HCD Service Designer - up to £400 per day Inside IR35 - Remote

Human-Centred Design (HCD) Service Designer
Contract Type: Inside IR35
Rate: Up to £400 per day
Location: Remote (UK-based)
Duration: Until 31 March 2027

About the Role
Exalto Consulting are supporting a major digital transformation programme seeking an experienced Human-Centred Design (HCD) Service Designer. You will lead end-to-end service design from discovery through definition, creating evidence-based services that integrate digital and physical touchpoints while working with multidisciplinary Agile teams.

What you will be doing

Lead end-to-end service design.
Plan and deliver discovery.
Produce service blueprints and system maps.
Facilitate co-creation workshops.
Design service experiments and prototypes.
Shape delivery roadmaps with Product Managers and Product Owners.
Define service metrics and value.
Coach Service Designers and champion HCD.

Significant Service Design/HCD experience.
End-to-end service design delivery.
Service blueprinting, journey mapping and systems thinking.
Strong facilitation and stakeholder management.
Qualitative and quantitative research synthesis.
Agile delivery experience.
Excellent communication skills.

NHS service design.
GOV.UK/GDS or UK public sector digital services.
Large-scale digital transformation.

BPSS eligible.
UK-based.
Strong HCD and Service Design background.