Salary: £24,000
Working hours per week: 37.5
Reporting to: Director
Role and Responsibilities
- Advise customers on range of security, CCTV/surveillance products and specifications, installation and after care services according to their needs and budget.
- Handling and resolving complaints and providing diagnostic/troubleshooting advice.
- To effectively communicate and share openly relevant business information, product recommendation, customer feedback, targets, results with the company director;
- Maintain knowledge of current market and upcoming products including specification, pricing and features;
- Maintain records of sales, complaints and feedback.
- Build client relations to maximise sales by engaging in customer follow-ups during and post installation.
Skills and Experience
Ideally, we're looking for people with:
- Up to 2 years' experience in a similar position, ideally within the security industry;
- Degree in technical subjects of IT and/or business preferred. Other qualifications considered;
- Excellent verbal and written communication skills, interacting both internally and externally;
- Excellent customer service skills;
- Excellent organisational skills; and
- Track record of working in a fast paced and demanding environment