Dispatch Administrator

Our Distribution team are now looking for a Dispatch Administrator to support the smooth running of our Dispatch Department through expert reporting and coordination.

In this role you will be responsible for producing and maintaining a suite of service reports that support the day to day operations of the Dispatch Department. You'll work closely with internal stakeholders and external partners to ensure data accuracy, cost tracking and delivery performance are consistently monitored and communicated. Reporting to the Manager, you'll play a key role in ensuring our delivery processes are efficient, transparent and aligned with Harrods' standards of excellence.

• Producing reports for senior management and updating end of month figures.
• Creating presentations showcasing Dispatch deliveries and successes.
• Ensuring delivery costs and pricing are accurately maintained in databases and spreadsheets.
• Updating departmental figures and sharing insights with relevant stakeholders.
• Defining and maintaining standard operating procedures for all reports.
• Managing shopfloor recharge queries and updating weekly recharge reports.
• Checking invoices, resolving discrepancies with carriers and updating agent pricing.
• Supporting telephone and email queries in a prompt and professional manner.
• Running daily, weekly and monthly service reports and managing their filing.
• Running and updating proof of delivery reports for all couriers.

You will have strong communication and interpersonal skills, the ability to build trusted relationships at all levels, be flexible and adaptable to changing demands, demonstrate excellent Excel skills and overall PC literacy, be confident using PowerPoint and other core software packages, take pride in your work and strive to exceed expectations, and be a team player who values collaboration and trust.

Harrods offers a range of company wide benefits including 33% staff discount, subsidised medical and dental cover, discounted gym membership, and more.

• Time Type: Permanent
• Department: Knightsbridge Dispatch (Dahrul Alam)

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences, and are proud of a culture where people from all walks of life can grow and thrive.