IT Technician - Apprenticeship Opportunity

IT Technician - Apprenticeship Opportunity

The closing date is 04 August 2026

The post holder will be required to complete a degree apprenticeship BSc (Hons) in Digital and Technology Solutions (IT Consulting pathway) with Sheffield Hallam University. This will include attending university and/or online course delivery as required. Appropriate study time will also be provided to assist in the completion of the degree apprenticeship.

The post holder will be responsible for the provision of 1st and 2nd tier technical support. This will involve receiving, logging, updating and managing incidents and service requests within the IT Service Desk and Field Support Teams.

The post holder will assist in investigating reported faults, progressing toward carrying out initial diagnostics independently as experience increases.

Maintaining communications and liaising with users to effect appropriate repairs and achieve satisfactory conclusion to faults within designated timescales and quality of service standards.

The post holder is also required to contribute to the design, testing, documentation and implementation of solutions with guidance, developing the capability to undertake these tasks independently over time.

The post holder will be responsible for the installation, configuration and maintenance of IT Equipment and software within the Trust and partner organisations.

Main duties of the job

Supports the provision of first line IT hardware and software assistance under supervision, gradually taking on more responsibility as skills develops via telephone and live chats.

Strive to resolve incidents on the first call, using remote access technology or completing additional diagnosis for escalation to senior staff. Interpret user requests using knowledge and experience to accurately classify and log them into the department's service desk software system.

Escalation of work orders to senior staff when required and appropriate in line with the department's Service Level Agreements.

Responsible for providing second line IT hardware and software support, providing resolution to incidents using remote access technology, site visits or carrying out additional diagnostics for escalation to senior staff.

The post holder will be expected to attend all learning with the apprenticeship provider, in person or online, to successfully complete the degree course.

Job responsibilities

These include all responsibilities described above. Please view the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications.

Person Specification Qualifications

• GCSE Maths and English (Level 4 - 9) or equivalent
• Additional study post GCSE to A-Level, T-Level, BTEC or equivalent
• Sufficient UCAS Points to qualify for a Degree Level Apprenticeship in IT/Digital

Skills

• Excellent analytical and judgement skills
• Ability to work to set timescales
• Excellent verbal and written communication skills
• Ability to understand and interpret user requirements and develop and communicate appropriate responses
• Ability to work on own initiative when this is required

Knowledge

• Knowledge of IT Software and hardware
• Knowledge of NHS Culture

Experience

• Experience of working in either a Service Desk environment or an IT support environment
• Customer Care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rotherham Doncaster and South Humber NHSFT

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