5 Helpdesk jobs

We are seeking to recruit an ICT Network Services Technician to support to ICT Network Services Manager and team colleagues in ensuring the smooth operation, maintenance, and development of the organisation’s Information and Communications Technology (ICT) infrastructure.  This role provides multi-level technical support, daily system administration, first and second line helpdesk services for hardware, software, and in-house applications.  The Technician supports the evaluation and deployment of new technologies and assists in the rollout of newly developed systems.   The role involves identifying and delivering training needs within the organisation. Additionally, the role includes the creation, design, and ongoing maintenance of the organisation’s website and intranet, ensuring effective digital communication and information delivery across the network.   The successful candidate will be educated to HNC level in a relevant discipline and have practical experience in supporting hardware, software, and basic networking within a Windows environment.  A strong working knowledge of Microsoft Office, web authoring tools, along with familiarity with SFTP and internet protocols are desirable.   Application forms, job descriptions and additional information are available at https://www.lothian-vjb.gov.uk/employment/   Application forms should be returned to LVJB-HR@lothian-vjb.gov.uk by 11.59pm on Sunday 16th August 2026.  Please note CVs will not be accepted.  Successful candidates will be required to provide a Basic Disclosure Check Certificate.   Interviews will comprise a panel interview of competency-based questions and also a 30 minute test in a quiet space, without access to any connectivity, in order to evaluate IT aptitude and capability.  

The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation. The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change. Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth. This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for? System Architecture and Integration Lead the architectural design, administration, and continuous improvement of  IFS Cloud . Lead the Systems and Process team with collaborative inter-departmental working. Architect, develop, and maintain secure  API integrations  between internal systems, legacy applications, and third-party platforms. Enhancement of existing platforms into standardised mandatory business processes. Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain. Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.   Innovation and Business Change Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements. Drive the exploration, evaluation, and implementation of  AI integrations  both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success. Lead  barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement Champion new technologies and agile methodologies to keep the business at the forefront of industry.   Project Leadership and Support  Design future operating models for new technology deployments, ensuring successful end-to-end delivery. Compile comprehensive architectural documentation, system workflows, and integration maps. Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams. Be part of the on-call rota supporting the business and employees. Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards. Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.