Salisbury Group

Atlas Workplace Services in Milton Keynes is hiring a Helpdesk Advisor to be the voice that makes a difference, handling inbound calls and emails, logging service requests, and coordinating with engineers. The role offers £26,500 per year, on-site parking, and full training. You will deliver a professional customer experience in a fast-paced environment and help keep workplaces running smoothly.

About The Role Helpdesk Advisor Milton Keynes, £26,500 per annum, Free On-Site Parking, Full Time Join Atlas Workplace Services and be the voice that makes a difference! Are you a people person who loves helping others and thrives in a fast paced environment? If you're looking for a role where no two days are the same and your customer service skills can truly shine, we'd love to hear from you! Atlas Workplace Services is looking for a Helpdesk Advisor to join our friendly and supportive team in Milton Keynes. What you'll be doing Handling inbound calls and emails from a diverse range of customers Logging and managing service requests accurately Liaising with engineers, sub contractors and internal teams Keeping customers updated on the progress of their requests Providing a professional, helpful and positive customer experience every time What we're looking for Excellent communication skills A genuine passion for helping people A positive, enthusiastic attitude Strong organisation and attention to detail A team player who enjoys delivering great customer service Experience in customer service, retail, contact centres or a helpdesk environment would be advantageous, but it's not essential - we'll provide all the training you need. Why Atlas Workplace Services? We invest in our people and believe in recognising potential. Bring the right attitude, commitment and work ethic, and you'll have the opportunity to build a rewarding career with us. What's in it for you? £26,500 per annum Free on site parking 25 days annual leave plus bank holidays Company pension scheme Full training and ongoing support Career development and progression opportunities Friendly and supportive team environment Ready to join a team that keeps workplaces running smoothly across the UK? Apply today and start your journey with Atlas Workplace Services! About You Minimum Qualifications, Certifications and Training required GCSE English and Maths or equivalent Level 3 NVQ in relevant subject Essential Knowledge, Skills and Experience for this role Minimum 12 months' experience in a similar customer facing role Understanding of Helpdesk operations Excellent customer service skills Good keyboard and data entry skills Strong communication skills Ability to build positive relationships with customers and colleagues Well organised with good attention to detail Positive attitude and willingness to learn Ability to work effectively in a fast paced environment About the Company At Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day. We're not just another FM provider - we're a top 10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

Location: Coventry. Salary: £28,500 per annum. About the Role Atlas Workplace Services is seeking a professional and customer-focused Front of House & Facilities Coordinator to join our team supporting our Client in Coventry. This is a varied, hands on role combining front of house responsibilities with facilities coordination. Acting as the first point of contact, you'll deliver an exceptional visitor experience while supporting the day to day delivery of Total Facilities Management (TFM) services. Principle Duties and Responsibilities Logging issues via our internal help desk pertaining to items within Atlas Workplace Services' management including maintenance, cleaning, etc and monitoring progress to resolve. Supporting, assisting and supervising all facilities activities across the sites. Preparing meeting rooms for a range of uses, including setting out, removal and storage of furniture and equipment, in accordance with health and safety and manual handling procedures. Carrying out minor fabric repairs as directed by the Contract Manager. Cleaning designated areas as and when required. Completion of periodic cleaning tasks. Ensuring that bodily and other emergency spillages are dealt with in accordance with the agreed procedures. Disposing of waste materials arising from the use of the premises that are not covered by alternative arrangements. Stock control of site consumables. Front of House & Hospitality Act as the first point of contact for all visitors, contractors and stakeholders, providing a professional meet and greet service. Manage visitor sign in processes and ensure compliance with site security and health & safety procedures. Coordinate meeting room bookings and scheduling using site booking systems. Prepare meeting rooms for client meetings, training sessions and events, ensuring rooms are presented to a high standard. Coordinate hospitality requirements including catering, refreshments and room setup. Conduct room checks before and after meetings to ensure cleanliness, functionality and readiness for use. Liaise with internal teams and service providers to ensure meeting and event requirements are delivered effectively. Maintain reception, breakout and communal areas to a professional standard at all times. Manage incoming calls, emails and general enquiries, directing requests appropriately. Operational Support the Facilities Manager to ensure all TFM services are managed, delivered and developed in line with contractual and continuous improvement commitments. Promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery. Ensure consistently high and uniform standards are delivered. Work closely with account coordinators ensuring coordination of planned and reactive tasks are completed in advance of requirements to ensure smooth delivery. Assist the Contract Manager by contributing to the management information for presentation to Atlas Workplace Services. Create a customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering commitments and working together. Lead by example promoting a customer centric and health & safety culture. Continuously review and assess processes and ways of working to lead a best in practice service to the customer. Suggest, implement and monitor success factors of trialling new ways of working. Support the Facilities Support Manager with day to day facilities administration and operational activities. Develop knowledge and competency in Atlas Workplace Services systems, processes and CAFM platforms. Assist with the production of client reports, service performance data and monthly reporting packs. Support the collation, validation and analysis of operational data to ensure accurate reporting. Assist with monitoring service delivery KPIs and continuous improvement initiatives. Support the management of planned and reactive works through CAFM systems and associated reporting tools. Develop an understanding of contract compliance requirements and support the maintenance of operational records. Participate in training and development activities to build knowledge of facilities management best practice. Health & Safety and Compliance Ensure a quality company image is portrayed by site based staff and the client's business is respected and supported at all times to ensure a safe and compliant environment. Provide site specific inductions to contractors before commencement of any work and ensure required paperwork/permits are completed in line with Atlas Workplace Services' control procedures. Manage and maintain all PPM and statutory records on site to ensure a fully compliant service delivery at all times. Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to while always working within the limits of Atlas Workplace Services corporate governance. Escalate any H&S issues in the event of serious concerns and liaise with Atlas Workplace Services' Head of Health & Safety. Report all incidents and accidents. Any other tasks assigned by your line or contract manager in line with individual skills and qualifications. About You Minimum Qualifications, Certifications and Training required GCSE English and Maths or equivalent. BICSc Qualifications (Desirable). Accredited Health and Safety qualification e.g. IOSH Managing Safely (Desirable). First Aid Certificate (Emergency First Aid at Work as a minimum) (Desirable). Essential Knowledge, Skills and Experience for this role Minimum of 3 years in a Multi Service FM Delivery environment. Good communication skills both verbal and written. Excellent organisational skills. Previous experience of using CAFM systems.

Salisbury Group is looking for a Front of House & Facilities Coordinator in Coventry. You will be the first point of contact for visitors and oversee day-to-day operations related to Total Facilities Management (TFM) services. The ideal candidate will have at least 3 years of experience in a multi-service FM environment, possess strong communication and organizational skills, and be familiar with CAFM systems. Benefits include a salary of £28,500 per annum.

Salisbury Group is looking for a Front of House & Facilities Coordinator in Coventry. This hands-on role involves managing front-of-house services and ensuring excellent visitor experience while overseeing Total Facilities Management. The ideal candidate will have strong organizational and communication skills, along with at least 3 years of experience in a facilities management environment. The position offers a salary of £28,500 per annum and requires GCSEs in English and Maths. Desired qualifications include BICSc and IOSH certifications.