IT Support Engineer

IT Support Engineer - Brockworth, Gloucestershire - £27k-£31k - On-site occasional travel to other sites

We're looking for an IT Support Engineer to join a growing IT team supporting a busy multi-site environment.

This is a varied role where you'll provide 1st and 2nd line support across a range of technologies, helping to ensure users receive a responsive and reliable IT service. You'll be involved in supporting networks, telephony, end-user devices, and core business systems while working as part of a collaborative service desk team.

• Providing 1st and 2nd line technical support to users across multiple locations.
• Troubleshooting hardware, software, networking, and connectivity issues.
• Supporting wired and wireless networks, VPNs, and mobile technologies.
• Assisting with Microsoft Teams telephony and mobile phone systems.
• Carrying out basic network administration, including VLAN and wireless configuration.
• Delivering excellent customer service and ensuring tickets are resolved efficiently.

• Experience in an IT Support, Service Desk or IT Engineer role.
• Strong troubleshooting skills across hardware, software, and networking.
• Excellent communication and customer service skills.
• Ability to manage priorities and work effectively under pressure.
• A proactive attitude and willingness to learn.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.