Helpdesk Advisor

About The Role

Helpdesk Advisor

Milton Keynes, £26,500 per annum, Free On-Site Parking, Full Time

Join Atlas Workplace Services and be the voice that makes a difference!

Are you a people person who loves helping others and thrives in a fast paced environment? If you're looking for a role where no two days are the same and your customer service skills can truly shine, we'd love to hear from you!

Atlas Workplace Services is looking for a Helpdesk Advisor to join our friendly and supportive team in Milton Keynes.

What you'll be doing

• Handling inbound calls and emails from a diverse range of customers
• Logging and managing service requests accurately
• Liaising with engineers, sub contractors and internal teams
• Keeping customers updated on the progress of their requests
• Providing a professional, helpful and positive customer experience every time

What we're looking for

• Excellent communication skills
• A genuine passion for helping people
• A positive, enthusiastic attitude
• Strong organisation and attention to detail
• A team player who enjoys delivering great customer service

Experience in customer service, retail, contact centres or a helpdesk environment would be advantageous, but it's not essential - we'll provide all the training you need.

Why Atlas Workplace Services?

We invest in our people and believe in recognising potential. Bring the right attitude, commitment and work ethic, and you'll have the opportunity to build a rewarding career with us.

What's in it for you?

• £26,500 per annum
• Free on site parking
• 25 days annual leave plus bank holidays
• Company pension scheme
• Full training and ongoing support
• Career development and progression opportunities
• Friendly and supportive team environment

Ready to join a team that keeps workplaces running smoothly across the UK? Apply today and start your journey with Atlas Workplace Services!

About You Minimum Qualifications, Certifications and Training required

• GCSE English and Maths or equivalent
• Level 3 NVQ in relevant subject

Essential Knowledge, Skills and Experience for this role

• Minimum 12 months' experience in a similar customer facing role
• Understanding of Helpdesk operations
• Excellent customer service skills
• Good keyboard and data entry skills
• Strong communication skills
• Ability to build positive relationships with customers and colleagues
• Well organised with good attention to detail
• Positive attitude and willingness to learn
• Ability to work effectively in a fast paced environment

About the Company

At Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.

We're not just another FM provider - we're a top 10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.