About the Role
The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go live, acting as the primary technical and strategic point of contact for the migration pod.
What You'll Be Doing
- Customer Engagement & Value Delivery Lead - Own end to end customer migration engagements, shepherd technical delivery, project health, and successful go live outcomes; partner with Account and Sales teams; build strong relationships with business and technical stakeholders; develop focused delivery plans and facilitate enablement sessions.
- Strategic Partnerships & Tooling - Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion; collaborate with Global Delivery Center partners; align with Product Management to translate field insights into product improvements; identify underutilized platform capabilities.
- Technical Expertise & Incident Response - Serve as subject matter expert in one of Marketing Cloud, Data 360, Revenue Cloud, or Tableau; guide AI agents; act as technical point of contact during major migration incidents; monitor technical trends and provide release recommendations.
What We're Looking For Required Qualifications
- 8+ years of experience in Professional Services, Customer Success, or Technical Consulting focused on large scale platform migrations.
- Deep, hands on domain expertise in Marketing Cloud, Data 360, Revenue Cloud, or Tableau.
- Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
- Ability to translate complex technical architectures into business friendly language and guide customers through data transformations.
- Proven experience working with global or offshore delivery models such as a Global Delivery Center.
- Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds.
- Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
- Understanding of how target cloud platforms integrate with telephony systems, third party data sources, and self service portals.
- Degree or equivalent relevant experience.
Preferred Qualifications
- Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
- Prior experience as an individual contributor leading multi million dollar transformation engagements.
- Salesforce AI Associate or Agentblazer certifications.
Benefits
- Access to cutting edge AI tools and a collaborative global delivery model.
- Direct line to Product teams shaping migration tooling.
- Influence across the business with field experience informing product evolution.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the accommodations request form. Salesforce is a recognized Disability Confident member and commits to providing an inclusive recruitment process.
Posting Statement (EEO)
Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications-without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or political viewpoint. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.