Internship - Cyber Transformation Officer GISECApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ Your Within the Global Corporate Information Security (GISEC) Team, your mission is to help bridge Business and Technology to facilitate the adoption of various security initiatives aiming to reduce Cyber risks to an appropriate level across the CHANEL organization. You will have the opportunity to gain hands-on experience in managing changes to information security processes and solutions within a dynamic international environment.You'll be part of an experienced and driven team specializing in transformation, committed to supporting your growth journey and ensuring your mission's success. The impact you can create at Chanel Cyber-Transformation roadmap delivery officer: To ensure the efficient execution of the Chanel-wide Transformation roadmap, you will assist the Transformation team with the day-to-day follow-up and delivery of a specific list of projects and run activities. Your support will include the following activities: Maintain project/run activity dashboards, KPIs, governance materials, and documentation to provide accurate project visibility or coordinate with project leads to maintain consistent and standardized data and reporting processes. Participate in workshops and governance meetings. Support project/run activity planning, coordination, and delivery. Track actions progress, milestones, risks, and dependencies with identified key stakeholders from global and local teams. Contribute to the project/run activity data analysis, reporting, and quality assurance. Identify and implement improvements to streamline tracking and reporting.Example of projects/run activities part of the roadmap that you might support are: SAIA, project aiming at simplifying and automating further the multiples security assessments applicable to an application. PCI-DSS remediation, project aiming at oversighting the remediation of a key global application to meet PCI-DSS requirements. Data Leakage Prevention (DLP) Governance. This activity aims to ensure a coordinated and structured approach for the new DLP controls to be implemented, review of the DLP metrics and incidents, etc. Transformation and GISEC Portfolio Management: The activity aims to provide up to date insights to Transformation and GISEC management to pilot their scope.In addition, you will play a key role in the team as a Cyber-Transformation engagement & Delivery Excellence agent Support the onboarding of new joiners into the Transformation team from a logistic to operational aspects. Contribute to the continuous improvement of the Cyber Transformation Project and Change management frameworks and supporting toolkits. Support the socialisation and adoption of such artefacts across the GISEC community. Contribute to the regular update of the GISEC and Cyber Transformation transversal dashboards, reporting, governance and communication materials and platforms (e.g., Intranet). Provide ad hoc PMO and operational assistance across evolving Transformation priorities, ensuring alignment between initiatives and delivery timelines. What you will bring Currently enrolled in a Bachelor's or Master's program in Communications, Project Management, or related fields Proficient in Microsoft Office 365 Suite (Excel, Word, PowerPoint, etc.) Strong written and verbal communication skills, with attention to details Knowledge in information security principles, concepts, and best practices. Knowledge in project management appreciated Ability to prioritize workloads, multitask and organize work in a timely manner Ability to drive your own projects to a high standard proactively, as well as work with the wider team Quick learner with a positive attitude, professional demeanor, ability to communicate concisely with both functional and technical experts Ability to work autonomously when required Customer-oriented English is a must; French is a plus. Benefits: Gain hands-on experience in a real-world IT environment Opportunity to contribute to meaningful IT projects that impact the organization's success Networking opportunities with IT team members and professionals across the company Exposure to a Cyber Security & Project ManagementStart: September 2026Duration: 12 months.Location: London At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
25/07/2026
Full time
Internship - Cyber Transformation Officer GISECApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ Your Within the Global Corporate Information Security (GISEC) Team, your mission is to help bridge Business and Technology to facilitate the adoption of various security initiatives aiming to reduce Cyber risks to an appropriate level across the CHANEL organization. You will have the opportunity to gain hands-on experience in managing changes to information security processes and solutions within a dynamic international environment.You'll be part of an experienced and driven team specializing in transformation, committed to supporting your growth journey and ensuring your mission's success. The impact you can create at Chanel Cyber-Transformation roadmap delivery officer: To ensure the efficient execution of the Chanel-wide Transformation roadmap, you will assist the Transformation team with the day-to-day follow-up and delivery of a specific list of projects and run activities. Your support will include the following activities: Maintain project/run activity dashboards, KPIs, governance materials, and documentation to provide accurate project visibility or coordinate with project leads to maintain consistent and standardized data and reporting processes. Participate in workshops and governance meetings. Support project/run activity planning, coordination, and delivery. Track actions progress, milestones, risks, and dependencies with identified key stakeholders from global and local teams. Contribute to the project/run activity data analysis, reporting, and quality assurance. Identify and implement improvements to streamline tracking and reporting.Example of projects/run activities part of the roadmap that you might support are: SAIA, project aiming at simplifying and automating further the multiples security assessments applicable to an application. PCI-DSS remediation, project aiming at oversighting the remediation of a key global application to meet PCI-DSS requirements. Data Leakage Prevention (DLP) Governance. This activity aims to ensure a coordinated and structured approach for the new DLP controls to be implemented, review of the DLP metrics and incidents, etc. Transformation and GISEC Portfolio Management: The activity aims to provide up to date insights to Transformation and GISEC management to pilot their scope.In addition, you will play a key role in the team as a Cyber-Transformation engagement & Delivery Excellence agent Support the onboarding of new joiners into the Transformation team from a logistic to operational aspects. Contribute to the continuous improvement of the Cyber Transformation Project and Change management frameworks and supporting toolkits. Support the socialisation and adoption of such artefacts across the GISEC community. Contribute to the regular update of the GISEC and Cyber Transformation transversal dashboards, reporting, governance and communication materials and platforms (e.g., Intranet). Provide ad hoc PMO and operational assistance across evolving Transformation priorities, ensuring alignment between initiatives and delivery timelines. What you will bring Currently enrolled in a Bachelor's or Master's program in Communications, Project Management, or related fields Proficient in Microsoft Office 365 Suite (Excel, Word, PowerPoint, etc.) Strong written and verbal communication skills, with attention to details Knowledge in information security principles, concepts, and best practices. Knowledge in project management appreciated Ability to prioritize workloads, multitask and organize work in a timely manner Ability to drive your own projects to a high standard proactively, as well as work with the wider team Quick learner with a positive attitude, professional demeanor, ability to communicate concisely with both functional and technical experts Ability to work autonomously when required Customer-oriented English is a must; French is a plus. Benefits: Gain hands-on experience in a real-world IT environment Opportunity to contribute to meaningful IT projects that impact the organization's success Networking opportunities with IT team members and professionals across the company Exposure to a Cyber Security & Project ManagementStart: September 2026Duration: 12 months.Location: London At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Chanel, Inc. is offering an Internship - Cyber Transformation Officer within the GISEC team in London, starting September 2026 for 12 months. This role bridges business and technology to advance security initiatives and transform information security processes in a dynamic international environment. You will assist the Transformation team with dashboards, governance materials, planning, and reporting while engaging with global and local stakeholders. English is essential; French is a plus.
25/07/2026
Full time
Chanel, Inc. is offering an Internship - Cyber Transformation Officer within the GISEC team in London, starting September 2026 for 12 months. This role bridges business and technology to advance security initiatives and transform information security processes in a dynamic international environment. You will assist the Transformation team with dashboards, governance materials, planning, and reporting while engaging with global and local stakeholders. English is essential; French is a plus.
Digital Learning Projects Specialist Location: CHANEL, House of Learning, London Reports to: Senior Lead, Learning & Development Contract: 18 month Fixed Term Contract, Full Time Responsibilities Support the delivery of a diverse portfolio of digital learning projects across Retail and Corporate, ensuring accessibility, creativity, and impact. Coordinate and contribute to the delivery of strategic learning and development projects across all divisions (Fragrance & Beauty, Fashion, Watches & Fine Jewellery) and Corporate, as outlined in the L&D Digital Project Portfolio . Manage regional and global projects, including Digital Learning Experience Transformation, Onboarding, AI learning & development, and Global compliance initiatives. Identify, communicate, and meet project milestones, delivering them according to the portfolio schedule. Collaborate with cross functional teams to drive successful change management and adoption of new digital learning solutions. Provide regular progress reports to key stakeholders. Prepare comprehensive handover documentation and knowledge transfer plans at least three months before contract end to ensure business continuity. Maintain and develop CHANEL's digital training catalogue, including e learning modules, webinars, and other digital resources. Collaborate with subject matter experts to keep training content accurate, relevant, and aligned with organisational goals. Analyse training data to identify areas for improvement and adjust programmes accordingly. Advise colleagues on digital learning resources, tools, and best practice. Support and guide trainers across the business, ensuring they have the skills and resources to deliver effective, impactful digital training. Foster a culture of continuous learning and development within the organisation. Qualifications Demonstrable experience in digital learning project management within a corporate environment. Proven track record of delivering complex, multi workstream projects to fixed deadlines. Strong experience in digital content design and development, with a portfolio of high quality, engaging learning solutions. Solid data analysis skills and ability to use insights to inform decisions. Familiarity with learning management systems, digital onboarding processes, and emerging learning technologies including AI. Strong project management capability, able to handle multiple workstreams at different stages simultaneously. Excellent interpersonal and communication skills, able to work effectively with stakeholders at all levels. A passion for learning and development, with a strong grasp of current trends and best practices in digital training. A collaborative, agile, proactive mindset - highly organised, self motivated, and comfortable working autonomously. Benefits Physical Wellbeing: Private Medical Insurance (covers pre existing conditions and family members), Online GP App with 24/7 appointments, Cycle Scheme. Financial Wellbeing: Pension, Life Assurance, Retail Discounts at select retailers. Mentally Wellbeing: Employee Assistance Programmes and support lines. Platform: Multiple platforms to support wellbeing and lifestyle initiatives. Culture: Arts & Culture Ticket Discounts, CHANEL Product Discounts, Employee Only Sales, Service Awards Programme (products, vouchers, additional holidays). All benefits are eligibility dependent and subject to change.
25/07/2026
Full time
Digital Learning Projects Specialist Location: CHANEL, House of Learning, London Reports to: Senior Lead, Learning & Development Contract: 18 month Fixed Term Contract, Full Time Responsibilities Support the delivery of a diverse portfolio of digital learning projects across Retail and Corporate, ensuring accessibility, creativity, and impact. Coordinate and contribute to the delivery of strategic learning and development projects across all divisions (Fragrance & Beauty, Fashion, Watches & Fine Jewellery) and Corporate, as outlined in the L&D Digital Project Portfolio . Manage regional and global projects, including Digital Learning Experience Transformation, Onboarding, AI learning & development, and Global compliance initiatives. Identify, communicate, and meet project milestones, delivering them according to the portfolio schedule. Collaborate with cross functional teams to drive successful change management and adoption of new digital learning solutions. Provide regular progress reports to key stakeholders. Prepare comprehensive handover documentation and knowledge transfer plans at least three months before contract end to ensure business continuity. Maintain and develop CHANEL's digital training catalogue, including e learning modules, webinars, and other digital resources. Collaborate with subject matter experts to keep training content accurate, relevant, and aligned with organisational goals. Analyse training data to identify areas for improvement and adjust programmes accordingly. Advise colleagues on digital learning resources, tools, and best practice. Support and guide trainers across the business, ensuring they have the skills and resources to deliver effective, impactful digital training. Foster a culture of continuous learning and development within the organisation. Qualifications Demonstrable experience in digital learning project management within a corporate environment. Proven track record of delivering complex, multi workstream projects to fixed deadlines. Strong experience in digital content design and development, with a portfolio of high quality, engaging learning solutions. Solid data analysis skills and ability to use insights to inform decisions. Familiarity with learning management systems, digital onboarding processes, and emerging learning technologies including AI. Strong project management capability, able to handle multiple workstreams at different stages simultaneously. Excellent interpersonal and communication skills, able to work effectively with stakeholders at all levels. A passion for learning and development, with a strong grasp of current trends and best practices in digital training. A collaborative, agile, proactive mindset - highly organised, self motivated, and comfortable working autonomously. Benefits Physical Wellbeing: Private Medical Insurance (covers pre existing conditions and family members), Online GP App with 24/7 appointments, Cycle Scheme. Financial Wellbeing: Pension, Life Assurance, Retail Discounts at select retailers. Mentally Wellbeing: Employee Assistance Programmes and support lines. Platform: Multiple platforms to support wellbeing and lifestyle initiatives. Culture: Arts & Culture Ticket Discounts, CHANEL Product Discounts, Employee Only Sales, Service Awards Programme (products, vouchers, additional holidays). All benefits are eligibility dependent and subject to change.
CHANEL House of Learning in London is seeking a Digital Learning Projects Specialist to manage a portfolio of digital learning initiatives across Retail and Corporate, delivering accessible, creative, and impactful solutions. You will coordinate multi-workstream projects, drive adoption of new digital learning tools, analyze data to improve programmes, and provide regular progress updates to stakeholders, with a focus on continuity as the contract ends.
25/07/2026
Full time
CHANEL House of Learning in London is seeking a Digital Learning Projects Specialist to manage a portfolio of digital learning initiatives across Retail and Corporate, delivering accessible, creative, and impactful solutions. You will coordinate multi-workstream projects, drive adoption of new digital learning tools, analyze data to improve programmes, and provide regular progress updates to stakeholders, with a focus on continuity as the contract ends.
Role Overview As a Cyber Transformation Roadmap Delivery Officer, you will support the Global Corporate Information Security (GISEC) Team in executing the Chanel wide transformation roadmap, ensuring efficient delivery of projects and run activities. Responsibilities Maintain project/run activity dashboards, KPIs, governance materials, and documentation to provide accurate project visibility. Coordinate with project leads to standardise data and reporting processes. Participate in workshops and governance meetings. Support project/run activity planning, coordination, and delivery. Track actions progress, milestones, risks, and dependencies with key stakeholders from global and local teams. Contribute to project/run activity data analysis, reporting and quality assurance. Identify and implement improvements to streamline tracking and reporting. Support onboarding of new team members and socialise transformation artefacts across the GISEC community. Provide ad hoc PMO and operational assistance across evolving transformation priorities. Key Projects & Activities SAIA - simplifying and automating security assessments for applications. PCI DSS remediation - overseeing remediation of a key global application. Data Leakage Prevention (DLP) Governance - implementing new DLP controls, reviewing metrics and incidents. Transformation & GISEC Portfolio Management - providing up to date insights to management. What You Will Bring Bachelor's or Master's program in Communications, Project Management, or related fields. Proficient in Microsoft Office 365 Suite (Excel, Word, PowerPoint). Strong written and verbal communication skills with attention to detail. Knowledge of information security principles, concepts and best practices. Knowledge of project management appreciated. Ability to prioritise workloads, multitask and organise work in a timely manner. Self motivation to drive projects to a high standard proactively. Positive attitude, professional demeanour and ability to communicate concisely with functional and technical experts. Capacity to work autonomously when required. Customer oriented communication in English; French is a plus. Benefits Hands on experience in a real world IT environment. Opportunity to contribute to meaningful IT projects that impact the organisation. Networking opportunities with IT team members and professionals across the company. Exposure to Cyber Security & Project Management. Details Start: September2026Duration: 12 monthsLocation: London
25/07/2026
Full time
Role Overview As a Cyber Transformation Roadmap Delivery Officer, you will support the Global Corporate Information Security (GISEC) Team in executing the Chanel wide transformation roadmap, ensuring efficient delivery of projects and run activities. Responsibilities Maintain project/run activity dashboards, KPIs, governance materials, and documentation to provide accurate project visibility. Coordinate with project leads to standardise data and reporting processes. Participate in workshops and governance meetings. Support project/run activity planning, coordination, and delivery. Track actions progress, milestones, risks, and dependencies with key stakeholders from global and local teams. Contribute to project/run activity data analysis, reporting and quality assurance. Identify and implement improvements to streamline tracking and reporting. Support onboarding of new team members and socialise transformation artefacts across the GISEC community. Provide ad hoc PMO and operational assistance across evolving transformation priorities. Key Projects & Activities SAIA - simplifying and automating security assessments for applications. PCI DSS remediation - overseeing remediation of a key global application. Data Leakage Prevention (DLP) Governance - implementing new DLP controls, reviewing metrics and incidents. Transformation & GISEC Portfolio Management - providing up to date insights to management. What You Will Bring Bachelor's or Master's program in Communications, Project Management, or related fields. Proficient in Microsoft Office 365 Suite (Excel, Word, PowerPoint). Strong written and verbal communication skills with attention to detail. Knowledge of information security principles, concepts and best practices. Knowledge of project management appreciated. Ability to prioritise workloads, multitask and organise work in a timely manner. Self motivation to drive projects to a high standard proactively. Positive attitude, professional demeanour and ability to communicate concisely with functional and technical experts. Capacity to work autonomously when required. Customer oriented communication in English; French is a plus. Benefits Hands on experience in a real world IT environment. Opportunity to contribute to meaningful IT projects that impact the organisation. Networking opportunities with IT team members and professionals across the company. Exposure to Cyber Security & Project Management. Details Start: September2026Duration: 12 monthsLocation: London
CHANEL INC. is seeking a Cyber Transformation Roadmap Delivery Officer to support the GISEC team in executing the Chanel-wide transformation roadmap and ensuring efficient delivery of projects and run activities. London-based, this 12-month role offers hands-on experience in a real-world IT environment and exposure to Cyber Security and Project Management. Responsibilities include maintaining dashboards, coordinating data standardisation, and supporting planning, governance meetings, and
25/07/2026
Full time
CHANEL INC. is seeking a Cyber Transformation Roadmap Delivery Officer to support the GISEC team in executing the Chanel-wide transformation roadmap and ensuring efficient delivery of projects and run activities. London-based, this 12-month role offers hands-on experience in a real-world IT environment and exposure to Cyber Security and Project Management. Responsibilities include maintaining dashboards, coordinating data standardisation, and supporting planning, governance meetings, and
Location: London Reports to: Head of Digital & Retail Business Solution Contract: date TBC Business Process Analyst for Order-to-Cash (O2C) The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. Key Responsibilities D365 Technical Leadership Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. Serve as the primary technical resource on D365 for the O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations. Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented. Support Regional deployment by contributing to workshops to identify local specificities and prioritize based on business criticality. Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices. Guardian of Fix, Flex, Free Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are scalable and adaptable while maintaining a strong foundation of standardization where necessary. Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks. Performance Monitoring and Reporting Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data driven decision making. Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: Expertise in Microsoft Dynamics 365 (D365) - proven experience in D365 Finance and Operations, including hands on configuration, workflow optimization, and integration with other systems. Analytical Skills: Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. Soft Skills: Excellent communication and interpersonal skills; ability to influence and engage stakeholders at all levels. Leadership: Strong leadership and team management skills, with a track record of developing and mentoring high performing teams. Thought Leadership: Strategic thinker with a proactive, results oriented approach to problem solving and process optimization.
25/07/2026
Full time
Location: London Reports to: Head of Digital & Retail Business Solution Contract: date TBC Business Process Analyst for Order-to-Cash (O2C) The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. Key Responsibilities D365 Technical Leadership Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. Serve as the primary technical resource on D365 for the O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations. Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented. Support Regional deployment by contributing to workshops to identify local specificities and prioritize based on business criticality. Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices. Guardian of Fix, Flex, Free Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are scalable and adaptable while maintaining a strong foundation of standardization where necessary. Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks. Performance Monitoring and Reporting Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data driven decision making. Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: Expertise in Microsoft Dynamics 365 (D365) - proven experience in D365 Finance and Operations, including hands on configuration, workflow optimization, and integration with other systems. Analytical Skills: Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. Soft Skills: Excellent communication and interpersonal skills; ability to influence and engage stakeholders at all levels. Leadership: Strong leadership and team management skills, with a track record of developing and mentoring high performing teams. Thought Leadership: Strategic thinker with a proactive, results oriented approach to problem solving and process optimization.
Global Process Lead - O2CApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 12, 2026 (30 days left to apply)job requisition id: JOBREQLocation : London Reports to : Head of Digital & Retail Business Solution Contract : date TBC At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.As part of the Future of Finance initiative, Chanel is deploying several transformation programs. The implementation of Microsoft Dynamics 365 across all our regions will harmonize multiple regional ERPs, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model.The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. This role requires leadership capabilities to align O2C practices with business objectives, facilitate cross-functional collaboration amongst the Regions and Divisions, and ensure the successful execution of processes in line with company vision. The ideal candidate will possess a blend of technical and functional knowledge, process improvement skills, and a focus on delivering an exceptional client experience. Key Responsibilities: D365 Technical Leadership: + Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. + Serve as the primary technical resource on D365 for O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. + Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management: + Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. + Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. + Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration: + Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. + Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. + Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management: + Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations + Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented + Support Regional deployment by contributing to workshops to identify local specificities and identify priorities based on business criticality + Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices Guardian of Fix, Flex, Free: + Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are not only scalable and adaptable but also maintain a strong foundation of standardization where necessary. + "Fix" processes to ensure compliance and efficiency; "Flex" to adapt and respond to regional business needs; and "Free" to enable innovation and creativity within the teams while maintaining operational integrity. + Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks, ensuring that these enhancements align with global objectives. Performance Monitoring and Reporting: + Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data-driven decision-making. + Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. + Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications: Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: + Expertise in Microsoft Dynamics 365 (D365): Proven experience in D365 Finance and Operations, including hands-on configuration, workflow optimization, and integration with other systems. + Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. + Familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections. Soft Skills: + Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. + Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams. + Strategic thinker with a proactive, results-oriented approach to problem-solving and process optimization.
24/07/2026
Full time
Global Process Lead - O2CApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 12, 2026 (30 days left to apply)job requisition id: JOBREQLocation : London Reports to : Head of Digital & Retail Business Solution Contract : date TBC At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.As part of the Future of Finance initiative, Chanel is deploying several transformation programs. The implementation of Microsoft Dynamics 365 across all our regions will harmonize multiple regional ERPs, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model.The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. This role requires leadership capabilities to align O2C practices with business objectives, facilitate cross-functional collaboration amongst the Regions and Divisions, and ensure the successful execution of processes in line with company vision. The ideal candidate will possess a blend of technical and functional knowledge, process improvement skills, and a focus on delivering an exceptional client experience. Key Responsibilities: D365 Technical Leadership: + Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. + Serve as the primary technical resource on D365 for O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. + Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management: + Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. + Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. + Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration: + Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. + Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. + Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management: + Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations + Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented + Support Regional deployment by contributing to workshops to identify local specificities and identify priorities based on business criticality + Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices Guardian of Fix, Flex, Free: + Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are not only scalable and adaptable but also maintain a strong foundation of standardization where necessary. + "Fix" processes to ensure compliance and efficiency; "Flex" to adapt and respond to regional business needs; and "Free" to enable innovation and creativity within the teams while maintaining operational integrity. + Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks, ensuring that these enhancements align with global objectives. Performance Monitoring and Reporting: + Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data-driven decision-making. + Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. + Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications: Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: + Expertise in Microsoft Dynamics 365 (D365): Proven experience in D365 Finance and Operations, including hands-on configuration, workflow optimization, and integration with other systems. + Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. + Familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections. Soft Skills: + Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. + Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams. + Strategic thinker with a proactive, results-oriented approach to problem-solving and process optimization.
Chanel, Inc. in Greater London is seeking a Team Manager for its New Bond Street boutique. The role entails leading the team to deliver an exceptional luxury client journey while upholding Chanel's standards of service. The ideal candidate will have strong communication skills, proven leadership abilities, and a passion for motivating teams. You will play a vital role in aligning team performance with Chanel's strategic vision and drive business priorities.
13/07/2026
Full time
Chanel, Inc. in Greater London is seeking a Team Manager for its New Bond Street boutique. The role entails leading the team to deliver an exceptional luxury client journey while upholding Chanel's standards of service. The ideal candidate will have strong communication skills, proven leadership abilities, and a passion for motivating teams. You will play a vital role in aligning team performance with Chanel's strategic vision and drive business priorities.
Team Manager, New Bond StreetApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ Team Manager Location: CHANEL, New Bond Street Contract: Permanent, Full-time CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.YOUR :To lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration and seamless day to day operations, upholding CHANEL's standards of excellence in every client interaction. The role of a Team Manager acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL's strategic vision.WHAT IMPACT YOU CREATE AT CHANELTeam management and Client Experience Acting as the bridge between the shopfloor and the senior management team. Prominent figure on the floor, leading the team with a collaborative approach. Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes! Motivate and inspire the team to deliver the ultimate Chanel experience Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).Business Priorities Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service. Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience. Creating a thriving team environment and embedding the best conditions for success. Develop a positive culture of psychological safety and constant two-way communication. Ensuring a calm and professional atmosphere through leading by example and being present. Be transformational, by looking to the long term and creating the team of the future! Making things beautiful - understanding luxury and CHANEL's positioning within it. Protecting the brand for the long term.WHAT YOU WILL BRING TO THE ROLE Great communication skills Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa. Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges. A calm and confident approach, with a strong sense of responsibility Organised and efficient with an attention to detail The ability to make decisions A talent for motivating others. A passion for people management.YOU ARE ENGERGISED BY Working in a vibrant, constantly changing environment with a different challenge every day. Motivating and inspiring your team with your enthusiasm for luxury service Working collaboratively with your team and the wider business Encouraging development of your team Coaching and mentoring Ensuring best practice and client service standards are embedded in team culture. Relationship building - always looking to learn from and help the people around you.WHAT WILL YOU GAIN FROM THIS EXPERIENCE The opportunity to be a part of an exciting and successful business environment. A defined career path and scope for development. To be a strong part of the management team. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of womenBENEFITS AT CHANELOur employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones Benefits are eligibility dependant and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
13/07/2026
Full time
Team Manager, New Bond StreetApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ Team Manager Location: CHANEL, New Bond Street Contract: Permanent, Full-time CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.YOUR :To lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration and seamless day to day operations, upholding CHANEL's standards of excellence in every client interaction. The role of a Team Manager acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL's strategic vision.WHAT IMPACT YOU CREATE AT CHANELTeam management and Client Experience Acting as the bridge between the shopfloor and the senior management team. Prominent figure on the floor, leading the team with a collaborative approach. Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes! Motivate and inspire the team to deliver the ultimate Chanel experience Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).Business Priorities Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service. Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience. Creating a thriving team environment and embedding the best conditions for success. Develop a positive culture of psychological safety and constant two-way communication. Ensuring a calm and professional atmosphere through leading by example and being present. Be transformational, by looking to the long term and creating the team of the future! Making things beautiful - understanding luxury and CHANEL's positioning within it. Protecting the brand for the long term.WHAT YOU WILL BRING TO THE ROLE Great communication skills Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa. Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges. A calm and confident approach, with a strong sense of responsibility Organised and efficient with an attention to detail The ability to make decisions A talent for motivating others. A passion for people management.YOU ARE ENGERGISED BY Working in a vibrant, constantly changing environment with a different challenge every day. Motivating and inspiring your team with your enthusiasm for luxury service Working collaboratively with your team and the wider business Encouraging development of your team Coaching and mentoring Ensuring best practice and client service standards are embedded in team culture. Relationship building - always looking to learn from and help the people around you.WHAT WILL YOU GAIN FROM THIS EXPERIENCE The opportunity to be a part of an exciting and successful business environment. A defined career path and scope for development. To be a strong part of the management team. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of womenBENEFITS AT CHANELOur employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones Benefits are eligibility dependant and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.