Forward Deployed Engineer - Public sector, Non-profit and Education

Salesforce is hiring Forward Deployed Engineers-experienced Technical Builders who design, build, and deploy agentic AI solutions directly inside enterprise customer environments. You will work as part of a delivery team, partnering closely with a Deployment Strategist (Strategic Builder-a customer-facing advisor who shapes AI strategy and drives adoption) to co-build solutions that go live in production environments from day one.

Engagements range from a single large strategic customer to multiple accounts simultaneously. The common thread is real code, real environments, and measurable business impact. This work spans configuration, customization, and full-stack deployment-shipping solutions customers depend on.

• Develop AI agents and experiences that take real actions for real organizations.
• Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques.
• Own technical components end-to-end: from architecture choice to deployment, validation, and observability in production.
• Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, and validate the output.
• Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.
• Contribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months.
• Co-build alongside customers and partners, sharing best practices and enablement as you go. Leave teams more capable after each engagement than before.
• Surface platform gaps, edge cases, and field insights to senior engineers and the product team.
• Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship.

• 3+ years of software engineering or technical delivery experience, with at least one production system you can walk us through-ideally in an AI tech stack, full-stack development, or working with frontier models.
• Degree in Computer Science or a related field.
• Prior customer-facing technical delivery experience (consulting, professional services, or forward-deployed engineering) is a requirement, not a nice-to-have.
• Fluency in at least one of Python, JavaScript/TypeScript, Java, or Apex, and willingness to add to that list as the work demands.
• Hands-on experience with LLMs and prompt engineering, able to explain why a prompt failed and what you would change.
• Deep understanding of data modeling, APIs, and integration patterns to design them, not just consume them.
• Ability to hold your own in a room with sales teams and customer architects.
• Ship quality code and evaluate AI outputs with engineering rigor.
• Active tinkering with evolving AI/data landscape-piloting new tools, experimenting with new models, and staying genuinely curious about upcoming developments.
• Thrives in collaborative, fast-moving teams.
• Will travel approximately 25% of the time, working directly alongside customers.

• Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist).
• Familiarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns.
• Hands-on with cloud data platforms (Snowflake, Databricks, BigQuery).
• Experience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Salesforce is a recognized Disability Confident member under the UK Government Disability Confident employer scheme and is committed to providing an inclusive recruitment process, offering interviews to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt-out options.

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