138 jobs found

About the role We are looking for a highly motivated and customer-focused IT 2nd Line Service & Support Engineer to join our IT Services team on a fixed-term maternity cover contract. This is an exciting opportunity to play a key role in delivering high-quality IT support across a dynamic, multi-site college environment. You will provide both 1st and 2nd line technical support, ensuring staff and students can rely on stable and effective IT services to support teaching and learning. What You'll Be Doing Providing excellent customer service and technical support to staff and students across multiple campuses Diagnosing and resolving hardware, software, network and user issues in a timely manner Carrying out proactive checks in classrooms and learning spaces to prevent issues before they arise Supporting system monitoring and maintenance activities Logging and managing incidents via the service desk system (TOPdesk) Identifying recurring issues and contributing to service improvements Creating and maintaining technical documentation and knowledge articles Supporting and mentoring junior IT staff and apprentices What We're Looking For We are particularly interested in candidates with strong technical experience in: Desktop support and end-user computing environments Windows 11 support and deployment Microsoft 365 (O365) administration and troubleshooting AI-enabled tools (e.g. Copilot, automation, or emerging workplace AI technologies) Microsoft SCCM / Endpoint Configuration Manager for device management and deployment In addition, you will be: Passionate about delivering excellent IT support and customer service A strong problem solver who takes ownership of issues through to resolution Confident working across a range of Microsoft technologies Able to prioritise workload and work effectively under pressure A team player who can also work independently Proactive, organised, and committed to continuous improvement Desirable (but not essential) Experience with Cisco/HP networks and VLANs Knowledge of ITIL processes or an ITIL Foundation qualification Experience working in a busy service desk or IT support environment Working Pattern This role supports a flexible service window: Monday-Thursday: 8:00am - 8:00pm Friday: 8:00am - 5:00pm Flexibility is required to work within these hours. Why Join Us? Be part of a supportive, collaborative IT team Gain experience across a large, multi-site environment Work with modern technologies including AI tools and cloud platforms Contribute to key projects and service improvements Develop your technical skills and career About Us London South East Colleges (LSEC) is one of London's largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need. What brings people to work here, and keeps them here, is the sense of purpose. We exist to change lives through learning, and that ambition runs through everything we do. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond. We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement. We invest heavily in our learning environments, with modern facilities and strong partnerships with employers, universities and local communities. This enables our staff to focus on what matters most: delivering high-quality education and training that equips learners with the skills, confidence and resilience to succeed in work and in life. LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi-Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth. This gives colleagues the opportunity to work within a genuinely joined-up education system, spanning schools, colleges and higher education. The Group has also recently established the Elevare Education Foundation, a charity dedicated to supporting disadvantaged children and families across the region through targeted programmes and practical support. This reflects our wider civic mission and commitment to making a meaningful difference beyond our campuses. With a combined turnover of around £130m and clear ambitions for growth and improvement, this is an organisation that is forward-looking, values expertise and encourages people to contribute ideas and shape the future. There has rarely been a more interesting time to join us. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi-Fi access in over 10,000 locations worldwide through Eduroam Access to our on-site gym at Bromley campus and discount at other local gyms Discounts in our in-house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self-disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex-offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.

Full time The Company Christie's, the world's largest art business, is an exciting & enriching place to work. Whether in our Specialist Art Departments or in our Operational teams, we are all working together to sustain the success of this 260 year old company, bringing fresh ideas whilst not forgetting our history and our shared values: Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are passionate about what they do and a role at Christie's offers an inspiring opportunity to work alongside industry leaders throughout the company. Why This Role Matters The primary function of this role is the coordination of auctions and private sales across the Classic Art Group with a focus on Ancient Art and Antiquities. The Sale Coordinator monitors and tracks all activities and elements related to incoming property, manages the different sale process and ensures deadlines are met in collaboration with all stakeholders involved. The Sale Coordinator acts as client liaison, ensuring all sale paperwork is completed and processed in accordance with the relevant compliance guidelines and that property charges are accurately reflected in Christie's systems. In addition, the successful candidate will provide support to the business managers in the operational, financial, administrative and marketing management of the relevant sales, with an opportunity to supervise interns, apprentices and graduate trainees. How You'll Make an Impact Acting as the project manager for sales, coordinating all activities related to property including auction, e-commerce and private sale consignments for Classic Art with the relevant support departments such as Legal, Business Support Group, Client Accounting, Art Transport, Post-Sale, Private Sale Service Centre etc. Managing the end to end consignment process, including draft seller agreements, stock order creation and compliance documentation such as Cultural Property and Provenance certification Conducting & tracking Art Loss Register applications Where applicable, oversee the sale e-catalogue process in collaboration with Specialists and Cataloguers, ensuring deadlines are met and information is accurately captured Balance auction and private sale deadlines Overseeing shipping arrangements such as client & business approvals, export licences and scheduling Tracking property status in internal systems and resolving open issues or missing items Coordinating property movement requests including transfers, temporary releases and hand carries Managing client charges and ensuring accurate reporting in internal systems Monitoring sale and catalogue deadlines and ensuring the wider team remains on schedule Preparing clear handovers and documentation for the Post Sale Service team Managing the catalogue production process, liaising with cataloguing, photography and production teams Supporting the delivery of seller marketing commitments Coordinating operational aspects of auction exhibitions and private sale viewings Managing reserve amendments and issuing pre sale documentation to clients Supporting sale activities including client views, condition reports and registering bidding requests Overseeing sale interest and managing telephone bidding Delivering weekly auction and private sale pipeline meetings with stakeholders What your day might look like Foll owing up with clients to gather missing consignment information such as KYC documents, Cultural Property documentation, contracts etc. Maintaining and reviewing the Sale Runners and chasing outstanding property, delivery dates, or compliance paperwork such as Art Loss Register certificates Consigning Private Sale Seller Agreements and invoicing same day Working on resolving historic auction inventory i.e. property damages, making stock, liaising with shippers and restorers Liaising with Operations, Photography and the Production Studio to keep catalogue deadlines on track Preparing shipping instructions and coordinating with external shipping partners Troubleshooting logistical or client related issues as they arise Supporting Specialists during viewings and pre sale activity Preparing post sale handover notes and actions for the relevant teams Coordinating daily communications across multiple teams to ensure sale readiness What you'll bring to the team Good understanding of Compliance documentation and Cultural Property requirements At least 3 years of related administrative and/or project management experience. Strong client service skills with clear written and verbal communication Excellent project management, time management and multi tasking abilities High attention to detail with strong follow up and organisational skills Creative problem solving and the confidence to take initiative Ability to work collaboratively across locations and teams Ability to work independently when required Proficiency in Excel and Outlook What's great about working for us 25 days annual leave + 1 day Birthday leave Christie's Christmas office closure (guaranteed between 25th Dec - 2nd Jan) - in additional to annual leave: almost two weeks to fully switch off and spend time with friends and family Additional 1 week's annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that's important to you Donation matching of up to £500 per annum to help you support the organisations you care about Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable) Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues Discretionary Bonus (dependent on the business and employee performance payable in March each year) Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie's) Private Health Insurance - no employee contribution needed, subsidised for other family members Dental Insurance - (may be extended at personal cost) Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months Competitive Life Insurance policy from first day Employee Assistance Programme - access to personal advice and support services including counselling Eyecare vouchers (once a year) Cycle to Work scheme Christie's Extras - discounts on over 800 retailers, holiday packages, dinners and weekly shops Robust family first policy: 16 weeks full pay on Maternity Leave Four-day week, for eight weeks, at full pay on return from Maternity Leave Dependent back-up care: 10 sessions/ days of childcare or eldercare per year The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea Christie's reserves the right to change company benefits at any time Closing Date Sunday 19th July Salary £32,000 per annum

Senior Citrix Support Engineer Location: Central London (Office Based - 5 Days Per Week) Salary: 50,000 - 60,000 Contract: Permanent, Full-Time We're working with a well-established organisation seeking an experienced Senior Citrix Support Engineer to join its internal technology team. This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service. This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies. Key Responsibilities Provide high-quality IT support to users across the business. Deliver an outstanding customer experience, acting as a trusted point of contact for technical support. Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications. Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies. Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels. Administer and support Microsoft Active Directory, Entra ID and Microsoft 365. Configure and support Windows devices, user accounts and permissions. Diagnose and resolve hardware, software, networking and desktop support issues. Support user onboarding, offboarding and device provisioning. Work collaboratively with internal IT colleagues and third-party suppliers. Create and maintain technical documentation and knowledge base articles. Contribute to continuous improvement across the IT support function. Required Experience Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar. Strong hands-on experience supporting and troubleshooting Citrix environments. Experience working at 3rd Line level within an enterprise support environment. Administration of Active Directory and Microsoft Entra ID. Good working knowledge of Microsoft 365. Experience working within a busy, ticket-driven IT support environment. Strong troubleshooting skills across Windows desktop technologies and end-user devices. Excellent communication and stakeholder management skills. A customer-first approach with a genuine passion for delivering outstanding IT support. Desirable Experience Citrix Cloud or Citrix DaaS. Citrix Director and Citrix Studio. Windows Server administration. Microsoft Intune or Endpoint Manager. ServiceNow or similar ITSM platforms. ITIL Foundation. Relevant Microsoft or Citrix certifications. What's on Offer Competitive salary of 50,000 - 60,000 plus benefits. A varied and rewarding role supporting a diverse user base. Exposure to modern Microsoft and Citrix technologies. Ongoing learning and professional development. Supportive and collaborative team environment. Excellent opportunities for career progression. If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist. How will you make an impact? Software Development: Design and develop scalable, high-quality web applications Contribute to both front-end and back-end development Write clean, maintainable, and well-structured code following best practices Test Automation (Playwright Focus): Design, implement, and maintain end-to-end tests using Playwright Work alongside feature development to ensure testability is built in from the start Increase and maintain meaningful code coverage across applications Identify areas of risk and improve test reliability and coverage gaps Code Quality & Best Practice: Promote and apply TDD and automated testing principles Ensure code is reliable, testable, and aligned with SOLID principles Support improvements to testing frameworks, standards, and processes Team Collaboration & Knowledge Sharing: Work closely with engineers, designers, and stakeholders to deliver features Support and upskill the team in Playwright and automated testing techniques Share best practices through pairing, reviews, and informal sessions Contribute to building a quality-first engineering culture CI/CD & Tooling: Integrate automated tests into CI/CD pipelines Help improve test execution, reporting, and feedback loops Use tools such as Git and Azure DevOps (or similar) to manage delivery How will you experience success with us Strong experience with Playwright for end-to-end testing Proven track record of improving test coverage and evolving automation frameworks Solid software development background with: JavaScript / TypeScript Angular (or similar front-end frameworks) REST APIs C#, MVC, Python SQL / T-SQL Experience with unit testing, integration testing, and Test-Driven Development (TDD) Strong understanding of test architecture and maintainable test design Experience integrating automated tests into CI/CD pipelines Experience with code versioning tools such as Git and Azure DevOps (or similar) Knowledge of SOLID principles and common design patterns Familiarity with cloud platforms such as AWS, including messaging and deployment concepts Knowledge of Infrastructure as Code (IaC) tools such as AWS CDK, CloudFormation, or Terraform Awareness of security and data protection best practices How do we keep you smiling We are a great team at HQ, you will work alongside some of the most passionate people about Watches and technology We have a generous benefits scheme, including discounts and healthcare packages The chance to join aboard a business that is taking strides to introduce our product globally Sociable, friendly team! Your journey with us Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory. Interview Process 1st Stage: A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd Stage: Interview with our Software Development Team Lead and QA Team Lead Final Stage: Meet with Software Development Manager and HR Business Partner Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH's IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring its fit for purpose and provides the correct level of reporting on ticket and SLAs Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining the strategic direction for the IT end user support model and creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments. What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites. Ability to influence and drive change Personally Effective - organisational skills, ability to prioritise and delegate. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

BRUSH Group is seeking an IT End User Support Manager to lead the IT Service Desk and 1st/2nd line support across BRUSH sites. You will coordinate internal engineers and externally managed MSPs to deliver reliable end-user IT services, manage major incidents, and drive improvements in ITSM processes. The role requires 3+ years in IT operations leadership, strong ITIL knowledge, and experience with Jira/ManageEngine/ServiceNow.

3rd Line Engineer Leader Must have an Active DV Clearance You will work across a broad range of Microsoft, VMware, and infrastructure technologies, supporting complex incidents, driving service improvements, and providing technical leadership. The position is ideal for an experienced 3rd Line Engineer looking to combine hands on technical expertise with team leadership responsibilities. Legacy infrastructure training will be provided where required. 3rd Line Engineer Leader Responsibilities Provide 3rd Line technical support across secure infrastructure environments. Support a high profile user community through an incident management system. Lead and mentor a team of 2nd Line Engineers. Manage technical escalations and provide guidance on complex support issues. Support VMware, Windows Server, and Microsoft infrastructure technologies. Troubleshoot infrastructure, Active Directory, and networking issues. Perform system administration, user management, and operational support activities. Contribute to service improvements and technical documentation. Participate in shift work where required. 3rd Line Engineer Leader Skills and Experience Strong experience providing 3rd Line infrastructure support. Experience leading, mentoring, or coaching technical support teams. Strong VMware experience including VMware Cloud Foundation (VCF), vCenter, ESXi, and virtual infrastructure technologies. Experience with Windows Server 2019/2022, Microsoft Configuration Manager (MCM), SCOM, and Microsoft Exchange. Strong knowledge of Active Directory, Group Policy (GPO), DNS, DFS, and User Account Management. Experience analysing Windows Server log files and troubleshooting enterprise infrastructure. Knowledge of Juniper networking technologies and infrastructure monitoring tools would be advantageous. Experience supporting legacy Microsoft technologies including Windows 7, Windows 10, and Windows Server 2008/2012 is desirable. Legacy infrastructure training will be provided. Excellent analytical, communication, customer service, and problem solving skills. Able to work independently while supporting a collaborative team environment. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre owned watch specialist. How will you make an impact? Part of an agile development team, building and maintaining internal software systems at Watchfinder Works closely with squad delivery teams to deliver projects end to end Provides hands on technical leadership alongside coaching and mentorship Passionate about software engineering and continuous learning Demonstrates a strong understanding of object oriented and service oriented application development principles Communicates effectively with both internal team members and external business stakeholders Internally motivated and able to work effectively both independently and as part of a team Actively supports the growth of others through mentoring and knowledge sharing Takes initiative to continuously improve solutions, systems, and development processes How will you experience success with usExperience and Leadership: Proven experience in a technical leadership or Team Lead role 5+ years' experience as a software developer Experience leading delivery within agile squad based teams Strong experience communicating with stakeholders, developers, and other technical teams to gather requirements and explain technical solutions Ability to manage complex solutions, balance priorities, and deliver under pressure Comfortable working to tight deadlines with a strong sense of urgency Technical Skills: Strong hands on experience with C#, MVC, and RESTful web services Solid front end skills using Angular, JavaScript/TypeScript, HTML5, and MVC Strong database experience with SQL / T SQL Proven application of SOLID principles and common design patterns Experience with unit testing, TDD, and modern build tools Cloud experience with AWS, including deployment and messaging concepts Experience with CI/CD pipelines Knowledge of Infrastructure as Code (AWS CloudFormation, AWS CDK) Experience using Git and tools such as Azure DevOps Strong understanding of secure coding and security best practices How do we keep you smiling We are a great team at HQ, you will work alongside some of the most passionate people about Watches and technology We have a generous benefits scheme, including discounts and healthcare packages The chance to join aboard a business that is taking strides to introduce our product globally Sociable, friendly team! Your journey with us Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory. Interview Process 1st Stage: A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd Stage: Interview with our Software Development Manager and Software Development Team Lead Final Stage: Meet with our CIO and HR Business Partner Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

IT Manager - Leicester, East Midlands - up to £50k Location: East Midlands Salary: £45,000 - £50,000 per annum plus benefits. A specialist software provider in Leicester is looking for an IT Manager with specialist infrastructure knowledge to join the growing IT department. You will bring strong man management skills and experience heading up teams and the associated duties. With a growing support function, you will oversee networking and infrastructure 1st, 2nd, and 3rd line analysts, as well as specialists based around virtualization, physical servers, and Windows/Microsoft environments. The successful candidate will report directly to the Head of IT, be a key decision maker, and be responsible for your own budget. Further duties include dealing with 3rd party suppliers and vendors. Ultimately you will manage the infrastructure of the organisation and be accountable for its availability and performance. Team management duties will include development of the team (hiring, firing, training, one on ones, etc.). Technical skills and experience required: Commercial experience in a similar IT Manager or Infrastructure Manager position Microsoft Windows environments VMWare Virtual and physical server management SQL Server and databases Team management - wellbeing, hiring/firing, and training Desirables: IAAS, PAAS or SAAS Windows migrations This role is based in Leicester and is easily accessible from surrounding East Midlands areas such as Nottingham, Burton on Trent, Loughborough, and Coventry. Candidates from all ages and backgrounds will be considered for this role.

Role Summary We are looking for a First Line Engineer to join our Bristol based Digital team, supporting the delivery of a stable, reliable and compliant service to the business, end-users, and selected business partners. Key Responsibilities Working closely with the Service Desk and 2nd Line Manager, you will play a key role in resolving incidents and managing service requests through our Fresh IT Service management solution, ensuring colleagues and partners can work efficiently and without disruption. This is a varied, hands on role where you will provide technical support across hardware, software and networks, while collaborating with the wider Operations team to drive continuous improvement and deliver exceptional service to all users of IT across UK, Ireland and Canada regions and third parties. We work relentlessly on solving customer's problems and strive to continuously do better by understanding our internal customer's needs. Essential Qualifications Strong communication skills Proactive, problem solving approach Experience supporting end user devices and Windows 11 Customer focused with good time management Experience with Microsoft 365; awareness of Azure Passion for technology and continuous learning Desirable Qualifications Financial Services experience Microsoft certifications (e.g. MCP/MCSE) Exposure to Intune or Autopilot Knowledge of Active Directory and core services Understanding of networking fundamentals Awareness of containerised applications Benefits 26 days holiday + bank holidays + 'MyDay' (1 day to take at your discretion during the year) Contributory company pension scheme (up to 10% employer match) Opportunity to buy up to 5 days of annual leave every year Employee Reward and Incentive Scheme Progressive career pathway and development opportunities Option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips Group Income Protection for all employees Group Legal Protection for all employees European Motor Assistance and Home Emergency Assistance Inclusion in our Health Cash plan Salary sacrifice benefits including Cycle scheme Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

Contract: Permanent 36.5 hours per week. Salary: £15,184 per annum. (National Apprentice Rate) About the Role The North Yorkshire Moors Railway is one of the world's greatest heritage railways - a living museum and registered charity running steam and diesel services through the heart of the North York Moors National Park. Behind the scenes, a dedicated team of staff and volunteers keeps the railway running, and that's where you come in. We are looking for an enthusiastic IT Apprentice to join us at Pickering. You'll gain real, hands on experience across our departments while working towards a nationally recognised Level 3 Business Administrator qualification - all while earning a wage. What you'll be doing Act as the first point of contact for staff and volunteers, triaging and responding to support tickets and resolving everyday technical problems promptly. Deliver remote support to end users using TeamViewer, as well as on site support across our locations. Diagnose and resolve issues with printing, Wi Fi, peripherals and general desktop hardware. Set up, configure and deploy laptops and Windows 11 devices for new and existing users. Maintain Windows Updates and troubleshoot issues, migrate users between laptops as necessary. Manage Active Directory user accounts, including provisioning, password resets and two factor authentication (2FA) support. Administer and support Microsoft 365, Outlook, Teams and Exchange email, including mail filtering systems. Support and maintain SharePoint and OneDrive for end users (essential). Manage and maintain NYMR Mobile iPhone and iPad hardware, giving end user support for 2FA application, Outlook and general service issues. Offering end user support for specific and custom NYMR Applications, intranet services, web access and basic user issues. Maintain and offer real time support and meeting connection resolution for our OWL Video Conferencing systems. Managing and maintaining connection and service issues on our IP CCTV system running an array of POE IP CCTV Cameras. Supporting key business users in the retrieval of critical safety related footage from CCTV servers. Support end users in retail outlets, booking offices and tea rooms with day to day technical needs. Managing 2nd line ticket escalations with our EPOS provider who provides the end support to our Till users. Manage IT inventory, including desktop docks, monitors, network connections and peripherals. Maintain anti virus and anti malware compliance across the estate. Keep accurate records of equipment, assets and support activity. Support small projects, applying project management principles developed through the apprenticeship to help scope, plan and monitor delivery. The apprenticeship runs for 14 months (plus End Point Assessment) and combines on the job learning with off the job training delivered through monthly face to face and online sessions. You'll spend at least 20% of your working time on off the job learning, attending our training provider's centre in Malton one day a month, plus one online session a month with your trainer. Every 10 weeks you'll have a progress review with your trainer and line manager. You'll build a portfolio of evidence from your work at the railway and complete an End Point Assessment (knowledge test, project presentation and professional discussion) to achieve your certificate. If you haven't achieved GCSE grade 4/C (or equivalent) in English and/or Maths, don't worry - you'll be fully supported to complete Functional Skills as part of the apprenticeship. About You Who we're looking for Ideally four GCSEs at grade 4/C or above, including English and Maths (or willingness to complete Functional Skills). Good communication skills and the confidence to interact with people at all levels. Well organised, with attention to detail and a willingness to learn. A genuine commitment to completing the full apprenticeship programme. Experience of admin, customer service or volunteering, and an interest in heritage railways, would be a bonus, but is not essential. What we offer A supportive team and a truly unique working environment in the North York Moors National Park. Full training and mentoring throughout your apprenticeship. The opportunity to work in one of the UK's most scenic locations within the North York Moors National Park. A varied, hands on role where no two days are the same. Being part of a passionate team of staff and volunteers dedicated to preserving heritage. 22 days annual leave per year plus bank holidays (increasing with service). Access to an Employee Assistance Programme for you and your immediate family. Free standard travel on NYMR. Discounts in NYMR shops and tearooms. Free car parking in any of our NYMR car parks whilst on duty. 75% reduced rate travel on the national rail network (rail card can be applied for after 1 month's service) and more NYMR is committed to equality of opportunity and welcomes applications from all sections of the community. We are committed to safeguarding and promoting the welfare of all those who engage with us.

Technical Standards Manager Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next. This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two. You've likely come from a service desk background, reached around 2nd line, and found yourself naturally gravitating toward the clients who needed more than a ticket resolved. You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table. Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership. You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do. At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for. Duties and Responsibilities Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment Develop and maintain accurate documentation, including network diagrams, system records, and asset information Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist Identify and flag risks in client environments before they become incidents Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders Required Experience / Skills Proven experience at 2nd line IT support level or above Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure A natural relationship builder, confident, personable, and able to earn trust quickly Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients Organised and thorough, with an instinct for documentation and keeping things in order A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them Comfortable working independently and managing your own time across a varied client portfolio Full UK driving licence required, pool cars available Desirable Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms Experience in an MSP environment is a strong advantage Location & Hours Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 Friday: 08:00 to 17:30 Salary: £30,000 to £40,000 dependent on experience.

2nd Line Support Technician We are now recruiting for an ICT 2nd Line Support Technician. In this role, you will provide second line technical support across the Council, helping to resolve incidents, maintain ICT infrastructure, and ensure colleagues receive a responsive and reliable service. You'll work across a wide range of technologies, including end user devices, Microsoft 365, cloud services, networks, telephony, security platforms, audiovisual systems, and servers. You will also play an important role in cyber security, disaster recovery, ICT projects, and the continual improvement of our digital services. Your duties and responsibilities will include, but are not limited to: Providing effective 2nd line ICT support, resolving incidents, requests and escalations in line with service standards. Installing, configuring, maintaining and supporting ICT hardware, software, applications, endpoints, servers and network services. Administering and supporting Microsoft 365, Active Directory, Intune, endpoint security, vulnerability management and related ICT systems. Supporting cyber security, disaster recovery, business continuity, IP telephony, contact centre, live streaming and audiovisual services. Managing software updates, ICT assets, licensing compliance, technical documentation and knowledge base content. Acting as an escalation point for 1st Line Support, providing guidance and mentoring where required. Working with suppliers and third parties to resolve faults, support service delivery and maintain accurate records. Assisting with ICT projects, upgrades, implementations and service improvements, including out of hours support where needed. The post requires the individual to have regular access to a vehicle to enable travel within and outside the district in support of Council business. Free staff parking is valid until 31 March 2028. Who we are looking for: Substantial experience working within an ICT support environment. Experience diagnosing and resolving hardware, software and endpoint issues. Knowledge of Local Area Networks, Wide Area Networks, firewalls, antivirus and backup solutions. Experience supporting end users and delivering excellent customer service. Knowledge of incident, problem, change, asset and security management practices. Good working knowledge of Microsoft operating systems, Microsoft 365, Active Directory, Android and iOS platforms. Strong troubleshooting and problem solving skills. Excellent written and verbal communication skills, with the ability to explain technical concepts to users with varying levels of technical understanding. Ability to organise, prioritise and manage competing workloads effectively. A willingness to learn, develop and keep up to date with new technologies and industry developments. GCSEs (or equivalent) in English and Mathematics, or relevant work experience. Benefits Enrolment in the career average local government pension scheme. Flexi scheme. Hybrid working. A generous annual leave entitlement that increases with service. Family friendly benefits. One day's paid volunteering leave. Lifestyle benefits platform. Funded health cash plan. Free car parking to 31 March 2028. £10 a month gym membership at one of our gyms in the district. For an informal chat or more information, please contact Alexander Gamage, Digital Operations Manager on . Pay Award from 1 April 2026 still under negotiation. As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce. Veterans/family of forces/ex forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms. We will not accept CVs from unsolicited recruitment agencies. We recommend you submit your application early, as we often receive a large number of applications and therefore reserve the right to close the advert early. Closing Date: 30 July 2026 Interview: W/C 3rd August 2026

IT Support Technician Full time, 37 hours a week, Monday - Friday. Agile Hybrid homeworking (office base Norwich). Salary: £28,785 per annum, progressing to £30,622 per annum, plus Essential Car User Allowance of £4,548.48 per annum. Permanent contract. About the role We are recruiting for an experienced IT Support Technician to provide day to day maintenance and support for Broadland Housing's hardware and deliver exceptional customer service. The role involves: Provide 2nd line IT support services. Act as a point of escalation for the 1st line IT support. Administration of Broadland's Office 365 account including Exchange, OneDrive, SharePoint and Teams. Work with the Senior IT Manager to ensure the business has the appropriate infrastructure in place to meet the strategic objectives of Broadland. Assist the Senior IT Manager with maintaining, designing and troubleshooting Broadland's infrastructure. Monitoring network and endpoint utilisation and performance, reporting any issues to the Senior IT Manager. Installation, configuration, testing and monitoring of network equipment at new and existing locations. Maintain and configure Broadland's unified communications infrastructure. For full details on the role, please see the job description. About You The successful candidate will have experience providing 2nd line support and at least two years' experience working in networking and telephony systems. The ideal candidate will have knowledge of Hyper V, VoIP, Office 365, LAN/WAN security and strong customer service skills. A driving licence and access to your own vehicle is essential as travel throughout Norfolk will be required. Benefits Enhanced annual leave starting from 22 days, plus a birthday day off, a volunteering day and a personal day. Generous contributory pension scheme. Access to an Employee Assistance Programme to support you when you need it. Health Cash Plan - claiming for eye tests, prescriptions and other wellness and money saving perks. Utilities allowance to support hybrid home workers. Lots of training opportunities. And many more - see our benefits document on our website. Closing date: Midnight on Tuesday, 28 July 2026. We cannot offer sponsorship for this role.

Turn IT On is currently seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £33,000 - £41,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due tointernal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalate or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office-based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution within SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi-channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product-market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well-being. Free on-site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.