Job Purpose
- To support the Banking 3 rd party IT applications and systems.
- To fix application and system problems, or any incident that is disrupting the application service that business users depend on.
- To assist the business in designing and implementing new systems under the direction of the Senior Platform Lead.
Key Responsibilities
- Ensure all incidents and requests are processed within SLA and in line with customer expectations.
- Ensure problems are identified and managed in line with the ITIL framework.
- Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
- Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements.
- Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services.
- Remediation of vulnerability identified through penetration testing and vulnerability scanning.
- Develop and implement proactive systems monitoring and alerting.
- Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams.
Risk
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces
- IT Senior Management
- Senior Application Specialists - / Application Specialist - Banking
- Senior Manager Data and Integration Systems
- Senior Manager, IT Service Delivery
- Banking Operations Staff
Person Specification
Knowledge/Experience/Skills:
- Experience working at a similar level in a Financial Services organisation
- Good working knowledge of banking platforms and the security and assurance of these platform.
- Support and monitor critical banking technologies including WebLogic & Oracle Database and other Java and Linux based applications as necessary
- Interacting with Vendor support for the resolution of issues within prescribed SLA's
- Good working knowledge of Banking and Payment technologies include Faster Payments, BACS & Swift Working within an ITIL environment
- Working within an ISO27001 Framework
- Develop and optimise service availability monitoring and alerting using SolarWinds
- Writing and executing SQL Queries, Stored Procedures, SSRS reports
- Configuration and integrations of Single Sign On Solutions (Oracle Identity Federation, Azure Active Director).
Strong experience in one of the following areas required:
- Administration and use of ServiceNow, change, incident, problem, ITAM, ITSM
Qualifications
- Change focus
- Judgment & Problem Solving
- Strong Team player, but equally capable in a solo environment
- Planning & Reviewing
- Communication & Confidence
Benefits
- Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
- Pension via market leading provider
- 4x Life Assurance
- Discretionary Bonus
- Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers
Data Privacy and Reasonable adjustments
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Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.