Encore Global

Business Development Manager Salary: up to £68,000 (dependant on experience) Uxbridge, UK Your perspective: Private Healthcare after 12 months of continuous service Employee supported volunteering Enhanced family leave provision Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Mentoring support and training initiatives Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Account Manager, Business Development EMEA will help to communicate and grow the Encore brand within the live conference & events sector across the UK and beyond. Identifying unmanaged/prospect clients and initiating their Encore journey and developing a pipeline of prospect accounts. In collaboration with the wider Sales teams this position will drive innovation in our sales approach to new clients and improve demand generation & win rate. The Account manager, Business Development will focus on developing and deploying sales best practice, to support demand generation and pipeline development. This position will report to the Senior Director of Strategic Sales & Growth EMEA. Key Job Responsibilities Sales Content Development Liaise with Marketing teams to maintain and optimise content to improve sales quality and effectiveness. Develop enhanced intel on Encore clients to support marketing with improved communications Maintain and optimise CRM data Demand Generation In collaboration with wider Sales teams identify lead prospects and develop a pipeline of Corporate & Agency clients to increase Encore Brand awareness and prospect accounts. Customer Experience Guides the development and innovation of the company adopted sales standards for proposals, presentations, sales processes, Demos, CRM and sales best practice to improve our sales conversion and customer experience. Works cross-functionally to enhance and build upon our creative innovative standards, ensuring we provide the best possible customer experience across our organization Oversees the remote account management of prospect customers managing the customer journey between prospect client to GSO Account. CRM & Sales Performance Insights Implements Data Hygiene processes to help ensure we maintain accurate database, and complies with SOPs and Data entry requirements. Job Qualifications Study of business administration / communication sciences or equivalent experience required. 5+ years of experience in sales, business development, proposal development, proposal management; proven track record of successful proposals experience planning, producing and delivering customer facing documents within a complex business environment. 2+ years of leadership or management experience Prior sales experience in event technology and hospitality experience preferred. Knowledge of sales process required in addition to the ability to read and decipher financial reports and records Technical aptitude, computer proficiency and CRM knowledge required; prefer knowledge of MS Office (Word, Excel, And PowerPoint) Experience in managing direct reports and working within a team environment. Strong strategic and tactical problem solver Excellent written and verbal communication skills Works well under pressure with project timelines and multiple deadlines. Builds relationships and works collaboratively with team members at a variety of levels across the organisation This leader must be able to execute the current process while preparing to solve future needs. Competencies Ownership Manages Complexity Business Insight Strategic Mindset Collaborate Organizational Savvy Drives Results Plans and Aligns Instils Trust Drives Engagement Develops Talent

Encore Global is looking for an AV Technician in Brighton, UK. You will play a crucial role in preparing and executing events, ensuring flawless setups of audio-visual equipment. Key responsibilities include troubleshooting technical issues and providing outstanding service to clients. Candidates should have experience in the AV or hospitality industries. The role offers benefits such as private healthcare and a clearly defined career path, with a salary of up to £29,000.

AV Technician Brighton, UK up to £29,000 (dependent on experience) Company Benefits for an AV Technician Private Healthcare with no excess payments for the employee Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility as an AV Technician Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Equipment Operation Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Adhere to health and safety regulations and wear appropriate PPE. Report all health and safety issues to the HSE Manager or Project Manager onsite. At times the technicians will work as part of a team on larger scale projects. Customer Service Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers. Values People - Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/venue/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and strike. Interacts with other staff and outside vendors for equipment. See the Bigger Picture - Increases revenue by utilising floor up selling techniques. Works with clients to finalise invoices. What you bring with you as an AV Technician Previous experience within the Service and Hospitality industry would be preferable. Previous experience in AV / Live events would be preferred. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

Encore Global is seeking an Audio Visual - Technical Lead in Greater London. You'll be responsible for the setup and operation of AV systems for live events, ensuring exceptional client satisfaction. Candidates must possess over 4 years of experience in the audio-visual field and have strong customer service skills. Key benefits include private healthcare, enhanced family leave, and a clearly defined career path. This role is crucial for supporting both the technical and operational needs of events.

Technical Lead Video Your perspective Private Healthcare after 12 months of service Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region. Key Job Responsibilities Equipment Operation Configure and setup standard Video Control Switching systems (Barco E2/S3) Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design) Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX) Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc) Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment. Troubleshoot technical issues and resolve problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Adhere to health and safety regulations and wear appropriate PPE. Report all health and safety issues to the HSE Manager or appropriate Manager onsite. Customer Service Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Value People - Be a leader, mentor and coach for other Technicians on Encore's Delivering World Class Service philosophy. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner. Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart) Systems Knowledge Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Drive Results - Increases revenue by utilising floor up-selling techniques. Work with clients to finalise invoices. As needed, work within Encore systems and applications Disclaimer: Hospitality experience is preferred.

Encore Global is seeking a Technical Lead Video to operate and set up small to large-scale audio-visual systems in event environments. The ideal candidate will have strong technical skills in equipment operation and exceptional customer service abilities. Key responsibilities include configuring video systems, troubleshooting issues, and leading a team effectively. Preferred experience in hospitality and strong knowledge of audio-visual technologies are vital for success in this role.

Audio Visual - Technical Lead Salary: Around £30,000- £35,000 (depending on experience) London, UK Position Overview The Technical Specialist is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department. Company Benefits: Private Healthcare Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Key Job Responsibilities Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolves problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite. Ensures equipment is secure from theft and/or damage when in use. Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/venue/client relationship. Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event. Assists team with proper preparation, security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. See the Bigger Picture - Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks. Drives Results - Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability. Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head. Job Qualifications 4+ years of field experience in speciality (Audio) area is required. 3-5 years of customer service or hospitality experience is preferred. Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. Experience with project management of multiple tasks/initiatives. Strong customer, client and co-worker interface experience and abilities. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Develops Talent Tech Savvy Manages Complexity Ensures AccountabilityInstils Trust