Senior Software Engineer - USA Tech Team

Senior Software Engineer - USA Tech Team

Overall Ambition

Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Help shape the technical direction of our products while delivering exceptional customer experiences across the USA.

What We're Looking For

We're looking for a Senior Software Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis.

You'll be an experienced engineer who enjoys solving difficult technical problems, building highly scalable systems and helping those around you become better engineers. You'll be comfortable owning complex initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams.

You'll remain hands-on whilst acting as a trusted technical leader within the team.

Living the Nando's Values

As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate:

Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software.

Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices.

Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions.

Integrity - Act with honesty, transparency and accountability in every interaction and technical decision.

Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work.

These values shape how we work together, make decisions and build technology that moves Nando's forward.

The Role

As a Senior Software Engineer, you'll design, build, deploy and operate high-quality software across our digital platform whilst helping shape the technical direction of the products you support.

You'll partner closely with Technical Leads, Product Managers and fellow engineers to solve complex business problems, influence architectural decisions and ensure our platforms remain scalable, resilient and secure.

You'll be trusted to independently lead large technical initiatives, mentor engineers across the team and champion engineering best practice.

You'll be comfortable working across the full technology stack, whether that's backend services, APIs, integrations, infrastructure or frontend applications.

You'll also:

• Lead technical discovery and solution design for complex initiatives.
• Break down large technical problems into achievable deliverables.
• Drive engineering quality through code reviews, testing strategies and technical standards.
• Coach and mentor engineers through pairing, technical guidance and knowledge sharing.
• Own production services throughout their lifecycle using a "You build it, you run it" mindset.
• Identify opportunities to improve architecture, developer experience and platform reliability.
• Contribute to engineering strategy alongside Technical Leads and Principal Engineers.
• Champion the effective use of AI-assisted engineering tools to improve delivery while maintaining engineering quality.

About the USA Tech Team

Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA.

To achieve this, we build and evolve the services powering our customer journeys across:

• Locate
• Menu
• Payments
• Orders
• Loyalty
• Identity
• Web & Mobile Applications

As a Senior Software Engineer, you'll play a key role in designing and delivering solutions that span these domains.

You'll work on end-to-end initiatives, designing APIs, integrating distributed systems and building customer-facing experiences that are scalable, resilient and easy to evolve.

You'll collaborate closely with other domain teams across Customer Digital, helping align technical approaches, solve cross-domain challenges and continually improve the overall engineering ecosystem.

Responsibilities

Our Senior Software Engineers are technical leaders who remain close to the code while helping the wider engineering organisation succeed.

You'll:

• Design and deliver scalable, secure and resilient software solutions.
• Lead technical implementation of complex initiatives from discovery through production.
• Collaborate with engineers, Product Managers and Technical Leads to shape technical solutions.
• Mentor engineers through pairing, coaching and constructive code reviews.
• Drive improvements to engineering standards, tooling and development practices.
• Contribute to architectural discussions and technical roadmaps.
• Build comprehensive automated testing and continuously improve test coverage.
• Own services in production, including monitoring, observability, alerting and operational excellence.
• Build and optimise CI/CD pipelines and deployment processes.
• Support incident response, root cause analysis and continuous service improvement.
• Influence technical decisions across multiple teams where appropriate.
• Champion performance, scalability, security and maintainability across the platform.
• Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness.

Skills Required

Essential

• Significant commercial software engineering experience delivering production systems.
• Expert proficiency in Rust, Golang or TypeScript.
• Experience designing distributed systems, APIs and event-driven architectures.
• Strong understanding of software architecture and engineering best practices.
• Experience working across multiple programming languages and technology stacks.
• Strong experience with CI/CD, cloud-native development and production support.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience mentoring engineers and influencing technical direction.
• Strong understanding of Agile software delivery.
• Experience using AI effectively as part of the software development lifecycle

Highly Desirable

• React
• React Native
• Kubernetes
• Google Cloud Platform (GCP)
• Okta
• Event-driven architecture
• Microservices
• Infrastructure as Code
• Observability platforms and distributed tracing

Everyone is Welcome

At Nando's, everyone is welcome.

Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's.

We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve.

We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life.

We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.