AV Technician - Glasgow, Scotland
£28,000 (dependent on experience)
Benefits
- Private Healthcare after 12 months of service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Responsibilities
Working in some of the best venues and hotels in the UK you will play an integral part in the planning and preparation of events and will be responsible for the delivery and set up from small meetings through to large scale productions.
Equipment Operation
- Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
- Drive results by ensuring a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section
- Troubleshoot technical issues and resolve problems quickly as they arise
- Adhere to health and safety regulations and wear appropriate PPE
- Report all health and safety issues to the HSE Manager or Project Manager onsite
- At times the technicians will work as part of a team on larger scale projects
Customer Service
- Deliver World Class Service by exceeding the expectations and needs of internal and external customers
- Maintain a positive relationship with all clients through effective communication
- Meet with guests on site to ensure that their needs are met and the equipment setup is working properly
- Monitor events and check in on customers throughout the day
- Understand and foster the hotel/venue/client relationship
Technical Ability
- Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and solve problems with equipment and software issues
- Handle equipment challenges and changes in a timely and professional manner
Systems Knowledge
- Understand company processes, follow procedures and complete systems entry and paperwork accurately
- Use the equipment sheets to determine the equipment scheduled for setup and strike. Interact with other staff and outside vendors for equipment
- Increase revenue by up-selling and seeing the bigger picture
- Work with clients to finalise invoices
What you bring with you as an AV Technician
- Previous experience within the Service and Hospitality industry would be preferable
- Previous experience in AV / Live events would be preferred
- Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial
Our promise to you
Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.