevent issues and enhance the user experience. Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel. Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards. Assisting in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management. Supporting the Area IT Manager, as and when required, to ensure the Hotel is technologically advanced and efficient with all matters relating to hospitality information technology. Profile Strong problem-solving skills with the ability to prioritize and multitask. Having a passion for IT Support and taking ownership of the guest experience. Excellent communication and interpersonal skills. Good understanding of networking fundamentals (e.g., Wi-Fi, LAN, VPN). Knowledge of Windows, macOS, and common office applications (e.g., Microsoft 365). Previous experience in IT support or a related field is preferred. The ability to work in a team, build relationships. All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it's our Calling. Benefits 28 days paid holidays per annum including Bank Holidays Company pension scheme and life assurance 12 complimentary room nights and F&B discount worldwide Career development opportunities Free meals on duty Season ticket loan

About Acturis: Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. At Acturis we invest in recruiting, developing and promoting talent . With us you will: Work with a talented, motivated and friendly group of like-minded colleagues Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues Receive written constructive performance feedback and encouragement every quarter so that you know how to improve - you have no idea how unusual this is! Be given real responsibility for your own projects as soon as you are ready Why Join the Acturis Team? Central location in Farringdon, London. Receive a competitive salary and annual performance-based reviews 25 paid holiday days each year 100% employer paid benefits after three months on the job Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority Hybrid work schedule: work from home up to 3 days per week. During your training period this will be full time in our London office. The Position As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer. As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues. What do the first three months on the job look like? You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company. As a Cloud Support Engineer you can expect to be responsible for: Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams Performing root cause analysis (RCA) Working with developers to deploy and manage code changes (DevOps) Developing tools that manage our platform using a wide variety of programming languages Releasing development and testing environments to development teams Monitoring and evaluating the health of our platforms Training Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills: New joiners receive concentrated initial training and close mentoring Colleagues are encouraged to complete industry standard training in relevant topics More senior colleagues can choose courses with time set aside and the course paid for The Acturis management team run training sessions to pass on experience and best practice Candidate Profile The successful candidate will have following attributes: Graduated with a 2:1 or a 1st in a technical subject Good A-levels or equivalent A track record of delivering on projects and ability to carry tasks through to completion Excellent verbal and written communication skills An ability to work well as part of a team, seamlessly collaborating with others Excellent problem-solving skills An interest in IT and Software Unfortunately, we are unable to offer sponsorship for this role, at this time. Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer. Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact

Category: IT or Software Desktop Service and Support Level: Experienced (Non-Manager) Term: contract, 3 months Weekly hours: 37.5 Salary: GBP 25 per hour Location: London IT Support Analyst - Temporary £25 per hour (inclusive of holiday pay) Hybrid - London office - 3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for an IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project-based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. You will have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, ensuring they comply with all policies and standards. Skills and Experience Required: Previous experience of working in an IT Helpdesk / Service Desk role Excellent communication skills, with a customer-centric approach to your work Experience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and network security technologies Experience of Windows-based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management, and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services Strong work ethic with a positive approach and problem-solving skills Posted 10/02/25, views 32 Contact the advertiser: The Maine Group Greener House 66 - 68 Haymarket St James's SW1Y 4RF Tel: Fax: Ms Siobhan Flude

Technical Support Specialist - Marketing Analytics London, United Kingdom Fospha Fospha is the marketing measurement platform for eCommerce brands. We have found product/market fit in the last two years and quickly become a market leader for measurement with numerous awards and rocket-ship growth to match. We are the only business of our type to be a certified partner of Meta, TikTok and Snap, and have worked with our customers - some of the best-known eCommerce brands in the world to drive massive growth and value. We are now expanding globally and are looking for excellent candidates to join the next phase of our journey. The Role As a Technical Support Specialist, you will be a key contributor to our data-driven success by working with the Service Desk Manager to schedule, prioritise, and assign tasks to team members to ensure timely resolution of Support issues. You will play a crucial role in overseeing the resolution of application problems for employees and customers, ensuring that support is efficient, professional, and aligned with business needs. Additionally, you will drive continuous improvement in data processes, promote a culture of data excellence, and provide insights to support strategic decision-making. Key Responsibilities: Work with the Service Desk Manager to schedule, prioritize, and assign tasks to team members to ensure timely resolution of Support issues. Foster a collaborative, customer-focused team environment. Oversee the resolution of application problems for employees and customers, ensuring that support is efficient, professional, and aligned with organizational needs. Perform root cause analysis of recurring issues and assist with developing solutions to prevent future occurrences. Develop and implement best practices, processes, and procedures for the Fospha support and incident management. Maintain an up-to-date knowledge base for common technical and product issues and solutions. Collaborate with other teams (e.g., Customer Success, Data Science, Attribution etc) and business units to support organizational goals. Prepare and present regular reports on IT support performance, including issue resolution times, customer satisfaction, and team productivity. Use data to identify trends, opportunities for improvement, and areas of concern in the support function. Professional Requirements: Strong knowledge of Database structures and Query language (ideally Postgres) is essential. Knowledge of the Postgres DBT transformations plugin is a bonus. Must have experience with documentation, helpdesk software, ticketing and messaging tools, particularly Notion, JIRA, and Slack. Basic understanding of cloud services and IT infrastructure, ideally AWS, SFTP, and SSH. Knowledge of source code repository and management applications and tools would be advantageous (e.g., Bitbucket, git, yml). Experience with the Fivetran data movement platform is a bonus. Benefits & Perks London Work perks scheme and discounts. We believe growth never stops and that is why we encourage all our employees to upskill: taking part in our Fospha L&D activities, structured training, and leadership development programs as part of Blenheim Chalcot. Regular all-company social events throughout the year. Working Location The Fospha UK team is based at the Scale Space tech campus in West London, where you can partake in a full social calendar of community events and classes. While we take pride in offering flexibility-accommodating working hours and personal circumstances-our team members spend 4 days a week in the office to maximize opportunities for learning and collaboration. Apply for this job indicates a required field

Grade 12 - £73,311 - £82,326 pa This is an exciting time to be in Havering. With the creation of Havering London, our new cultural trust, we are planning to revitalise arts and culture in the borough. We are one of the few London Boroughs to be opening new leisure facilities, working with our leisure partner Everyone Active. This post will lead on the delivery of our 10 libraries and our arts development and arts centres, health and sports development, client relationship with the Havering Theatre Trust, and the strategic management of leisure assets. Located within the Living Well directorate, this post is responsible for the following: To provide strategic and strong leadership for the Leisure and Cultural Services and corporately on related projects and development, including leading on the outsourced leisure management contract, health and sports development, arts development, arts centres, ten social halls, client relationship with the Havering Theatre Trust, strategic management of leisure assets including planning for the Bretons site, development of key strategic documents, lead officer for corporate projects e.g. Borough of Culture and strategic facility development. To be responsible for reporting on and improving the performance of the Leisure & Culture Service. Lead on delivery of the Council's Statutory Libraries provision. For an informal discussion about the post, please contact . The closing date for the receipt of applications is 26th November 2024 , however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on . Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering . The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Account Manager, Commercial (French Speaking) London, England Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams-all through our single seamless platform. Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom's platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service. What's the opportunity? We're looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? You'll own and act as the main point of contact for a book of business Your goal will be to drive net growth within that book You'll hunt and work expansion opportunities within that book You'll run a proactive and effective renewal process You'll forecast and plan pacing throughout each month and quarter You'll partner with a CSM and SE to ensure the long term success of your book 2-3 years experience in a B2B closing role 2+ years of SaaS experience Ability to discover pain and articulate potential solutions Ability to accurately qualify opportunities Ability to do light demos and/or experience working closely with Sales Engineer/ CSM Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.) Experience forecasting on a monthly or quarterly basis Experience working in B2B SaaS Experience working renewals Experience using the Command of the Message framework What we offer: Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

We are looking for a highly motivated individual to help us build the next generation of data analysis tools and infrastructure for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal. The candidate will be reporting into our Platform Manager assisting with our bespoke award-winning IT system and it is a fundamental role to our growth and success. Responsibilities Support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting-edge and high secure environment. Support our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). Work with the Systems Architect to design, implement, and maintain cloud and networks solutions. Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. Provide advanced troubleshooting and problem-solving skills across several areas of IT. Provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the IT leadership team. Provide information regarding system/device performance and error logs. Work with the Helpdesk team to remove blockers to resolve incidents and process service requests. What do I need to know? Power Platforms M365 ITIL v4 CompTIA Relevant Apprenticeship or higher education Experience in a similar role would also be advantageous, but not required to have a deep understanding of O365, Autopilot, Defender, Intune & SSO. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Senior Software Engineer - Front End Infrastructure Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are looking for a Senior Frontend Engineer to join our Frontend Tech platform team. This is an excellent opportunity to join a team dedicated to improving how Intercom builds our user interfaces with a mission focused on making it easier for product teams to develop, iterate on, and ship high-quality products quickly. We're currently adopting React as a core part of our frontend stack, which means there's real scope for a successful candidate to shape how we modernise our tech and rethink our frontend architecture from the ground up. In this role, you'll work on everything from design systems to localisation, frontend architecture, build tooling, and observability. You'll collaborate with teams across Intercom, introduce new technologies and patterns, remove roadblocks for other engineers, and help improve developer experience and velocity. The work you do will directly shape the foundations of how we build products at Intercom. Our team plays an essential role in enabling the broader company mission: delivering a fast, elegant Messenger, a powerful teammate experience, and a reliable, secure platform-all at scale, and all while shipping hundreds of changes to production every day. Key Responsibilities: Collaborate with other world-class domain experts to shape our technical direction and frontend infrastructure. Actively contribute to our technical strategy and architecture as we continue to scale deeply owning aspects of our infrastructure at Intercom and autonomously executing on high impact projects. Develop new tools and services that make it fast, safe, and easy for other Intercom engineers to leverage our web frameworks. Participate in all phases of software development, including ideation, prototyping, design, and implementation. Play an active role in hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence. What skills do I need? 5+ years of experience using React to build or support complex UIs. A proven track record of enabling other engineers or product teams. Ideally, experience building or supporting a SaaS product in a previous role and enjoying the impact of globally used software. Significant, demonstrated impact on product and team performance in previous roles. Proficient with standard software engineering methodologies, e.g., unit testing, code reviews, design documentation. Able to effectively articulate technical challenges and solutions. Ability to learn quickly, iterate, unblock oneself, and persist until the right problem is solved. Benefits: Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

CTI Foods Overview Welcome to CTI Foods, where quality, service, and people are at the heart of everything we do. We are a leading food manufacturing company, dedicated to providing our customers with the best possible products and our employees with a rewarding career. At CTI, we passionately believe that people are our ingredient. We provide a positive and supportive work environment, opportunities for growth and advancement, and a competitive compensation package. We value our employees' contributions and strive to create a culture of respect, teamwork, and excellence. If you're looking for a rewarding career in the food manufacturing industry, look no further than CTI Foods! Join our team and become a part of a company that values quality, service, and people. Job Overview As a "Admin, IT Systems", you will use system & database administration, networking, security, application development, and critical thinking skills to support the delivery, training, and maintenance of information and operational technology systems & hardware throughout the organization. Specifically, this role will utilize knowledge of MS Windows Server, MSSQL Server, Exchange, Azure, AWS, .NET, MS Graph, and PowerShell to design, secure, and maintain enterprise systems of varying complexity to drive operational, financial, and end-user productivity & effectiveness. This position will work in a fast-paced, collaborative, and Agile/Kanban environment, supporting various manufacturing, financial, and technology initiatives. Responsibilities Monitor and manage daily exception reports, security alerts, and helpdesk escalation queue and actions priorities to maintain operational & financial productivity, system high-availability, and security. Manage assigned project Kanban (JIRA) and deliver project-based system enhancements. Engage with systems analysis team (IT Project Manager) to define and support system configuration projects. Interface with stakeholders to define, train, and validate system requirements, utilizing end-user appropriate language and tools. Proactively identify, record, and escalate blockers and risks to operation effectiveness or system availability/stability. Develop technical documentation and deliver end-user training on newly deployed or upgraded systems. Assist with training associate system engineers and analysts. Other duties as assigned. Qualifications What we need from you: 5+ years' experience administering and securing a large-scale enterprise environment including, but not limited to, Active Directory, Azure AD, MS Office 365, Windows Server 2019, and One Drive for Business (Required) 3+ years' experience administering, and securing enterprise data solutions including MS SQL Server 2016, SSMS, & SSRS (Required) 3+ years' experience administering, and securing Exchange, Outlook, and Teams/Teams Phone (Required) Demonstrated intermediate proficiency in PowerShell scripting (Required) Demonstrated intermediate to advanced proficiency in cybersecurity principles and toolsets including Microsoft Defender, Darktrace Firewall, Cisco Meraki Firewall, and Zscaler VPN (Required) 2+ years' experience administering and securing an AWS environment including, but not limited to, IAM, EC2, Amazon Workspaces, S3, VPC, ELB, EFS, Control Tower, CloudWatch, and CloudFormation (Preferred) 2+ years' experience in modern desktop management leveraging Microsoft Autopilot/Intune (Preferred) AWS Cloud Practitioner Certification (Preferred) Microsoft Certification(s) (Identity & Access Admin, M365 Security Admin, Azure Administrator) (Preferred) Willingness and desire to learn and apply advanced IT and cybersecurity principles and tools Self-motivated and self-starter Strong verbal and written communication skills Ability to work well in a team environment and independently, tackling complex problems Ability to build relationships with stakeholders across organizational boundaries Experience working with at least one cloud technology ecosystem such as AWS or Azure (AWS preferred) Engages in ongoing continued education opportunities and proactively brings opportunities for improvement to team, direct manager, and business stakeholders. Be accountable to yourself and team for quality and prompt delivery of product features Be able to communicate and take ownership for overcoming roadblocks to performance/solution delivery Able to articulate technical concepts in as non-technical a manner as possible without distorting the message Able to handle working with ambiguity and demonstrates capacity to create clarity Strong desire to learn and grow Able to learn new technologies and apply them quickly Cross-functional problem solver What you'll receive from us: Salary within the range of $80,000 - $110,000, depending on experience Unlimited PTO Medical, Dental, & Vision Insurance Company Paid Life Insurance Telehealth Services 401K Matching FSA & HSA available EAP and wellbeing support Tuition reimbursement program available The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. Unlimited PTO requests are subject to approval and is subject to the current business needs of CTI Foods.

Software Engineer - Front End Infrastructure Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are looking for a Frontend Engineer to join our Frontend Tech platform team. This is an excellent opportunity to join a team dedicated to improving how Intercom builds our user interfaces with a mission focused on making it easier for product teams to develop, iterate on, and ship high-quality products quickly. We're currently adopting React as a core part of our frontend stack, which means there's real scope for a successful candidate to shape how we modernise our tech and rethink our frontend architecture from the ground up. In this role, you'll work on everything from design systems to localisation, frontend architecture, build tooling, and observability. You'll collaborate with teams across Intercom, introduce new technologies and patterns, remove roadblocks for other engineers, and help improve developer experience and velocity. The work you do will directly shape the foundations of how we build products at Intercom. Our team plays an essential role in enabling the broader company mission by delivering a fast, elegant Messenger, a powerful teammate experience, and a reliable, secure platform-all at scale, and all while shipping hundreds of changes to production every day. Collaborate with other world-class domain experts to shape our technical direction and frontend infrastructure. Contribute to our technical strategy and architecture as we continue to scale. Develop new tools and services that make it fast, safe, and easy for other Intercom engineers to leverage our web frameworks. Participate in all phases of software development, including ideation, prototyping, design, and implementation. Play an active role in hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence. What skills do I need? Multiple years of experience using React to build or support complex UIs. A proven track record of enabling other engineers or product teams. Ideally, experience building or supporting a SaaS product in a previous role and enjoying the impact of globally used software. Demonstrated impact on product and team performance in previous roles. Proficient with standard software engineering methodologies, e.g., unit testing, code reviews, design documentation. Able to effectively articulate technical challenges and solutions. Ability to learn quickly, iterate, unblock oneself, and persist until the right problem is solved. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

VSA is a highly respected local social care charity that has been supporting the people of Aberdeen and the North East of Scotland for over 155 years. Our mission is to provide the best of care to enable the best of lives, helping individuals and communities to reach their full potential. We offer vital support and services to people of all ages, focusing on their physical, mental, emotional, and social wellbeing through a range of residential and outreach programmes. Join Our Team: Working in social care is a deeply rewarding career, where you can make a significant difference in the lives of vulnerable children and adults. At VSA, we are seeking motivated and compassionate individuals to join our dedicated teams. We are excited to announce an opportunity for an experienced Business Systems Analyst to join our growing Business Systems Team. As we continue our transformational digital journey, we are expanding our team to achieve even more for our organisation. This additional position is crucial for enabling VSA to move forward with its transformation programme. We are looking for a dynamic and enthusiastic Business Systems Analyst to help us improve and maintain our existing systems. The role involves understanding current systems, identifying areas for improvement, and ensuring the effective operation and maintenance of these systems. Salary: £33,900 per annum Location: Aberdeen (VSA HQ, Castle Street) Hours: 35 per week Work Pattern: Monday-Friday (combining onsite and home working) We offer our Employees fantastic benefits including: Company pension Employee assistance programme Generous annual leave Refer a friend programme - Receive £225 when you introduce a family member or friend to VSA Investment in your personal development and career through our learning and development programmes Access to our employee discount scheme About You: You will be a self-driven individual with a get it done mentality, that has a passion for helping organisations solve complex business and technology problems. You will need to be a confident communicator with strong influencing, negotiation, and problem-solving skills, and have worked in a system analyst/administrator role. This role will suit an individual who is keen to help make a difference and help drive efficiencies in a non-profit organisation. Purpose of Job: The purpose of the Business Systems Analyst role is to ensure we continue to support and develop our digital platform by understanding our users' needs, maximising the benefits of the systems we have and driving forward continual improvement. Working with a wide range of stakeholders, the Analyst will identify, develop and deploy new business processes, advise the project teams on existing systems' capabilities and maintain the integrity of our ever-expanding digital platform. This role is part system analyst, part project manager and part system administrator and is a key member of the Business Systems Team. Main Duties/Responsibilities: Key contact for all users, providing quick and efficient support, regular feedback and maintaining positive attitude Serve as main system administrator and custodian for the production systems environment Handle all administrative functions including user account maintenance, reports and dashboards, workflow updates and other routine tasks Complete regular internal system audits and prepare for all system upgrades with testing and communication with users when required Manage integration points between all our systems - monitoring for failures and remedying as required Work with the user community to drive continual improvement, coordinating the evaluation, defining the scope and delivering the production update for the requested improvement Maintain comprehensive documentation on system configuration, design and changes Work with the Business Systems Manager to establish processes to support our administrative, development, user support and change management activities Assist in training of new users, engaging with Digital Champions and help grow the digital skills across the organisation and helping maintain system adoption Use data analysis and visualisation tools like Tableau to create insightful reports and dashboards, driving informed decisions. Effectively act as the liaison between our users, consulting partners and software vendors Any other task that was reasonable and within the post holders' capabilities Qualifications: Good standard of education at HND or Degree level in relevant subject or relevant experience Desirable: Salesforce Administrator certification (ADM201 / ADM211) Experience Essential: Proven experience in a Systems analyst/administrator role Proven systems analyst experience supporting continual improvement, designing and implementing new processes and driving user adoption Proven ability to quickly learn new systems, take ownership and maximise the benefit of all systems in a platform Extensive experience working in a busy helpdesk environment, working across many systems, multi-tasking between support issues and requests for changes and engaging with many different stakeholders Strong understanding of data management and change control best practices A demonstrated ability to understand, articulate and document complex requirements Complex stakeholder management experience, creating and maintaining effective relationships with all users at all levels Dealing with 3rd party providers and getting the best value from our business systems Broad business knowledge with awareness of all business functions, ideally in a social care setting Desirable Experience with Salesforce (especially NPSP / .org) or Oracle NetSuite Knowledge of a variety of business systems supporting functions such as HR, Finance, care management etc Experience of creating dashboards in Tableau or Power BI. 3rd sector experience Key Skills/Aptitudes Essential: Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage day-to-day small changes alongside larger change requests Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills at all levels of the organisation Exceptional customer service, project management skills and "can do" positive attitude Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from the underlying true needs and propose solutions Ability to assess the impact of new requirements on existing applications, integrations and processes Methodical approach to documenting problems, options and solutions and the final delivered fix or change Reliable Self-motivated Innovative and critical thinker Relationship management Personal Qualities Reliable Self-motivated Innovative and critical thinker Relationship management