Digital Learning Projects Specialist

Location: CHANEL, House of Learning, London
Reports to: Senior Lead, Learning & Development
Contract: 18 month Fixed Term Contract, Full Time

• Support the delivery of a diverse portfolio of digital learning projects across Retail and Corporate, ensuring accessibility, creativity, and impact.
• Coordinate and contribute to the delivery of strategic learning and development projects across all divisions (Fragrance & Beauty, Fashion, Watches & Fine Jewellery) and Corporate, as outlined in the L&D Digital Project Portfolio .
• Manage regional and global projects, including Digital Learning Experience Transformation, Onboarding, AI learning & development, and Global compliance initiatives.
• Identify, communicate, and meet project milestones, delivering them according to the portfolio schedule.
• Collaborate with cross functional teams to drive successful change management and adoption of new digital learning solutions.
• Provide regular progress reports to key stakeholders.
• Prepare comprehensive handover documentation and knowledge transfer plans at least three months before contract end to ensure business continuity.
• Maintain and develop CHANEL's digital training catalogue, including e learning modules, webinars, and other digital resources.
• Collaborate with subject matter experts to keep training content accurate, relevant, and aligned with organisational goals.
• Analyse training data to identify areas for improvement and adjust programmes accordingly.
• Advise colleagues on digital learning resources, tools, and best practice.
• Support and guide trainers across the business, ensuring they have the skills and resources to deliver effective, impactful digital training.
• Foster a culture of continuous learning and development within the organisation.

• Demonstrable experience in digital learning project management within a corporate environment.
• Proven track record of delivering complex, multi workstream projects to fixed deadlines.
• Strong experience in digital content design and development, with a portfolio of high quality, engaging learning solutions.
• Solid data analysis skills and ability to use insights to inform decisions.
• Familiarity with learning management systems, digital onboarding processes, and emerging learning technologies including AI.
• Strong project management capability, able to handle multiple workstreams at different stages simultaneously.
• Excellent interpersonal and communication skills, able to work effectively with stakeholders at all levels.
• A passion for learning and development, with a strong grasp of current trends and best practices in digital training.
• A collaborative, agile, proactive mindset - highly organised, self motivated, and comfortable working autonomously.

Physical Wellbeing: Private Medical Insurance (covers pre existing conditions and family members), Online GP App with 24/7 appointments, Cycle Scheme.

Financial Wellbeing: Pension, Life Assurance, Retail Discounts at select retailers.

Mentally Wellbeing: Employee Assistance Programmes and support lines.

Platform: Multiple platforms to support wellbeing and lifestyle initiatives.

Culture: Arts & Culture Ticket Discounts, CHANEL Product Discounts, Employee Only Sales, Service Awards Programme (products, vouchers, additional holidays).

All benefits are eligibility dependent and subject to change.