Harrods

Harrods is seeking a DevOps Manager to lead day-to-day operations of our ecommerce and digital platforms. You will oversee reliability, security, performance and governance across production and non-production environments, shaping a culture of operational excellence. This role blends hands-on technical work with people management, driving continuous improvement and collaboration across development, IT and our third-party partners to ensure resilient, scalable operations that support the Harrods

Harrods is seeking a Digital Designer to craft social-first content that elevates our luxury brand across organic and paid social channels. You will partner with creative and content teams to produce high-quality assets that captivate audiences and support commercial objectives. You will design social-first content, adapt assets for multiple platforms, and contribute ideas for campaigns while aligning with brand guidelines.

Harrods has an exciting opportunity for an IT Service Desk Analyst to join their IT team. This role involves providing first line technical support to over 4000 users across various functions. The role is on-site in Thatcham, requiring local candidates only due to occasional night shifts. The ideal candidate will have solid technical skills including network understanding and desktop support experience. Join Harrods, a leading luxury department store, and be part of a team focused on delivering exceptional support.

We have an exciting opportunity for an IT Service Desk Analyst to join our IT team here at Harrods. The Service Desk team provide first line technical support to users across all functions of the Harrod business (including Retail, Distribution and Corporate). This involves supporting a comprehensive set of hardware, software and devices so that the team are a one stop shop for all IT support. This is an on site role in Thatcham so we are only accepting applications from candidates based within this area as there will be occasional and night cover shifts. About the Role The role requires taking ownership of issues, service requests and strong technical problem determination skills to ensure that calls are seen through to resolution in the most efficient way. Job Responsibilities Provide technology support and expert technical advice to 4000+ users across the business Own calls end to end and record all details and updates, keeping customers updated appropriately ensuring that tickets are being progressed to resolution in a timely manner Identify known issues and produce knowledge base articles Undertake remote desktop software installations via SCCM and Casper Identify and log potential IT problems Prioritise work in line with the appropriate service targets About You The ideal candidate will have excellent time management skills and the ability, and willingness, to multi task. There is a need to build and foster strong relationships across the IT organisation and Harrods business to provide the best possible support. Requirements Basic Network Understanding, Cisco preferred Previous experience working with Desktop, VMware VDI, terminal servers, thin client, and end user mobile computing (installation, configuration, administration) Microsoft Office and Outlook troubleshooting skills Active Directory and Android, Windows Phone, iPad and iPhone support Clear communication both written and verbal About Us Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Additional Information: Time Type: Permanent Department: End User Services 1 (Kevin Attfield)

Harrods Distribution team seeks Dispatch Operatives to ensure orders are packed and dispatched to Harrods' exacting standards. Role involves night shifts (11pm-7am), five days out of seven, with 4 days on, 4 days off rotation and occasional weekend cover during peak periods. You will handle a wide range of products, maintain tidy workspace, and support various dispatch and warehouse functions while learning SAP and related systems. A strong team player with attention to detail is essential.

Harrods in Knightsbridge is seeking a Security role to monitor CCTV and supplementary systems, ensuring integrity and compliance with GDPR and CCTV Codes of Practice. You will log detailed reports, support other departments, and work in a high pressure environment to prevent offences against staff, customers, products and assets. Competitive salary (£41,629) and benefits including pension, 21 days holiday plus birthday off, discount, season ticket loan and intensive training.

Harrods is seeking a Lead Technical Services Manager to oversee complex engineering projects within its Capital Works Programme. This role entails managing building services systems and ensuring compliance with safety and quality standards. The ideal candidate will have over 7 years of MEP experience, strong leadership abilities, and a professional membership such as MCIOB or CIBSE. The position is permanent and requires collaboration with various internal and external stakeholders to deliver outstanding outcomes.

Overview Our Store Services team is looking for a Store Services Manager to provide strategic leadership and direction for our team of cleaning, waste and pest management experts in our Knightsbridge store. Store Services is a fundamental part of what makes the Harrods store tick; our experts make sure our cleaning and waste standards are of the very highest order so that customers have a truly superb experience every time they visit. This role covers the PM shift of the team from 12.30pm to 9pm. The working pattern is 5 days over 7, which will include weekends and bank holidays. Responsibilities Line manage up to 4 team leaders, who in turn manage a large team of cleaning operatives. Manage the day-to-day operation of the cleaning services provided and take accountability for the more strategic objectives of the store services business. Be a highly visible manager, keen to be in front of stakeholders to represent the function. Maintain high standards and high performance through regular audits, feedback to the wider team, and ongoing development of team leads. Identify continuous improvement opportunities and negotiate better opportunities with suppliers to maximise service value. Capture issues and record data effectively to improve functionality and demonstrate improvements. Support larger-scope, strategic projects requiring long-term thinking. Work primarily on a day shift, 5 over 7 days, on a 37.5-hour week, with flexibility to work weekends and bank holidays when required. About You Experience within soft services for a large, multi-faceted building, luxury or heritage establishment with high footfall. Strategic, inspirational leader able to guide teams to success; neutral in escalated situations and able to ask why and challenge where necessary. Confident in dealing with stakeholders, proactive in communicating challenges and meeting with stakeholders regularly. Able to create strong ties to other business areas such as HR, Recruitment and Employee Relations; comfortable reporting in management meetings. Skilled in invoice management and able to improve processes where relevant. About Us Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers and sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. We offer a friendly environment to inspire your best work, with abundant opportunities and support to build an exceptional career across varied specialisms. You'll receive an excellent benefits package, including a company pension, flexible working, 25 days' holiday and your birthday off, up to 33% in-store discount, and a season ticket loan. Uniquely You At Harrods we believe personality and authenticity set us apart. We celebrate diversity and invite applications from all cultures, backgrounds, tastes, and experiences. If you do not meet every desired criterion but have the skills and genuine interest in Harrods, we encourage you to apply. For more about our people and culture, search on LinkedIn, Facebook or on Instagram. Additional Information Time Type: Permanent Department: Facilities (Esteban Salgado Aristizabal, Bruna Silva (On Leave As one of the world's most prestigious brands and a highly sought-after employer within luxury retail, we aim to provide a working environment that exceeds customer expectations and those of our colleagues. We invest in our people with a comprehensive pay and benefits package and programmes that reward performance, development opportunities, and chances to advance in the luxury retail sector.

Harrods is seeking a Store Services Manager for their Knightsbridge location. This role encompasses managing a team of cleaning, waste, and pest management experts to ensure high standards and customer satisfaction. As a strategic leader, you will oversee day-to-day operations, enhance team performance, and drive continuous improvements while collaborating with various stakeholders. In return, you will receive an attractive benefits package including a company pension, flexible working, and exceptional career opportunities.