Customer Success Manager

Location; Slough (Flexible/hybrid home working with in-person office days for collaborative work)

We are working with a fast-growing B2B SaaS business covering the full spectrum of parts management, from buying and stocking through to selling. Their software supports both machine builders who sell parts and the end customers who buy them, and their global customer base includes major names in food manufacturing and automotive engineering. This is a niche, specialist market rather than a broad volume sell, with a proven product, verified ROI and enterprise customers already on board.

This is a hybrid growth and customer success role, split roughly 75% new business and account growth, 25% customer success. You'll work with leadership to shape go-to-market strategy and marketing content, using AI tools to help scale this efficiently, before moving into generating, qualifying and closing new business with industrial and manufacturing prospects. You'll also look after existing accounts, driving adoption, renewals and expansion, and running value reviews that clearly demonstrate ROI. Buyers in this space are subject matter experts, so a genuine understanding of parts, maintenance or asset management is important, alongside a solid grasp of SaaS, API integrations and product portfolios.

This would suit a commercially driven B2B SaaS salesperson who enjoys both the hunt of new business and the relationship-building that turns customers into long-term advocates. Backgrounds in parts distribution or aftermarket sales (for example, automotive aftermarket) are just as relevant as traditional SaaS sales experience, provided there's a genuine understanding of parts, maintenance and industrial buyers alongside the commercial skill set.

Responsibilities of a Business Development & Customer Success Manager:

• Work with leadership to shape go-to-market strategy and marketing content, using AI tools to scale output
• Generate, qualify and close new business with industrial and manufacturing prospects
• Build and manage a pipeline, running discovery calls, demos and commercial negotiations
• Craft and refine pitch narratives for different audiences, including finance, operations and engineering
• Drive adoption, retention, renewals and account expansion across existing customers
• Run regular value reviews that clearly demonstrate ROI and savings delivered
• Capture customer feedback systematically and feed it into the product roadmap

Skills & Qualifications of a Business Development & Customer Success Manager:

• Proven B2B SaaS sales experience, ideally selling into industrial, manufacturing or supply chain sectors
• Understanding of spare parts, maintenance or aftermarket environments, for example OEM aftersales, MRO or BoMs
• A track record of both closing new business and growing existing accounts, with the discipline to keep customers engaged post-sale
• Comfortable translating technical value into commercial language for ROI-focused buyers, with a working understanding of API integrations and product portfolios
• Good understanding of modern software marketing and AI tools, and how to build content that speaks to different customer personas

The benefits of a Business Development & Customer Success Manager;

• £50,000 - £70,000 base salary
• Uncapped commission, including 10% on all new business generated ote of £100,000
• Flexible working, combining home working with in-person office days for collaborative work
• Genuine opportunity to shape go-to-market strategy in a niche, high-growth market
• Work directly with leadership, with real influence over commercial strategy
• Join a business with proven product-market fit, verified ROI and a clear growth roadmap
• Support from AI tools to help scale content and sales efforts effectively

If you feel this Business Development & Customer Success Manager role is right for you, please contact Becky Prince or Emma Devereux at Maintech Recruitment for more information or click apply.

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