2nd Line Support Engineer - Manchester - £33k

2nd Line Support Engineer
Location: Manchester, five days per week onsite
Salary: £33,000 per annum

We are looking for a 2nd Line Support Engineer to provide technical support across Microsoft technologies, Microsoft 365, end user devices, hardware and software.

The role will involve resolving escalated incidents, diagnosing technical issues, managing user access, installing and configuring equipment, and maintaining accurate records through an IT service management system.

Applicants should have:
Previous 2nd line support or systems administration experience
Strong Microsoft 365 and end user hardware knowledge
Experience resolving incidents and technical problems
An understanding of operating systems, networking and access management
Strong communication and customer service skills

Some travel between local sites and participation in an on call rota may be required.